AT E K

matters DOD
47 /2014

AT THE AIRPORT
 matters
kieszonkowy
poradnik językowy
Language Guide
At the Airport
Dear Readers,
Welcome to English Matters’ airport language pocket guide. This time we are going to take
you around the airport, irrespective of whether it will be a short or long-haul flight.
This guide comprises vocabulary and phrases that will definitely turn out to be useful during
plane travel. So, if you want to be sure that you know what to say in each and every situation,
come with us to the airport, get on board, then leave the airport with the English Matters
guide in your pocket.
We wish you a safe and enjoyable flight!

irrespective of sth | bez względu na coś

long-haul | dalekiego zasięgu, daleki (lot)
to comprise sth | zawierać coś, obejmować coś
to turn out | okazać się
board | pokład

Kieszonkowy poradnik językowy jest bezpłatnym dodatkiem do English Matters nr 47/2014.

Opracowanie: Katarzyna Szpotakowska
Korekta: Graham Crawford

Colorful Media ul. Lednicka 23, 60-413 Poznań

tel. 61 833 63 28, redakcja@colorfulmedia.pl

Zdjęcie na okładce: Eddie Tay

 English Matters 47|2014

Airports in pictures

flight schedule

check-in area
schedule | harmonogram

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check-in desks

airport trolley

check-in desk | stanowisko odprawy

trolley | wózek na kółkach

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duty-free shops

currency exchange

duty-free | bezcłowy
currency exchange | kantor wymiany walut

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departure lounge

cockpit

departure lounge | hala odlotów

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flight attendant

aisle

flight attendant | steward/stewardesa
aisle | przejście

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seats with seatbelts

tray table

seatbelt | pas bezpieczeństwa
tray | taca

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overhead compartment/locker/bin

life-jacket

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airline safety card

runway

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control tower

baggage carousel 

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at customs

arrival hall

customs | odprawa celna

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 English Matters 47|2014

Airport Announcements
· Flight XYZ is now boarding. Would all passengers proceed to gate …
· This is the final call for passengers on flight 1234 to XYZ. Please proceed to gate 6
immediately.
· Flight XYZ has been cancelled.
· Flight XYZ has been delayed.
· Attention, passengers on Polish Air flight 123 to London. The departure gate has been
changed. The flight will now be leaving from Gate 12.
· Would passenger John Doe please come to...
· Could Mr/Mrs/Miss/Ms Doe please report to desk 23 urgently.
· This is the final call for flight XYZ to …
· ...please make your way to Gate 6.
· Please proceed to gate number 7.
· Please do not leave your bags unattended at any time.

Checking in
· Check-in clerk:
· Can/May I see/have your ticket, please?
· I’m afraid your passport has expired.
· How many bags are you checking?
· Will you be bringing a carry-on bag?
· I’m afraid that bag exceeds the size restrictions.
· Would you like an aisle or a window seat?
· You’ll be boarding at Gate 3.
· Please be at the gate thirty minutes before your scheduled flight.
· Have you got any other luggage?
· Have you got much hand luggage?
· Do you need any tags for your luggage?

to board | wsiadać do czegoś
immediately | natychmiast
cancelled | odwołany
delayed | opóźniony
attention | uwaga
departure | odlot
urgently | pilnie
unattended | bez opieki
to check | tu: odprawiać
carry-on bag | AmE bagaż podręczny
to exceed sth | przekraczać coś
window seat | siedzenie przy oknie
hand luggage | bagaż podręczny
tag | przywieszka

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 English Matters 47|2014

· Here is your boarding pass.

· You have an economy-class/business-class ticket.
· Your flight is expected to take off on time.
· Your flight has been delayed by one hour.
· I’m afraid you’re too late to check in.
· You are departing Warsaw at 3 pm on flight 123.
· Boarding begins at 4 pm at gate 123.
· Be at the gate prior to boarding time.
· Your luggage is overweight.
· Enjoy your flight.

Dialogues:
 heck-in clerk: Can I see your ticket please?
C
Traveller: Sure, here is my e-ticket.
Check-in clerk: Thank you. How much luggage do you have?
Traveller: One rucksack. Could I take it as my hand luggage?
Check-in clerk: I’m afraid it is too big. Here is your boarding pass. You’ll need to show it
again at the gate.
Traveller: Thank you.

 raveller: Is this the right desk? My flight is XYZ.

T
Check-in clerk: Yes, that’s right. May I see your passport and your ticket, please?
Traveller: Here you are.
Check-in clerk: Thank you. Could you please put your luggage on the conveyor belt?
Traveller: Sure.
Check-in clerk: Here is your boarding card. The plane is boarding in 40 minutes. Have a nice
flight.
Traveller: Thank you.

On board
Flight attendant:
· Please take your seat.
· Welcome on board.

boarding pass/card | karta pokładowa

to take off | wystartować (samolot)
on time | na czas
prior to sth | przed czymś
overweight | z nadwyżką bagażu
rucksack | plecak
conveyor belt | taśmociąg bagażowy

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 English Matters 47|2014

· Would you like something to drink?

· Would you like a snack?
· What can I get you, madam?
· Would you like still or sparkling water?
· What’s the problem/matter?
· Can I help you?
· Did you request a special meal?
· What can I do for you?
· Can I get you anything else?
· I’m afraid we’ve only got apple juice today?
· I’m sorry but we’ve run out of cheese.
· Don’t worry, you’ll be fine.
· I will be right back.
· Of course.
· Certainly.
· I’ll get it for you.
· I’ll find out for you.
· I’ll get you a blanket.
· Can I see your boarding pass?
· Can I look at your seat number, please?
· Could I please see your boarding pass?
· Please would you sit here for a moment?
· Would you follow me, please?
· Would you please turn off your mobile phone?
· I’m afraid we are busy right now. Could you wait a moment?
· I’ll get back to you. I promise.
· Is everything all right?
· The headphones are provided free-of-charge.
· Your phone has to be turned off for the duration of the flight.
· Is it OK to go in the overhead locker?
· Push the call button if you need anything.
· Can you wait until we’ve finished the service?
· Please don’t leave your seats unless you have to.

still | tu: niegazowany
sparkling | gazowany (np. woda)
to request sth | (po)prosić o coś
to run out of sth | nie mieć już czegoś, brakować czegoś
certainly | z pewnością, oczywiście
blanket | koc
to follow sb | pójść za kimś
to turn sth off | wyłączyć coś
headphones | słuchawki
provided | zapewniony, przewidziany
free-of-charge | bezpłatnie, darmowo
duration | czas trwania
to push | tu: wcisnąć
until | aż do
unless | chyba że, jeżeli nie

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 English Matters 47|2014

· The fasten seatbelt sign is off.

· Thanks for your cooperation.
· Make sure your seatbelt is fastened.
· We shall be coming through the cabin with refreshments in a few moments.
· We’d really appreciate if you had the exact change for your purchases.
· If there is still a problem, then I’ll come over.
· Would you mind just keeping the noise down a little?
· Turn /Switch off your electronic devices.
· Fold away your table.
· Put your seat back upright.
· Put your bags in the locker.

Passenger:
· Sorry to bother you, can I have…?
· Can I change my seat, please?
· Have you got any fish?
· Can you help me?
· Could you tell me please where the bathroom is?
· Do you have any children’s meals on board?
· What a pity.
· Yes, that would be good.
· Could you help me to put this bag in the overhead compartment?
· I’m sorry, I think you’re in my seat.
· Excuse me, is it possible to get a snack?

Dialogues:
Flight attendant: What would you like to drink?
Passenger: A large glass of sparkling water, please.
Flight attendant: No problem, would you like ice with your water.
Passenger: Yes, please.

Passenger: I was wondering if I could order something to drink.

Flight attendant: Yes, we serve alcoholic and non-alcoholic beverages, such as coffee, tea,
juice and coke.
Passenger: I’ll take a diet coke. Do you charge for beverages?
Flight attendant: Non-alcoholic ones are free.

off | tu: wyłączony noise | hałas

fastened | zapięty device | urządzenie
refreshments | napoje to fold sth away | składać coś
to appreciate sth | być wdzięcznym za coś, wysoko upright | pionowo
sobie cenić to bother | przeszkadzać, zawracać głowę
change | drobne, reszta what a pity | jaka szkoda
purchase | zakup, kupno beverage | napój
to come over | tu: podchodzić

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 English Matters 47|2014

Passenger: When will our meals be served?

Flight attendant: Dinner will be served about halfway through the flight.
Passenger: Could I order a snack beforehand?
Flight attendant: You will get a small snack served with your beverage.
Passenger: Many thanks.
Flight attendant: You’re welcome.

Passenger: Sorry to bother you. I don’t understand how it works.

Flight attendant: What is the problem with your handset?
Passenger: I don’t have any sound.
Flight attendant: Let me check if your headphones are plugged properly.
Passenger: Yes, I’m sure they are.
Flight attendant: What about the volume button? Have you tried pressing it?
Passenger: No, I haven’t.
Flight attendant: Could you do that now and try pressing the up and down buttons?
Passenger: Now, everything works perfectly. Thanks very much.
Flight attendant: My pleasure.

Health & Emergencies

rash / headache / backache / toothache/ fever / diarrhoea / diabetes / blisters / spots / nausea /
sick / period / cold / runny nose / sore throat / short of breath / to be allergic to sth / to faint / to
feel dizzy / to come down with flu / heart disease / to feel under the weather / herbal medicine
/ to be prone to sth / vaccine / symptom / dosage / needle / syringe / ulcer / breastfeed /
pregnant / contagious / pill / to be sensitive to sth / paralysed / to alleviate pain / swelling / to
be on antibiotics / to pass out / shooting pains / to poke sb in the eye / cavity / bassinet

halfway | w połowie drogi cold | przeziębienie contagious | zaraźliwy

beforehand | wcześniej, z runny nose | katar to alleviate sth | złagodzić coś,
wyprzedzeniem sore throat | ból gardła zmniejszyć coś
handset | słuchawka to faint | zemdleć swelling  | opuchlizna, obrzęk
sound | dźwięk dizzy | zawroty głowy to pass out  | zemdleć
plugged | podłączony to come down with shooting | rozdzierający
properly | prawidłowo sth | zachorować na coś to poke | wetknąć
volume | głośność to feel under the cavity | dziura ( w zębie)
button | guzik, przycisk weather  | niedomagać, źle się czuć bassinet | koszyk dla noworodka
to press sth | nacisnąć coś herbal | ziołowy
health | zdrowie to be prone to sth | być podatnym
emergency | nagły przypadek na coś
rash | wysypka vaccine | szczepionka
diarrhoea | biegunka, rozwolnienie needle | igła
diabetes | cukrzyca syringe | strzykawka
blister | pęcherz, bąbel ulcer | wrzód
nausea | mdłości, nudności to breastfeed | karmić piersią
period | okres, menstruacja pregnant | w ciąży

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 English Matters 47|2014

· My arm hurts.

· My head is throbbing.
· I have a blinding/splitting/thumping headache.
· My hand is stinging.
· I have a stiff neck.
· She’s feverish.
· He’s trembling all over.
· I’m feeling nauseous.
· My nose is bunged up.
· She looks off-colour.
· I’m feeling a bit out of sorts.

Flight attendant:
· Stay in your seats.
· Remain calm.
· Pull down the oxygen mask.
· Pull it down over your nose and mouth.
· Breathe normally.
· Do not leave your seats until instructed to do so by a crew member.
· Do not take anything with you as you leave the aircraft.

Dialogue:
Flight attendant: Yes madam, how can I help you?
Passenger: I feel dizzy. I think I’m running a temperature. My head is throbbing.
Flight attendant: Shall I bring you some water and something for a fever?
Passenger: Yes, please. I’d like some hot tea and a tablet.
Flight attendant: Are you allergic to any particular medicine?
Passenger: No, I’m not.
Flight attendant: I’ll be back in a minute with some tea and a pill. I’ll bring you a blanket too.

throbbing | pulsujący
blinding | nieznośny, przejmujący
(I have a) splitting headache | głowa mi pęka
thumping headache | łupanie w głowie
stinging | piekący
stiff | sztywny
to tremble | drżeć
bunged up | zatkany
(to feel) off-colour | kiepsko się czuć
to be out of sorts | wściekać się, wkurzać się
oxygen | tlen
to breathe | oddychać
crew | załoga

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 English Matters 47|2014

Currency exchange
Cashier: Can I help you?
Traveller: Yes, please. What is the buying rate for euro?
Cashier: There are 3 zloty to 1 euro.
Traveller: I’d like to change 300 zloty.
Cashier: Certainly. How would you like your bills?
Traveller: Two fifties please.

Food & Shopping

Shop assistant:
· Can I help you?
· What would you like to eat?
· What would you like to drink?
· How can I help you?
· What can I get you, sir?
· How would you like to pay?
· A re you being served?
· How will you be paying?
· A re you looking for anything in particular?
· Did you manage to find everything you wanted?
· Is that all/everything?
· Shall I gift-wrap it ?
· They are over there.
· Here’s your receipt.
· I’m sorry that’s the last one.
· I’m sorry that’s all we have left.
· That’s 15 dollars altogether.
· Enter your PIN.
· Remove your card.

buying rate | kurs kupna

bill | banknot
to gift-wrap | zapakować na prezent
receipt | paragon
to enter sth | wprowadzić coś
to remove sth | usunąć coś

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 English Matters 47|2014

Customer:

Useful statements Useful questions

· The perfume costs 30 pounds. · Where are the changing rooms?
· Excuse me, I’m looking for… · W here can I get …?
· It’s too long/short/tight/loose. · Do you have any …?
· I’m just looking, thank you. · W here can I find…?
· I’m just browsing, thanks. · Could you help me please?
· I’ll take it/this. · Can I pay by credit card?
· Does it have a warranty?
· Is there somewhere I can try this on, please?
· Does it suit me?
· Do you have it in a different/larger/smaller
size?
· Do you have this in another colour?
· Have you got it in my size?
· Can you wrap it?
· Have you got anything cheaper?
· Do you have theses shoes in size…?
· May I try this on, please?
· How much is it?
· Could you wrap it up for me?
· Can you tell me if you sell…?

Useful vocabulary
jewellery, gift, basket, coin, shelf, wallet, purse, till, a dash of milk, a lump of sugar, piping
hot, lukewarm, chain, postcard, stamp, envelope, napkin, sanitary napkins, toothpaste,
signature, shoplifter, bag, to afford to do sth, belt, shawl, sunglasses, nappy, dummy, spicy,
inedible

tight | obcisły a lump of sth | tu: kostka (cukru)

loose | luźny piping | wrzący, bardzo gorący
to browse | tu: rozglądać się lukewarm | letni
changing room | przymierzalnia chain | łańcuszek
warranty | gwarancja napkin | serwetka
to try sth on | przymierzyć coś sanitary napkin/towel | podpaska
jewellery | biżuteria belt | pasek
shelf | półka nappy | BrE pielucha
wallet | portfel dummy | BrE smoczek
till | kasa sklepowa inedible | niejadalny
a dash of sth | odrobina czegoś, kropla czegoś

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 English Matters 47|2014

Dialogue:
Customer: Excuse me, can you help me?
Shop assistant: Yes, of course, what can I do for you?
Customer: I’m looking for a light perfume for my girlfriend.
Shop assistant: How about this one? This scent is a classic and it’s a bargain. Only 40 dollars
for 100 mils.
Customer: All right, I’ll take it.
Shop assistant: How are you going to pay? By credit card or in cash?
Customer: By credit card. Here it is.
Shop assistant: Here’s your receipt. Enjoy your flight!

Miscellaneous
galley część kuchenna w samolocie
to buckle/unbuckle zapiąć/odpiąć
emergency exit wyjście awaryjne
arm rest podłokietnik
window blind żaluzja/roleta
delay opóźnienie
ID dowód tożsamości
first-time flyer osoba pierwszy raz lecąca samolotem

Schengen Zone
Austria, Belgium, Czech Republic, Denmark, Estonia, Finland, France, Germany,
Greece, Hungary, Iceland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta,
Netherlands, Norway, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland

Prohibited items in your hand luggage

Explosives, weapons, weapon parts, fireworks. Ammunition. Inflammable substances,
sharp or pointed objects, compressed gases, radioactive, toxic, or corrosive substances,
paints, solvents, matches, other dangerous articles

scent | zapach
bargain | okazja
weapon | broń
inflammable | łatwopalny
solvent | rozpuszczalnik

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Funny Airline Announcements
· “There may be fifty ways to leave your lover, but there are only four ways out of this
airplane.”
· “Thank you for flying Delta Business Express. We hope you enjoyed giving us the business
as much as we enjoyed taking you for a ride.”
· “As you exit the plane, make sure to gather all of your belongings. Anything left behind will
be distributed evenly among the flight attendants. Please do not leave children or spouses.”
· Part of a flight attendant’s arrival announcement: “We’d like to thank you folks for flying
with us today. And, the next time you get the insane urge to go blasting through the skies in
a pressurized metal tube, we hope you’ll think of US Airways.”

http://www.grijalvo.com/Ta_transporte_aereo/Actual_Airline_Announcements.htm

to take sb for a ride | zabrać kogoś na przejażdżkę

to gather sth | zbierać coś
belongings | rzeczy, dobytek
evenly | równomiernie, sprawiedliwie
spouse | małżonek/małżonka
insane | szalony
urge to do sth | pragnienie/chęć zrobienia czegoś
 65 ofGoPortugal
West – The Pleasures
55 ofTheLearning
Gamification
48 Rich List – 1914 + Dodatek
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