Review Highlights
“Yes Optus wifi/sim card booth is conveniently in the main lobby area when you come out of the baggage area.” in 2 reviews
“It's cool has some plug ins wife for 30 minutes unless your part of Qantas or Virgin Lounge.” in 6 reviews
“Flow in and out were pretty good when I recently went via BNE to the US and back.” in 5 reviews
Location & Hours
Amenities and More
Recommended Reviews
Overall rating
91 reviews
5 stars
4 stars
3 stars
2 stars
1 star
- May B.Kirkland, WA5855281655Mar 1, 2023
Maybe after 12 hours in this airport over 2 days I'm a little grumpy.... But I'm a little underwhelmed by our experience here.
There are actually a lot of great things about this airport. Comfortable seating. Decent (but expensive) coffee and food. Fun viewing window to wave goodbye to visitors who have gone through security. Well signed inclusive services including prayer room and area for service animals. Helpful staff to help direct to where you want to be and generally tend to be pretty friendly.
Now let's talk about security screening. If you haven't been through security with a pile of kids, let's just say: it's not that fun. So we were thankful to be directed to the priority line for staff/crew/and apparently families. This is where the magic ended. The line didn't move for several minutes. We realized there was some new staff being trained. Normally I have some grace for this.... But training new staff in the priority line and creating a significant bottle neck really defeats the purpose of the priority line. On top of this, they flagged a bottle of vitamins and a box of Gatorade powder in one of our bags so they wanted to put the whole thing through again and I waited there for it.
Fast forward 24 hours and we were back in the same line because our flight had been cancelled. This time I took out the vitamins and Gatorade thinking I was pretty smart along with our ipad and liquids. Here is where my patience hit rock bottom: they went through all our liquids to make sure nothing was over 100ml AND put them all through a second time. THEN they flagged my daughter's bag, pulled out a book (wt??????) And a painted rock (don't ask) and put through again as well. I realize I should be thankful for high level security but this was too much.
Next, passport control. Did I mention my patience was bottoming out? There's a fancy automated process with various little gates that open and close. You scan your passport, step through and stand on a little foot print while it takes your picture and verifies your identity. Not only does this double the time it takes to do regular passport control... NOTHING about it is child friendly - especially not the border agent screaming directions at a kid trapped between two gates without a parent. It's amazing our kids held it together. Mama bear was not impressed.Helpful 24Thanks 1Love this 9Oh no 0 - Christine M.Seattle, WA9326463Jul 1, 2023
nice
clean
quick!
love the plants and food options seemed ok
got bags.
major smoking as waiting for bags not used to thatHelpful 0Thanks 0Love this 0Oh no 0 - 37012742787Aug 19, 2022
We had the option of flying out of Brisbane or Sydney to get back to the US, and having already flown into Sydney and experienced that, we chose Brisbane. It was a very smooth process, although the wait to check our bags was exhausting because they didn't have the staff to support the travelers, and all of the kiosks to do it yourself were blocked off. At the gate, my name was called and I assumed it was to get an upgrade to first class, or a complimentary haircut or something, but instead I was one of the random few who had to get super duper inspected before boarding the plane. It wasn't invasive or anything, and my kids and I were able to board before everyone else, but yikes. Would travel in or out of this airport again.
Helpful 4Thanks 0Love this 2Oh no 0 - Amber P.Shreveport, LA86219196May 17, 2023
Airport is nice, didn't take long to get through customs. If your luggage is lost go pick it up when it comes in it took forever to get my suitcase back once it arrived.
Helpful 0Thanks 0Love this 0Oh no 0 - Derek M.San Francisco, CA0205Aug 11, 2023
While travelling to Australia, this was my first airport that I arrived in. It could be the fact that I had just spent the last 13+ hours on an airplane and couldn't wait to get off but, this was a pretty nice airport. Getting through customs was down to a process that made things simple and fairly quick. In terms of shopping, it's got some fairly high end shops and surprisingly Krispy Kreme (if it's your birthday and you have the app, you can get a free dozen glazed donuts). Charging stations were all over the place. The airport itself, despite being busy still felt wide open.
Helpful 0Thanks 0Love this 0Oh no 0 - Jun 9, 2021
I honestly can't say that this is one of Australia's best airports but it certainly does serve its purpose, namely to get people to and from Brisbane. Actually, it is reasonably close to the city, and there are things to do here while waiting for a plane. However, I do note that it does happen to have a train that runs into the city, which certainly is a bonus. In fact, the train runs all the way down to the Gold Coast, which in a way is even better.
Helpful 1Thanks 0Love this 1Oh no 0 - Herbert E.Orlando, FL2405705669Feb 24, 2020
'Ello chaps!
Brisbane Airport (BNE) is really the only commercial airport in South East Queensland, but offers various domestic and international options. This includes flights by Qantas, Virgin Australia, and Air New Zealand. Even saw international carriers like Air Canada and China Air.
Both the domestic and international terminals feel modern, up to date, and comfortable. They're also easy to get around with plenty of signage clearly displaying where to go.
There seem to be an abundance of small cafes and gift shops.
Overall I give Brisbane Airport four stars out of five.Helpful 1Thanks 0Love this 0Oh no 0 - Apr 3, 2019
Flew in/out international smoothly through customs. There are restaurants and shops. The restrooms are relatively clean with cool electronic surveys. There is cycle pedals to charge up your phone if your bored Or need exercise after sitting so long but takes about 10min to obtain 1% on your phone.
Helpful 1Thanks 0Love this 1Oh no 0 - Jun 16, 2016Updated review
I swear that I've written a review for this airport before (?????) I guess not . . . I am known to have battled with "some-timers" before . . . so who knows . . .
Anyway, this is our 5th time flying into/out of Brisbane Airport and we have been very pleased with both the domestic and international terminals.
The security and customs were pleasant (as much as can be expected) and efficient.
The terminal itself has a fair amount of eating and shopping options.
It's clean and organized.
As far as airports go, what else can you ask for???Helpful 3Thanks 0Love this 3Oh no 0Aug 7, 2015Previous reviewThis seems to be a great airport (for both international and domestic travel). We had the chance to use both terminals during our recent trip to Queensland.
Very clean, organized and efficient.
Airport security was EXTREMELY pleasant, unlike our TSA in the U.S. (generally a--holes).
Free WIFI, unlike the Cairns airport.
Taxis were available without having to queue up for too long. Although the taxi service, itself, seemed quite expensive.
There were lots of food options in both the domestic and international terminals. The prices were on par with the rest of our visit - SUPER EXPENSIVE!!!
Airport employees were fantastic.