How to design HR programs for impact and personalised experiences
Digital HR Leaders Podcast - EP62 Isabel Naidoo, Global Head of Inclusion and Talent at FIS

How to design HR programs for impact and personalised experiences

David Green 🇺🇦 David Green 🇺🇦

David Green 🇺🇦

Co-Author of Excellence in People Analytics | People Analytics leader | Director, Insight222 & myHRfuture.com | Conference speaker | Host, Digital HR Leaders Podcast

Published Apr 20, 2021
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HR has always owned a lot of data. It is what we do with it that counts, the 'so what, now what?' 

At Insight222, we are fortunate to work with some of the smartest and most progressive leaders in the field of human resources. Isabel Naidoo, my guest on this week’s episode of the podcast, definitely falls into this category.

Isabel is the Global Head of Inclusion and Talent at FIS, where she runs the strategic talent agenda for the FinTech company’s 60,000 employees.

One of the features of the work that Isabel oversees at FIS is how the company has seamlessly incorporated HR technology to bring personalised consumer like experiences to its employees, and how it has harnessed people analytics.

You can listen by clicking on the image below or by visiting the podcast website here.   

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In our conversation Isabel and I discuss:

  • How investment in HR Tech supported FIS to adapt and support its workforce during the pandemic ("We took FIS from around 10% working virtually to over 95% in a matter of weeks and it was really thanks to the tech we had and of course all the collaboration and teaming and so on that went in behind that...")
  • How the new learning platform at FIS is delivering customised learning experiences and supporting wellbeing ("We have created customised learning experiences for our colleagues, and launched a whole host of new resources around thriving in a virtual environment, focusing on wellbeing, or leading in uncertain times for managers.")
  • How FIS has built a successful people analytics and workforce planning function in parallel with capability building in HR ("We have spent a lot of time over the past several years, really building up this capability (in people analytics) across our HR function, rather than just in the analytics team itself.")
  • How FIS takes a collaborative and data-driven approach to redesigning and personalising HR programs ("The design thinking and co-creation, we definitely use that principle before embarking on anything and I think if you do that, if you use the right problem statement, if you have steerco’s to manage and working groups of different voices, then you can really make sure that you have got the right voices at the table in order to design solutions with impact...(as well as) hearing the quietest whispers as well as the loudest voices.")
  • How FIS stood up a virtual onboarding program in a single weekend ("We have got people joining and we need to make this an experience. This has got to be something really special, we are proud of our organisation and our culture and so we just sat down and designed it and made it happen") and how having access to the right data was critical in enabling this ("having the data at your fingertips in terms of knowing who is coming, where and when and who you need to mobilise and so on, was just imperative.")
  • How the last 12 months have changed what it means to lead ("Leadership is hard and it is hard to get it right and it is not enough to engage anymore, you have to inspire. It is not enough to check in on performance, you have to coach. The importance of vulnerability and knowing your team has never been so paramount.")
  • Why there may be more of a focus in the future on 'life experience' as opposed to 'employee experience' ("This idea of the life experience I think, is going to become more and more prevalent for organisations.")
  • How having the right people data in place supports a business operating in a fast-paced environment ("There is nothing that smacks credibility, like a good bit of data and insight.")

This episode is a must-listen for anyone interested or involved in how people data, technology and analytics can personalise HR programs, enhance the employee experience and drive better business outcomes. So that’s business leaders, CHROs and anyone in a People Analytics, Learning or HR Business Partner role.

People Analytics and informing decisions through data is absolutely critical to everything we're doing. Without data, we're nothing.


LISTEN TO THE PODCAST

To listen to the Podcast and read the transcript of my discussion with Isabel, head over to myHRfuture by clicking on this link: How to design HR programs to deliver impact and personalised employee experiences.


WATCH THE VIDEOS

As well as the podcast, there will be a couple of videos available on the myHRfuture YouTube channel highlighting two of the topics Isabel and I cover in our conversation. In the video below, Isabel explains how FIS built a data-driven culture across HR.


GET INVOLVED

If you enjoyed listening to this week's podcast episode, I'd be grateful if you could take the following steps:

  1. Please subscribe to the Digital HR Leaders podcast and weekly newsletter to make sure you don’t miss an episode.
  2. Please take the time to rate the show on iTunes. We rely on your feedback and support to make the podcast, so this is very helpful!
  3. Who would you like to see me interview in future episodes? Let me know in the comments below.
  4. Lastly, don’t forget to share on social media with your friends and colleagues, your support is always greatly appreciated!


THANK YOU

A huge thank you to Isabel for sharing her time, expertise and examples of her work at FIS with listeners. You can follow Isabel on LinkedIn and also follow her on Twitter @IsaNaidoo.

I also recommend checking out the following resources by or featuring Isabel to learn more about some of the topics we explore in our discussion:

Thanks to Ian White, Maria Barrera, Anthony Santa Maria, Ben Pollack and the team at ChartHop for sponsoring Series 13 of the podcast, and also Ian Bailie, Manpreet Randhawa, Caroline Styr and the myHRfuture team for creating the Digital HR Leaders podcast and video series.

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CATCH UP ON THE DIGITAL HR LEADERS PODCAST

If you haven't listened to all of the episodes of the Digital HR Leaders Podcast, you can catch up now by clicking on the links below.

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ABOUT THE AUTHOR

David is a globally respected author, speaker, conference chair, and executive consultant on people analytics, data-driven HR and the future of work. As Managing Partner and Executive Director at Insight222, he has overall responsibility for the delivery of the Insight222 People Analytics Program, which supports the advancement of people analytics in over 70 global organisations. Prior to co-founding Insight222 and taking up a board advisor role at TrustSphere, David accumulated over 20 years experience in the human resources and people analytics fields, including as Global Director of People Analytics Solutions at IBM. As such, David has extensive experience in helping organisations increase value, impact and focus from the wise and ethical use of people analytics. David also hosts the Digital HR Leaders Podcast and is an instructor for Insight222's myHRfuture Academy. His book, co-authored with Jonathan Ferrar, Excellence in People Analytics: How to use Workforce Data to Create Business Value will be published in the summer of 2021.

SEE ME SPEAK AT THESE EVENTS

I’ll be chairing and/or speaking about how to drive business value and employee experience through people analytics as well as the Nine Dimensions for Excellence in People Analytics model at the following upcoming events:

Kim Bradford (Assoc.CIPD, CIPP-E, C-DPO, E-GDPR-P)

Independent HR Consultant | Data Protection Consultant | Trainer

3y

And of course, there is the data processing compliance considerations to take into account too David. Just because HR has that data, it doesn't meant they can do what they like with it. Recent legislative changes have increased the obligations on organisations to be transparent and accountable for the data they process, and thus is especiallyrelevant to employee and worker data; the case last year against H&M is a good example of important lessons for HR to take note of.

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Ibrahim Fuseni

Automative supervisor at Koala Shopping mall, Airport Residential area,Accra- Ghana at KOALA

3y

Great job for HR

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Josh Drean

Co-founder, Senior Partner, Work3 Institute | HBR Co-author, Employment is Dead w/ Deborah Perry Piscione | Work Tech Advisor, Harvard Innovation Labs | International Keynote Speaker with APB

3y

Such a great read 🔥

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3 Reactions
Isabel Naidoo

Chief People Officer at Wise

3y

It was a real pleasure connecting David, thanks for the opportunity to share some thoughts on our experience.

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2 Reactions
Nehal Elkashef

HR Director/ Executive coach / HR Transformation Consultant/ Talent Development/Certified Assessor

3y

Ali Islam

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