Jon Hale’s Post

The world of airport retail has undergone a remarkable transformation over the past few decades, transcending the traditional concept of duty-free shops and mundane terminals. Airports, once regarded primarily as transit hubs, have progressively emerged as dynamic centres of commerce and consumer experience. Today, the retail landscape in airports stands at the nexus of commerce, culture, and convenience, embodying a compelling narrative of change and adaptation. Director Adrian Griffiths has written an Insight Paper that explores the evolution of the retail offer in airports, delving into the driving forces behind this transformation and the innovative strategies adopted by airports and retailers to cater to the ever-evolving needs of global travellers.  Read Adrian’s paper here: https://lnkd.in/eguuCgX9 #Transportation #AirportRetail #Retail #Architect #Architecture #Interiors #InteriorDesign #Airports #DutyFree

What can airport lounges teach us about retail experience design? The design of airport lounges may seem like quite a niche field, but in the way these spaces are integrating increasingly innovative features and amenities to better connect with their most loyal customer base, the parallels with retail design become clear. This weekend, read about a retail designer’s experience in the world of airport lounge design, and discover the four design insights that can help inform elevated retail consumer environments and experiences. Read the full article from Gensler: https://bit.ly/49VJXeo

I recently stumbled upon this - Airports of the Future Redefining Travel and Shopping! 🛍️🌍✈️ We've been discussing how airports have evolved into shopping centers rather than just infrastructure. But what's on the horizon takes this concept to a whole new level. The upcoming terminal at Portland International Airport (PDX), set to be completed in 2025, is a testament to innovation and sustainability. It's not just a travel hub; it's an experience that rivals your favorite shopping centers. This $1.5 billion project features a stunning timber roof made from regionally sourced wood, seamlessly blending with Oregon's lush surroundings. And the skylights, inspired by nature, add a touch of elegance. Here are some key facts: - This terminal is the flagship project of a $1.5 billion plan, the largest among the Port of Portland's capital improvements. - The captivating timber roof is crafted from sustainably sourced regional wood. - The design pays homage to Oregon's natural beauty. What's truly remarkable is that this game-changer is set to be completed in 2025, offering a glimpse into the future of airport design and sustainability. Airports are no longer just transit points; they're evolving into immersive experiences that rival the allure of shopping centers. Get ready for a journey that combines travel and shopping, creating an experience that you won't want to miss! Stay tuned for more updates because the airports of the future are about to redefine our travel experiences. 🌟✈️ #AirportInnovation #Sustainability #Aviation #TravelExperiences Image: courtesy Port of Portland

✈Great read about how Airports are leading the way in Retail Experience 👗 👚 and how architects and designers are helping to shape these new commercial environments! 💡 Something to think about the next time your passing through ✈ #retailexperience #airports #architects

Five hospitality trends shaping the landscape in 2024... With the return of travel, consumer preferences and expectations have evolved as indicated by the increased demand for all things responsible and purposeful. This heightened sense of self-awareness and personal lifestyle has triggered changes in the ways hospitality stakeholders personify their brand promise. Unique to the design space, WATG’s research-led advisory and analysis team provides informed insights for business direction and guest experience, forming the foundation for commercial success. Guy Cooke, Associate Principal and Studio Director of Advisory Services, shares his observation on five emerging hospitality trends that will shape the industry in the months ahead. #hospitality #hospitalitytrends #hoteldesign #architecture #interiordesign #masterplanning #landscapearchitecture

Discover how airports are becoming more than just a gateway to your destination. Check out this insightful article from Gensler on how design can transform airports from stressful experiences into comfortable and enjoyable spaces for travelers. https://hubs.li/Q01X7sf90

Almost 4 years away from the Airline IT industry, I ran into this article written in 2014 and wondering if any ideas it has contained have come true now in 2023. Especially the service to view my gates on mobile 😍 😂 - It's not fun to travel alone and sit down at Burger king without feeling anxious of when I should go look at the screen which could be 300 meters away. The self-service for everything still can't be fully done by oneself from what I've seen (at least at Barcelona El Prat), there are always gonna be some errors on the screens or something is not detected 😅 The most annoying pain in my neck is going through securities with IT devices in my bag. Wondering why some airports in 'Dubai' and 'Finland' let you throw the whole bag into the tray right away, while some in Spain, Cyprus, Italy, France and more still require you to bring all the devices off the bag with someone shouting over your head all the time to HURRY UP 🤔 - Budget and manner issues? Should Service design be considered and seen as 'equal' or even 'more important' than the physical airport design? https://lnkd.in/dCpxqT2d

Excellence isn’t easily measured, though it’s always a win when others say ORF stands among the nation’s best airports. That’s the conclusion shared by Skytrax, which places Norfolk International among a select group of only seven U.S. airports to achieve its prestigious 4-Star rating for excellence in customer experience. All credit goes to our team members whose efforts make this recognition possible. London-based Skytrax has evaluated global airlines and airports for nearly five decades. Over the past 25 years, its Airport Star Rating program has become an industry benchmark by measuring up to 800 customer-facing areas that cover a traveler’s journey from end to end. Skytrax looks at terminal design & décor; maintenance and cleanliness; shopping, dining and entertainment amenities; wayfinding, accessibility and Wi-Fi, among other criteria. Its team also rates frontline service standards such as the friendliness and availability of staff in key locations including security checkpoints, service counters, shops and restaurants. Skytrax praised ORF’s efficiency, local artwork and landscaping, and its abundance of seating space within the Main Lobby. Its report says Norfolk Airport Authority has "clear potential (for ORF) to achieve the 5-Star Regional Airport Rating in the future.” Currently only three U.S. airport facilities have reached 5-Star status – Houston Hobby (HOU), Newark Liberty (EWR) Terminal A, and LaGuardia’s Terminal B. ORF was joined in the 4-Star group by Cincinnati/Northern Kentucky Airport (CVG); Houston George Bush Intercontinental (IAH), Indianapolis International (IND), New York LaGuardia (LGA); Portland International (PDX) and Seattle-Tacoma International (SEA). Each of those airports has recently invested heavily in upgrades, just as we're doing here in Norfolk. We're committed to bringing you a world-class travel experience, and like Skytrax, we hope you're noticing those improvements each time you fly in or out of Hampton Roads.