Ground AIPORTOPS

AIRPORT
GROUND
O P E R AT I O N S
SGHA • Standard Ground Handling
Agreement Based on IATA
Copyright © AeroChapter 2018
All rights reserved.
No part of this book may be reproduced or distributed in any form without prior written permission
from AeroChapter.
It is IMPORTANT to note that this book can be used for educational/training purposes only. When
carrying out a procedure, you MUST always follow instructions stated in the relevant aircraft manual
or manufacturer’s handbook and also follow the requirements of your national regulatory authority.
Published by AeroChapter
Table of Content s
General
Main Agreement
Annex A
Annex B
Sample of Annex B
S LA
Sample of S L A
Benchmarking
Sample of Benchmarking
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Standard Ground Handling
Agreement
It is a contract between one airline and another, or handling company to perform

ground handling services at a station or stations.
Ground operation at the station level, encompasses a number of administrative and
operational functions related to the servicing of a parked aircraft on arrival and its
preparation for departure. It may be self-contained within the airline or outsourced
to Ground Service provider (GSPs), depending on the agreement between the par-
ties and that is mainly known as Standard Ground Handling Agreement.
The Standard IATA procedures were designed for two reasons:
■■ To specify all functions of the handling services required.
■■ To standardize the format of the ground handling agreement.
What constitutes “Standard”? The word “standard” in the title SGHA means that the
agreement cannot be modified.
DEFINITION
“A Ground Handling Agreement is a standard ground handling agreement when,
and only when, the wording of its Main Agreement and its Annex A corresponds,
without any alteration whatsoever, to the text published in AHM 810 (Airport
Handling Manual)”.
The SGHA is made up of 3 parts:-
1. The Main Agreement
2. Annex A
3. Annex B
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Gro u n d Op e r a tio n s & Aviation N ews
While the Main Agreement and Annex A are standard and cannot be altered, the
third component of the SGHA, Annex B can be amended and adapted to suit the
needs of all parties.
Any difference from the standard text agrees to between the parties are to be
recorded in Annex B formatted in accordance with this procedures.
The IATA Standard Ground Handling Agreement can be used as a Bilateral
Agreement or a Reciprocal Agreement by “the carrier” or “the handling company”.
I. THE MAIN AGREEMENT

The Main Agreement is one of three parts of the Standard Ground Handling
Agreement. The Main Agreement of the SGHA is a “standard” document, emphasiz-
ing more on legal and administrative rules for the agreement comprising 11 articles,
■■ Provision of services
■■ Fair practices
■■ Sub-contracting of services
■■ Carrier’s representation
■■ Standard of work
■■ Remuneration
■■ Accounting and settlement
■■ Liability and indemnity
■■ Arbitration
■■ Stamp duties, registration fees
■■ Duration, modification and termination
II. ANNEX A
Annex A is like a menu of all the available services which must be performed to
make handling complete. It is a full catalogue of every service which could possibly
be demanded of a handling company by an airline.
The first part of Annex A is a glossary containing definitions of the terms used in
the document to eliminate or reduce, the possibility of ambiguous interpretations.
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S ta n d a rd Gro u n d H andling A gr eem ent
Annex A is split into eight sections which are divided into sub-sections:-
■■ Representation, administration and supervision
■■ Passenger services
■■ Ramp services
■■ Load control, communications and flight operations
■■ Cargo and mail services
■■ Support services
■■ Security
■■ Aircraft maintenance
III. ANNEX B
The third and last component of the Standard Ground Handling Agreement, Annex
B, is different from the Main Agreement and Annex A can be modified according to
the local requirements.
Annex B is often considered to be the “real agreement”, as it is the actual contract of
agreement relating to ground handling. It describes in detail exactly which services
are to be rendered by the handling company at a particular location(s).
In addition to the standard header lines, Annex B will also indicate the process of
amendments, modifications and alterations. It is prepared with paragraphs and
sub-paragraphs to avoid any ambiguity and allows full flexibility to record all the
details of the agreement to the satisfaction of both parties.
Annex B mainly contains the Handling Services and Charges, which includes the
basic and special handling charges.
Basic Handling Charges is composed of:
1. Representation, administration and supervision
2. Passenger Services
3. Ramp Services
4. Load control, communication and flight operation
5. Cargo and mail services
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6. Support services
7. Security
8. Aircraft maintenance
The Simplified Procedure

The simplified procedure replaces the various “Main Agreement” and Annex A cre-
ated numerous parts of parties all over the world with a unique master set of “Main
Agreement” and “Annex A”. The unique master set is entitled AHM 810 and is pub-
lished in the IATA Airport Handling Manual. Users need no longer to prepare a
Main Agreement and Annex A. All they have to do is to create Annex B in the tra-
ditional manner and have to include standard working (known as preamble) indi-
cating that these Annex B are governed by the provisions of the SGHA published by
the IATA.
The Preamble is to make sure that the Annex B is preparedly duly in accordance and
conformity with the Main Agreement & Annex A of the SGHA of the current year
as published by the International Air Transport
The use of the simplified procedure is neither compulsory nor mandatory. Rather,
it is a suggested alternative. It is available for all users who wish to reduce the huge
amount of paper associated with the more traditional approach to the SGHA.
Advantages associated with the simplified procedure:
1. Time and effort are saved as a result of the elimination of locally created and
held “Umbrella” document.
2. Both parties will save money because of the reduction typing, paper, mailing
fees and file space needed to accommodate the simplified procedure.
3. The integrity (i.e. honesty and entirety) of the document is guaranteed.
4. The document is instantly available.
5. Tampering and potential errors are eliminated.
The Main Agreement and Annex A are signed by top management once in every
five year on average, whereas Annex B changes more frequent and are handled and
signed by the middle management. Regardless of which agreement is used, the full
form or the simplified procedure,
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it is extremely important for each airline to maintain a central inventory which will
detail the status of all of its current agreements. Such an inventory is extremely use-
ful in alerting the airline to the dates when annexes must be renewed and updated
(not a mandate rule).
TYPES OF GROUND HANDLING AGREEMENTS

■■ Bilateral
■■ Reciprocal
BILATERAL
With this arrangement, one party known as “The Handling Company” (which may
be either an airline or a non-airline company) provides services to the other party
known as “The Carrier” (which is an airline).
RECIPROCAL
Under this agreement, two Airlines provide services to each other at different
locations:
At one airport AAA
Party 1, the Carrier receives services from Party 2 the Handling Company.
While at another airport BBB
Party 1, Now the Handling Company Provides Services to Party 2 Who is the
Carrier at That Location.
TERMINOLOGY AND CONVENTIONS
Main Agreement
Article
Sub-Article
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Eg-Article 1-Provision of Services

Sub-Article 1.1-General
Sub-Article 1.2-Documents for Ground Handling
Annex A
Section
Sub-Section
Item
Eg-Section 4 Load Control
Sub Section 4.2 Departure
Item 4.2.1 (a) Compile
(b) Receive process
Annex B
Paragraph
Sub-Paragraph
Eg- Paragraph (1) Handling Service and Charge
Sub Paragraph 1.2 Handling in case of Technical ……….
SUMMARY
You will notice that numerical combinations such as 1.1 will be found in the Main
Agreement, Annex A and B as such it is important to use proper terminology.
Sub-Article 1.1 (Main Agreement)
Sub-Section 1.1 (Annex A)
Sub-Paragraph 1.1 (Annex B)
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SUMMARY
A single Main Agreement and a single Annex A contain the general conditions
existing between two parties at all locations where they do business with each other.
Annexes B
contain the SPECIFIC conditions prevailing between those same two parties at each
particular location (there are ample opportunities in Annex B to accommodate the
business requirement of any situation). It can be one annex or split into 2 or 3 as
required, According to the structurer of the organization
e.g : B1 - Ground Operation
B2 - Cargo
B3 - Technical support
Note : Catering is a different annex
Wording of the Main Agreement and Annex A are fixed while Annex B is flexible to
accommodate business requirements of any situation.
DIFFERENT VERSION
Prior to 1983 the Main Agreement, existed in 2 versions AHM 810 (the carrier and
the handling company were IATA airlines) AHM 820 for all other cases.
In 1983 single user document was used for both cases.
In 1993 the simplified version of SGHA was introduced which reduced the paper
work of Main and Annex A.
Major changes will be introduced during 5 year intervals, e.g. 1993-1998-2003, etc.
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Definitions and
Terminology
For the sake of clarity, the following definitions and terminology apply to the SGHA:
AIRPORT TERMINAL means all buildings used for arrival and departure han-
dling of aircraft.
ARRANGE (or MAKE ARRANGEMENTS FOR) implies that the Handling
Company may request an outside agency to perform the service in question. The
charge of the outside agency shall be paid by the Carrier. The Handling Company
assumes no liability toward the Carrier for such arrangements.
AS MUTUALLY AGREED or BY MUTUAL AGREEMENT or BY THE
CARRIER’S REQUEST, it is recommended that, whenever this terminology is
used, such items be supported by specific documentation or reference.
CARGO includes the Carrier’s AIRCRAFT means any aircraft owned, leased,
chartered, hired or operated or otherwise utilized by or on behalf of the Carrier
and in respect of which the Carrier has either expressly or implicitly contracted,
instructed or otherwise requested the Handling Company to perform or carry out
any ground handling service(s).
DEPARTURE CONTROL SYSTEM (DCS) means an automated method of per-
forming check-in, capacity and load control and dispatch of flights.
DIRECT LOSS means a loss arising naturally or directly from an occurrence and
which excludes remote, indirect, consequential, or special losses or damages, such as
loss of revenue or loss of profit.
ELECTRONIC DATA INTERCHANGE (EDI) means the computer-to-computer
(application-to-application program processing) transmission of business data in a
standard format.
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D e fin itio n s a n d Ter m inology
LOADS means baggage, cargo, mail and any aircraft supplies including ballast.
OWNING CARRIER means a carrier who is the owner or lessee of a Unit Load
Device.
PASSENGERS includes the Carrier’s service and free passengers.
PROVIDE implies that the Handling Company itself assumes responsibility for the
provision of the service in question.
RECEIVING CARRIER means a carrier who receives a Unit Load Device from a
transferring carrier at a transfer point.
SPECIAL SHIPMENTS means, for example, perishables, live animals, valuables,
vulnerable cargo, news material, dangerous goods, etc.
SPECIALIZED CARGO PRODUCTS means for example, express cargo, courier
shipments, same day delivery.
STATION MANAGEMENT means management of Carriers administrative and/or
operational function(s) within scope defined in the Annex B.
SUPERVISION means oversight of services performed by third parties, i.e. com-
panies who have a separate Annex B (or similar contact with the carrier). The term
Supervision shall not apply to the Handling Company self-management of own
services.
TECHNICAL LANDING is a landing for other than commercial reasons where no
physical change of load occurs.
TICKET means either the document entitled “Passenger Ticket and Baggage Check”
or any electronic ticket data held in the Carrier’s data base.
TRANSFERRING CARRIER means a carrier who transfers a Unit Load Device to
a receiving carrier at a transfer point.
TRANSIT FLIGHT is an aircraft making an intermediate landing for commercial
reasons where a change of load occurs.
TRUCK HANDLING means loading and/or unloading a truck operating as a Truck
Service.
TRUCK SERVICE means a service operated by truck on behalf of an airline car-
rying loads documented in accordance with the applicable IATA AND/OR ICAO
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RULES, regulations and procedures. In the Main Agreement and in Annex A, the
word “aircraft” will read “truck” and “flight” will read “truck service” when it con-
cerns the handling of a truck as meant under the above definitions. In section 5,
Item 5.5.5 of Annex A, the word “vehicle” means a conveyance of any kind to be
used within the ramp area for transport of cargo between a warehouse and truck or
between two warehouses.
TURNROUND FLIGHT is an aircraft terminating a flight and subsequently origi-
nating another flight following a complete change of load.
UNIT LOAD DEVICES (ULDs) means devices which interfere directly with an
aircraft restraint system and are registered by the IATA ULD Technical Board.
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Main Agreement
(Reference IATA AHM
810 - 2004 edition)
An Agreement made between:

having its principal office at:
hereinafter referred to as “the Carrier” or “the Handling Company” as the case may-
be,and having its principal office at:
hereinafter referred to as ‘the Handling Company’ or ‘the Carrier’, as the case may be,
[the Carrier and/or the Handling Company hereinafter be referred to as “the
party(ies)”]
WHEREBY THE PARTIES AGREE AS FOLLOWS:
(Based on IATA / SGHA 2004 Version Ref: AHM810)
CONTENTS OF MAIN AGREEMENT
DEFINITIONS AND TERMINOLOGY

ARTICLE 1 PROVISION OF SERVICES
ARTICLE 2 FAIR PRACTICES
ARTICLE 3 SUB-CONTRACTING OF SERVICES
ARTICLE 4 CARRIER’S REPRESENTATION
ARTICLE 5 STANDARD OF WORK
ARTICLE 6 REMUNERATION
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ARTICLE 7 ACCOUNTING AND SETTLEMENT

ARTICLE 8 LIABILITY AND INDEMNITY
ARTICLE 9 ARBITRATION
ARTICLE 10 STAMP DUTIES, REGISTRATION FEES
ARTICLE 11 DURATION, MODIFICATION AND TERMINATION
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M ai n A g r e e m e n t (R e fe r e n c e IATA A H M 810 - 2004 edition)
ARTICLE 1
PROVISION OF SERVICES
1.1 General
The services will be made available within the limits of possibilities of the
Handling Company and in accordance with the applicable IATA and/or ICAO
and/or other governing rules, regulations and procedures. It is not considered
necessary or possible to specify every detail of the services it being generally
understood what such services comprise and the standards to be attained in
their performance.
1.2 Documents for Ground Handling
Documents used for ground handling will be the Handling Company’s own
documents, where applicable, provided these documents comply with stand-
ardized formats that may apply under IATA and/or ICAO and/or other gov-
erning rules, regulations and procedures.
1.3 Scheduled Flights
The Handling Company agrees to provide for the Carrier’s Aircraft for flights
operating on a n agreed schedule at the location(s) mentioned in the Annex(es)
B, those services of Annex A as are listed in the Annex B for the respective
locations. The Carrier, in turn, agrees to inform the Handling Company as
soon as possible about any changes of schedule and/or frequencies and/or
types of aircraft.
1.4 Extra Flights
The Handling Company will also provide the services to the Carrier’s aircraft
for flights in addition to the agreed schedule at the same locations, provided
that reasonable prior notice is given and the provision of such additional ser-
vices will not prejudice commitments already undertaken.
1.5 Priority
In case of multiple handling, priority shall as far as possible, be given to air-
craft operating on schedule.
1.6 Emergency Assistance
In case or emergency, including but not limited to forced landings, accident
or acts of violence, the Handling Company shall without delay and waiting
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for instructions from the Carrier take all reasonable and possible measures to
assist passengers and crew and to safeguard and protect from loss or damage
baggage, cargo and mail carried in the aircraft.
The Carrier shall reimburse the Handling Company at cost for any extra
expenses incurred in rendering such assistance.
1.7 Additional Services
As far as possible, the Handling Company will upon request, provide to the
Carrier any additional services. Such services may be governed by special
conditions to be agreed between the Parties.
1.8 Other Locations
In case of occasional flights of the Carrier’s Aircraft at location which are
not designated in the present Agreement, where the Handling Company
maintains a ground handling organization, the Handling Company shall, on
request, make every effort subject to the means locally available, to furnish
necessary services.
ARTICLE 2
FAIR PRACTICES
2.1 The Handling Company will take all practicable measures to ensure that sales
information contained in the Carrier’s flight documents is made available for
the purposes of the Carrier only.
2.2 Neither Party to this Agreement shall disclose any information contained in
Annex(es) B to outside parties without the prior consent of the other party,
unless such information is specifically required by applicable law or by gov-
ernmental or authorities’ regulations, in which case the other Party will be
notified accordingly.
ARTICLE 3
SUB-CONTRACTING OF SERVICES
3.1 The Handling Company is entitled to delegate any of the agreed services to
subcontractors with the Carrier’s consent, which consent shall not be unrea-
sonably withheld. It is understood that, in this case, the Handling Company
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shall nevertheless be responsible to the Carrier for the proper rendering of

such services as if they had been performed by the Handling Company itself.
Any subcontracting of services and the provider(s) thereof, will be recorded
in the Annex(es) B.
3.2 The Carrier shall not appoint any other person, company or organization to
provide the services which the Handling Company has agreed to provide by
virtue of this Agreement, except in such special cases as shall be mutually
agreed between the Parties.
ARTICLE 4
CARRIER’S REPRESENTATION
1. 4.1 The Carrier may maintain at its own cost, its own representative(s)
at the location(s) designated in the Annex(es) B. Such representative(s) and
representative(s) of the Carrier’s Head Office may inspect the services fur-
nished to the Carrier by the Handling Company pursuant to this Agreement,
advise and assist the Handling Company and render to the Carrier’s clients
such assistance as shall not interfere with the furnishing of services by the
Handling Company.
4.2 The Carrier may, by prior written notice to the Handling Company and at its
own cost, engage an organization (hereinafter referred to as “the Supervisor”
to supervise the services of the Handling Company at the location(s) desig-
nated in Annex(es) B. Such notice shall contain a description of the services
to be supervised.
The Supervisor shall have the same the same authority as defined above in
Sub-Article 4.1 for the carrier’s own representative.
4.3 Such assistance, when performed by the Carrier’s representative(s) and/or
Supervisor(s) will be the sole responsibility of the Carrier, unless requested
by the Handling Company.
ARTICLE 5
STANDARD OF WORK
5.1 The Handling Company shall carry out all technical and flight operations
services as well as other services also having a safety aspect, for example, load
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control, loading of aircraft and handling of dangerous goods, in accordance

with the Carrier’s instructions, receipt of which must be confirmed in writing
to the Carrier by the Handling Company.
In the case of absence of instructions by the Carrier, the Handling Company
shall follow its own standard practices and procedures.
Other services also having a safety aspect, for example, load control, loading
of aircraft and handling of dangerous goods, shall be carried out in accord-
ance with applicable IATA and/or ICAO and/or other governing rules, regu-
lations and procedures.
5.2 The Handling Company will carry out all other services in accordance with
the Carrier’s procedures and instructions, or as mutually agreed. In the \case
of absence of instructions by the Carrier, the Handling Company shall follow
its own standard practices and procedures.
5.3 The Handling Company agrees to take all possible steps to ensure that, with
regard to contracted services, the Carrier’s Aircraft, crews, passengers and
load receive treatment not less favourable than that given by the Handling
Company to other Carriers or its own comparable operation at the same
location.
5.4 The Handling Company agrees to ensure that authorizations of specialized
personnel performing services for the Carrier are kept up-to-date. If at any
time the Handling Company is unable to provide authorized personnel as
requested by the Carrier, the Handling Company shall inform the Carrier
immediately.
5.5 The Carrier shall supply the Handling Company with sufficient information
and instructions to enable the Handling Company to perform its handling
properly.
5.6 In the provision of the services as a whole, due regard shall be paid to safety,
security, local and international regulations, applicable IATA and/or ICAO
and/or other governing rules, regulations and procedures and the aforemen-
tioned request(s) of the Carrier in such a manner that delays and damage to
the Carrier’s Aircraft and load are avoided and the general public is given the
best impression of air transport.
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5.7 The Handling Company must report to the Carrier’s representative immedi-
ately all loss or damage, threatened or actual, to aircraft and loads noticed in
the course of the handling or which in any other way comes to the knowledge
of the Handling Company.
5.8 The Parties shall reach mutual agreement on the quality standards for any
services, not excluding those covered by Sub-Article 5.1 above. Such quality
standards for a specific location may form part of the applicable Annex B.
The Handling Company agrees to take all possible steps to ensure that with
regards to contracted services, the agreed upon quality standards will be met.
5.9 The Carrier may at its own cost, by prior written notice, audit the designated
services in the applicable Annex(es) B. Such notice shall contain a description
of the area(s) to be audited, The Handling Company shall cooperate with the
Carrier and will undertake any corrective action(s) required.
ARTICLE 6
REMUNERATION
6.1 In consideration of the Handling Company providing the services, the carrier
agrees to pay to the Handling Company the charges set out in the respective
Annex(es) B. The Carrier further agrees to pay the proper charges of Sub-
Articles 1.4, 1.6, 1.7 and 1.8.
6.2 The charges set out in Annex(es) B do not include:
- any charges, fees or taxes imposed or levied by the Airport, Customs or
other authorities against the Carrier or the Handling Company in connec-
tion with the provision of services herein by the Handling Company or in
connection with the Carrier’s flights.
- Expenses incurred in connection with stopover and transfer passengers and
with the handling of passengers for interrupted, delayed or cancelled flights.
- Such charges, fees, taxes or other expenses as outlined above shall be borne
ultimately by the Carrier.
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ARTICLE 7
ACCOUNTING AND SETTLEMENT
7.1 The Handling Company shall invoice the Carrier monthly with the charges
arising from the provision of the handling services of Annex A as listed in
Annex(es) B at the rates of charges set out in Annex(es) B.
7.2 Settlement shall be effected through the IATA Clearing House unless other-
wise agreed in Annex(es) B.
ARTICLE 8
LIABILITY AND INDEMNITY
In this Article, all references to:
(a) “The Carrier” or “the Handling Company” shall include their employees,
servants, agents and subcontractors;
(b) “Ground Support Equipment” shall mean all equipments used in the perfor-
mance of ground handling services included in Annex A, whether fixed or
mobile, and
(c) “Act or omission” shall include negligence.
8.1 Except as stated in Sub-Article 8.5, the Carrier shall not make any claim
against the Handling Company and shall indemnify it (subject as hereinafter
provided) against any legal liability for claims or suits, including costs and
expenses incidental thereto, in respect of:
(a) Delay, injury or death of persons carried or to be carried by the Carrier;
(b) Injury or death of any employee of the Carrier;
(c) Damage to or delay or loss of baggage, cargo or mail carried or to be carried
by the Carrier, and
(d) Damage to or loss of property owned or operated by, or on behalf of, the
Carrier and any consequential loss or damage;
arising from an act or omission of the Handling Company in the perfor-
mance of this Agreement unless done with intent to cause damage, death,
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delay, injury or loss or recklessly and with the knowledge that damage, death,
delay, injury or loss would probably result,
PROVIDED THAT all claims or suits arising hereunder shall be dealt with by
the Carrier; and
PROVIDED ALSO THAT the Handling Company shall notify the Carrier of
any claims or suits without undue delay and shall furnish such assistance as
the Carrier may reasonably require.
PROVIDED ALSO THAT where any of the services performed by the
Handling Company hereunder relate to the carriage by the Carrier of pas-
sengers, baggage or cargo direct to or from a place in the United States of
America carriage by the Carrier of passengers, baggage
or cargo direct to or from a place in the United States of America then if
the limitations of liability imposed by Article 22 of the Warsaw Convention
would have applied if any such act or omission committed by the Handling
Company in performing this Agreement then upon such decision of the
Court the indemnity of the carrier to the Handling Company hereunder shall
be limited to
An amount not exceeding the amount for which the Carrier would have been
liable if it had committed such act or omission.
8.2 The Carrier shall not make any claim against the Handling Company in
respect of damage, death, delay, injury or loss to third parties caused by the
operation of the Carrier’s aircraft arising from an act or omission of the
Handling Company in the performance of this
Agreement unless done with intent to cause damage, death, delay, injury or
loss or recklessly and with knowledge that damage, death, delay, injury or loss
would probably result.
8.3
(a) Notwithstanding the provisions of Sub-Article 8.1, in the case of claims aris-
ing out of surface transportation which is provided on behalf of the Carrier
and is part of the operation of loading/embarking or unloading/disembark-
ing and/or is covered by the Carrier’s Contract of Carriage the indemnity
shall not exceed the limits specified in the said Contract of Carriage.
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(b) In the case of claims arising out of surface transportation which is not pro-
vided on behalf of the Carrier and/or is not part of the operation of loading/
embarking or unloading/disembarking and/or is not covered by the Carrier’s
Contract of Carriage the waiver and indemnity herein contained shall not
apply.
8.4 The Handling Company shall not make any claim against the Carrier and
shall indemnify it (subject as hereinafter provided) against any legal liability
for claims or suits, including costs and expenses incidental thereto, in respect
of:
(a) Injury to or death of any employees of the handling Company, its servants,
agents or subcontractors; and
(b) Damage to or loss of property owned or operated by, or on behalf of, the
Handling Company and any consequential loss or damage; arising from an
act or omission of the Carrier in the performance of this Agreement unless
done with intent to cause damage, death, delay, injury or loss or recklessly
and with knowledge that damage, death, delay, injury or loss would probably
result.
8.5 Notwithstanding Sub-Article 8-1 (d0, the Handling Company shall indem-
nify the Carrier against any physical loss of or damage to the Carrier’s Aircraft
caused by the Handling Company’s negligent act or omission PROVIDED
ALWAYS THAT the Handling Company’s liability shall be limited to any such
loss of or damage to the Carrier’s Aircraft in an amount not exceeding the
level of deductible under the Carrier’s Hull All Risk Policy which shall not, in
any event, exceed USD 1,5000,000 except that loss or damage in respect of any
incident below USD 3,000 shall not be indemnified.
For the avoidance of doubt, save as expressly stated, this Sub-Article 8.5 does
not affect or prejudice the generality of the provisions of Sub-Article 8.1
including the principle that the carrier shall not make any claim against the
Handling Company and shall indemnify it against any liability in respect of
any and all consequential loss or damage howsoever arising.
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ARTICLE 9
ARBITRATION
In the event for any dispute or claim concerning the scope, meaning, con-
struction or effect of this Agreement, the parties shall make all reasonable
efforts to resolve disputes amongst themselves. Failing mutual resolution of
the dispute, the parties may elect to resolve the dispute through arbitration
(either by a single arbitrator or a panel of arbitrators). In the event that the
parties fail to agree to an arbitration process, the dispute shall be settled in
accordance with the laws of the state or jurisdiction set out in Annex(es) B,
by the courts set ] out in Annex(es) B without regard to principles of conflict
of laws.
ARTICLE 10
STAMP DUTIES, REGISTRATION FEES
10.1 All stamp duties and registration fees in connection with this Agreement,
which may be prescribed under the national law of either Party to this
Agreement, are payable by that Party.
10.2 All stamp duties and registration fees in connection with this Agreement,
which may be prescribed under the national law of the location(s) as men-
tioned in the Annex(es) B and not being a location situated in the country of
either Party to this Agreement will be shared equally between the Parties.
ARTICLE 11
DURATION, MODIFICATION AND TERMINATION
11.1 This Agreement shall be effective from ………………………………. the

date specified in the respective Annex(es) B. It shall supersede any previous
arrangement between the parties governing the provision of services at loca-
tions for which there are valid Annex(es) B to this Agreement.
11.2 Modification of, or additions to this Agreement shall be recorded in Annex(es) B.
11.3 Any notice referred to under this Article 11 given by one Party under this
Agreement shall be deemed properly given if sent by registered fetter, or by
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other means where proof of receipt or acknowledgment is obtained, to the

respective office of the other Party as recorded in the Annex(es) B. In the case
of a registered letter notice shall be considered to be served on the date of
receipt.
11.4 This Main Agreement shall continue in force until terminated by either Party
giving sixty days prior notice to the other Party.
11.5 Termination by either Party of all or any part of the services to be furnished
at a specific location requires sixty days prior notice to the other Party. In
the event of part termination of services, consideration shall be given to an
adjustment of charges.
11.6 Any Annex(es) B to this Agreement exceeding a defined period of validity,
shall continue in effect until terminated by either party providing sixty days
prior notice to other Party.
11.7 In the event of the Carrier’s or the Handling Company’s permit(s) or other
authorization(s) to conduct its air transportation services, or to furnish the
services provided for in the Annex(es) B, wholly or in part, being revoked,
canceled, or suspended, that Party shall notify the other Party without delay
and either Party may terminate the Agreement or the relevant Annex(es) B at
the effective date of such revocation, cancellation or suspension by giving to
other party notice thereof within twenty-four hours after such event.
11.8 Either Party may terminate this Agreement and its Annexes at any time if the
other Party becomes insolvent, makes a general assignment for the benefit of
creditors, or commits an act of bankruptcy or if a petition in bankruptcy or
for its reorganization or the readjustment of its indebtedness be fifed by or
against it, provided the petition is found justified by the appropriate authority
, or if a receiver, trustee or liquidator of all or substantially all of its property
be appointed or applied for.
11.9 Both parties shall be exempt from obligation if prompt notification is given
by either Party in respect of any failure to perform its obligations under this
Agreement arising from any of the following causes;
- labor disputes involving complete or partial stoppage of work or delay in the
performance of work;
- force, majeure - any-other cause beyond the control of either party.
22
11.10 In the event of the Agreement or part thereof being terminated by notice or
otherwise, such termination shall be without prejudice to the accrued rights
and liabilities of either Party prior to termination.
11.11 The Handling Company shall have the right at any time to vary the charges
set out in the Annex(es) B provided however, that the Handling Company
has given notice in writing to the Carrier not less than sixty days prior to the
revised chars becoming effective. The notice shall specify the revised charges
which the Handling Company proposes to introduce, together with the date
on which they are to be brought into effect.
11.12 Notwithstanding Article 11.11, when changes occur in the schedule, and/or
frequencies and/or types of aircraft, other than those set out in Annex(es) B,
which affect the Handling costs, either Party shall have the right to request an
adjustment to the handling charges as from the date of the change provided
that the party concerned does inform the other Party within thirty days of the
change.
Signed the ................................................. Signed the ......................................

at ................................................................ at ......................................................
for and on behalf of ................................ for and on behalf of .......................
by ............................................................... by .....................................................
23
Annex A – Ground
Handling Services
To the Standard Ground Handling Agreement

Effective from:
Between:
Hereinafter referred to as “the Carrier” or “the Handling Company”, as the case may
be, and;
Hereinafter referred to as “the Handling Company” or “The Carrier”, as the case may
be.
This Annex A is valid from:
And replaces:
24
A n n ex A – Gro u n d H andling S er vices
TABLE OF CONTENTS
SECTION 1 REPRESENTATION, ADMINISTRATION AND

SUPERVISION
1.1 General
1.2 Administrative Functions
1.3 Supervision and/or Co-ordination of Services Contracted by the Carrier
with Third Party(ies)
SECTION 2 PASSENGER SERVICES

2.1 General
2.2 Departure
2.3 Arrival
2.4 Remote/Off Airport Services
2.5 Inter modal Transportation by rail, road or sea
SECTION 3 RAMP SERVICES

3.1 Baggage Handling
3.2 Marshalling
3.3 Parking
3.4 Cooling and Heating
3.5 Ramp to Flight deck Communication
3.6 Loading and Unloading
3.7 Starting
3.8 Safety Measures
3.9 Moving of Aircraft
3.10 Exterior Cleaning
25
3.11 Interior Cleaning

3.12 Toilet Service
3.14 Cabin Equipment
3.15 Storage of Cabin Material
3.16 Catering Ramp Handling
3.17 De-Icing/Anti-Icing Services and Snow/Ice Remove
SECTION 4 LOAD CONTROL, COMMUNICATIONS AND

FLIGHT OPERATIONS
4.1 Load Control
4.2 Communications
4.3 Flight Operations – General
4.4 Flight Operations – Flight Preparations at the Airport of Departure
4.5 Flight Operations – Flight Preparations at a point Different from the Airport
of Departure
4.6 Flight Operations – En-route Flight Assistance
4.7 Flight Operations – Post-flight Activities
4.8 Flight Operations – En-route Re-dispatch
4.9 Flight Operations – Crew Administration
SECTION 5 CARGO AND MAIL SERVICES

5.1 Cargo and Mail Handling – General
5.2 Customs Control
5.3 Irregularities Handling
5.4 Document Handling
5.5 Physical Handling Outbound/Inbound
26
5.6 Transfer/Transit Cargo

5.7 Post Office Mail
SECTION 6 SUPPORT SERVICES

6.1 Accommodation
6.2 Automation/Computer Systems
6.3 Unit Load Device (ULD) Control
6.4 Fuel Farm (Depot)
6.5 Ramp Fueling/De-fueling Operations
6.6 Replenishing of Oils and Fluids
6.7 Surface transport
6.8 Catering Services – Liaison and Administration
SECTION 7 SECURITY
7.1 Passenger and Baggage Screening and Reconciliation
7.2 Cargo and Post Office Mail
7.3 Catering
7.4 Aircraft Security
7.5 Additional Security Services
SECTION 8 AIRCRAFT MAINTENANCE

8.1 Routine Services
8.2 Non-routine Services
8.3 Material handling
8.4 Parking and Hangar Space
27
SECTION 1 REPRESENTATION, ADMINISTRATION AND

SUPERVISION
1.1 General
1.1.1 (a) Provide or
(b) Arrange for
guarantee or bond to facilitate the Carrier’s activities.
1.1.2 Liaise with local authorities.
1.1.3 Indicate that the Handling Company is acting as handling agent for the
Carrier.
1.1.4 Inform all interested Parties concerning movements of the Carrier’s
aircraft.
1.2 Administrative Functions
1.2.1 Establish and maintain local procedures.
1.2.2 Take action on communications addressed to the Carrier.
1.2.3 Prepare, forward and file reports/statistics/documents and perform
other administrative duties.
1.2.4 Maintain the Carrier’s manuals, circulars, etc., connected with the
performance of the services.
1.2.5 (a) Check
(b) Sign
(c) Forward
on behalf of the Carrier invoices, supply orders, handling charge
notes, work orders.
1.2.6 Effect payment, on behalf of the Carrier, including but not limited to:
(a) Airport, customs, police and other charges relating to the services
performed.
28
(b) Cost for provisions of bond guarantee.

(c) Out-of-pocket expenses, accommodation, transport, etc.
1.3 Supervision and/or Co-ordination of Services Contracted by the
Carrier with Third Party(ies)
1.3.1 (a) Supervise
(b) Co-ordinate
Services contracted by the Carrier with Third Party(ies)
1.3.2 Ensure that the Third Party(ies) is(are) are informed about
operational data and Carrier’s requirements in a timely manner.
1.3.4 Verify availability and preparedness of staff, equipment, loads,
documentation and services of the Third Party(ies) to perform the
services.
1.3.5 Meet aircraft upon arrival and liaise with crew.
1.3.6 Decide on non-routine matters.
1.3.7 Verify dispatch of operational messages.
1.3.8 Note irregularities and inform the Carrier.
SECTION 2 PASSENGER SERVICES

2.1 General
2.1.1 Inform passengers and/or public about time of arrival and/or
departure of Carrier’s aircraft and surface transport.
2.1.2 Make arrangements for stopover, transfer and transit passengers and
their baggage and inform them about services available at the airport..
2.1.3 When requested by the Carrier,
(a) Provide
Or
(b) Arrange for
29
- special equipment, facilities and especially trained personnel, for

assistance to
(1) Unaccompanied minors
(2) Disabled passengers
(3) VIPs
(4) Transit without visa passengers (TWOVs)
(5) Deportees
(6) Special Medical Transport
(7) Others, as specified in Annex B
2.1.4 Assist passengers when flights are interrupted, delayed or canceled.
2.1.5 If applicable, arrange storage of baggage in the Customs’ boded store
(any fees to be paid by the passenger)
2.1.6 (a) Notify the Carrier of complaints and claims made by the Carrier’s
passengers.
(b) Process such claims
2.1.7 Handle lost, found and damaged property matters.
(a) Accept baggage irregularity reports
(b) Enter data into baggage tracing system
(c) Maintain baggage tracing system files for period specified in Annex B
(d) Make payments for incidental expenses
(e) Arrange for delivery of delayed baggage to passengers
(f ) Handle communications with passengers
2.1.8 Report to the Carrier any irregularities discovered in passenger and
baggage handling.
2.1.9 (a) Provide
Or
30
(b) Arrange for

(1) Check-in position(s)
(2) Service counter(s)/desk(s) for other purposes
(3) Lounge facilities
(4) Porter services
(5) Other services as specified in Annex B
2.1.10 Perform on behalf of the Carrier the following sates functions
(a) Reservation
(b) Issuance of transportation documents
(c) E-Ticketing
As specified in Annex B
2.2 Departure
2.2.1 Perform pre- flight editing
2.2.2 Manage automated check-in device(s) and
(1) Provide
Or
(2) Arrange for
(a) Stock control
(b) Stock replenishment
(c) Hosting
(d) Routine maintenance
(e) Servicing and repair
(f ) Other, as specified in Annex B
2.2.3 Check and ensure
31
(a) That tickets are valid for the flight(s) for which they are presented.
The check shall not include the fare.
(b) Check that tickets presented are not blacklisted in the industry
ticket service database. Blacklisted documents shall not be
honored and immediately reported to the Carrier.
2.2.4 (a) Check travel documents (passports, visas, vaccination and other
certificates) for the flight(s) concerned, but without the Handling
Company having any ability.
(b) Enter required passenger and/or travel document information
into Carrier’s and/or government system.
2.2.5 (a) Weigh and/or measure checked and/or cabin baggage
(b) Record baggage figures
For
(1) Initial flight
(2) Subsequent flights
2.2.6 Excess Baggage
(a) Determine excess baggage
(b) Issue excess baggage ticket
(c) Collect excess baggage charges
(d) Detach applicable excess baggage coupons
2.2.7 Tag checked and/or cabin baggage for
(a) Initial flight
(b) Subsequent flight(s)
2.2.8 Effect conveyance of checked baggage to the baggage sorting area.
2.2.9 Effect conveyance of oversized checked baggage to the baggage
sorting area.
32
2.2.10 Collect airport and/or any other service charges from departing
passengers.
2.2.11 (a) Carry out the Carrier’s seat allocation or selection system.
(b) Issue boarding pass(es)
(c) Detach applicable flight coupons
For
(1) Initial flight
(2) Subsequent flight(s)
2.2.12 Handle
(a) Denied boarding pass
(b) Denied boarding compensation
2.2.13 Direct passengers through controls to departure gate.
2.2.14 At the gate perform
(a) Check-in
(b) Checked baggage
(c) Verification of travel documents
(d) Upgrades and down grades
(e) Handling of stand-by list
(f ) Verification of cabin cabbage
(g) Manage the boarding process
(h) Reconciliation of passenger numbers with aircraft documents
prior to departure
(i ) Other gate functions as specified in Annex B
33
2.3 Arrival
2.3.1 (a) Perform
Or
(b) Arrange for
Opening/closing aircraft passenger doors
2.3.2 Direct passengers from aircraft through controls
2.3.3 (a) Provide for
Or
(b) Arrange for
(1) Transfer desk/connection services
(2) Baggage re-check
2.4 Remote/Off Airport Services
2.4.1 Inform passengers/public about time of arrival/departure
2.4.2 Handle departing passenger and baggage
2.4.3 Carry out passenger and baggage handling as described in Sub-
Sections 2.1, 2.2 and 2.3.
2.4.4 Direct departing passengers to connecting transport to the airport.
2.4.5 Handle passengers arriving from the airport.
2.4.6 Deliver baggage to passengers in accordance with local procedures.
2.5 Inter-modal Transportation by rail, road or sea
2.5.1 Handle departing passengers and baggage
2.5.2 Carry out passenger and baggage handling as described in Sub-
Sections 2.1, 2.2 and 2.3, where applicable, substituting “rail, road,
or sea transportation” for “aircraft” and flight(s), and “terminal” for
“airport”.
34
2.5.3 Direct departing passenger to connecting transport.

2.5.4 Load baggage on connecting transport, as directed by the rail, road or
sea transport operator.
2.5.5 Handle arriving passengers and baggage from the rail, road or sea
transport operator.
2.5.6 Direct arriving passengers through controls to the Carrier’s flight
departure services.
2.5.7 Offload baggage from connecting transport, as directed by the rail,
road or sea transport operator and transfer it to the Carrier’s airport
services.
SECTION 3 RAMP SERVICES

3.1 Baggage Handling
3.1.1 Handle baggage in the baggage sorting area
3.1.2 Prepare for delivery onto flights
(a) Bulk baggage
(b) ULDs
3.1.3 Establish the number and/or weight of
(a) Bulk baggage
(b) Built-up ULDs
And provide the load control unit with the information
3.1.4 Offload
(a) Bulk baggage
(b) ULDs
3.1.5 Prioritize baggage delivery to claim area
3.1.6 Deliver to claim area
35
(a) Baggage
(b) Oversize Baggage
3.1.7 Transfer baggage
(a) Provide
Or
(b) Arrange for
(1) Sortation of transfer baggage
(2) Storage of transfer baggage prior to dispatch (storage time limits
to be specified in Annex B).
(3) Transport of transfer baggage to the sorting area of the receiving
carrier.
3.1.8 Handle crew baggage
3.2 Marshalling
3.2.1 (a) Provide
Or
(b) Arrange for Marshalling at arrival and/or departure
3.3 Parking
3.3.1 (a) Provide
(b) Position and/or remove wheel chocks
3.3.2 Position and/or remove
(a) Landing gear locks
(b) Engine blanking covers
(c) Pilot covers
(d) Surface control locks
36
(e) Tail stands and/or aircraft tethering

(f ) Other items as specified in Annex B (e.g. safety cones)
3.3.3 (a) Provide
Or
(b) Arrange for
Ground power
3.4 Cooling and Heating
3.4.1 (a) Provide
Or
(b) Arrange for
Cooling Unit
3.4.2 (a) Provide
Or
(b) Arrange for heating unit
3.5 Ramp to Flight Deck Communication
3.5.1 Provide head sets
3.5.2 Perform ramp to flight deck communication
(a) During tow-in and/or push-back
(b) During engine starting
(c) For other purposes
3.6 Loading and Unloading
3.6.1 (a) Provide
Or
(b) Arrange for
37
(1) Passenger steps

(2) Flight deck steps
(3) Suitable loading bridges
3.6.2 (a) Provide
Or
(b) Arrange for
(1) Passenger
(2) Crew
Transport between aircraft and airport terminals
3.6.3 (a) Provide
Or
(b) Arrange for
Equipment for loading and/or unloading
3.6.4 (a) Provide
Or
(b) Arrange for
Equipment and personnel to perform baggage delivery and pick-up at
aircraft
3.6.5 (a) Provide
Or
(b) Arrange for
Equipment for transfer and assembly of
(1) Baggage
(2) Cargo
38
(3) Mail
(4) Documents
Between agreed points at the airport
3.6.6 (a) Unload aircraft, returning lashing materials to the Carrier
(b) Load and secure loads in the aircraft
(c) Operate in-plane loading system
3.6.7 Redistribute loads in the aircraft
3.6.8 Open, close and secure aircraft hold doors
(a) Aircraft Lower deck
3.11 Interior cleaning
3.11.1 Clean flight deck, if specified, under the control of a person
authorized by the Carrier
(a) Empty ash trays
(b) Dispose of litter
(c) Clear waste from seat back stowage’s and racks
(d) Wipe crew tables
(e) Cleans seats
(f ) Mop floor
(g) Clean flight deck inside windows
3.11.2 Clean passenger and crew compartments (other than flight deck)
(a) Empty ash trays
(b) Dispose litter
(c) Clear waste from overhead stowages
(d) Wipe tables
39
(e) Clean and tidy seats, seat belts, seta back pockets and passenger
service units.
(f ) Clean floors (carpets and surrounds)
(g) Empty and clean refuse bins
(h) Clean surfaces in pantries, galleys (sinks, working surfaces, ovens
and surrounds) and toilets (wash basins, bowls, seats, mirrors and
surrounds)
(i) Remove any necessary, any contamination caused by air sickness,
spilled food or drink and offensive stains.
(j) Clean telephones, fax machines, LCD screens and other
equipment.
3.11.3 Clean cabin windows
3.11.4 Clean
(a) Cargo compartments
(b) ULDs
3.11.5 Fold and stow blankets
3.11.6 Make up berths
3.11.7 Change
(a) Head rest covers
(b) Pillow covers
Covers to be supplied by the carrier
3.11.8 Collect and/or distribute in
(a) Cabin
(b) Toilets
Items provided by the carrier
40
3.11.9 Disinfect and/or deodorize aircraft with

(a) Materials provided by the Carrier
(b) Materials provided by the Handling Company
3.11.10 (a) Remove
(b) Destroy
Food and material left over from incoming flights
3.11.1 (a) Provide
Or
(b) Arrange for laundering of
(1) Cabin blankets
(2) linen
3.12 Toilet Service
3.12.1 (a) Provide
Or
(b) Arrange for
Toilet service
3.12.2 (a) Empty, clean, flush toilets and replenish fluids.
(b) Provide the traitor /disposal service
3.13 Water Service
3.13.1 (a) Provide
Or
(b) Arrange for
Water service
3.13.2 (a) Provide
41
(b) Replenish water tanks with drinking water

3.14 Cabin Equipment
3.14.1 Rearrange cabin
(a) Removing
(b) Installing
(c) Repositioning
Cabin equipment, for example, seats and cabin divider(s)
3.15 Storage of cabin material
3.15.1 (a) Provide
Or
(b) Arrange for
Suitable storage space for the Carrier’s cabin material.
3.15.2 Take inventory
3.15.3 (a) Provide
Or
(b) Arrange for
Replenishment of socks
3.16 Catering Ramp Handling
3.16.1 Unload/load and stow catering supplies from/on aircraft.
3.16.2 Transfer catering supplies on aircraft.
3.16.3 Transport catering supplies between aircraft and agreed points.
3.17 De-icing/Anti-Icing Services and Snow/Ice Removal
3.17.1 Remove snow from aircraft without using de-icing fluid
3.17.2 (a) Provide
42
Or
(b) Arrange for
(1) Anti-icing units
(2) De-icing units
3.17.3 Provide de-icing/anti-icing units
3.17.4 Remove frost, ice and snow from aircraft using de-icing fluid. Fluids to
receive purity and contamination inspection prior to use.
3.17.5 Apply anti-icing fluid to aircraft.
3.17.6 Supervise performance of de-icing/anti-icing operations.
3.17.7 Perform final inspection after de-icing/anti-icing operations and
inform flight crew of flights.
SECTION 4 LOAD CONTROL, COMMUNICATIONS AND

FLIGHT OPERATIONS
4.1 Load Control
4.1.1 Convey and deliver flight documents between the aircraft and
appropriate airport buildings.
4.1.2 (a) Prepare
(b) Sign
(c) Distribute
(d) Clear/process
(e) File
Documents, including but not limited to, loading instructions, load
sheets, weight and balance charts, captain’s load information and
manifests where:
(1) Load Control is performed by the Handling Company
(2) Load Control is performed by the Carrier
43
(3) Load Control is performed by a Third Party

4.1.3 (a) Compile
(b) Analyze
(c) Send
(d) Maintain
Statistics and Reports
4.2 COMMUNICATIONS
4.2.1 (a) Compile
(b) Receive, process and send
All messages in connection with the services performed by the
Handling Company, using the Carrier’s originator code or double
signature procedure.
(c) Perform EDI (electronic data interchange) transactions.
(d) Inform the Carrier’s representative of the contents of such
messages.
4.2.2 Maintain a message file containing all above mentioned messages
pertaining to each flight for a minimum of 90 (ninety) days.
4.2.3 (a) Provide
(b) Operate
Means of communication between the ground station and the
Carrier’s aircraft.
4.3 FLIGHT OPERATIONS – General
4.3.1 Inform the Carrier of any known project affecting the operational
services and facilities made available to its aircraft in the areas of
responsibility as specified in Annex B.
4.3.2 After consideration of the carrier’s instructions, suggest the
appropriate action to pilot-in command in case of operational
44
irregularities, taking into account the meteorological conditions, the

ground services and facilities available, aircraft servicing, possibilities
and the overall operational requirements.
4.3.3 Maintain a triple file by collecting all documents specified by the
Carrier, all messages received or originated in connection with each
flight and dispose of this file as instructed by the Carrier.
4.4 FLIGHT OPERATIONS – Flight Preparation at the Airport of
Departure
4.4.1 (a) Provide
Or
(b) Arrange for
Meteorological documentation and aeronautical information for each
flight.
4.4.2 Deliver documentation to the aircraft
4.4.3 Analyze the operational conditions and
(a) Prepare
(b) Request
(c) Sign
(d) Make available
The operational flight plan according to the instructions and data
provided by the carrier.
4.4.4 (a) Prepare
(b) Request
(c) Sign
(d) File
(e) Monitor
45
(1) The Air Traffic Services “ATS” Flight Plan

(2) The Carrier’s slot time allocation with appropriate ATS
4.4.5 Provide the crew with the required briefing
4.4.6 (a) Prepare
(b) Sign
(c) Deliver
(1) The fuel order
(2) The fuel distribution form
4.4.7 Hand out flight operation forms and obtain signature of the pilot in
command, where applicable.
4.48 Provide ground handling party(ies) with the required weight and fuel
data.
4.5 FLIGHT OPERATIONS – Flight Preparation at a Point Different
from the Airport of Departure
4.5.1 Arrange for the provision of the meteorological documents and
aeronautical information.
4.5.2 Analyze the operational conditions and
(a) Prepare
(b) Request
(c) Sign
The Flight Plan
4.5.3 Send to the Carrier or its representative at the airport of departure
(a) The operational Flight Plan
(b) At ATS Flight Plan
(c) Information for Crew Briefing
46
4.6 FLIGHT OPERATIONS – En-route Flight Assistance

4.6.1 Monitor movement of the flight
(a) Within
(b) Beyond
VHF range and provide all possible assistance as necessary. Inform the
Carrier of the flight progress, any irregularities and actions taken.
4.7 FLIGHT OPERATIONS – Post-Flight Activities
4.7.1 Obtain a debriefing from incoming crews, distributing reports or
completed forms to offices concerned, whether governmental or the
Carrier’s.
4.8 FLIGHT OPERATIONS – En-route Re-dispatch
4.8.1 Analyze meteorological information and the operational flight
conditions for re-dispatch, calculate and plan according to the data
provided by the aircraft en-route and inform the pilot in command
about the results.
4.9 FLIGHT OPERATIONS – Crew Administration
4.9.1 Distribute relevant crew schedule information provided by the carrier
to all parties concerned.
4.9.2 Arrange hotel accommodation for crew layover
(a) Scheduled
(b) Non Scheduled
4.9.3 (a) Provide
Or
(b) Arrange for
Crew transportation
4.9.4 Direct crews through airport facilities
47
4.9.5 Liaise with hotels on crew call and pickup timings

4.9.6 (a) Prepare crew allowance forms
(b) Prepare crew allowances
4.9.7 Inform the designated Carrier representative of any crew
indisposition or potential absence.
SECTION 5 CARGO AND MAIL SERVICES

5.1 Cargo and Mail Handling – General
5.1.1 (a) Provide
Or
(b) Arrange
Warehouse handling and storage facilities for
(1) General cargo
(2) Special shipments
(3) Specialized cargo products
(4) Mail
(a) Store cargo
(b) Take appropriate action to prevent theft of, or damage to cargo
and/or mail.
5.1.2 (a) Provide
Or
(a) Arrange for
Equipment for handling of
(1) General cargo
(3) Specialized cargo products
48
(4) Mail
5.1.3 (a) Provide
Or
(b) Arrange for
Handling services for
(1) General cargo
(2) Special shipments
(3) Specialized Cargo
(4) Mail
(5) Diplomatic Mail
(6) Diplomatic Cargo
(7) Company Mail
5.1.4 (a) Issue
(b) Obtain
Receipt upon delivery of cargo
5.1.5 Monitor cargo delivery
5.1.6 Take action to prevent theft or unauthorized use of, or damage to
Carrier’s pallets, container, nets, straps, tie-down rings and other
material in the custody of the Handling Company. Notify the Carrier
immediately of any damage to or loss of such items.
5.2 Customs Control
5.2.1 Prepare customs documentation for
(a) Inbound cargo
(b) Outbound cargo
(c) Transfer cargo
49
5.2.2 Obtain customs clearance for

(a) Inbound cargo
(b) Outbound cargo
(c) Transfer cargo
5.2.3 Place cargo under Customs clearance for
(a) Inbound cargo
(b) Outbound cargo
(c) Transfer cargo
5.2.4 Present to customs, cargo for physical examination
5.3 Irregularities Handling
5.3.1 Take immediate action in respect of irregularities, damage or
mishandling of dangerous goods and other special shipments.
5.3.2 Report to the Carrier any irregularities discovered in Cargo Handling.
5.3.3 Handle lost, found and damaged cargo
5.3.4 (a) Notify the Carrier of complaints and claims
(b) Process claims
5.3.5 Take action when consignee refuses acceptance and payment
5.4 Document Handling
5.4.1 (a) Prepare airway bill
(b) Check all documents to ensure shipment may be carried. The
check shall not include the rates charged.
(c) Obtain capacity/booking information for the Carrier’s flights.
(d) Split airway bill. Forward applicable copies of manifest and airway
bills to the Carrier.
(e) Provide load control unit with Special Load Notification.
50
(f ) When applicable return copy of airway bill to shipper, endorsed

with flight details.
5.4.2 (a) Notify consignee or agent of arrival of shipments
(b) Make available cargo documents to consignee or agent.
5.4.3 (a) Provide
Or
(b) Arrange for
(1) Collection of “Charges Collect” as shown on the airway bill.
(2) Collection of other charges and fees as shown on the airway bill
(3) Credit to consignees or agents
5.5 Physical Handling of Outbound/Inbound
5.5.1 Accept cargo, ensuring that
(a) Machine-readable cargo labels are affixed and processed
(b) Manual labels are affixed and processed
(c) Shipments are “ready for carriage”
(d) The weight and volume of the shipments are checked
(e) The regulations for carriage of special cargo, particularly the
IATA Dangerous Goods Regulations (DGR), IATA Live Animals
Regulations (LAR), and others have been complied with.
5.5.2 Tally and assemble for dispatch cargo for the Carrier’s flights.
5.5.3 Prepare
(a) Bulk cargo
(b) ULDs
For delivery onto flights
5.5.4 Establish weight of
51
(a) Bulk cargo

(b) Built-up ULDs
And provide the load control unit with dead load weights.
5.5.5 (a) Offload bulk cargo from vehicles.
(b) Check incoming cargo against airway bills and manifests.
(c) Breakdown ULDs
5.5.6 Release cargo to the consignee or agent
5.6 Transfer/Transit Cargo
5.6.1 Identify transfer/transit cargo
5.6.2 Prepare transfer manifests for cargo to be transferred to another
carrier.
5.6.3 (a) Provide
Or
(b) Arrange for
Transport to the receiving carrier’s warehouse under cover of
Transfer Manifest.
(1) on airport
(2) off airport
5.6.4 Accept/prepare
(a) Transfer cargo
(b) Transit Cargo
For onward carriage
5.7 Post Office Mail
5.7.1 Check incoming mail against Post Office Mail documents.
52
5.7.2 In case of missing documents, issue substitutes

5.7.3 Deliver inbound mail to
(a) On airport postal facility
(b) Off airport postal facility
Together with Post Office Mail documents, against receipt from postal
authorities.
5.7.4 Pick up ongoing mail from Postal Facility.
(a) On airport
(b) Off airport
5.7.5 Check outgoing mail from postal authorities against mail documents.
Give receipt of acceptance of mail to postal authorities.
5.7.6 Handle and check transfer mail against accompanying mail documents.
5.7.7 (a) Prepare
Or
(b) Arrange for
(1) Bulk Mail
(2) ULDs
For delivery onto flights.
5.7.8 Establish weight of
(a) Bulk Mail
(b) Built-up ULDs
And provide the load control units with dead load weights.
5.7.9 Distribute incoming and/or outgoing post office mail documents.
5.7.10 Handle lost, found and damaged mail and repot irregularities to the
carrier and postal authorities.
53
5.7.11 Maintain a file on mail including irregularities for a period of time to

be specified in
SECTION 6 SUPPORT SERVICES

6.1 Accommodation
6.1.1 Provide facilities to the Carrier’s representative(s).
(a) Office space
(b) Storage space
(c) Other facilities
6.2 Automation/Computer System
6.2.1 (a) Provide
Or
(b) Arrange for
And
(c) Operate
Equipment to enable access to
Carrier’s system
Handling Company’s system
Other system
6.2.2 Access the following functions in
Carrier’s system
Handling Company’s system
Other system
For
(1) Training pro grammes
54
(2) Passenger reservation and sales

(3) Passenger Services
(4) Baggage Reconciliation
(5) Baggage Tracing
(6) Operation, weight and balance and load control
(7) Cargo reservations and sales
(8) Cargo handling
(9) Maintenance
(10) Other functions
6.3 Unit load (ULD) Control
6.3.1 (a) Provide
Or
(b) Arrange for
(1) Storage space of ULDs
(2) Passenger ULDs
(3) Cargo ULDs
6.3.2 Take action to prevent damage, theft or unauthorized use of the
Carrier’s ULDs in the custody of the Handling Company. Notify the
Carrier immediately of any damage or loss.
6.3.3 (a) Take physical inventory of ULD stock and maintain records.
(b) Compile and dispatch ULD control messages.
6.3.4 Prepare ULD exchange control documentation for all transfers
of ULDs and obtain signature(s) of the transferring and receiving
Carrier’s or approved third parties and distribute copies.
6.3.5 Handle lost, found and damaged ULDs and notify the carrier of such
irregularities.
55
6.4 Fuel Farm (Depot)

6.4.1 Liaise with fuel farm suppliers.
6.4.2 (a) Inspect the carrier’s fuel farm product deliveries for
contamination, prior to storage. Notify the Carrier of results.
(b) Inspect fuel farm storage and/or appliance. Notify the Carrier of
results.
6.5 Ramp Fueling /De-fueling Operations
6.5.1 Liaise with amp fuel suppliers.
6.5.2 Inspect fuel vehicles and/or appliance for contamination.
6.5.3 Supervise fueling/de fueling operations.
6.5.4 Prepare aircraft for fueling/de-fueling.
6.5.5 Drain water from aircraft fuel tanks. Perform water detection checks.
6.5.6 (a) Provide
Or
(b) Arrange for
Approved fueling/defueling.
6.5.7 Fuel/defuel aircraft with quantities of products requested by the
Carrier’s designated representative.
6.5.8 Check and verify the delivered fuel quantity.
6.5.9 Deliver the completed fuel order to the Carrier’s designated
representative.
6.5.10 Maintain records of all fueling/defueling operations.
6.6 Replenishing of Oils and Fluids
6.6.1 Liaise with suppliers
6.6.2 (a) Perform
56
Or
(b) Supervise
Replenishing operations
6.6.3 (a) Provide
Or
(b) Arrange for
And
(c) Operate
Special replenishing equipment
6.7 Surface Transport
6.7.1 (a) Provide
Or
(b) Arrange for
The transport of
(1) Passengers
(2) Baggage
(3) Cargo and/or Mail
(4) Empty ULDs
(5) Others
Between
(a) Airport and town terminal
(b) Airport and other agreed points
(c) Separate terminals at the same airport
6.7.2 Make all necessary arrangements for special transport within the limit
of local possibilities.
57
6.8 Catering Services – Liaison and Administration

6.8.1 Liaise with the carrier’s catering supplier.
6.8.2 Handle requisitions made by the carrier’s authorized representative.
SECTION 7 SECURITY
7.1 Passenger and Baggage screening and Reconciliation
7.1.1 (a) Provide
Or
(b) Arrange for
(1) Matching of passengers against established profiles.
(2) Security questioning
7.1.2 (a) Provide
Or
(b) Arrange for
(1) Screening of checked baggage
(2) Screening of transfer baggage
(3) Screening of mishandled baggage
(4) Physical examination of checked, transfer and mishandled baggage
(5) Identification of security cleared baggage
7.1.3 (a) Provide
Or
(b) Arrange for
(1) Screening of passengers
(2) Screening of cabin/unchecked baggage
58
(3) Physical examination of passengers and cabin/unchecked baggage

7.1.4 (a) Provide
Or
(b) Arrange for
(1) Identification of passengers prior to boarding
(2) Reconciliation of boarded passengers with their baggage
(3) Positive baggage identification by passengers
(4) Offloading of baggage for passengers who fail to board the aircraft
7.2 Cargo and Post Office Mail
7.2.1 (a) Provide
Or
(b) Arrange for
(1) Control of access to cargo facilities
(2) Screening of cargo/and mail
(3) Physical examination of cargo
(4) Holding of cargo and/or mail
(5) Secure storage of cargo and/or mail
(6) Decompression/pressure chamber
7.3 Catering
7.3.1 (a) Provide
Or
(b) Arrange for
(1) Control of access to Catering Unit
(2) Security supervision during food preparation
59
(3) Security check of Catering sealing of food and/or bar trolleys/

containers
(4) Physical examination of cargo vehicles prior to loading
7.4 Aircraft
7.4.1 (a) Provide
Or
(b) Arrange for
Control access to
(1) Aircraft
(2) Designated areas
7.4.2 (a) Provide
Or
(b) Arrange for
(1) Search of aircraft
(2) Guarding of aircraft
(3) Guarding of designated areas
(4) Security of baggage in the baggage make-up areas
(5) Sealing of aircraft
7.4.3 (a) Provide
Or
(b) Arrange for
Security personnel
(1) To safeguard all loads during the transport between aircraft and
designated locations.
(2) During offloading and loading of aircraft.
60
7.5 Additional Security Services

7.5.1 (a) Provide
Or
(b) Arrange for
Additional security services
SECTION 8 AIRCRAFT MAINTENANCE

8.1 Routine Services
8.1.1 Maintain the carrier’s technical manuals, handbooks, catalogue, etc.
8.1.2 Perform line inspection
8.1.3 Enter the aircraft log and sign for the performance of line inspection.
8.1.4 Enter remarks in the aircraft log regarding defects observed during
the inspection.
8.1.5 Sign Air Worthiness Release (AWR)
8.1.6 Perform
(a) Pre- departure inspection
(b) Ice-check
Immediately before aircraft departure
8.1.7 Provide personnel to assist the flight crew or ground staff in the
performance of inspection.
8.2 Non-routine Services
8.2.1 Rectify defects entered in the aircraft log as reported by the crew
or revealed during the inspection, the extent request by the Carrier.
However, major repairs must be separately agreed upon between the
parties.
8.2.2 Enter in aircraft log and sign for the action taken.
61
8.2.3 Report technical irregularities and actions taken to the Carrier’s

maintenance base.
8.2.4 (a) Provide
Or
(b) Arrange for
Engineering facilities, tools and special equipment to the extent
available.
8.2.5 Move aircraft under its own power
8.3 Material Handling
8.3.1 (a) Obtain Customs clearance for
(b) Administer
The Carrier’s space parts, power plant and/or equipment.
8.3.2 Provide periodic inspection to the Carrier’s spare parts and/or spare
power plant.
8.3.3 Provide suitable storage space for the Carrier’s spare parts and/or
equipment.
8.3.4 Provide suitable storage space for the Carrier’s spare power plant.
8.4 Parking and Hangar Space
8.4.1 (a) Provide
Or
(b) Arrange for
(1) Parking space
(2) Hangar space
62
IATA STANDARD GROUND HANDLING AGREEMENT
SIMPLIFIED PROCEDURE
Annex B - Location(S),
Agreed Services, and
Charges
To the Standard Ground Handling Agreement (SGHA) of January 2004

Between
having its principal office at
and hereinafter referred to as “the Carrier”
and:
Hereinafter referred to as “the Handling Company”
effective from
This Annex B for the location (s):
is valid from:
and replaces:
PREAMBLE:
This Annex B is prepared in accordance with the simplified procedure whereby the
Parties agree that the terms of the Main Agreement and Annex A of the SGHA of
January 2004 as published by the International Air Transport Association shall apply
as if such terms were repeated here in full. By signing this Annex B, the Parties con-
firm that they are familiar with the aforementioned Main agreement and Annex A.
63
PARAGRAPH 1. HANDLING SERVICES AND CHARGES

1.1. For a single ground handling consisting of the arrival and the subsequent
departure at agreed timings of the same aircraft, the Handling Company shall
provide the following services of Annex A at the following rates.
1.1.1 Section(s) .…………….……………. price ……………………………….. per
(aircraft type, etc.).
1.1.2 Section(s) …………………………… price …………………………………
per
………………………….
The number of these clauses can be extended as far as necessary.
1.2 Handling in case of technical landing for other than commercial purposes
will be charged at …% of the above rates, provided that a physical change of
load is not involved.
1.3 Handling in case of return to ramp will not be charged extra, provided that a
physical change of load is not involved.
1.4 Handling in case of return to ramp involving a physical change of load will be
charged as for handling in case of technical landing in accordance with Sub-
Paragraph 1.2 of this Annex.
PARAGRAPH 2. ADDITIONAL SERVICES AND CHARGES

All services not included in Paragraph 1 of this Annex will be charged for as follows:
PARAGRAPH 3. DISBURSMENTS

3.1 Any disbursement made by the Handling Company on behalf of the Carrier
will be reimbursed by the Carrier at cost price plus an accounting surcharge
of …%.
PARAGRAPH 4. LIMIT OF LIABILITY

4.1 The limit of liability referred to in Sub-Article 8.5 of the Main Agreement
shall be as follows:
64
An n ex B - L o c a tio n (S), A g r e ed S er vices, and C harg es
Aircraft Type Limit (per incident)

………………………. ………………………………
………………………. ………………………………
………………………. ………………………………
PARAGRAPH 5. AREA OF RESPONSIBILITY

5.1 The area of responsibility as mentioned in Sub-Sections 4.3 and 4.6 of Annex
A is …………………………………….
PARAGRAPH 6. TRANSFER OF SERVICES

6.1 In accordance with Sub-Article 3.1 of the Main Agreement, the Handling
Company subcontracts the services of Annex A Section(s) ……………………
to …………………………
The number of these clauses can be extended as far as necessary.
PARAGRAPH 7. SETTLEMENT

7.1 Notwithstanding Sub-Article 7.2 of the Main Agreement, settlement of
account shall be effected ………………………….
PARAGRAPH 8. SUPERVISION AND ADMINISTRATION

8.1 The services of Annex A, Section 2 Sub-Sections 2.1, covered by Sub-Paragraph
1.1 of this Annex B, refer only to the following services of Annex A which are
performed for the Carrier by other organisation(s) under cover of separate
agreement(s):
Section (s) ………………………………………
Section (s) ………………………………………
PARAGRAPH 9. NOTIFICATION

9.1 In accordance Sub-Article 11.3 of the Main Agreement, any notice or com-
munication to be given hereunder shall be addressed to the respective parties
as follows:
65
To Carrier
Carrier :
Street :
City, Country :
Telephone :
Fax. :
E-mail :
Attn. :
To Handling Company
Carrier :
Street :
City, Country :
Telephone :
Fax :
E-mail :
Attn :
PARAGRAPH 10. GOVERNING LAW

10.1 Governing law and courts as per Article 9.1 of the Main Agreement Governing
law.
This Agreement shall be governed by and interpreted in accordance with the
laws of _______________________.
Courts for the resolution of disputes:
The Courts of ___________________.
Signed the ____________________ Signed the _____________________
at ___________________________ at ____________________________
66
for and on behalf of ____________ for and on behalf of _______________

by ___________________________ by ____________________________
NB: PREPARATION OF ANNEX B OR ANNEX B1 / B2 EXAMPLE TO BE

DISCUSSED
(discussion can be via email to assist the reader)
IATA STANDARD GROUND HANDLING AGREEMENT

SIMPLIFIED PROCEDURE
(EXAMPLE)
ANNEX B1 - LOCATION(S), AGREED SERVICES, AND

CHARGES
To the Standard Ground Handling Agreement (SGHA) of January 2004
Between
Hereinafter referred to as “the Carrier”
and:
Hereinafter referred to as “the Handling Company”
effective from
This Annex B1 for the location (s):
is valid from:
and replaces:
67
PREAMBLE:
This Annex B1 is prepared in accordance with the simplified procedure whereby
the Carrier and the Handling Company agree that the terms of the Main Agreement
and Annex A of the SGHA of 01 January 2004 as published by the International
Air Transport Association shall apply as if such terms were repeated here in full. By
signing this Annex B1, the parties confirm that they are familiar with the aforemen-
tioned Main Agreement and Annex A.
PARAGRAPH 1. HANDLING SERVICES AND CHARGES

1.1. For a single ground handling consisting of the arrival and subsequent depar-
ture at agreed timings of the same aircraft, the Handling Company shall pro-
vide the following services of Annex A.
Section 1. Representation Administration and Supervision

1.1.2, 1.1.3, 1.1.4 (inter-departments), 1.2.1, 1.2.4(manuals and hardcopy updates to
be provided by the carrier), 1.2.5 (handling charge notes), 1.2.6 (limited to interim
allowances for mishandled baggage), 1.3.3, 1.3.5, 1.3.7, 1.3.8.
Section 2. Passenger Services

2.1.2 (process transfer passengers and their baggage), *2.1.3 (*a) (1,2,6, ambulift) (b)
(3), 2.1.4, 2.1.6 (a), 2.1.7 (a)(b)(c, five days) (d) (e, for airlines with delivery agents),
(f) 2.1.8, 2.1.9 (b) (*1, subject to availability as specified in adhoc schedule of charges,
2.2.1, *2.2.2 (1) (2), 2.2.3 (a), 2.2.4 (a, limited to passengers originating their journey
ex MCT), 2.2.5 (a, weigh) (b) (1) (2), 2.2.6 (a, b, *c, d), 2.2.7*(Baggage Tag), 2.2.8,
2.2.9, 2.2.10 (airport tax without liability), 2.2.11*(Boarding Cards), 2.2.13, 2.2.14
(*c, *f, g, h), 2.3.2, 2.3.3 (b) (1).
Section 3. Ramp Services

3.1.1, 3.1.2, 3.1.3 (as per in-house procedures), 3.1.4, 3.1.5, 3.1.6, 3.1.7 (a) (1, 3), 3.1.8
(similar to passenger baggage), 3.6.1 (a) (1), *3.6.2 (a, b) (1, 2), 3.6.3 (a), 3.6.4 (a),
3.6.5(a), 3.6.6, 3.6.7, 3.6.8.
Section 4. Load Control, Communication and Flight Operations.
68
4.1.1, 4.1.2 (1, 2 and 3 distribute and file only), 4.2.1 (a, b) (operational messages as
established), 4.2.2, 4.2.3 (limited to VHF only), *4.4.1 (b), 4.4.2, *4.4.3 (b, d when
received from carriers base station or operation control), *4.4.4 (b) (c) (d) (1) (when
received from base station, operation control or crew), 4.6.1 (a), *4.9.3 (b), 4.9.5,
4.9.7.
Section 5. Cargo and Mail Services

5.1.1. (b) (specified period limited facilities), 5.1.2 (a) (b) 1,2,3,4, 5.1.3, 5.1.4, 5.1.5,
5.1.6, 5.2.1, 5.2.3, 5.2.4, 5.3.1, 5.3.2, 5.3.3., 5.3.4, 5.3.5, 5.4.1, 5.4.2, 5.4.3 (a) 1, 5.5.1,
5.5.2, 5.5.3, 5.5.4, 5.5.5, 5.5.6, 5.6.1, *5.6.4 (breakdown or rebuilt transfer cargo ULD’s
chargeable), 5.7.1, 5.7.2, 5.7.3 (a), 5.7.4 (a), 5.7.5, 5.7.6, 5.7.7, 5.7.8, 5.7.9, 5.7.10, 5.7.11.
Section 6. Support Services

*6.2.1(b)(c)(1)(2),*6.2.2(a)(b)(1)(3)(4)(5)(6) (limited to standard programs)(c)(8),
*6.3.1 (1) (2), 6.3.2, 6.3.3, 6.3.4, 6.3.5.
Departure Control System usage mandatory additional charges including BRS/
CUTE will be specified in Adhoc charges list.
Section 7. Security
7.1.1. (a) (2),7.1.2 (b) 3, 7.1.4 (a)1(reconciliation of name of passenger in the board-
ing card against passport) (a), (*2) (*3)(*4).
1.2. For the performance of the services listed in sub-paragraph 1.1.1 indicated
without an *, the Handling Company shall charge the Carrier as per the Basic
Traffic Charge Appendix 1(Schedule 1C) Effective 01 June 2010. (Schedule
D effective 01 June 2010 indicates chargeable extra services, equipment or
stationary both mandatory and request).
1.3 Handling in case of Technical Landing for other than commercial purposes
the Handling Company shall charge the Carrier as per Technical Stop Charges
Appendix 1 Schedule 1C effective 1.6.2010 provided that a physical change of
load is not involved.
1.4. In the event of a flight cancellation or over flight advised later than four (4)
hours before STD resulting in handling of Passengers and Cargo the Handling
Company shall charge the Carrier 50% of the Basic Traffic Charges Appendix
1 Schedule 1C effective 1.6.2010 for the type of the aircraft planned.
69
1.5. Handling in case of aircraft returning to ramp the Handling Company shall
charge the Carrier as per the Technical Stop Charges Appendix 1 Schedule 1C
effective 1.6.2010 to the following conditions:
a. No load change
b. Off loading passengers to transit lounge and re boarding
c. Off loading of spares for technical purposes
Any services other than above shall be charged as per the Basic Traffic
Charges Appendix 1 Schedule 1C effective 1.6.2010.
PARAGRAPH 2. ADDITIONAL CHARGES

2.1. All services not included/and items with * in sub-paragraph 1.1.1 shall be
charged as per Additional Charge Appendix 1 Schedule D effective 1.6.2010
or at the current local rates.
2.2. Cargo warehouse handling charges are excluded in Section 5.
PARAGRAPH 3. DISBURSEMENTS

3.1 Any disbursements made by the handling Company on behalf of the Carrier
will be reimbursed by the Carrier at cost price plus an accounting surcharge
of 10%.
PARAGRAPH 4. LIMIT OF LIABILITY

The limit of liability referred to in Sub –Article 8.5 of the Main Agreement shall be
as follows:
Aircraft Type Limit (per incident)
Narrow Body USD 750,000(seven hundred and fifty thousand)
Wide Body USD 1,000.000 (one million)
PARAGRAPH 5. AREA OF RESPONSIBILITY

5.1 The area of responsibility as mentioned in sub-section 4.3 and 4.6 of Annex
A is within the F.I.R. limited to VHF range 131.9.
70
5.2 The handling company shall be entitled to use the originator code of the car-
rier in all messages dispatched on behalf of the carrier.
PARAGRAPH 6. SUB CONTRACTING OF SERVICES

6.1 In accordance with sub-article 3 of the main agreements, the Handling
Company may sub-contracts the services of Annex A, Section 3.6.2, 4.9.3
when required.
Transport services will be contracted to NTC (National Transport Company)
as and when required, and any changes will be intimated to the carrier.
PARAGRAPH 7. TRAINING

7.1 The carrier is responsible for initial and continued training of load control
and other specialized functions for staff to perform their duties safely and
efficiently as required by the carrier and agreed by the handling agent.
PARAGRAPH 8. SETTLEMENT

8.1.1 Notwithstanding sub-article 7.2 of the Main Agreement, the handling com-
pany shall bill the carrier for the services performed hereunder for settlement
through IATA clearing house. The frequency of billing would be as per the
current billing cycle announced by ICH.
PARAGRAPH 9. GOVERNING LAW

9.1 Notwithstanding Article 9 of the Main Agreement the arbitration in respect
of interpretation and condition of the Standard Ground Handling Agreement
and/or its Annex (es) and any Appendices shall be governed by the laws of the
state and the courts of the state shall have exclusive jurisdiction.
PARAGRAPH 10. NOTIFICATION

10.1 Notwithstanding Article 11.3 of the Main Agreement, any notice or commu-
nication to be given hereunder shall be addresses to the respective parties as
follows:
To Carrier
71
Carrier :
Address :
City, Country :
Telephone :
Fax. :
E-mail :
Attn . :
To Handling Company
Carrier :
Address :
City, Country :
Telephone :
Fax :
E-mail :
Attn :
Name: _______________________ Name: _______________________
_____________________________ ____________________________
Signature and Stamp Signature & Stamp
For and on behalf of for and on behalf of
Date: _______________________ Date: _______________________
NB: It’s Recommended to include chargers applicable to the basic package of the
charge of the schedule and all extra chargers with additional prices to be shown in
the schedule of chargers.
72
The Service Level
Agreement
Service Level Agreements are fundamental to both providers and recipients of

services. They define the terms of engagement – the rules that will govern the
relationship.
For important services, therefore, it is essential that the service level agreement is
appropriate, and need to be designed by a team of operationally experienced staff.
And be simple, measurable, adoptable and meaningful to become an operational
reality.
SERVICE LEVEL AGREEMENT

Guidance for the use of the Service Level Agreement (Example)
1. INTRODUCTION
AHM 803 provides an outline list of service delivery standards which can be
used as a structure for measuring the performance of ground handling ser-
vice providers as described in Sub-article 5.8 and with due regards to safety
as described in Sub-article 5.12 of the Main Agreement of the IATA Standard
Ground Handling Agreement (AHM 810). The standards listed relate to item
in the SGHA which can be measured.
2. PERFORMANCE MEASUREMENT
The measurement of service delivery standards may be provided by a number
of entities including the Carrier and the Ground Handling service provider.
There are three main methods of data gathering which can be used to divide
the standards into reporting categories:
73
■■ Specific Measurements;
■■ Carrier Feedback;
■■ Random Sampling
3. SPECIFIC MEASUREMENTS
This method provides quantitative data which can be used to report on the
performance of the Ground Handling service provider. Information can be
obtained from a number of sources including daily flight statistics, flight
reports, measuring and monitoring systems, etc. Specific measurements can
include continuous monitoring and/or regular sampling of an agreed per-
centage of handled flights selected at random.
The Carrier should provide regular and representative feedback to the service
provided on results of passenger surveys, comments, complaints and compli-
ments relevant to the services provided.
4. CARRIER FEEDBACK
The Carrier should provide regular and representative feedback to the service
provided on results of passenger surveys, comments, complaints and compli-
ments relevant to the services provided.
5. RANDOM SAMPLING
Performance indicators which cannot be obtained by the methods can be
obtained from random audits or inspections.
SERVICE LEVEL AGREEMENT (SLA)

This SLA is made between the representatives of ……………………..(the Carrier) and
……………………… (the Service Provider) at the location ………………………..
concerning Service Delivery Standards for the ground handling services contracted
between the two parties. The Service Delivery Standards outlined below are subject
to the Carrier operating on schedule (+/- ………….. minutes) and the factors being
within the control of the service provider. Reasonableness will be applied in the
application of the standards.
At all times the delivery of Service Delivery Standards shall not compromise safety
procedures.
74
T h e Se r v ic e L ev el A gr eem ent
FOR TRAINING PURPOSES ONLY
XXX INTERNATIONAL AIRPORT

(Attachment to Annex B)
Between
XYZ Airlines
&
ABC Airways
75
1. Purpose
The purpose of this Service Level Agreement is to ensure
- High standards of performance is maintained by The Airline Ground Handling.
- High level of service towards carrier and customers.
2. Applicability
The Handling is to be performed in line with the Standards Ground Handling Agreement
(SGHA). The quality standards mentioned in this SLA are an integrated part of SGHA
established between The Carrier and The Handling Company.
3. Responsibility
3.1 The ground handling company is responsible that standards mentioned in
this SLA are met.
3.2 The Ground Handling Company has to ensure that all employees are informed
about the service levels mentioned hereafter.
3.3 The standards in this SLA are predicated on on-time running as per the
Carriers published schedule.
4. Performance of the Station

4.1 The carrier should provide feedback to GHA on results of passenger surveys,
comments, complaints and compliments relevant to the service provided as
agreed.
4.2 Schedule meeting to take place between the carrier and GHA to discuss
quality of service provided to evaluate and agree on improvements to raise
standard if required.
5. Passenger Service-ARRIVAL
5.1 Arrival Service
5.1.1 GHA will provide necessary staff to take care of passengers requiring
Meet & Assist Services (when requested by the Airline.)
76
5.1.2 One staff to be available in the visa deposit office to distribute depos-
ited Visa’s to passenger on arrival of a flight
5.2 Lost & Found
5.2.1 Lost & Found services are to be provided with a maximum of 5days trac-
ing and in accordance with the IATA Passenger Handling Conference
Resolutions.
5.2.2 Ensure arrival baggage belt displays correct flight numbers for easy
identification of passengers to collect their bags.
5.2.3 Communicate with ramp staff as applicable to confirm offloading of all
bags to ensure no over carriage takes place.
5.2.4 Provide adequate staff during the operation and office hours to
a. Assist passengers with baggage inquiry.
b. Raise Property Irregularity Reports (PIR)
5.2.5 Inform passengers of the arrival details of mishandled baggage.
5.2.6 Create On Hand Baggage (OHD) reports and arrange for the same to
be forwarded for LZ action in the events of no claim for 5days.
5.2.7 Provide monthly station log report to the airline.
6. Transfer Services
6.1 Ensure checking counters are manned to facilitate transfer passengers during
flight arrivals with transfer connections.
6.2 Process Transfer passengers and communicate with ramp as required to for-
ward transfer bags.
6.3 Communicate with Airline staff as required according to local procedures.
6.4 Direct Passengers to Departure Gates.
77
7. Passenger Service-Departure
7.1 Flight Editing
7.1.1 Flight editor who controls the flight shall perform editing for the flight
prior to the opening of flight for check-in, arrange special seat requests,
group seating, edit comments and also communicate with the down
line station regarding seat protection etc. (adequate staff to be trained
by airline for agreed specific requirements).
7.2 Check in
7.2.1 Allocated staff to be briefed/provide briefing sheet on specific handling
requirements by airline staff as agreed prior opening of check-in.
7.2.2 Ensure proper sign age’s are displayed at the allocated check-in counters
7.2.3 Check-in facilities to be provided (as per ad hoc list of charges clause
governing counter provision and opening times).
7.2.4 Ensure that allocated counters are for the exclusive use for the desig-
nated carrier except common First and Business class counters
7.2.5 Monitor queue limits and provide additional counters as per estab-
lished local procedure.
7.2.6 Check-in Procedures
i. Greet the passengers and maintain eye contact.
ii. Tally the name of the passengers in the ticket against the name on
the Passport.
iii. Check and confirm the final destination and through check as
applicable.
iv. Check condition of checked baggage and use limited release tags
when necessary.
v. Check the weight limits of both checked and unchecked bags(ad-
here to both carrier and state procedures)
vi. Pooling of baggage to be carried out according to carrier procedures.
78
vii. Check validity of travel documents APIS data is completed by GSA

staff without liability.
viii. Ensure passengers are questioned to ascertain that dangerous
goods are not carried in checked/unchecked baggage.
7.2.7 Excess Baggage
a. Excess baggage collection will be carried out by GHA.
b. Void EBT’s to be counter signed by both GHA/Airline representative
c. EBT sale reports/records to be maintained by GHA.
7.3 Departure Gate
a. One staff to be available 0010 minutes prior to commencing of boarding.
b. Allocated gate to show flight display
c. Buses to be available (if applicable) in readiness to board passengers on
time when clearance is given,
d. Match name of passport and boarding card of the passenger.
e. Retrieve excessive hand bags when applicable
f. Arrange special transportation and boarding of physically challenged
passengers.
g. Monitor passengers flow and initiate announcements with OAMC.
h. Initiate passing missing passengers details to ramp to offload bags as appli-
cable and inform Airline staff for required further action such as informing
authorities and filling up missing passenger form.
i. Confirm final counts of boarded passengers to ramp, pass the system
boarding confirmations print out as applicable.
8. Flight Operation and Crew Administration
8.1 Communicate with the cockpit crew via VHF (within VHF range).
8.2 Monitor flight movement and update representative for any irregular-
ity as soon as possible.
79
8.3 Monitor transport arrangements for crew from/to hotel/airport when

applicable.
8.3 Provide separate coach for the transportation of crew on both arrival
&departure between ramp/terminal when change of crew are involved
(one bus and one trip will cost extra charges).
9. Ramp Service
9.1 Ramp Co-ordination
9.1.1 Ensure ramp equipment and manpower are available for flight han-
dling as soon as flight is on chocks at the stand.
9.1.2 On arrival of aircraft meet crew to co-ordinate to facilitate operation.
9.1.3 Monitor disembarking of passengers from the steps to buses and
embarking of passengers from buses to the aircraft (as applicable)
9.1.4 Monitor ramp activities to finalize on time departure.
9.1.5 Liaise with crew/or as applicable to obtain boarding clearance and
inform departure gate.
9.1.6 Ensure company laid down procedures are observed while positioning
and removing equipment from/to aircraft.
9.1.7 Ensure specific handling procedures for special loads, priority bags are
strictly followed.
9.2 Load Control
9.2.1 Staff preparing load sheet should be properly trained and licensed (air-
line responsibility for initial and re-current training).
9.2.2 Movement messages both arrival/departure to be dispatch within 5 min
utes of Chock on and 5 minutes after airborne. Post flight messages
ATD +10 only IATA Standard Messages (MVT/LDM/SOM/CPM/
UCM/PTM/PSM) which are system programmed will be dispatch.
9.2.3 Load sheet to be presented to the captain with NOTOC not later than
STD-10.
80
9.2.4 Special load notification to the captain should be presented together

with the load sheet.
9.2.5 The load sheet presented to the captain should include all last minute
changes.
9.2.6 Maintain a service file for 90 days to contain the following:
Loadsheet/ Loading Instruction
NOTOC/FUEL DOCKET
GD/Passenger Manifest/Flight Handling Messages
(MVT/ LDM/ SOM/ CPM/ UCM/PTM)
9.3 Loading
9.3.1 to be carried out according to the load plan and any deviation should
be communicated and agreed by the load controller.
9.3.2 All LMC’S to be communicated to the load control prior to presenting
load sheet to the captain.
9.3.3 Loading of special category loads should be in compliance with carri-
er’s instructions.
9.3.4 Observe IATA Dangerous Goods Regulations.
9.3.5 Ensure hold doors are closed and properly secured after completion of
loading activities.
10. Cargo
10.1 Import
10.1.1 Collection of documents from Aircraft ATA +0010 minutes.
10.1.2 Delivery of cargo from ramp to warehouse not later than ATA +0025
minutes.
10.1.3 Registration of documentation with customs ATA+0020/0025 minutes.
81
10.1.4 Prioritize document clearance with customs for AVI/HUM/PER/

DIPMAIL delivery within 15 to 30mins after completion of customs
clearance.
10.1.5 Tracer action for mishandled cargo (AVI/HUM/PER/DIPMAIL) 0030
minutes from ATA and general cargo 2hrs from ATA.
10.1.6 Start cargo check-in ATA +1 hour for general cargo
10.1.7 Complete data entry into the system after completion of cargo check-in
within 1hour.
10.2 Export
10.2.1 Carryout applicable checks while accepting (ensure conformity with
IATA rules and regulation).
10.2.2 Complete manifestation and keep outbound cargo loaded as appropri-
ate for dispatch to ramp (2 hrs prior to STA).
10.2.3 Dispatch pre - alert messages AVI/HUM/VAL/DIP (in accordance to
carrier’s requirement) ATD +0015 minutes.
10.2.4 Pass estimate of outbound cargo figures to load control STD–6 hours
for general cargo and STD-3 hours for perishable cargo.
10.2.5 Deliver outbound cargo/mail documents to load control STD – 2hrs to
load control or to aircraft ATA +0015 as applicable.
10.2.6 Dispatch FSU/FFM message within 0030 minutes of ATD
10.3 General & Transit
10.3.1 Tracer queries for priority cargo reply within 0030 minutes of receipt of
mes sages general queries within 6hrs receipt of messages.
10.3.2 Connect transit cargo as follows
Ramp transfer with pre- alert (thru manifest) within 2 hours
ULD or bulk with break down and rebuilding within 12 hours.
82
GENERAL
11. Security
11.1 Carry out security questioner at check-in.
11.2 Offload bags of passengers when offloaded from the flight.
11.3 Transfers bags are to be reconciled prior to loading.
11.4 X-ray mishandled bags prior to loading should be with the consent of the
airline.
12. Safety
12.1 Carry out FOD Inspection.
12.2 Ensure chocks are properly installed.
12.3 All operators in ramp area should posses ramp driving license and observe
ramp speed limits.
12.4 Maintain records of accidents/Incidents with recommended preventive
measures.
12.5 All equipments properly maintained and records made available for checks.
12.6 Any accident/Incident related reports concerning a particular carrier will be
made available for the carrier’s review.
13. Training
13.1 All trainees should have undergone systematic training including DGR be
fore they are deployed on flights (as per company policy).
13.2 Specific training pertaining to airline to be carried by the concerned airline.
13.3 GHA will monitor and arrange mandatory training (IATA) when required to
ensure validity.
13.4 Training records will be made available pertaining to the airline during audit
checks.
83
13.5 Initial and re-current training for load control will be the responsibility of the
carrier.
14. Quality Service Audits

14.1 Yearly audit will be conducted by the airline by intimation and mutual agree-
ment with GHA.
14.2 Observations/findings by the airline to be discussed with GHA for corrective
measures.
14.2 Records of audits and agreed corrective action and implementation to be
maintained by GHA until the next audit review
15. Quality Targets
SR. SUBJECT TARGET

1 Transaction time per passenger business class 3 minutes
2 Transaction time per passenger economy class 5 minutes
3 Compliance with boarding procedure 100%
Delivery of priority baggage first bag on baggage belt ATA
4 90%
0016min
5 Baggage irregularities 3 per 1,000
Presentation of load sheet & NOTOC to captain (STD –
6 90%
0010min)
7 Compliance with loading of special category load 100%
Dangerous goods check carried out prior to acceptance for
8 100%^
carriage
Agency shipment presented for acceptance and checks
9 carried out for both cargo and documentation prior to 100%
acceptance
10 Compliance with Safety 100%
11 Compliance with Security 100%
12 Punctuality 90%
84
The Service Level Agreement between XYZ Airlines, the Carrier

And
ABC Airways, the Handling Company
For the location at XXX International Airport
Effective ______________
Signed on behalf of XYZ Airline Signed on behalf of ABC Airways
Name : Name :
Title : Title :
Date : Date :
Signature: Signature:
85
Benchmarking
Benchmark is a point of reference by which something can be meshed. This can be

used as a standard to evaluate performance and quality levels of the industry.
■■ Identify what needs benchmarking.
■■ Establish whether a performance gap easts.
■■ Establish targets and action plan.
■■ Select the benchmarking team.
■■ Tabulate and analyze results.
■■ Communicate benchmarking findings.
■■ Identify weak areas and indicate what needs to be done and create sense of
urgency for improvement.
■■ Re-calculate benchmarks.
■■ Should be a continuous process.
86
B e n ch mar king
BENCHMARKING SAMPLE
Name of Air Line

QUALITY SERVICE DELIVERY
STANDARDS
LOAD CONTROL
FLIGHT NO DATE SECTOR Remarks.

( provide details if marked No
Ref Achieved
No Quality Service Delivered Standard
Yes No
Assign Flight to System. 4 Hours prior to STD ( If applicable ).

R11
Check version / Reg / Basic weight. 4 Hours prior to STD ( If applicable ).
R12 Calculate EZFW. 4 Hours prior to STD. ( If applicable )
Execute Load plan & issue LIRF for 1. 3 Hours prior to STD,
R13 1. On Ground Departure, 2. 90 Minutes prior to STA (Flights from GCC 30
2. Transit or Turn-around, Minutes prior STA).
R14 Preparation of NOTOC. Whenever applicable.
R15 Presentation of Load Sheet onboard. 15 Minutes prior to STD.
R16 Release control to Next Station.
R17 Flight files complied as per
Always.
Company standards.
Audit check done by :-
Name Designation Staff Number Signature
Comments of the airline :-
…………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
…………………………………………………………………………………………………………………………
………………………………………………………
(Name & Signature of the Airline Representative)
87
OMAN AIRLINE
XXX AIR (S.A.O.C)
QUALITY SERVICE DELIVERY STANDARDS
TRANSFER UNIT CHECKLIST
Period Pls. specify period Audit Check is done
1 2 3 4 5 6 7 8 9 10 11 12
13 14 15 16 17 18 19 20 21 22 23 24
Achieved
Ref. No Quality Service Delivered Standard Remarks
P 17 PTM Received and Actioned Always
P 18 Number of Counters Opened As Appropriate
88
P 19 Transaction Time (PTM) 1 1/2 Minutes - All Classes
Transfer Passengers Directed to

P 20 Always
Respected Points
P 21 Special Care Pax Handled Correctly
P 22 Supervisor in Position Always

Audit Check Done By:
Name :
Signature :
Staff No :
Airline Representative Name & Signature
Agree/Disagree and Reasons:
mel4759
OMAN AIR (SAOC)
QUALITY SERVICE DELEVERY

STANDARDS
LOAD CONTROL
FLIGHT NO DATE SECTOR
Ref Achieved Remarks.

Quality Service Delivered Standard
No (Provide details if marked No)
Yes No
Assign Flight to System. 4 Hours prior to STD ( If applicable)
R11
Check version/ Reg / Basic weight. 4 Hours prior to STD ( If applicable)
R12 Calculate EZFW. 4 Hours prior to STD ( If applicable)
Execute Loard Plan & issue LIRF for 1. 3Hours Prior to STD,
R13 1. On Ground Departure, 2. 90 Minutes prior to STA (Flights from GCC 30
2. Transit or Turn - around, Minutes prior STA)
R14 4 Whenever applicable.
R15 15 Minutes prior to STD.
89
R16
R17 Flight files complied as per Company Always.

standards.
B e n ch mar king
Audit check done by p :-

Name Designation Staff Number Signature
..............................................................................................................................................................................................................................................................
..............................................................................................................................................................................................................................................................
..............................................................................................................................................................................................................................................................
........................................................................................
( Name & Signature of the Airline Representive )
Ground Operation
INTRODUCTION
Ground Handling
In aviation ground handling defines the servicing of an aircraft while it is on ground.
Ground handling needs to take into consideration many service requirements

between the time of arrival to the next departure.
Obviously, ground handling management has to deal with very diverse tasks. These
operations are performed simultaneously to decrease ground time and thus increase
aircraft productivity. Airlines pay at the most part for the delays that their aircraft
experience. Time efficiency of ground operation activities are required to avoid
undue delays.
Well planned coordination, speed, efficiency and accuracy are important to mini-
mize turnaround time.
Training of staff, setting up procedures for conformity with safety, security and
authority regulations form part of an efficient coordination plan together with well
maintained fleet of equipment.
Most of the passengers who travel are aware of quality services and their expec-
tations are high. In order to cater to their demands, systems and facilities need
updating all the time. However, the ultimate satisfaction is provided by the handling
agent. Strength of any organization is their staff, and as much as you look after them,
ensure to educate them to deliver quality service for utmost satisfaction of travelers.
Professional ground handling is not a matter of chance.

90
Gro u n d Oper ation
GROUND OPERATION
MANAGEMENT
■■ Revenue Protection and handling charges

■■ Emergency codes and preparation
■■ VHF Communication, Basic on Meteorology & Flight Plan
■■ Ramp Operation
■■ Passenger Terminal
91
REVENUE PROTECTION AND CHARGING
In order to protect revenue complete understanding of charges are essential.

- Establishing charges
- Established extra services and arrangements for handling and charges
- Services included in Annex B or Multiples eg: B1 / B2
Operators
- Schedule operator
- Adhoc operator
- Credit facility (payment method)
- Pre - payment for handling
- Cash party
Handling Charge Note (HCN) (Example at A Specific Airport)
- Handling charge note is an invoice issued (system generated) as documentary
evidence for services rendered for a flight.
- Choose the correct party.
- Choose the correct aircraft type.
- Select the weight band category when aircraft are not classified under pub-
lished schedule.
- Tick the appropriate columns of the HCN according to services provided and
include charges (for cash parties)
- Communicate with other departments to obtain their services and charges to
include in the HCN.
- Include the applicable percentages for landing charges paid through Ground
Handler and credit card payment.
Exercises to calculate charges for
- Passenger flight tech stop
- Passenger flight load change
- Cargo flight tech stop
- Cargo flights load change
Refers to a particular Station :
Charging Methodology
Changes from station to station According to policies & Procedures.
92
Gro u n d Oper ation
ESTABLISHING CHARGES
■■ CARGO AIRCRAFT OR PASSENGER AIRCRAFT (eg: Specific Station)
■■ TECHNICAL STOP OR STOP OVER WITH LOAD CHANGE
■■ TYPE OF AIRCRAFT - AVAILABLE IN SCHEDULE 1A or IB IF NOT
REFER TO
WEIGHT TABLE TO SLOT INTO THE CORRECT CATEGORY IN TABLE 1A
OR1B
THIS SECTION REFERS TO A PARTICULAR STATION. CHARGING SYSTEM
VARIES FROM STATION TO STATION.
MANDATORY CHARGES
■■ BASIC TRAFFIC (common to both passenger/cargo)
■■ BASIC ENGINEERING (common to both passenger/cargo)
■■ MARSHALING (common to both passenger/cargo)
■■ RAMP TRANSPORT (common to both passenger/cargo)
■■ JCPL CHARGE (REFER CATEGORY IN TABLE) (common to both
passenger/cargo)
■■ CARGO OFF /ON CHARGE -ULD/PALLET/LOOSE BULK OR MAIN
(applicable for cargo flights)
■■ BRS/CUTE (applicable for passenger flights)
■■ SYSTEM CHARGE -ACSI OR OWN SYSTEM (applicable for passenger flights)
■■ BOARDING CARD/BAGGAGE TAGS (applicable for passenger flights)
■■ PASSENGER SERVICE (applicable for passenger flights)
REQUEST CHARGES
■■ MET
■■ ATC FLIGHT PLAN
■■ MDL
■■ UM / WCH R / GPU / AC / ______________
NOTES - ADDITIONAL REQUEST SERVICE
MODE OF PAYMENT :
93
Emergency
EMERGENCY CODES AND PREPARATION
Brief explanation of codes and responsibilities will be discussed with an exercise to

fill out forms of a code. Further reading to be carried out as follows:
EXAMPLE AT A SPECIFIC AIRPORT APPLICABLE TO THIS SECTION
■■ Ground Operation Emergency Response Quick Reference folder.
■■ ERP section issue of Emergency Response Manual.
■■ Airport Authority Emergency Response Manual.
94
Em e rg ency
EMERGENCY RESPONSE
GROUND OPERATION
EMERGENCY COMMUNICATIONS
Initial Receipt of Emergency Information

Air Traffic Services (ATS) is the focal point for receiving of information regard-
ing emergency situation involving an aircraft or for emergencies at the airport. The
source of information usually originates.
■■ Directly from an aircraft in distress
■■ from an adjacent air traffic services unit
■■ From the Control Tower
■■ From the Airport Fire / Rescue Section (i.e. local alarms)
■■ From other agencies for security matters
■■ External sources
Form of Emergency Notification

Emergency notification shall include the following information in this general form. (Each
situation will necessitate some variation):
■■ Code number and type of Emergency (i.e. this is a code 1- Aircraft Accideri,
■■ Aircraft type, flight no and operator
■■ Number of persons on board
■■ Nature of the problem
■■ Location of accident site (use grid map)
■■ Estimated time, of arrival (if airborne)
■■ Runway in use
■■ Fuel remaining (if still airborne)
■■ Any additional information (i.e. dangerous cargo)
95
Note : Full primary notification shall be made again for any major change in the
emergency condition. e.g. A CODE 3 - Full emergency becomes a code 1 - aircraft
accident - on airport.
Emergency Control Centre (ECC)

The emergency control centre located within the airport division complex south of the
interchange will be activated for code 1 to code 4 emergency situations and for other emer-
gency situation as may be required by airport authorities.
Forward Command Post (FCP)

The function of the FCP is to provide a central point from which command and control
decisions can be made in terms of fire suppression, rescue, transportation, hospitalization
and other operational decisions at the scene of the accident/incident. All essential commu-
nications to manage the incident are located in the FCP and FCP shall relay details of the
emergency situations and requests for additional support to the airport fire station and or
ECC as required.
Locating of the FCP

The site of the FCP will be determined by the Fire Officer or his authorized representative
at the scene of an accident. This decision may be made in consultation with the Airport
Duty Manager and Security Officers initially responding to the scene.
Staging Area
Locate the Staging Area/ Rendezvous points(RVP) and Emergency response route.
96
Em e rg ency
EMERGENCY RESPONSE
GROUND OPERATION
CLASSIFICATION OF EMERGENCIES
“CODE 1” — Aircraft Accident (on airport)

When an aircraft accident has occurred inside the airport perimeter fence.
“CODE 2” — Aircraft Accident (off airport)

When an aircraft accident has occurred outside the airport perimeter fence.
“CODE 3” — Full Emergency (Airborne aircraft)

When an aircraft approaching the airport has declared an emergency or is known to have a
problem or defect which will cause or is likely to cause an aircraft accident.
“CODE 4” — Unlawful Interference

Is when acts or attempted acts can have the capacity to jeopardize the safety of aircraft and
occupants in flight or on the ground and airport buildings.
“CODE 5” — Bomb Threat to Aircraft

A verbal or written threat to detonate an explosive device to cause damage or injury on
aircraft whether or not such device actually exists.
“CODE 6” — Bomb Threat to Building

A verbal or written threat to detonate an explosive device to cause damage or injury whether
or not such device actually exists
“CODE 7” — Ground Incident

When an incident occurs involving an aircraft on the ground which will affect the safety of
that aircraft.
97
EMERGENCY RESPONSE
GROUND OPERATION
“CODE 8” — Structural Fire

When a fire or other incident such as oil spillage occurs on the airport in buildings, facili-
ties, equipment or vehicles and which does not directly involve an aircraft/
“CODE 9” — Local Standby

When an aircraft approaching the airport has developed or is suspected to have delve oped
some defect but this defect should not create serious difficulty in effecting a safe landing...
“CODE 10” — Weather Standby

The occurrence of severe storms or weather conditions that can affect the safety of aircraft
or adversely affect the safety of persons, buildings, facilities, or equipment at the airport.
“CODE 11” —
Illness or mass casualties on board.
“CODE 12” —
Other incidents not specified.
Preparation
According to the applicable Airport procedures.
98
Em e rg ency
INTRODUCTION
FLIGHT PLANS AND METEOROLOGY
Flying is considered to be softest way to travel 25 times safer than traveling by road.
Nevertheless, some situations or conditions are dangerous and others make it dif-
ficult if not impossible to reach the right place at right time. Our study is how to
overcome such situations. And to do so we need to know about characteristics of the
atmosphere in which air travel takes place. That involves meteorology which is branch of
science concerned with weather study. Nearly all activities of life which are of interest to
us take place at or near the surface of earth. So it is important to us to know the shape and
the way it is represented. This involves form of the earth. The airspace above our heads is
teeming with aircraft all flying off to different destinations at different altitudes. Regardless
of where they are heading they must all reply on the ground to guide them at least in the
initial part of their flight. However, sophisticated the equipment on the flight deck, nearly
all will require some signal from the ground from which to take bearing. This is the study
of AIDS TO NAVIGATION An airport is not merely a terminal for travelers it is a show of
national prestige. There is a minimum 4 standard set by ICAO below which airport cannot
offer license to operate. Like all other travel there is a set of rules to obey when flying. This
involves the study of AERODROME TERMS AND FLIGHTS RULES. Finally we come
to flight planning which is a process by which we obey all said regulations and dispatch a
flight from point A to B in the shortest and the safest way. Keeping in mind the shortest way
may not be the safest way. We have not only to think of safety but also of economy. Finally a
few points for the students to note:
Reliability : The whole of the operations office stands or falls on the reliabil-
ity of elementary arithmetical process.
Considerations : Consider the work you are doing and the people for whom it is being
performed.
Tidiness : Present in a way, so that not only you but others could read it.
Accuracy : No mistakes can be made in this field so practice until you are perfect.
“BASIC OPS HAND-OUT 1 FOR TRAINING PURPOSES ONLY”
99
PHONETIC ALPHABET
A ALFA
B BRAVO
C CHARLIE
D DELTA
E ECHO
F FOXTROT
G GOLF
H HOTEL
I INDIA
J JULIETT
K KILO
L LIMA
M MIKE
N NOVEMBER
O OSCAR
P PAPA
Q QUEBEC
R ROMEO
S SIERRA
T TANGO
U UNIFORM
V VICTOR
W WHISKEY
X X-RAY
Y YANKEE
Z ZULU
100
Flight Plan
Flight plans are documents filed by pilots or a Flight Dispatcher with the local Civil
Aviation Authority (e.g. FAA in the USA) prior to departure. They generally include
basic information such as departure and arrival points, estimated time en route,
alternate airports in case of bad weather, type of flight (whether instrument flight
rules or visual flight rules), pilot’s name and the number of people on board. In
most countries, flight plans are required for flights under IFR. Under VFR, they are
optional unless crossing national boarders, however they are highly recommended,
especially when flying over inhospitable areas, such as water, as they provide a way
of alerting rescuers if the flight is overdue.
For IFR flights, flight plans are used by air traffic control to initiate tracking and
routing services. For VFR flights, their only purpose is to provide needed informa-
tion should search and rescue operations be required.
CONTENTS
■■ 1 Routing Types
■■ 1.1 Airway
■■ 1.2 Navaid
■■ 1.3 Direct
■■ 2 SIDS AND STARS
■■ 3 Special use airspace
■■ 4 Flight levels
■■ 5 Alternate airports
■■ 6 Fuel
101
■■ 7 Flight plan timeline

■■ 8 Other Flight Planning Considerations
■■ 9 Description of flight plan blocks
■■ 10 Some terms and acronyms used in flight planning
ROUTING TYPES
Aircraft routing types used in flight planning are: Airway, Navaid and Direct. A
route may be composed of segments of different routing type. For example, a route
from Chicago to Rome may include Airway routing over the U.S. and Europe, but
Direct routing over the Atlantic Ocean.
AIRWAY
Airways routing occurs along pre-defined pathways called Airways. Airways can
be thought of as three-dimensional highways for aircraft. In most land areas of the
world, aircraft are required to fly airways between the departure and destination
airports. The rules governing airway routing cover altitude, airspeed, and require-
ments for entering and leaving the airway (see SIDs and STARs). Most airways are
eight nautical miles (14 kilometers) wide, and the airway flight levels keep aircraft
separated by at least 500 vertical feet from aircraft on the flight level above and
below. Airways usually intersect at Navaids, which designate the allowed points for
changing from one airway to another. Airways have names consisting of one or
more letters followed by one or more digits (e.g. V484 or UA419).
The airways structure is divided into high and low altitudes. The low altitude air-
ways in the U.S. which can be navigated using VOR Navaids have names that start
with the letter V, and are therefore called Victor Airways. They cover altitudes from
approximately 1200 feet above ground level (AGL) to 18,000 feet (5,486 meters)
above mean sea level (MSL). The high altitude airways in the U.S. all have names
that start with the letter J, and are called Jet Routes. These run from 18,000 feet to
35,000 feet (5,486 meters to 10,668 meters). The altitude separating the low and
high airways structures varies from country to country. For example, it is 19,500 feet
in Switzerland, and 25,500 feet in Egypt.
102
F lig h t P lan
NAVAID
Navaid routing occurs between Navaids (short for Navigational Aids, see VOR)
which are not always connected by airways. Navaid routing is typically only allowed
in the continental U.S. If a flight plan specifies Navaid routing between two Navaids
which are connected via an airway, the rules for that particular airway must be
followed as if the aircraft was flying Airway routing between those two Navaids.
Allowable altitudes are covered in Flight Levels.
DIRECT
Direct routing occurs when one or both of the route segment endpoints are at a lati-
tude/longitude which is not located at a Navaid. Some flight planning organizations
specify that checkpoints generated for a Direct route be a limited distance apart, or
limited by time to fly between the checkpoints (i.e. direct points could be farther
apart for a fast aircraft than for a slow one).
SIDS AND STARS

SIDs and STARs are procedures and Checkpoints used to enter and leave the airway
sytem by aircraft operating on IFR- flight plans. There is a defined transition point
at which an airway and a SID or STAR intersect.
A SID, or Standard Instrument Departure, defines a pathway out of an airport and
onto the airway structure. A SID is sometimes called a Departure Procedure (DP).
SIDs are unique to the associated airport.
A STAR, or Standard Terminal Arrival Route, (‘Standard Instrument Arrival’ in the
UK) defines a pathway into an airport from the airway structure. STARs can be
associated with more than one arrival airport, which can occur when two or more
airports are in close proximity (e.g. San Francisco and San Jose).
SPECIAL USE AIRSPACE

In general, flight planners are expected to avoid areas called Special Use Airspace
(SUA) when planning a flight. In the United States, there are several types of SUA,
103
including Restricted, Warning, Prohibited, Alert and Military Operations Area

(MOA). Examples of Special Use Airspace include a region around the White House
in Washington, D.C., and the country of Cuba. Government and military aircraft
may have different requirements for particular SUA areas, or may be able to acquire
special clearances to traverse through these areas.
FLIGHT LEVELS
Flight levels (FL) are used by air traffic controllers to simplify the vertical separation
aircraft and one exists every 1000 feet relative to an agreed pressure level. Above a
transitional altitude, which varies from country to country, the worldwide arbitrary
pressure datum of 1013.25 millibar or the equivalent setting of 29.921 inches of
mercury is entered into the altimeter and altitude is then referred to as a flight level.
The altimeter reading is converted to a flight level by removing the trailing two
zeros:
for example, 29000 feet becomes FL290 and 25500 feet is FL255. When the pressure
at sea level is by chance the international standard then the flight level is also the
altitude. To avoid confusion, below the transition altitude, height is referred to as
altitude, for example ‘climb flight level 250’ or ‘descend altitude.’
Airways have a set of associated standardized flight levels (sometimes called the
“flight model”” which must be used when on the airway. On a bi-directional air-
ways, each direction has its own set of flight levels. A valid flight plan must include a
legal flight level at which the aircraft will travel the airway. A change in airway may
require a change in flight level.
In the U.S. for eastbound (heading 0-179 degrees) IFR flights, the flight plan must list
and “odd” flight level in 2000 foot increments starting at FL190 (i.e., FL190, FL210,
FL230, etc.); Westbound (heading 180-359 degrees) IFR flights must list an “even”
flight level in 2000 foot increments starting at FL180 (i.e., FL180, FL20, FL220, etc.).
However, Air Traffic Control 9ATC) may assign any flight level at any time if traffic
situations merit a change in altitude.
Aircraft efficiency increases with height. Burning fuel decreases the weight of an
aircraft which may then choose to increase its fight level to further improve fuel
consumption. Foe example, an antiaircraft be Able to reach FL290 early in a flight,
but step climb to FL370 later in the route after weight has decreased, due,to fuel
burn off.
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RVSM
Alternate airports
Part of flight planning often involves the identification of one or more airports
which can be flown to in case of unexpected conditions 9such as weather) at the
destination airport. The planning process must be careful to include only alternate
airports which can be reached with the anticipated fuel load and total aircraft weight
and that have capabilities necessary to handle the type of aircraft being flown.
Fuel
Aircraft manufacturers are responsible for generating flight performance data which
flight planners use to estimate fuel needs for a particular flight. The fuel burn rate
is based on specific throttle settings for climbing and cruising. The planner uses the
projected weather and aircraft weight as inputs to the flight performance data to
estimate the necessary fuel to reach the destination. The fuel burn is usually given as
the weight of the fuel (usually pounds or kilograms) instead of the volume (such as
gallons or liters) because aircraft weight is critical.
In addition to standard fuel needs, some organizations require that a flight plan
include reserve fuel if certain conditions are met. For example, an over-water flight of
longer than a specific duration may require the flight plan to include reserve fuel. The
reserve fuel may be planned as extra which is left over on the aircraft at the destination,
or it may be assumed to be burned during flight (perhaps due to unaccounted for dif-
ferences between the actual aircraft and the flight performance data).
In case of an in-flight emergency it may be necessary to determine whether it is
quicker to divert to the alternate airfield or continue to the destination. This can be
calculated according to the formula (known as the VIR Narain Formula) as follows:-
C=D.0 Sec ei 2A, where C is the distance from the Critical Point (equiv time point)
to the destination, D to the distance between the destination and the alternate air
field, 0 the Ground speed, A the airspeed and 0 = (I) +/-d, where (I) is the angle
between the track to the destination and the track from the destination to the alter-
nate and the d the Drift (plus when the drift and the alternate airfield are on the
opposite sides of the track, and minus when they are on the same side). Published
reference ‘Air Clues’ UK July 1952.
105
Flight plan time line

Flight plans may be submitted before departure or even after the aircraft is in the air.
However, flight plans may be submitted up to 24 hours in advance either by voice
or by data link; thought they are usually filled out or submitted just several hours
before departure. The minimum recommended time is 1 hour before departure
for domestic flights, and up to three hours before international flights. This time
depends on the country the aircraft is flying out of.
Other Flight Planning Considerations

Holding over the destination or Aerate„airp9rts is a required part of some flight
plans. Holding (circling in a pattern designate.: t e airport control tower) may be
necessary if unexpected weather or congestion a the a If-the flight plan calls for hold
planning, the additional fuel and had fight plan.
Organized Tracks are a series of paths similar to airways which cross ocean areas.
Some organized track systems are fixed and appear on navigational charts (e.g., the
NOPAC tracks over the Northern Pacific Ocean). Others change on a daily basis
depending on weather and other factors and therefore cannot appear on printed
charts (e.g., the North Atlantic Tracks (NAT) over the Atlantic Ocean).
Description of flight plan blocks

1. Type: Type of flight plan. Flights may be VFR, IFR, DVFR, or a combination
of types, termed composite.
2. Aircraft Identification: The registration of the aircraft, usually the flight or tail
number.
3. Aircraft Type/Special Equipment: The type of aircraft and how it’s equipped.
For example, a Mitsubishi Mu-2 equipped with an altitude reporting tran-
sponder and GPS would use MU2/G. Equipment codes may be found in the
FAA Airman’s Information Manual.
4. True airspeed in knots: The planned cruise true airspeed of the aircraft in
knots.
5. Departure Point: Usually the identifier of the airport from which the aircraft
is departing.
6. Departure Time: Proposed and actual times of departure. Times are Universal
Time Coordinated.
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F lig h t P lan
7. Cruising Altitude: The planned cruising altitude or flight level.

8. Route: Proposed route of flight. The route can be made up of airways, inter-
sections, navaids, or possibly direct.
9. Destination: Point of intended landing. Typically the identifier of the destina-
tion airport.
Flight Planning (Based on Internet Explanation)

Flight planning is the process of producing a flight plan to describe a proposed
aircraft flight. It involves two safety critical aspects: fuel calculation, to ensure that
the aircraft can safely reach the destination, and compliance with air traffic control
requirements,to minimize the risk of mid-air collision. In addition, flight planners
normally wish to minimize flight cost by appropriate choice of route, height, and
speed, and by loading the minimum necessary fuel on board.
Flight planning requires accurate weather forecasts so that fuel consumption cal-
culations can account for the fuel consumption effects of head or tail winds and air
temperature Safety.
regulations require aircraft to carry fuel beyond the minimum needed to fly from
origin to destination, allowing for unforeseen circumstances or for diversion to
another airport if the planned destination becomes unavailable. Furthermore,
under the supervision of air traffic control, aircraft flying in controlled„ airspace
must follow predetermined routes known as airways, even is such routes are not as”’
°Mimi as a moje direct flight. Within these airways, aircraft must maintain flight I
specified: al dApally separated vertically by M)-’ 1000 or 2000 feet (305 or 610 \it) ng
flown and the direction of travel. When aircraft with only two engines ar ying ong
distances across oceans, deserts, or other areas with no airports, they have to satisfy
extra STOPS safety rules to ensure that such aircraft can reach some emergency
airport if one engine fails.
Producing an accurate optimized flight plan requires a large number of calcula-
tions (millions), so commercial flight planning systems make extensive use of com-
puters (an approximate unoptimized flight plan can be done by hand in an hour or
so, but more allowance must be made for unforeseen circumstances). Some com-
mercial airlines have their own internal flight planning system, while others employ
the services of external planners.
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A licensed flight dispatcher of Flight Operations Officer is required by law to carry

out flight planning and flight watch tasks in many commercial operating environ-
ments, e.g. US FAR 121 Canadian regulations. These regulations vary by country but
more and more countries require their airline operators to employ such personnel.
Contents
1 Overview and basic terminology
2 Units of measurement
3 Describing a route
3.1 Components
3.2 Complete routes
4 Fuel calculation
4.1 Considerations
4.2 Calculation
5 Cost reduction
5.1 Basic improvements L.J
5.2 Reserve reduction
6 Filing suboptimal plans
7 Additional features
Overview and basic terminology
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F lig h t P lan
A flight planning system may need to produce more than one flight plan for a single
flight:
Summary plan for Air Traffics control (in FAA and/or ICAO format).
Summary plan for direct download into an on board flight management system.
Detailed plan for use by pilots.
The basic purpose of a flight planning system is to calculate how much trip fuel’s
needed in the air navigation process by an aircraft when flying from an origin air-
port to a destination airport. Aircraft must also carry some reserve fuel to allow
for unforeseen circumstances, such as an inaccurate weather forecast, or Air Traffic
Control requiring an aircraft to fly at a lower height than optimum due to conges-
tion, or some last-minute passengers whose weight was not allowed for when the
flight plan was prepared. The way in which reserve fuel is determined varies greatly,
depending on airline and locality. The 1st comport-methods are:
USA domestic operations conducted Instrument Flight Rules: enough fuel to fly
to the first point of intended landing , then fly to an alternate airport (if weather
conditions require an alternate airport ( if weather conditions require an alternate
airport) then for 45 minutes thereafter at normal cruising speed.
Percentage of time: typically 10%, i.e. a 10 hour flight needs enough reserve to fly
for another hour.
Percentage of fuel: typically 5%, i.e. a flight requiring 20,000 kg of fuel needs a
reserve of 1,000 kg.
Except for some USA domestic flights, a flight plan normally has an alternate air-
port as well as a destination airport. The alternate airport is for use in case the des-
tination airport becomes unusable while the flight is in progress (due to weather
conditions, a strike, a crash, terrorist activity, etc.). This means that when the aircraft
gets near the destination airport, it must still have enough alternate fuel and alter-
nate reserve available to fly on from there to the alternate airport. Since the aircraft
is not expected at the alternate airport, it must also have enough holding fuel to
circle for a while (typically 30 minutes) near the alternate airport while a landing
slot is found. United States domestic flights are not required to have sufficient fuel
to proceed to an alternate airport when the weather at the destination is forecast to
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be better than 2,000-foot (610 m) ceilings and 3 statute miles of visibility; however,
the 45-minute reserve at normal cruising speed still applies.
It is often considered a good idea to have the alternate some distance away from the
destination (e.g. 100 miles) so that bad weather is unlikely to close both the desti-
nation and the alternate; distances up to 600 miles (970 km) are not unknown. In
some cases the destination airport may be so remote (e.g. Pacific island) that there
is no feasible alternate airport; in such a situation an airline may instead include
enough fuel to circle for 2 hours near the destination, in the hope that the airport
will become available again within that time.
There is often more than one possible route between two airports. Subject to safety
requirements, commercial airlines generally wish to minimize costs by appropriate
choice of route, speed, and height.
Various names are given to weights associated with an aircraft and/or the total
weight of the aircraft at various stages.
Payload is the total weight of the passengers, their luggage, and any cargo. A com-
mercial airline makes its money by charging to carry payload.
Operating weight empty is the basic weight of the aircraft when are for operation,
including crew but excluding any payload or usable fuel.
Zero fuel weight is the sum of operating weight empty and payload, i.e. the laden
weight of an aircraft, excluding any usable fuel.
Ramp weight is the weight of an aircraft at the terminal building when ready for
departure. This includes the zero fuel weight and all required fuel.
Brake release weight is the weight of an aircraft at the start of a runway, just prior to
brake release for take-off. This is the ramp ,weight minus any fuel used for taxiing.
Major airports may have runways which are about two- miles (3km) long, so merely
,taxiing from the terminal to the end of the ‘’runway might consume up to a ton of
fuel, After taxiing the pilot throttles up the engines and releases the brakes to start
accelerating along the runway in preparation for taking off.
Takeoff weight is the weight of an aircraft as it takes off part way along a runway.
Few flight planning systems calculate the actual take-off weight; instead, the fuel
used for taking off is counted as part of the fuel used for climbing up to the normal
cruise height.
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F lig h t P lan
Landing weight is the weight of an aircraft as it lands at the destination. This is the
brake release weight minus the trip fuel burn. It includes the zero fuel weight, unus-
able fuel and all alternate, holding, and reserve fuel.
When twin-engine aircraft are flying across oceans, deserts, etc. the route must be
carefully planned so that the aircraft can always reach an airport, even if one engine
fails. The applicable rules are known as ETOPS (Extended-range Twin-engine
Operational Performance Standards). The general reliability of the particular type
of aircraft and its engines and the maintenance quality of the airlines are taken into
account when specifying for how long such an aircraft may fly with only one engine
operating (typically from 1 to 3 hours).
Flight planning systems must be able to cope with aircraft flying below sea level,
which will often result in a negative altitude. For example, Amsterdam Schiphol
Airport has an elevation of 3 meters. The surface of the Dead Sea is 417 meters
below sea level, so low level flights in this vicinity can be well below sea level.
Units of measurement
Flight plans use an unusual mixture of metric and non-metric units of measurement.
The particular units used may vary by aircraft, by airline, and by location (e.g. differ-
ent height units maybe used at different points during a single flight).
Distance units
Distances are always measured in nautical miles, as calculated at a height of 32,000
feet (9,800 m), with due allowance for the fact that the earth is an oblate spheroid
rather than a perfect square.
Aviation charts always show distances as rounded to the nearest nautical mile, and
these are the distances which are shown on a flight plan. Flight planning systems
may need to use the ungrounded values in their internal calculations for improved
accuracy.
Fuel units
There are a variety of ways in which fuel can be measured, depending mainly on
the gauges fitted to a particular aircraft. The most common unit of fuel measure-
ment is kilograms; other possible measures include pounds, UK gallons, and liters.
111
When fuel is measured by weight, the specific gravity of the fuel must be taken into
account when checking tank capacity. Specific gravity may vary depending on the
location and the supplier.
There has been at leas,one occasion on which an aircraft ran out of fuel due to an
error in converting between kilograms and pounds. In this particular case the flight
crew managed to glide to a nearby airport and land safety.
Many airlines request that fuel quantities be rounded to a multiple of 10 or 100
units. This can cause some interesting rounding problems, especially when subtotals
are involved. Safety issues must also be considered when deciding whether to round
up or down.
Height units
The actual height of an aircraft is based on use of a pressure altimeter see flight
level for more detail. The heights quoted here are thus the nominal heights under
standard conditions of temperature and pressure rather than the actual heights. All
aircraft operating on flight levels calibrate altimeters to the same standard setting
regardless of the actual sea level pressure, so little risk of collision arises.
In most areas, height is reported as a multiple of 100 feet (30 m), i.e. A025 is nomi-
nally 2,500 feet (760 m). When cruising at higher altitudes aircraft adopt Flight Levels
(FL). Flight Levels are altitudes corrected and calibrated against the International
Standard Atmosphere (ISA). These are expressed as a three figure group e.g. FL is
32,000 Feet (ISA).
In most areas vertical separation between aircraft is either 1,000 or 2,000 feet (610m).
In China and some neighboring areas, height is handled using meters. Vertical sep-
aration between aircraft is either 300 meters or 600 meters (about 1.6% less than
1000 or 2000 feet).
Up until 1999, the vertical separation between aircraft flying on the same airway
was 2,000 feet (610 m). Since then there has been a phased introduction around
the world of Reduced Vertical Separation Minimum (RVSM). This cuts the vertical
separation to 1,000 feet (300 m) between about 29,000 feet (8,800 m) and 41,000
feet (the exact limits vary slightly from place to place). Since most jet aircraft operate
between these heights, this measure effectively doubles the available airway capacity.
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F lig h t P lan
To use RVSM, aircraft must have certified altimeters, and autopilots must meet more
accurate standards.
Speed units
Aircraft cruising at lower altitudes normally use knots as the primary speed unit,
while aircraft that are higher (above Mach Crossover Altitude) normally use Mach
number as the primary speed unit, though flight plans often include the equiva-
lent speed in knots as well (the conversion includes allowance for temperature and
height). In a flight plan, a Mach number of “Point 82” means that the aircraft is trav-
eling at 0.820 (82%) the speed of sound.
The widespread use of Global Positioning Systems (GPS) allows cockpit navigation
systems to provide air speed and ground speed more or less directly.
Another method of Obtaining speed and position is the Inertial Navigation System
(INS), which keeps track a vehicle’s acceleration using gyroscopes and liner acceler-
ometers; this information can then be integrated in time to obtain speed and posi-
tion, as long as the INS was properly calibrated before departure. INS has been pres-
ent in civil aviation for a few decades and is mostly used in medium to large aircraft
as the system is fairly complex. If neither GPS nor INS are used, the following steps
are required to obtain speed information.
An airspeed indicator is used to measure indicated airspeed (IAS) in knots.
IAS is converted to calibrated airspeed (CAS) using an aircraft-specific correction
table.
CAS is converted to equivalent airspeed (EAS) by allowing for compressibility
effects.
EAS is converted to true airspeed (TAS) by allowing for density altitude, i.e. height
and temperature.
TAS is converted to ground speed by allowing for any head or tail wind.
Weight Units
The weight of an aircraft is most commonly measured in kilograms, but may some-
times be measured in pounds, especially if the fuel gauges are calibrated in pound
or gallons. Many airlines request that weights be rounded to a multiple of 10 or 100
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units. Great care is needed when rounding to ensure that physical constraints are
not exceeded.
When chatting informally about a flight plan, approximate weights of fuel and/or
aircraft may be referred to in tons. This ‘ton’ is generally either a metric tonne or a
UK long ton, which differ by less than 2%, or a short ton, which is about 10% less.
Describing a route
A route is a description of the path followed by an aircraft when flying between
airports. Most commercial flights will travel from one airport to another, but private
aircraft, commercial sightseeing tours, and military aircraft may often do a circular
or out-and-back trip and land at the same airport from which they took off.
Components
Aircraft fly on airways under the direction of Air Traffic Control. An airway has no
physical existence, but can be thought of as a ‘motorway’ in the sky. On an ordinary
motorway, cars use different lanes to avoid collisions, while on an airway, aircraft fly
at different flight levels to avoid collisions. One can often see planes passing directly
above or below one’s own. Charts showing airways are published and are usually
updated once a month coinciding with the AIRAC cycle. AIRAC (Aeronautical
Information Regulation and Control) occurs every fourth Thursday when every
country publishes their changes, which are usually to airways.
Each airways starts and finishes at a waypoint, and may contain some intermediate
waypoints as well.
Way points use five letters, e.g. PILOX, and those that double as Tion- directional
beacons use three or two: TNN, WK. Airways may cross or join at a way point,
so an aircraft can change from one airways to another-at-such points. A complete
route between airports often uses several airways. Where there is no suitable airway
between two waypoints, and using airways would result in a some what roundabout
route , air traffic- control may allow a direct waypoint to waypoint routing which se
an ,(8ften abbreviated in flight plans as “DCT”).
Most waypoints are classified as compulsory reporting points, i.e. the pilot (or the
onboard flight management system) reports the aircraft position to air traffic con-
trol as the aircraft passes a way point. There are two main types of waypoints:
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F lig h t P lan
A named waypoint appears on aviation charts with a known latitude and longi-
tude. Such waypoints over land often have an associated radio beacon so that pilots
can more easily check where they are. Useful named waypoints are always on one
or more airways.
A geographic waypoint is a te mporary position used in a flight plan, usually in
an area where there are no named waypoints, e.g. most oceans in the southern hemi
sphere. Air traffic control require that geographic waypoints have latitudes and longi
tudes which are a whole number of degrees.
Note that airways do not connect directly to airports.
After take-off an aircraft follows a Departure Procedure (SID or Standard Instrument
Departure) which defines a pathway from an airport runway to a waypoint on an
airway, so that an aircraft can join the airway system in a controlled manner. Most
of the climb portion of a flight will take place on the SID.
Before landing an aircraft follows an Arrival Procedure (Star or Standard Terminal
Arrival Route) which defines a pathway from a waypoint on an airway to an airport
runway, so that aircraft can leave the airway system in a controlled manner. Much of
the descent portion of a flight will take place on a STAR.
Special routes known as ocean tracks are used across some oceans, mainly in the
northern hemisphere to increase traffic capacity on busy routes. Unlike ordinary
airways which change infrequently, ocean tracks change twice a day, so as to take
advantage of any favorable winds.
Flights going with the jet stream may be an hour shorter than those going against
it. Ocean tracks often start and finish perhaps a hundred miles offshore at named
waypoints to which a number of airways connect. Tracks across northern oceans are
suitable for east-west or west-east flights, which constitute the bulk of the traffic in
these areas.
Complete routes
There are a number of constructing a route. All scenarios using airways use SIDs
and STAR for departure and arrival. Any mention of airways might include a very
small number of ‘direct’ segments to allow for situations when there are no con-
venient airway junctions. In some cases political considerations may in fluence the
choice of route (e.g. aircraft from one country cannot overfly some other country) .
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■■ Airway(s) from origin to destination. Most flights over land fall into this
category.
■■ Airway(s) from origin to an ocean edge, then an ocean track, then airway(s)
from ocean edge to destination. Most flights over northern oceans fall into
this category.
■■ Airway(s) from origin to an ocean edge, then a free-flight area across an ocean,
then airway(s) from ocean edge to destination. Most flights over southern
oceans fall into this category.
■■ Free-flight area from origin to destination. This is a relatively uncommon
situation for commercial flights.
Even in a free-flight area, air traffic control still requires a position report about once
an hour. Flight planning systems organize this by inserting geographic waypoints
at suitable intervals. For a jet aircraft these intervals are 10 degrees of longitude
for east-bound or west-bound flights and 5 degrees of latitude for north-bound or
south-bound flights. In free-flight areas commercial aircraft normally follow a least-
time track so as to use as little time and fuel as possible. A great circle route would
have the shortest ground distance, but it is unlikely to have the shortest air-distance,
due to the effect of head or tail winds. A flight planning system may have to do quite
a lot of analysis in order to determine a good-free flight route. -
Fuel calculation
Calculation of fuel requirements (especially trip fuel and reserve fuel) is the mos
safety critical aspect of flight planning. This calculation is somewhat complicated:
Rate of fuel burn depends on ambient temperature, aircraft speed, and aircraft alti-
tude, none of which are entirely predictable.
Rate of fuel burn also depends on airplane weight, which changes as fuel is burned.
Some iteration is generally required due to the need to calculate interdependent val-
ues, e.g. reserve fuel is often calculated as a percentage of trip fuel, but trip fuel can’t
be calculated until the total weight of the aircraft is known, including the weight of
the reserve fuel.
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Considerations
Fuel calculation must take many factors into account.
Weather forecasts
The air temperature affects the efficiency/fuel consumption of aircraft engines. The
wind may provide a head or tail wind component which in turn will increase or
decrease the fuel consumption by increasing or decreasing the air distance to be
flown.
By agreement with the International Civil Aviation Organization, there are two
national weather centers (in U.S.A. and U.K.) which provide worldwide weather
forecasts are generally issued every 6 hours. Each 6-hour forecast covers the whole
world using grid points located at intervals, of 75-mile (121 km) or less. At each
grid point the weather (wind speed, wind direction , air temperature) is supplied at
9 different heights ranging from about 4,500 feet (1,400m) up to about 55,000 feet
(17,000 m).
Aircraft seldom fly exactly through weather gridpoints or at the exact heights at
which weather predictions are available, so some form of horizontal and vertical
interpolation is generally needed. For 75-mile (121 km) intervals, linear interpo-
lation is satisfactory. GRIB format superseded the earlier ADF format in 1998/9.
The ADF format used 300-mile (480 km) intervals; this interval was large enough
to miss some storms completely, so calculations using ADF predicted weather were
often not as accurate as those which can be produced using GRIB weather.
Routes and flight levels

The particular route to be flown determines the ground distance to cover, while
winds on that route determine the air distance to be flown. Each inter-waypoint por-
tion of an airway may have different rules as to which flight levels may be used. Total
aircraft weight at any point determines the highest flight level which can be used.
Cruising at a higher flight level generally requires less fuel than at a lower flight level,
but extra climb fuel may be needed to get up to the higher flight level (it is this extra
climb fuel and the different fuel consumption rate which cause discontinuities).
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Physical constraints
Almost all the weights mentioned above in ‘Overview and basic terminology’ may
be subject to minimum and/or maximum values. Due to stress on the wheels and
undercarriage when landing, the maximum safe landing weight may be consider-
ably less than the maximum safe brake-release weight. In such cases, an aircraft
which encounters some emergency and has to land straight after taking off may
have to circle for a while to use up fuel, or else jettison some fuel, or else land imme-
diately and risk having the undercarriage collapse.
to land straight after taking off may have to circle for a while to use up fuel, or
else jettison some fuel, or else land immediately and risk having the undercarriage
collapse.
Also, the fuel tanks have some maximum capacity. On some occasions, commercial
flight planning systems find that an impossible flight plan has been requested. The
aircraft can’t possibly reach the intended destination, even with no cargo or passen-
gers, since the fuel tanks are just not big enough to hold the amount of fuel needed;
it would appear that some airlines are over-optimistic at times, perhaps hoping for
a (very) strong tailwind.
Fuel consumption rate

The rate of fuel consumption for aircraft engines depends on: air temperature,
height as measured by air pressure, aircraft weight, aircraft speed relative to the air,
and any increased consumption as compared with brand-new engines due to engine
age and/or poor maintenance (an airline can estimate this degradation by compar-
ing actual and predicted fuel burn). Note that a large aircraft such as a jumbo jet may
burn up to 80 tons of fuel on a 10 hour flight, so there is a substantial weight change
during the flight.
Calculation
The weight of fuel forms a significant part of the total weight-of an aircraft; so any
fuel calculation must takeifito account the weight of any fuel not yet burnt. Instead
of trying to predict fuel load not yet burnt, a flight plannigclystem can handle this
situation by working backwards along the route, starting at_theafit natei,going:bacto
the destination, and then going back waypoint by waypoint to the origin.
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A more detailed outline of the calculation follows. Several (possibly many) itera-
tions are usually required, either to calculate interdependent values such as reserve
fuel and trip fuel, or to cope with situations where some physical constraint has been
exceeded. In the latter case it is usually necessary to reduce the payload (less cargo or
less passengers). Some flight planning systems use elaborate systems of approximate
equations to simultaneously estimate all the changes required; this can be greatly
reduce the number of iterations needed.
If an aircraft lands at the alternate, in the worst case it can be assumed to have no
fuel left (in practice there will be enough reserve fuel left to at least taxi off the
runway). Hence a flight planning system can calculate alternate holding fuel on the
basis that the final aircraft weight is just the zero fuel weight. Since the aircraft is cir-
cling while holding there is no need to take wind into account for this or any other
holding calculation.
For the flight from destination to alternate, a flight planning system can calculate
alter nate trip fuel and alternate reserve fuel on the basis that the aircraft weight on
reaching the alternate is zero fuel weight plus alternate holding.
A flight planning system can then calculate any destination holding on the basis that
the final aircraft weight is zero fuel weight plus alternate holding plus alternate fuel
plus alternate reserve.
For the flight from origin to destination, the weight on arrival at the destination can
be taken as zero fuel weight plus alternate holding plus alternate fuel plus alternate
reserve plus destination holding. A flight planning system can then work back along
the route, calculating the trip fuel and reserve fuel one way point at a time, with
the fuel required for each inter-waypoint at a time, with the fuel required for each
inter-waypoint segment forming part of the aircraft weight for the next segment to
be calculated.
At each stage and/or at the end of the calculation, a flight planning system must
carry out checks to ensure that physical constraints (e.g. maximum tank capacity)
have not been exceeded. Problems mean that either the aircraft weight must be
reduced in some fashion, or else the calculation must be abandoned.
An alternative approach to fuel calculation is to calculate alternate and holding fuel
as above, and obtain some estimate of the total trip fuel requirement, either based on
previous experience with that route and aircraft type, or by using some approximate
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formula, neither method can take much account of weather. Calculation can then
proceed forwards along the route waypoint by waypoint. On reaching the destina-
tion, the actual trip fuel can be compared with the estimated trip fuel, a better esti-
mate made, and the calculation repeated as required.
Cost reduction
Commercial airlines generally wish to keep the cost of a flight a5 low as possible.
There are three main factors which contribute to the cost:
Amount of fuel needed (to complicate: matters, fuel may cost different amounts at
different airports),
Actual flying time affects depreciation charges and maintenance schedules, etc.
Overflight charges are levied by each country the aircraft files over (notionally to
cover air traffic control costs).
Different airlines have different views as to what constitutes a least cost flight:
Least cost based only on time.
Least cost based only on fuel.
Least cost based on a balance between fuel and time.
Least cost based on fuel costs and time costs and overflight charges.
Basic improvements
For any given route, a flight planning system can reduce cost by finding the most
economical speed at any given altitude, and by finding the best altitude(s) to use
based on the predicted weather. Such local optimization can be done on a way point
by way point basis.
Commercial airlines do not want an aircraft to change altitude too often (among
other things, it may make it more difficult for the cabin crew to serve meals), so
they often specify some minimum time between optimization-related flight level
changes. To cope with such requirements a flight planning system must be capable
of non-local altitude optimization by simultaneously taking a number of way points
into account, along with the fuel costs for any short climbs that may be required.
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When there is more than one possible route between the origin and destination
airports, the task facing a flight planning system becomes more complicated, since
it must now consider many routes in order to find the best available route. Many sit-
uations have tens or even hundreds of possible routes, and there are some situations
with over 25,000 possible routes
(e.g. London to New York with free-flight below the track system). The amount of
calculation r quired to produce an accurate planning system must have some fast
way of cutting the number of possibilities down to a manageable number before
undertaking a detailed analysis.
Reserve reduction
From an accountant’s viewpoint, the provision of reserve fuel costs money (the fuel
needed to carry the hopefully unused reserve fuel). Techniques known variously as
reclear or redispatch or decision point procedure have been developed, which can
greatly reduce the amount of reserve fuel needed while still maintaining all required
safety standards. These techniques are based on having some specified intermediate
airport to which the flight can divert if necessary; in practice such diversions are
rare. The use of such techniques can save several tons of fuel on long flights, or it can
increase the payload carried by a similar amount.
A reclear flight plan has two destinations. The final destination airport is where the
flight is really going to, while the initial destination airport is where the flight will
divert to if more fuel is used than expected during the early part of the flight.The
waypoint at which the decision is made as to which destination to go to is called the
reclear fix or decision point. On reaching this waypoint, the flight crew make a com-
parison between actual and predicted fuel burn and check how much reserve fuel is
available. If there is sufficient reserve fuel then the flight can continue t the final des-
tination airport, otherwise the aircraft must divert to the initial destination airport.
The initial destination is positioned so that less reserve fuel is needed for a flight
from the origin to the initial destination than for a flight from the origin to the final
destination. Under normal circumstances little if any of the reserve fuel is actually
used, so when the aircraft reaches the reclear fix it still has (almost) all the original
reserve fuel on board, which is enough to cover the flight from the reclear fix to the
final destination.
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The idea of reclear flights was first published in ‘Boeing Airliner’ (1977) by Boeing
engineers David Arthur and Gary Rose. The original paper contains a lot of magic
numbers relating to the optimum position of the reclear fix, etc. These numbers
apply only to the specific type of aircraft considered, for a specific reserve percent-
age, and take no account of the effect of weather. The fuel savings due to reclear
depend on three factors.
The maximum achievable saving depends on the position of the reclear fix. This
position can’t be determined theoretically since there are no exact equations for
trip fuel and reserve fuel. Even if it could be determined exactly, there may not be a
waypoint at the right place anyway.
One factor identified by Arthur and Rose which helps achieve the maximum possi-
ble saving is to have an initial destination which is positioned so that descent to the
initial destination starts immediately after the reclear fix. This is beneficial because
it minimizes the reserve fuel needed between reclear fix and initial destination, and
hence maximizes the amount of reserve fuel available at the reclear fix.
The other factor which is also helpful depends on the positioning of the alternate
airport.
Filing suboptimal plans

Despite all the effort taken to optimize flight plans there are certain circumstances
where it is advantageous to file suboptimal plans. In busy airspace with a number of
competing aircraft, the optimum routes and preferred altitudes may well be over-
subscribed. This problem can be made worse by busy periods, for example where
everyone wants to arrive at an airport as soon as it opens for the day. If all the aircraft
file an optimal flight plan then to avoid overloading, air traffic control may refuse
permission for some of the flight plans or delay the allocated takeoff slots. To avoid
this a suboptimal flight plan can be filed, asking for an inefficiently low altitude or a
longer less congested route.
Once airborne the part of the pilot’s job is to fly as efficiently as possible so he/
she might then try to convince air traffic control to allow him to fly closer to the
optimum route. This might involve requesting a higher flight level than in the plan
or asking for a more direct routing. If the controller does not immediately agree, it
may be possible to rerequest occasionally until they relent. Alternatively, if there has
been any bad weather reported in the area a pilot might request a climb or turn to
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avoid weather. As air traffic controllers do not know the precise location and height
of pockets of turbulence, they would not know if the pilot was exaggerating the
problem to get a more efficient route.
Even if the pilot does not manage to revert to the optimal route the benefits of being
allowed to fly may well outweigh the cost of the suboptimal route.
Additional features
Over and above the various cost reduction measures mentioned above, flight plan-
ning systems may offer extra features to help attract and retain customers:
Other routes
While a flight plan is produced for a specific route, flight dispatchers may wish to
consider alternative routes. A flight planning system may produce summaries for
say the next 4 best routes, showing zero fuel weight and total fuel for each possibility.
Reclear selection
There may be several possible reclear fixes and initial destinations, and which one is
best depends on the weather and the zero fuel weight. A flight planning system can
analyse each possibility and select whichever is best for this particular flight.
What-if summaries
On congested routes air traffic control may require that an aircraft fly lower or
higher than optimum. The total weight of passengers and cargo might not be known
at the time the flight plan is prepared. To allow for these situations a flight planning
system may produce summaries showing how much fuel would be needed if the air-
craft is a little lighter or heavier, or if it is flying higher or lower than planned. These
summaries allow flight dispatchers and pilots to check if there is enough reserve fuel
to cope with a different scenario.
Fuel tank distribution

Most commercial aircraft have more than one fuel tank, and an aircraft manufac-
turer may provide rules as to how much fuel to load into each tank so as to avoid
affecting the aircraft centre of gravity. The rules depend on how much fuel is to be
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loaded, and there may be different sets of rules for different total amounts of fuel.
A flight planning system may follow these rules and produce a report showing how
much fuel is to be loaded into each tank.
Tankering fuel
When fuel prices differ between airports, it might be worth putting in more fuel
where it is cheap, even taking into account the cost of extra trip fuel needed to carry
the extra weight. A flight planning system can work out how much extra fuel can
profitably be carried. Note that discontinuities due to changes in flight levels can
mean that a difference of as little as 100 kg (one passenger with luggage) in zero fuel
weight or tinkering fuel can make the difference between profit and loss.
Inflight diversion
While en route, an aircraft may be diverted to some airport other than the planned
alternate. A flight planning system can produce a new flight plan for the new route
from the diversion point and transmit it the aircraft, including a check that there
will be enough fuel for the revised flight.
Inflight refuelling
Military aircraft may refuel in mid-air. Such refueling is a gradual process rather
than instantaneous. Some flight planning systems can allow for the change in fuel
and show the effect on each aircraft involved.
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APPENDIX B
ICAO FLIGHT PLANS
1. ICAO Model Flight Plan.

2. Instructions for the completion of the flight plan form.
3. Instructions for the transmission of a filed flight plan (FPL) message.
4. Instructions for the transmission of a supplementary flight plan (SPL) message.
5. Example of completed flight plan form.
6. ICAO model repetitive flight plan (RPL) listing form.
7. Instructions for the completion of the repetitive flight plan (RPL) listing form.
8. Example of a completed repetitive flight plan (RPL) listing form.
9. NSN: 0052-00-27-9003.
10. Unit of issue (U/I): 1 pad (100 sheets per pad).
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1. ICAO FLIGHT PLAN FORM
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2. INSTRUCTIONS FOR THE COMPLETION OF THE FLIGHT PLAN

FORM
2.1 General
Adhere closely to the prescribed formats and manner of specifying data.
Commence inserting data in the first space provided. Where excess space is
available leave unused spaces blank.
Insert all clock times in 4 figures UTC.
Insert all estimated elapsed times in 4 figures (hours and minutes).
Shaded area preceding Item 3 - to be completed by ATS and COM ser-
vices, unless the responsibility for originating flight plan messages has been
delegated
Note- The term “aerodrome” where used in the flight plan is intended to cover
also sites other than aerodromes which may be used by certain types of aircraft,
e.g. helicopters or balloons.
2.2 Instruction for insertion of ATS data
Complete Items 7 to 18 as indicated hereunder.
Complete also Item 19 as indicated hereunder, when so required by the appro-
priate ATS authority or when otherwise deemed necessary.
Note- Item numbers on the form are not consecutive, as they correspond to Field
Type numbers in ATS messages.
ITEM 7: AIRCRAFT IDENTIFICATION (MAXIMUM 7

CHARACTERS)
INSERT one of the following aircraft identifications, not exceeding 7 characters:
a. The registration marking of the aircraft (e.g. EIAKO, 4XBCD,
N2567GA), when:
(1) In radio telephony the call sign to be used by the aircraft will consist of this
identification alone (e.g. OOTEK), or preceded by the ICAO telephony desig-
nator for the aircraft operating agency (e.g. SABENA OOTEK);
(2) The aircraft is not equipped with radio;
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OR b. The ICAO designator for the aircraft operating agency followed by the flight
identification number (e.g. KLM511, NGA213, JTR25) when in radio teleph-
ony the call sign to be used by the aircraft will consist of the ICAO telephony
designator for the operating agency followed by the flight identification (e.g.
KLM511, NIGERIA213, HERBIE25).
Note - Provisions for the use of radio telephony call signs are contained in Annex
10, Volume II, Chapter 5, ICAO designators, and telephony designators for air-
craft operating agencies are contained in Doc 8585 - Designators for Aircraft
Operating Agencies, Aeronautical Authorities and Services.
ITEM 8: FLIGHT RULES AND TYPE OF FLIGHT (1 OR 2

CHARACTERS)
Flight Rules
INSERT one of the following letters to denote the category of flight rules with
which the pilot intends to comply:
I if IFR
V if VFR
Y if IFR first*
Z if VFR first*
*If indicating either Y or Z, specify in Item 15 the point or points where a
change of flight rules is planned.
Type of Flight
INSERT one of the following letters to denote the type of flight when so required
by the appropriate ATS authority:
S if scheduled air transport
N if non-scheduled air transport operation
G if general aviation
M if military
X if other than any of the defined categories above.
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ITEM 9: NUMBER AND TYPE OF AIRCRAFT AND WAKE

TURBULENCE DATA
Number of aircraft (1 or 2 characters)
INSERT the number of aircraft, if more than one.
Type of aircraft (2 to 4 characters)
INSERT the appropriate designator as specified in ICAO Doc 8643, Aircraft Type
Designators,
OR if no such designator has been assigned, or in case of formation flights com-
prising more than one type,
INSERT ZZZZ, and SPECIFY in Item 18 the number(s) and type(s) of aircraft
preceded by TYP/.
Wake Turbulence category (1 character)
INSERT an oblique stroke followed by one of the following letters to indicate the
wake turbulence category of the aircraft:
H HEAVY, to indicate an aircraft type with a maximum certificated take-off
mass of 136,000 kg or more;
M MEDIUM, to indicate an aircraft type with a maximum certificated take-off
mass of less than 136,000 kg but more than 7,000 kg;
L LIGHT, to indicate an aircraft type with a maximum certificated take-off
mass of 7,000 kg or less.
ITEM 10: EQUIPMENT

Radio communication, navigation and approach aid equipment
INSERT one letter as follows:
N if no COM/NAV/ approach aid equipment for the route to be flown is carried,
or the equipment is unserviceable,
OR,
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S if standard COM/NAV/ approach aid equipment for the route to be flown is

carried (See Note 1),
AND/OR
INSERT one or more of the following letters to indicate the COM/NAV/ approach
aid equipment available and serviceable:
A (Not allocated) I Inertial Navigation R RNP type certification (See Note 5)
B (Not allocated) J (Data Link) (See Note 3) T TACAN
C LORAN C K MLS U UHF RTF
D DME L ILS V VHF RTF
E (Not allocated) M Omega W when prescribed by ATS
F ADF O VOR X when prescribed by ATS
G (GNSS) P (Not Allocated) Y when prescribed by ATS
H HF RTF Q (Not Allocated) Z Other equipment carried (See Note 2)
Note 1
Standard equipment is considered to be VHF RTF, ADF, VOR and ILS, unless
another com bination is prescribed by the appropriate ATS authority.
Note 2
If the letter Z is used, specify in Item 18 the other equipment carried, preceded
by COM/ and/or NAV/, as appropriate.
Note 3
If the letter J is used, specify in Item 18 the equipment carried, preceded by
DAT/ followed by one or more letters, as appropriate.
Note 4
Information on navigation capability is provided to ATC for clearance and
routing purposes.
Note 5
Inclusion of letter R indicates that an aircraft meets the RNP type prescribed
for the route segment(s) and/or route(s) concerned.
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Surveillance equipment
INSERT
one or two of the following letters to describe the serviceable surveillance
equipment carried:
SSR equipment:
N Nil
A Transponder - Mode A (4 digits - 4,096 codes)
C Transponder - Mode A (4 digits - 4,096 codes) and Mode C
X Transponder - Mode S without both aircraft identification and pressure-altitude
transmission
P Transponder - Mode S, including pressure-altitude transmission, but no air-
craft identification transmission
I Transponder - Mode S, including aircraft identification transmission, but no
pressure-altitude transmission
S Transponder - Mode S, including both pressure-altitude and aircraft identifi-
cation transmission
ADS equipment:
D ADS capability
ITEM: 13 DEPARTURE AERODROME AND TIME (8

CHARACTERS)
INSERT the ICAO four-letter Location Indicator of the departure aerodrome,
OR if no Location Indicator has been assigned,
INSERT ZZZZ, and SPECIFY, in Item 18, the name of the aerodrome, preceded
by DEP/,
OR if the flight plan is received from an aircraft in flight,
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INSERT AFIL, and SPECIFY, in Item 18, the ICAO four-letter Location Indicator
of the location of the ATS unit from which supplementary flight plan
data can be obtained, preceded by DEP/,
THEN, WITHOUT A SPACE
INSERT for a flight plan submitted before departure on the same day, use esti-
mated 4-digit off-block time (HHMM),
OR, for a flight plan that will be activated on a different day, use a 6-digit date-
time group; the first 2 digits will be the date and the next 4 digits will be
the proposed departure time (DDHHMM).
ITEM 15: ROUTE

INSERT the first cruising speed as in (a) and the first cruising level as in (b), with-
out a space between them.
THEN, following the arrow, INSERT the route description as in (c).
(a) Cruising speed (maximum 5 characters)
INSERT the True Air Speed for the first or the whole cruising portion of the flight,
in terms of:
Kilometers per hour, expressed as K followed by 4 figures (e.g. K0830), or
Knots, expressed as N followed by 4 figures (e.g. N0485), or
Mach Number, when so prescribed by the appropriate ATS, to the near-
est hundredth of unit Mach, expressed as M followed by 3 figures (e.g.
M082).
(b) Cruising level (maximum 5 characters)
INSERT the planned cruising level for the first or the whole portion of the route
to be flown, in terms of:
Flight Level, expressed as F followed by 3 figures (e.g. F085; F330); or
*Standard Metric Level in tens of meters, expressed as S followed by 4
figures (e.g. S1130); or
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Altitude in hundreds of feet, expressed as A followed by 3 figures (e.g.

A045; A100); or
Altitude in tens of meters, expressed as M followed by 4 figures (e.g.
M0840); or
for uncontrolled VFR flights, the letters VFR.
*When so prescribed by the ATS authorities.
(c) Route (including changes of speed, level and/or flight rules)
Flights along designated ATS routes
INSERT if the departure aerodrome is located on or connected to the ATS route,
the designator of the first ATS route,
OR, if the departure aerodrome is not on or connected to the ATS route, the
letters DCT followed by the point of joining the first ATS route, followed
by the designator of the ATS route.
THEN,
INSERT each point at which either a change of speed or level, a change of the ATS
route, and/or a change of flight rules is planned,
Note - When a transition is planned between a lower and upper ATS route and the
routes are oriented in the same direction, the point of transition need not be inserted.
FOLLOWED IN EACH CASE
by the designator of the next ATS route segment, even if the same as the
previous one,
OR, by DCT, if the flight to the next point will be outside a designated route,
unless both points are defined by geographical coordinates.
Flights outside designated ATS routes
INSERT points normally not more than 30 minutes flying time or 370 km (200
NM) apart, including each point at which a change of speed or level, a
changºe of track, or a change of flight rules is planned.
OR when required by appropriate ATS authority (ies),
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DEFINE the track of flights operating predominantly in an east-west direction

between 70ºN and 70ºS by reference to significant points formed by the
intersections of half or whole degrees of latitude with meridians spaced
at intervals of 10º of longitude. For flights operating in areas outside
those latitudes the tracks shall be defined by significant points formed by
the intersection of parallels of latitude with meridians normally spaced
at 20º of longitude. The distance between significant points shall, as far as
possible, not exceed one hour’s flight time. Additional significant points
shall be established as deemed necessary.
For flights operating predominantly in a north-south direction, define
tracks by reference to significant points formed by the intersection of
whole degrees of longitude with specified parallels of latitude which are
spaced at 5º.
INSERT DCT between successive points unless both points are defined by geo-
graphical coordinates or by bearing and distance.
INSERT the first cruising speed as in (a) and the first cruising level as in (b), with-
out a space between them.
THEN, following the arrow, INSERT the route description as in (c).
(a) Cruising speed (maximum 5 characters)
INSERT the True Air Speed for the first or the whole cruising portion of the flight,
in terms of:
Kilometers per hour, expressed as K followed by 4 figures (e.g. K0830), or
Knots, expressed as N followed by 4 figures (e.g. N0485), or
Mach Number, when so prescribed by the appropriate ATS, to the near-
est hundredth of unit Mach, expressed as M followed by 3 figures (e.g.
M082).
(b) Cruising level (maximum 5 characters)
INSERT the planned cruising level for the first or the whole portion of the route
to be flown, in terms of:
Flight Level, expressed as F followed by 3 figures (e.g. F085; F330); or
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*Standard Metric Level in tens of meters, expressed as S followed by 4

figures (e.g. S1130); or
Altitude in hundreds of feet, expressed as A followed by 3 figures (e.g.
A045; A100); or
Altitude in tens of meters, expressed as M followed by 4 figures (e.g.
M0840); or
for uncontrolled VFR flights, the letters VFR.
*When so prescribed by the ATS authorities.
(c) Route (including changes of speed, level and/or flight rules)
Flights along designated ATS routes
INSERT if the departure aerodrome is located on or connected to the ATS route,
the designator of the first ATS route,
OR, if the departure aerodrome is not on or connected to the ATS route, the
letters DCT followed by the point of joining the first ATS route, followed
by the designator of the ATS route.
THEN,
INSERT each point at which either a change of speed or level, a change of the ATS
route, and/or a change of flight rules is planned,
Note - When a transition is planned between a lower and upper ATS route and the
routes are oriented in the same direction, the point of transition need not be inserted.
FOLLOWED IN EACH CASE
by the designator of the next ATS route segment, even if the same as the
previous one,
OR, by DCT, if the flight to the next point will be outside a designated route,
unless both points are defined by geographical coordinates.
Flights outside designated ATS routes
INSERT points normally not more than 30 minutes flying time or 370 km (200
NM) apart, including each point at which a change of speed or level, a
changºe of track, or a change of flight rules is planned.
135
OR when required by appropriate ATS authority (ies),

DEFINE the track of flights operating predominantly in an east-west direction
between 70ºN and 70ºS by reference to significant points formed by the
intersections of half or whole degrees of latitude with meridians spaced
at intervals of 10º of longitude. For flights operating in areas outside
those latitudes the tracks shall be defined by significant points formed by
the intersection of parallels of latitude with meridians normally spaced
at 20º of longitude. The distance between significant points shall, as far as
possible, not exceed one hour’s flight time. Additional significant points
shall be established as deemed necessary.
For flights operating predominantly in a north-south direction, define
tracks by reference to significant points formed by the intersection of
whole degrees of longitude with specified parallels of latitude which are
spaced at 5º.
INSERT DCT between successive points unless both points are defined by geo-
graphical coordinates or by bearing and distance.
USE ONLY the conventions in (1) to (5) below and SEPARATE each sub-item by
a space.
(1) ATS route (2 to 7 characters)
The coded designator assigned to the route or route segment including, where appro-
priate, the coded designator assigned to the standard departure or arrival route (e.g.
BCKI, B1, R14, UB10, KODAP2A).
(2) Significant point (2 to 11 characters)
The coded designator (2 to 5 characters) assigned to the point (e.g. LN, MAY,
HADDY), or,
if no coded designator has been assigned, one of the following ways:
Degrees only (7 characters):
2 figures describing latitude in degrees, followed by “N” (North) or “S”
(South), followed by 3 figures describing longitude in degrees, followed
by “E” (East)or “W” (West). Make up the correct number of figures, where
necessary, by insertion of zeroes, e.g. 46N078W.
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ITEM 16: DESTINATION AERODROME AND TOTAL

ESTIMATED ELAPSED TIME, ALTERNATE AERODROME(S)
Destination aerodrome and total estimated elapsed time (8 characters)
INSERT the ICAO four-letter location indicator of the destination aerodrome fol-
lowed, without a space, by the total estimated elapsed time,
OR, if no location indicator has been assigned,
INSERT ZZZZ followed, without a space, by the total estimated elapsed time, and
SPECIFY in Item 18 the name of the aerodrome, preceded by DEST/.
Note - For a flight plan received from an aircraft in flight, the total estimated elapsed
time is the estimated time from the first point of the route to which the flight plan
applies.
Alternate aerodrome(s) (4 characters)
INSERT the ICAO four-letter location indicator(s) of not more than two alternate
aerodromes, separated by a space,
OR, if no location indicator has been assigned to the alternate aerodrome,
INSERT ZZZZ and SPECIFY in Item 18 the name of the aerodrome, preceded by
ALTN/.
ITEM 18: OTHER INFORMATION

INSERT 0 (zero) if no other information,
OR,
any other necessary information in the preferred sequence shown here-
under, in the form of the appropriate indicator followed by an oblique
stroke and the information to be recorded:
EET/ Significant points or FIR boundary designators and accumulated esti-
mated elapsed times to such points or FIR boundaries, when so prescribed
on the basis of regional air navigation agreements, or by the appropriate
ATS authority.
Examples: EET/CAP 0745 XYZ0830
EET/EINN0204
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RIF/ The route details to the revised destination aerodrome, followed by the
ICAO four-letter location indicator of the aerodrome. The revised route
is subject to re-clearance in flight.
Examples: RIF/DTA HEC KLAX
RIF/ESP G94 CLA APPH
RIF/LEMD
REG/ The registration markings of the aircraft, if different from the aircraft
identification in Item 7.
SEL/ SELCAL Code, if so prescribed by the appropriate ATS authority.
OPR/ Name of the operator, if not obvious from the aircraft identification in
Item 7.
STS/ Reason for special handling by ATS, e.g. hospital aircraft, one engine
inoperative, e.g. STS/HOSP, STS/ONE ENG INOP.
TYP/ Type(s) of aircraft, preceded if necessary by number(s) of aircraft, if
ZZZZ is inserted in Item 9.
PER/ Aircraft performance data, if so prescribed by the appropriate ATS
authority.
COM/ Significant data related to communication equipment as required by the
appropriate ATS authority, e.g. COM/UHF only.
DAT/ Significant data related to data link capability, using one or more of the
letters, S, H, V, and M, e.g. DAT/S for satellite data link, DAT/H for HF
data link, DAT/V for VHF data link, DAT/M for SSR Mode S data link.
NAV Significant data related to navigation equipment as required by the
appropriate ATS authority, e.g. NAV/INS.
DEP/ Name of departure aerodrome, if ZZZZ is inserted in Item 13, or the
ICAO four-Letter location indicator of the location of the ATS unit from
which supplementary flight plan data can be obtained, if AFIL is inserted
in Item 13.
DEST/ Name of destination aerodrome, if ZZZZ is inserted in Item 16.
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ALTN/ Name of destination alternate aerodrome(s), if ZZZZ is inserted in Item

16.
RALT/ Name of en route alternate aerodrome(s).
RMK/ Any other plain language remarks when required by the appropriate ATS
authority or deemed necessary.
ITEM 19: SUPPLEMENTARY INFORMATION

Endurance
After E/ INSERT a four-figure group giving the fuel endurance in hours and
minutes.
Persons on board
After P/ INSERT the total number of persons (passengers and crew) on board,
when required by the appropriate ATS authority. INSERT TBN (to be
notified) if the total number of persons is not known at the time of filing.
Endurance
After E/ INSERT a four-figure group giving the fuel endurance in hours and
minutes.
Persons on board
After P/ INSERT the total number of persons (passengers and crew) on board,
when required by the appropriate ATS authority. INSERT TBN (to be
notified) if the total number of persons is not known at the time of filing.
Emergency and survival equipment
R/ (RADIO) CROSS OUT U if UHF on frequency 243.0 MHz is not available.
CROSS OUT V if VHF on frequency 121.5 MHz is not available.
CROSS OUT E if emergency location beacon - aircraft (ELBA) is
not available.
S/ (SURVIVAL
EQUIPMENT) CROSS OUT all indicators if survival equipment is not carried.
CROSS OUT P if polar survival equipment is not carried. CROSS
OUT D if desert survival equipment is not carried. CROSS OUT
139
M if maritime survival equipment is not carried. CROSS OUT J if

jungle survival equipment is not carried.
J/ (JACKETS) CROSS OUT all indicators if life jackets are not carried. CROSS
OUT L if life jackets are not equipped with lights. CROSS OUT F if
life jackets are not equipped with fluorescent. CROSS OUT U or V
or both as in R/ above to indicate radio capability of jackets, if any.
D/ (DINGHIES)
(NUMBER) CROSS OUT indicators D and C if no dinghies are carried, or
INSERT number of dinghies carried; and
(CAPACITY) INSERT total capacity, in persons, of all dinghies carried; and
(COVER) CROSS OUT indicator C if dinghies are not covered; and
(COLOR) INSERT color of dinghies, if carried.
A/ (AIRCRAFT
COLOR AND
MARKINGS) INSERT color of aircraft and significant markings.
N/ (REMARKS) CROSS OUT indicator N if no remarks, or INDICATE any other
survival equipment carried and any other remarks regarding sur-
vival equipment.
C/ (PILOT) INSERT name of pilot-in-command.
2.3 Filed by
INSERT the name of the unit, agency, or person filing the flight plan.
2.4 Acceptance of the flight plan
Indicate acceptance of the flight plan in the manner prescribed by
the appropriate ATS authority.
2.5 Instructions for insertion of COM data
Items to be completed:
COMPLETE the top two shaded lines of the form, and COMPLETE

the third shaded line only when necessary, in accordance with the
provisions in PANS-RAC, Part IX, 2.1.2, unless ATS prescribes
otherwise.
140
F lig h t P lan
3. Instructions for the Transmission of a Filed Flight Plan (FPL) Message

Correction of obvious errors
Unless otherwise prescribed, CORRECT obvious format errors and/
or omissions (i.e. oblique stokes) to ensure adherence as specified in
Section 2.
Items to be transmitted
TRANSMIT items as indicated hereunder, unless otherwise prescribed:
(a) the items in the shaded lines, above Item 3;
(b) commencing with <<= (FPL of Item 3: all symbols and data in the
unshaded boxes to the )<<= at the end of Item 18, additional align-
ment functions as necessary to prevent the inclusion of more than 69
characters in any line of Items 15 and 18. The alignment function is
to be inserted only in lieu of a space so as not to break up a group of
data, letter shifts and figure shifts (not preprinted on is to be inserted
only in lieu of a space so as not to break up a group of data, letter
shifts and figure shifts (not preprinted on the form) as necessary;
(c) the AFTN Ending, as described below:
End-of-Test Signal
(a) one LETTER SHIFT
(b) two CARRIAGE RETURNS, one LINE FEED
Page-feed Sequency
Seven LINE FEEDS
End-of-Message Signal
Four of the letter N
Instructions for the Transmission of a Supplementary Flight Plan (SPL)
Message
141
Transmit items as indicated hereunder, unless otherwise prescribed:

(a)
AFTN Priority Indicator, Addressee Indicators <<=, Filing Time,
Originator Indicator <<= and, if necessary, specific identification of
addresses and/or originator;
(b) commencing with <<= (SPL of Item 3:
all symbols and data in the unshaded areas of boxes down to the ) <<=
at the end of Item 18,
additional alignment functions as necessary to prevent the inclusion of
more than 69 characters in any line of Items 15 or 18. The alignment
function is to be inserted only in lieu of a space, so as not to break up a
group of data, letter shifts and figure shifts (not preprinted on the form)
as necessary;
END-of-Text Signal
Page-feed Sequency
Seven LINE FEEDS
4. Instructions for the Transmission of a Supplementary Flight Plan (SPL) Message
Transmit items as indicated hereunder, unless otherwise prescribed:
(a)
AFTN Priority Indicator, Addressee Indicators <<=, Filing Time,
Originator Indicator <<= and, if necessary, specific identification of
addressees and/or originator;
(b) commencing with <<= (SPL:
142
F lig h t P lan
all symbols and data in the unshaded areas of boxes 7, 16, and 18, except that
the ‘)’ at the end of box 18 is not to be transmitted, and then the symbols in
the unshaded area of box 19 down to including the )<<= box 19,
additional alignment functions as necessary to prevent the inclusion of more
than 69 characters in any line of Items 18 and 19. The alignment function is
to be inserted only in lieu of a space, so as not to break up a group of data,
letter shifts and figure shifts (not preprinted on the form) as necessary;
END-of-Text Signal
Page-feed Sequency
Seven LINE FEEDS
143
5. ICAO MODEL FLIGHT PLAN FORM
144
F lig h t P lan
6. ICAO MODEL FLIGHT PLAN, REVERSE SIDE
145
AVIATION WEATHER
TAF (Terminal Aerodrome Forecast) METAR (Meteorological Actual

Routine Weather)
• Forecasted Weather Actual Weather
• Issued 4 times a day (0000z/0600z/1200z/1800z) Issued every 1 Hour

• Valid for 24 or 30 Hours (When New TAF is issued Old Valid for 1 Hour
one will be Expired)
E.g. 1:
TAF VCBI 1521402 1600/1624 15005KT 9999 SCT016 BKN100 TX32/1608Z
TN26/1600Z TEMPO 1522/1603 8000 - TSRA/SHRA SCT010 BKNO16
FEW018CB BECMG 1603/1604 24008KT TEMPO 1612/1620 8000 -TSRA/
SHRA SCT010 BKNO16 SCT018TCU OVC100 BECMG 1613/1614 15005KT=
TAF — Terminal Aerodrome Forecast (Forecasted Weather)
VCBI — Airport Code (CMB: COLOMBO)
152140Z - Issued Time (15th 2140Z [ZULU Time])
1600/1624 — Validity Period (From 16th 0000Z tilt 16 15005KT — Wind [150/05KT]
(Wind Direction from 150 Degrees at 05 Knots)
9999 - Visibility (In Meters) Eg. 10,000 meters (10Km) [ CAVOK : Visibility Greater
than 10Km]
SCT016 BKN100 — Cloud Coverage with Cloud Base Height
146
Av ia tio n Weather
SKC: Sky Clear

FEW : Few 1/8 to 2/8 of the sky is covered
SCT : Scattered 3/8 to 4/8 of the sky is covered
BKN : Broken 5/8 to 7/8 of the sky is covered
OVC : Overcast 8/8 of the sky is covered
SCT016 — Scattered at 16,00 FT
BKN100 — Broken at 100,00 FT
BAD CLOUDS
CB — Cumulonimbus
TCU — Towering Cumulus
TX32/1608Z — Maximum Temperature 32C on 16th at 0800Z
TN26/1600Z — Minimum Temperature 26C on 16th at 0000Z
TEMPO 1522/1603 8000 -TSRA/SHRA SCT010 BKNO16 FEW018CB
(TEMPO)Temporary between 15th 2200Z and 16th 0300Z (-) “Light” (TS)
Thunderstorm with (RA) Rain and (SHRA) Showering Rain & Scattered at 10,00FT
and Broken at 16,00FT and Few clouds at 18,00FT with Cumulonimbus
BECMG 1603/1604 24008KT
(BECMG)Becoming between 16th 0300Z and 16th 0400Z Winds from 240 Degrees
at 08 Knots
TEMPO 1612/1620 8000 -TSRA/SHRA SCT010 BKNO16 SCT018TCU OVC100
Temporary between 16th 1200Z and 16th 2000 Visibility 8000 Meters (-) “Light” (TS)
Thunderstorm with (RA) Rain and (SHRA) Showering Rain Scattered at 10,00FT
Broken at 16,00FT Scattered at 18,00FT with Towering Cumulus and Overcast at
100,00FT
BECMG 1613/1614 15005KT=
Becoming between 16th 1300Z and 16th 1400Z winds from 150 degrees at 05 knots
147
E.g. 2:
METAR OOMS 160300Z 22006KT 190V250 3000 NSC R08/P2000 R26/M2000
HZ 35/13 Q1003 NOSIG=
METAR — Meteorological Actual Routine Weather (Actual Weather)
OOMS — Airport Code (MCT: Muscat)
160300Z — Issued Date and Time (16th at 0300Z)
22006KT — Winds from 220 Degrees at 06 Knots
190V250 — Winds variable between 190 degrees and 250 degrees
3000 — Visibility 3000 Meters
NSC — No Significant Clouds R08/P2000 — Runway Visual Range for Runway 08
is Greater than 2000 Meters
R26/M2000 - Runway Visual Range for Runway 26 is Less than 2000 Meters
HZ — In Haze (FG: Fog / BR: Mist / FU: Smoke / DU: Dust / SA: Sand Storm / SN:
Snow / RA: Rain / IC: Ice Crystals)
35/13 — Temperature 35 C and Dew Point 13C (Dew point is the temperature
where Air saturates)
Q1003 — QNH is 1003 Hecto Pascal or mili Bars (Aircraft Altemeter Setting)
NOSIG — No Significant Weather.
= : END OF METAR
148
Av ia tio n Weather
North Pole
Stratosphere
Troposphere
EARTH
Equator
Tropoause
149
Ground Operation
Management
OVERVIEW
We can distinguish two major types of Ground Handling Procedures which are clas-
sified as either
Terminal Operation (Passenger Services)
Or
Airside Operation (Ramp Services)
■■ Ramp Services
- Supervision
- Safety measures
■■ On Ramp aircraft services
- Toilet services
- Water services
- Cleaning of cockpit & cabin windows
- Routine and non routine maintenance
- Fuelling
- Loading and unloading of baggage, cargo & mail
■■ On-board services
- Cabin cleaning, catering, in-flight entertainment
150
Gro u n d Op e r a tion Manag em ent
■■ External Ramp equipment

- Passenger steps
- Loading equipment (FMC, dolly, trolly, tractors)
- Incapacitated passenger handling units
- Catering Loaders
- Technical support equipment (GPU, ASU)
- Fuel trucks
Ground handling management has to deal with diverse tasks, preferably these oper-
ations are performed simultaneously to decrease ground time and thus to increase
aircraft productivity. Airlines pay at the most part for the delays that the aircraft
experience. Therefore, they strongly emphasizes the time-efficiency of ground oper-
ation. Ground handlers depend on technology advanced equipment, coordination
of staff and information support system.
151
Operational Analysis
A. LAYOUT OF OPERATION
As we can see on figure 7, ground handing is a multi - task procedure. Since man-
agers want to save money for the airlines they work for,they endeavor to perform
simultaneously as many operations as they can.
Fig 7 The Airbus A320 being serviced during a turnaround with the help of ground
support systems and mobile equipment
Source : Airbus A320 Airplane Characteristics for Airport Planing
152
Op e r a tio n a l A nalysis
B. TIMING
Table below is an example of a B747 Serving at a station turnaround. As we can
see, many task are performed simultaneously . Time can be much shorter with effi-
ciency. Proper coordination of all workers on Tarmac is required to ensure safety of
staff and equipment and to be time efficient.
An ex sample of the B-747 Servicing at an end station turnaround
Time
Activity 10 20 30 40 50 60
(mints)
Position passenger bridges 1

Supply power 1
Deplane passengers 11
Unload main deck cargo 14
Service lavatories 25
Service galleys 30
Service cabin 30
Service potable water 29
Fuel aircraft 14.5
Board Passengers 28
Unload FWD lower lobe 18
Load main deck cargo 10
Load FWD Lower lobe 38
Load aft lower lobe 10
Start engines 14
Power supply removal 3
Removal bridges 1
Push back 1
2
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Safe Operating Practice
■■ Training
- Ramp Safety
- Equipment positioning
- Driving license
- Dangerous goods handling
- Incident response
- Loading supervision
- Load control
■■ Personnel Projection
- Safety shoes - Hearing projection
- Reflective jackets
- Gloves (projective ones for applicable job - toilet cleaning, equipment)
■■ Operation Practice
- Sitting on moving conveyor belt
- Vehicle parking -
- Observing anti
- collision light on
- Procedure to be away from approaching aircraft until anti-collision light is off
and be away from departing aircraft when anti-collision lights are on
154
S a fe Op e r a ting P r actice
Human Factors Programme as Part of Airside Safety

- Human factor training
- Procedural compliance
- Reporting / disciplinary policy (just culture)
- Injury prevention
- Fatigue/alertness management
- Investigations
- Assessments
Why Human Factors are Important to Airside Operation

- 80% of Apron accidents and incidents involve some type of human error, or
violation of company policies, processes and procedures.
- Human factor training improves work performance and promote culture
safety and compliance.
Safety Culture
Organizational safety culture sets boundaries for acceptable behavior in the work-
place by establishing the behavior limits and norms.
- Senior Management commitment
- Documented policies - Training
- FOD Prevention Practice
155
Equipment
All vehicles and equipment should be cleaned and maintained to a high standard.
They will conform to all air side regulations and any other mandatory applicable
standards as appropriate.
Daily vehicle check inspection to be carried out. Parking of vehicle should be at the
designated parking areas. Observe strict compliance with maintenance schedule.
PS: 1) Distribute hard copies of parking layout plan
2) Distribute hard copies of diagrams of
■■ Steps
■■ FMC
■■ Dollies
■■ Tractors
■■ GPU
■■ Ambulift
156
Eq u ip m ent
Components of an Aircraft
When it is necessary to enplane or deplane passengers via an aircraft’s air stairs or

by mobile passenger stairs and passengers are required to walk across an area of the
ramp to/from the terminal building, it is imperative that utmost attention be given
to ensuring the safety and security of those passengers. Passengers are not generally
aware of the potential dangers that surround them, and it is, therefore, your respon-
sibility to ensure their safety and security by utilizing these procedures.
- An airline/ground handling representative will be positioned on the ramp pro-
viding escort and direction to the deplaning passengers.
- The airline representative(s) shall meet the aircraft and escort the passengers
to/from the gate and monitor them until the last passenger is safely inside the
terminal or onboard the aircraft.
- Passengers must be transported by vehicle where applicable.
157
Guidance
Staff should be made aware of the following concerning passenger handling during
the process of enplaning and deplaning:
- Getting on wrong bus
- Getting on wrong aircraft
- Walking under aircraft wing
- Walking in the fueling zone
- Using mobile phones, smoking or dropping FOD
- Passengers being on a stand with an aircraft running an where they could be
subject to jet blast.
158
Aircraft Turnaround
Coordination
Coordination and overseeing of aircraft turnaround activities are important to

achieve a safe, secure and efficient operation in compliance with local regulations
and standard operating procedures.
The turnaround coordinator or designated post holder will supervise activities for
overall aircraft turnaround, ensuring safe work practices of all turnaround processes.
Function of a turnaround coordinator involves overseeing ground handling
activities.
Concentrate on punctuality within the parameters of safety and compliance with
regulating authority requirement.
ROLE OF RAMP COORDINATOR

Pre-Arrival
- Collect details of disembarking and joining loads of Passengers including
transfers cargo & mail.
- Gather information on special loads special category passengers.
- Special category loads.
- Collect copy of load plan and ensure details are properly understood and clar-
ify any queries with the concerned load controller.
- Pre-plan to prioritize activities
159
- Pre-plan resources and ensure both manpower and equipment are available to
meet aircraft on arrival.
- Re-calculate applicable ground times as applicable for late arrival flights.
On Arrival
- Pass chocks on time as applicable.
- Monitor deplaning process of passengers.
- Meet crew for required coordination to provide information.
- Coordinate with inter-departments to facilitate handling.
- Monitor ground handling activities and prioritize as per company procedures.
- Ensure all offloading/loading are carried out according to plan and communi-
cate with the assigned load controller (or designated Coordinator of the sec-
tion) as applicable for any deviations.
- Deviation on loading are to be carried out only when confirmation is given by
the load controller assigned for the flight. Any offloading due space or other
LMC (last minute changes) should be communicated to the load controller
prior to finalizing of load sheet.
- Execute co-ordination plan with time management to achieve O.T.P. (On-Time
Performance).
- Activate incident response according to company approved policy.
- Coordinate with crew for boarding clearance and last minute requirements.
- Communicate as required to inform boarding clearance.
- Monitor enplaning of passengers and ensure priority and proper care for spe-
cial passengers.
- Communicate with Loading Supervisor Baggage Units of departure/transfer
arrival to finalize loading.
- Communicate to crew once boarding is completed and provide final count
prints.
160
A irc r a ft Tu r n a ro u nd C oordination
Departure
- Pass chock off times as applicable.
- Communicate with designated post holder to finalize delay reasons (if any)
with proper justifications and provide any important issues during flight
handling.
- Record all details of events in the dispatcher card and raise additional activity
reports as required.
161
BAY PLAN ASSOCIATED INFORMATION

ICAO ANNEX 14 Aerodrome reference code elements (aircraft wingspan)
CODE LETTER WINGSPAN TYPE examples

A < 15m
B < 24m
C 24m < 36 737-200, A320
D 36m < 52 B767, A310
E 52m < 65 B777, B787, A330
F 65m < 80 B747, A380
NOTES- The chart has only few aircraft tabulated

A 380 though classified as code F as the highest type at an airport, can land on a
code E classified airport, provided certain operational conditions are investigated
and civil aviation authorities are convinced to allow such landing.
Guidelines to prepare bay plan (Applicable to a Particular Airport)

- Consider VIP requirements (Refer VIP Movement Form)
- Consider Notification regarding bay restrictions.
- Go through Mayfly in order to obtain details about ADHOC flights.
- Consider time gap between arrivals and departure of two flights when alloca-
tion bays to avoid last minute changes due overlapping which requires moving
of equipment. Refer to chart available with Duty Officer for guidance for max-
imum limitations and strength for the bays. (Provided by Airpoart Authority)
- It is imperative for the Duty Officer to check the bay plan carefully and sign on
it in case it is delegated to Operations staff for some reasons.
162
- There is a minimum clearance required between two aircraft wing tips parked
on adjacent bays.
- In the event that the maximum wing span is not known, kindly contact A.T.C.
who may advise accordingly even if they have to refer to the crew of the aircraft
to obtain the information.
- Since safety is involved, extreme precaution should be taken while allocating
Bays.
- Before allocating Push back please make sure to check with line control whether
we have tow bar for the type of aircraft to avoid last minute difficulties.
- Night stoppers are to be planned to park on appropriate bay to avoid difficul-
ties by parking a Code C aircraft on a Code E Bay. Thus arising a situation
where there is no bay available when on arrival of a Code E aircraft.
- Once a Plan (A, Bl, B2) or selected continue with the same pattern for the entire
period.
163
164
Passenger Terminal
PASSENGER REQUIREMENTS
- Comfort — comfort will include type of aircraft the obvious choice will be a
wide body over a narrow body. Direct flights or less in-between stops. Good
meal onboard, friendly and efficient crew and ground staff, proper in-flights
entertainment, etc. Price do matter and fit into the comfort zone.
- On-time Performance
- Quick process times at Arrival/Departure/Transfer
- Zero mis connection of flights
- Zero mishandling of baggage
Most passengers are unaware of Safety and Security Procedures. The amount of
hardwork carried out by Airlines and ground handlers to ensure maintain conform-
ity with Safety and Security requirements are not known to the passengers.
- High on time record is a good marketing tool as passengers dislike delays and
become impatient. Delays need to be analyzed to carry out means to find solu-
tions to avoid repetitions and keep unavoidable delays to a minimum.
- Queuing at checking, late clearing formalities at departure, arrival or trans-
fer delayed baggage collection are not pleasant for the traveler and processing
should be faster and efficient, whenever possible provide fast track services to
the discerning client.
- Incapacitated passenger handling should be on priority.
- Passengers do not like to mis connect. Reasons may be beyond control of an
airline such as weather but this is not up to the expectation of a traveler.
165
- Plan onward itineraries well to avoid very short transfers which does not fall
under a minimum connecting time.
- Plan transfer services very efficiently to avoid delays which can be controlled.
- No matter how good the service was, not receiving the bag at destination will
irate the traveler. Paying immediate compensation, quick completion of docu-
mentation can calm the situation a bit but will not overcome the bitter feeling.
Few concerns are tabulated below:
- Use quality labels to avoid peeling off or getting detached.
- Label the bag correctly.
- Fix name labels.
- Avail services of baggage reconciliation system, to minimize mishandling
- Ensure baggage manifestation records taking with system at check-in and
reconciliation.
- Ensure proper communication system at checking, baggage make-up areas
(joining/transfer) for ground coordination to avoid leaving behind baggage.
- Should mishandling take place, ensure fast recovery action is initiated by mis-
handled section.
- Avoid offloading due to payload requirements and if needed, restrict capacity
to suit load factor.
- Analyze baggage discrepancies to find solutions.
- Mind set employees to understand the importance of baggage.
Efficiency in Airport Elements
- Passengers, visitors, employees
- Gate allocation, counter allocation
- Queuing time
- Processing time
- Delivery times
- Transfer connection times
166
Pa s s e n g e r Ter m inal
- Information system facilities

- Incapacitated passenger - handling
BASIC FUNCTIONS
Departure
■■ Flight Editing
Open the flight for through checking according to requirement of each airline pro-
cedures. Protect requested seats; allocate seats for special category passengers,EG;
incapacitated passengers, Stretcher passengers, mothers with infants etc.
■■ Checking
Check validity of the ticket, class of travel, status of travel, availability of visa at des-
tination, carryout security questions and hidden dangerous good questions, check
onward connections ,enter details to the system including APIS data ,prepare excess
baggage tickets for those who exceed limitations ,label the bag/s with on line or
interline tags as required, issue boarding cards.
■■ Cashier
Collect excess baggage charges
■■ Boarding
Carryout boarding as per local procedures and ensure passengers aboard the cor-
rect flight, ensure special category passengers are boarded with special care. Tally
the final according to the final count of the load sheet; obtain a system confirmation
to be sent on board.
(Bags of no-show records to be taken and bags to be offloaded, commander of the
flight will require verification prior to departing)
Transfer Unit
Facilitate transfer passengers; re-check when required due to delays cancellation etc.
Assist passengers proceeding to hotels on Airline account.
167
Arrival unit
Monitor baggage claim areas; raise P.I R, s for passengers missing bags or for bags
which are damaged, initiate tracer action.
Operations
Carryout VHF communication to facilitate crew within the FIR .Take note of met
folder ,ATC and Fuel flight plan requirement and assist crew as required, according
to agreed procedures .
Administration
Maintain statistical records, carryout general administration, staff rostering and
training allocation. Maintain flight flights. Follow up to ensure adequate stationary
stocks are readily available. Ensure hand held radio systems, intercom systems, telex
operations are serviceable to maintain good communication.
Above is a very brief description and specialized training is provided to master
procedures.
168
Foreword
Joining the Aviation field was more fortuitous than deliberate but I am glad I took
this step. I began my career in 1969 with ‘Air Ceylon’, the Sri Lankan National carrier
which is now called ‘Sri Lankan.’
Bandaranayake International Airport; a well planned masterpiece was built with
Canadian Aid and opened in the year 1967. A key function of this slick new building
was to handle foreign carrier operations and to expand the national carrier’s net-
work. Anticipating migration from propeller operation to jet operation, the Hawker
Siddeley Trident was the first jet plane purchased by Air Ceylon.
Air Ceylon gave me the opportunity to learn the basics of Ground Handling
Operations. The seven foundation years spent with Air Ceylon, I fondly remember
as my stepping stone into the exciting world of aviation.
A change in my career took place in the year 1976 when I took an appointment with
Oman International Services in Oman. Birth of the Omani national carrier ‘Oman
Air’ took place in the year 1996.
Working at Oman International Airport gave me the scope and latitude to work
in other areas of aviation such as flight operations, training, administration, mar-
keting, handling contracts, procedure development and the preparation of ground
handling manuals.
I returned to the motherland after 35 years with Oman Aviation/ Oman Air and
many wonderful memories.
On my return to Sri Lanka I worked as Head of Operations at one of the Aviation
Institutes that trained Line Maintenance Engineers based on the EASA syllabus.
169
Following this venture I joined as Ground Operation Consultant to carry out pro-
ject work with Aero Chapter an Australian based aviation establishment.
Thus Aviation has evolved into a passion. I still find it interesting to keep abreast
with modern developments in the field of aviation and to continuously challenge
myself.
These articles will be a useful learning curve for those who seek to work within the
aviation field and to others it will be useful facts.
D. Ehelepola
Reference To The Internet Was Carried Out
To Formulate The Topics
170
Aircraft Crashes
American Airlines Flight 191

Date: May 25, 1979
Fatalities: 272
The DC10 aircraft departed from Chicago O’Hare airport with 271 passengers on
board. Safe journey ended in disaster when the left engine got detached from the
wing and fell off ,resulting the plane to roll in the air and crash to ground about a
mile from the runway.
All 271 passengers were killed, making it America’s worst disaster.
Investigation revealed it a result of a deviation in the procedures in removing the
plane’s engines for maintenance, cracking an aluminum component which held the
engine to the wing.
Iran Air Flight 655
Date: July 3, 1988
Fatalities: 290
This incident though controversial took place during the Iran Iraq war. Iran Air
flight 655 operated by A300 was shot down by a surface to air missile fired from US
military cruiser USS Vincennes. All 200 people on board were killed.
Flight was in Iranian airspace over Iranian territorial waters with no deviation of the
usual flight path.
US government claimed that attempts were made several times with the Iran Air
flight to establish identity without any luck. Shots were then fired mistaking the
civilian aircraft to be an F14-A Tomcat fighter plane,
171
A settlement was reached at the International court of justice; US Govt regretted the
loss of lives and paid the due compensation.
Two Boeing flights collision –KLM 4805/PANAM 1736
27th March 1977
Fatalities 583
Survivors 61
Collision of the two Boeing 747 passenger jets on the runway at Los Rodeos Airport
(now Tenerife North Airport), on the Spanish island of Tenerife, Canary Islands.
The crash killed 583 people,. This is the worst accident in the history of Aviation.
Investigation – Pilot Error; Runway incursion, heavy fog, failure in communication
Air India Flight 182
Date: June 23, 1985
Fatalities: 329
Air India Boeing 747 crashed off the coast of Ireland en route from Toronto to Sahar
International in India, after a bomb placed in the cargo hold by Sikh extremists
Babbar Khalsa exploded over the Atlantic.
Responsible passenger checked in but did not board the flight.
(later ICAO regulations made it mandatory to offload bags of passengers who fail
to board a flight)
Investigation into the bombing of Flight 182 found numerous failings in the security
procedures in Canada.
Saudi Arabian Airlines Flight 163
Date: August 19, 1980
Fatalities: 301
Flight 163 took off from the Saudi capital airport en route to Jeddah, and returned
back to Riyadh minutes later for an emergency landing after a fire started in the
cargo Hold..
Pilot taxied the aircraft back towards the airport, stopping on the runway for 3
minutes,
Another 23 minutes elapsed to access the aircraft once the engines stopped. By the
time the doors were opened all on board died from smoke inhalation.
172
A irc r a ft Cr ashes
Investigation; The source of the fire is believed to have been from two butane stoves
in the cargo. Pilot did not initiate emergency evacuation.
Main Causes of Plane Crashes

■■ Pilot Error
■■ Mechanical error
■■ Weather
■■ Sabotage
■■ Human Error
Finding Justice for Victims of Plane Crashes

There are varied causes for aircraft crashes. Even a bird can cause a severe accident.
It is a complicated matter to find justice for the victims. Process depends on actual
facts and evidence; hence it is very important to seek counsel from expert attorneys
who are well experienced in aviation litigation.
173
Accidents and Incidents
(Aviation)
Definition
An aviation accident is defined in the Convention on International Civil Aviation
Annex 13 as an occurrence associated with the operation of an aircraft which takes
place between the time any person boards the aircraft with the intention of flight
and all such persons have disembarked, in which a person is fatally or seriously
injured, the aircraft sustains damage or structural failure or the aircraft is missing or
is completely inaccessible. An accident in which the damage to the aircraft is such
that it must be written off, or in which the plane is destroyed is called a hull loss
accident.
An aviation incident is also defined there as an occurrence other than an accident,
associated with the operation of an aircraft, which affects or could affect the safety
of operations.
Causes of Incidents and Accidents

Aviation safety experts have realized for some time that aircraft incidents and acci-
dents almost always result from a series of events, each of which is associated with
one or more cause factors. Thus, the cause of an accident or incident has many
aspects. Some internationally accepted definitions in the context of the investigation
of an aircraft accident or incident are listed in (ICAO, 1994):
■■ Causes are actions, omissions, events, conditions, or a combination thereof,
that lead to an accident or incident.
174
A c c id e n ts a n d In c i dents (Aviation)
HISTORY
The first fatal aviation accident was the crash of a Rozière balloon near Wimereux,
France, on June 15, 1785, killing its inventor Jean-François Pilâtre de Rozier as well
as the other occupant, Pierre Romain.
The first involving a powered aircraft was the crash of a Wright Model A aircraft at
Fort Myer, Virginia, in the United States on September 17, 1908, injuring its co-in-
ventor and pilot, Orville Wright, and killing the passenger, Signal Corps Lieutenant
Thomas Selfridge.
The Five Most Common Reasons

■■ Pilot error accounts for 50%
■■ Equipment failure 20%
■■ Bad Weather 10%
■■ Sabotage 10%
■■ Human Error 10%
Pilot Error –As the pilots actively engage with the aircraft at every stage of a flight
there are numerous opportunities for things to go wrong from failing to program
the vital flight management computer (FMC), miscalculating required fuel uplift
Example of Pilot error

An investigation concluded that the plane went down due to pilot error. The air
crew used an inappropriately low airspeed, causing vibrations which they incor-
rectly interpreted as engine surges.
As a result, they further reduced engine power, causing the aircraft to stall and
crashed.
Equipment failure
Equipment failures still account for around 20 per cent of aircraft losses, despite
improvements in design and manufacturing quality. While engines are significantly
more reliable today than they were half a century ago, they still occasionally suffer
catastrophic failures.
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Examples of equipment failure.

In 1989, a disintegrating fan blade caused the number one (left-hand) engine of a
Belfast-bound British Midland Boeing 737-400 to lose power. Hard-to-read instru-
mentation contributed to the pilots’ misreading of which engine was losing power.
Confused, the pilots shut off the number two (right-hand) engine. With no power,
the aircraft crashed short of East Midlands Airport’s Runway 27, killing 47 and
injuring many, including the captain and first officer.
More recently, a Qantas A380 carrying 459 passengers and crew suffered an uncon-
tained engine failure over Batam Island, Indonesia. Thanks to the skill of the pilots,
the stricken aircraft landed safely.
Sometimes, new technologies introduce new types of failure. In the 1950s, for
example, the introduction of high-flying, pressurized jet aircraft introduced an
entirely new hazard – metal fatigue brought on by the hull’s pressurization cycle.
Several high-profile disasters caused by this problem led to the withdrawal of the de
Havilland Comet aircraft model, pending design changes
Weather
Bad weather accounts for around 10 per cent of aircraft losses. Despite a plethora
of electronic aids like gyroscopic compasses, satellite navigation and weather data
uplinks, aircraft still founder in storms, snow and fog
Examples of bad weather

In December 2005, Southwest Airlines Flight 1248, flying from Baltimore-
Washington International Airport to Chicago Midway International Airport,
attempted to land in a snowstorm. It skidded off the runway and crashed into a line
of cars, killing a toddler.
One of the most notorious bad-weather incidents occurred in February 1958 when
a British European Airways twin-engined passenger aircraft crashed while attempt-
ing to take off from Munich-Riem Airport. Many of the 23 killed on the aircraft
played for Manchester United Football Club. Investigators established that the air-
craft had been slowed to such a degree by slush (known to pilots as “runway con-
tamination”), that it failed to achieve take-off speed. Surprisingly, perhaps, lightning
is not the threat that many passengers believe (or fear) it to be.
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Sabotage
Sabotage
About 10% of aircraft losses are caused by sabotage. As with lightning strikes, the
risk posed by sabotage is much less than many people seem to believe. Nevertheless,
there have been numerous spectacular and shocking attacks by saboteurs.
Few examples of sabotage

The September 1970 hijacking of three passenger jet aircraft to Dawsons Field in
Jordan was a watershed moment in aviation history that prompted a review of secu-
rity. Hijacked by devotees of the Popular Front for the Liberation of Palestine, the
three aircraft were blown up in full view of the world’s press.
Despite improvements, malcontents still penetrate the security veil, as with the 2001
“shoe-bomber”, Richard Reid. Fortunately, Reid’s attempt to bring down an aircraft
mid-flight proved unsuccessful.
Other forms of human error
Human Errors
The remaining losses are attributed to other types of human error, like mistakes
made by air traffic controllers, dispatchers, loaders, fuellers or maintenance engi-
neers. Sometimes required to work long shifts, maintenance engineers can make
potentially catastrophic mistakes.
Example of a human error

In 1990, a windscreen blowout on a British Airways flight nearly cost the life of the
aircraft’s captain. According to the Air Accidents Investigation Branch, almost all of
the windscreen’s 90 securing bolts “were of smaller than specified diameter”. Rather
than attributing the mis-match between bolts and countersunk holes to his selec-
tion of the wrong-sized bolts, the maintenance engineer responsible for fitting the
new windscreen blamed oversized countersinks. The engineer had not been sleep-
ing well and did the windscreen replacement work during the period when his body
clock wanted him to sleep, a time when reasoning and judgment easily falter.
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Types of Aircraft Incidents of Main Interest to ICAO

■■ Engine failure. Failures of more than one engine on the same aircraft and fail-
ures which are not confined to the engine, excluding compressor blade and
turbine bucket failures.
■■ Fires. Fires Which occur in flight including those engine fires which are not
contained in the engine.
■■ Terrain and obstacle clearance incidents. Occurrences which result in danger
of collision or actualcollision with terrain or obstacles.
■■ Flight control and stability problems. Occurrences which have caused diffi-
culties in controlling the aircraft, e.g. aircraft system failures, weather phe-
nomena, operation outside the approved flight envelope.
■■ Take-off and landing incidents. Incidents such asundershooting, overrun-
ning, running off the side of runways, wheels-up landing.
■■ Flight crew incapacitation. Inability of any required flight crew member to
perform prescribed flight duties as a result of reduced medical fitness.
■■ Decompression. Decompression resulting in emergency descent.
■■ Near collisions and other air traffic incidents. Near collisions and other haz-
ardous air traffic incidents including faulty procedures or equipment failures.
This list can be expanded further in accordance to the examples given in ICAO
Annex 13 regarding the description of serious incidents. The list below, extracted
from ICAO Annex 13, is not exhaustive and only serves as guidance to the defini-
tion of serious incident.
■■ Aborted take-offs on a closed or engaged runway.
■■ Take-offs from a closed or engaged runway with marginal separation from
obstacle(s).
■■ Landings or attempted landings on a closed or engaged runway.
■■ Gross failures to achieve predicted performance during take-off or initial
climb.
■■ Fires and smoke in the passenger compartment, in cargo compartments or
engine fires, even though such fires were extinguished by the use of extin-
guishing agents.
■■ Events requiring the emergency use of oxygen by the flight crew.
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■■ Aircraft structural failures or engine disintegrations not classified as an

accident.
■■ Multiple malfunctions of one or more aircraft systems seriously affecting the
operation of the aircraft.
■■ Fuel quantity requiring the declaration of an emergency by the pilot.
■■ Failures of more than one system in a redundancy system mandatory for
flight guidance and navigation.
Case studies of Dangerous goods incidents

The following are factual scenarios relating to some of the dangerous goods inci-
dents involving passengers which have come to the attention of the CASA over
the past couple of years. The persons involved in a number of the incidents which
occurred in Australian were prosecuted and received heavy monetary fines.
1. A passenger arriving on an international flight was detected by Customs offi-
cials during routine screening of checked baggage carrying 5ml of mercury.
Mercury is a Class 8 dangerous goods and is highly corrosive to aluminum.
Not the sort of substance which should be carried in passenger’s baggage.
Fortunately, none had escaped. The passenger was counselled.
2. A shipper from the Middle East sent some dental supplies to a colleague in
Sydney. He used the postal system and the consignment was transported
by air both internationally and domestically. The dental supplies included a
glass container of about 100 mls of mercury. The glass container broke dur-
ing transport and leaked into the hold of the aircraft. Fortunately it was dis-
covered and cleaned up - very costly. Had it not been discovered, significant
weaknesses in the skin of the aircraft could have occurred. A side benefit to
this incident was the discovery that the consignee in Australia was practicing
dentistry illegally.
3. A passenger arriving on an international flight was picked up by Customs, on
a routine check, carrying a quantity of flammable solids and corrosive mate-
rial in checked baggage. The passenger was counseled.
4. On arriving at their destination, one passenger’s bag had smoke coming out
of it. A check by the airline revealed that a cigarette lighter had ignited and
burned some of the clothing.
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5. While unloading baggage, porters noticed smoke rising from a suitcase.

Investigation revealed that a quantity of book matches had caught alight. (In
recent years there have been several incidents similar to this.) Book matches
have a habit of igniting when subject to vibrations experienced by suitcases
stacked in an aircraft cargo compartment. It has even happened while the
matches have been in pockets and brief cases. Should such an incident occur
when the same passenger has also packed a leaking tin of paint thinners or
similar then it might become more interesting.
6. A courier driver arrived at a freight forwarders premises and asked to pick
up a large crate which contained black powder (an explosive). The crate had
travelled from the east by air and was not consigned or carried by the airline
as dangerous goods. The freight forwarder became suspicious and notified
CASA. Investigation revealed that the owner of the crate had deliberately
consigned it as non-dangerous then travelled the same route on a different
aircraft. The person was arrested by Federal Police and prosecuted. The per-
son served six months of a two year sentence. The sentencing judge said that
it was clear that the person knew he was committing a crime and knowingly
and recklessly placed the lives of passengers in great danger. Reinforcing this
was the fact that the same person was picked up in a different airport a few
days earlier with a brief case full of fireworks after traveling on an aircraft
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Air Hostess
The first female flight attendant was a 25-year-old registered nurse named Ellen Church.
Hired by United Airlines in 1930, she envisioned nurses on aircraft. Other airlines fol-
lowed suit, hiring nurses to serve as flight attendants, then called “stewardesses” or “air
hostesses”, on most of their flights.
Marvis Wijeratna was the first Air Hostess of Air Ceylon.
Common knowledge is that Air hostesses are there to serve passengers with meals and
drinks; however their duties go beyond serving meals, greeting and escorting passen-
gers to allocated seats. They are trained to demonstrate safety procedures, comfort
nervous passengers during situations when turbulence is high. They are also trained
on techniques of first aid. Their emergency training courses are vital to act intelligently
adhering to procedures to ensure safety of passengers during evacuation. In short they
are there for the safety and comfort of passengers.
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Few elements of recruitment criteria are minimum height of 5feet 2 inches with a max-
imum of 5feet 9 inches, weight proportionate to the height, pleasing personality, good
health and a good educational background.
Long journeys are a bit tiresome when meals are to be served several times and ,cross-
ing of several time zones affects body metabolisam.In order to sustain such harsh con-
ditions health of a stewardess has to in top form. Dealing with irate, nervous and unruly
passengers needs proper training to act professionally.
Rostering takes care of number of hours of rest they require prior to commencing on
another journey; both FAA and CAA are specific about these rules. They are governed
by a strict set of rules. They are prohibited to consume liquor 12 hours before com-
mencing duties.
Their 6 weeks of training takes care of safety procedures, emergency procedures,
first aid, grooming, swimming, passenger management, cultural interaction, Public
announcement techniques, cabin service procedures, food and beverages management,
etc almost a mini survival kit.
Grooming standards are very strict and at the beginning Airlines hired Elizabeth Ardent
to brief airhostess of proper grooming techniques.
A well groomed hostess with a pleasant smile can make the difference when passengers
enter the cabin.
The satisfaction that they get is to give passengers an enjoyable journey.
It is a glamorous job like being a model or an actress, with their experience and
knowledge they make excellent housewives and brand ambassadors...They certainly
do stand tall among many other professions...
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Air Traffic Services and Air
Traffic Controller
Air traffic control (ATC) is a service provided by ground-based controllers who

direct aircraft on the ground and through controlled airspace and can provide advi-
sory services to aircraft in non-controlled airspace. The primary purpose of ATC
worldwide is to prevent collisions, organize and expedite the flow of air traffic, and
provide information and other support for pilots
To prevent collisions, ATC enforces traffic separation rules, which ensure each air-
craft maintains a minimum amount of empty space around it at all times.
Earl Ward and Glen Gilbert are the fathers of ATC.Earl Ward may be credited with
the creation of the first control center, while Glen Gilbert with the design of the
traffic separation rules.
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Term ATC was officially adopted by British Air Ministry in the year 1939
In the year 1950 ICAO adopted standard and recommended practices related to Air
Traffic services.Several Annexes with changes were introduced to enhance proce-
dures with safety in mind.
Air Traffic Controllers; Manage the safe and orderly flow of aircraft into, out of and
between airports. In controlled, monitored airspace they remain in radio commu-
nication with pilots to ensure, safe practice-it and also abide by their per-arranged
routes and altitudes. In addition they assist pilots with information and guidance
during an emergency. In order to become an Air Traffic Controller specialized
training courses are designed and they are trained to maintain the safe, orderly,
and expeditious flow of air traffic in the global air traffic control system.. Once the
training is completed they become part of a community of highly trained profes-
sionals...Some of the core skills are, firm decision making, able to remain focused
and calm under pressure, good visual and short term memory. Good mathematical
skills and excellent communication is an essential ingredient for this challenging
role. Controllers work on position for about 90 to 120 minutes, followed by a 30
minutes break. Working hours based on shift patterns to cover 24 hours are regu-
lated to avoid stress and work fatigue. It can be stressful due to, equipment, weather;
volume of traffic, human factors etc. The position requires Air traffic control (ATC)
is a service provided by ground-based controllers who direct aircraft on the ground
and through controlled airspace and can provide advisory services to aircraft in
non-controlled airspace. The primary purpose of ATC worldwide is to prevent col-
lisions, organize and expedite the flow of air traffic, and provide information and
other support for pilots.
To prevent collisions, ATC enforces traffic separation rules, which ensure each air-
craft maintains a minimum amount of empty space around it at all times.
To fly safely pilots need active support of air traffic controllers, who are also essen-
tial to the efficiency of airports and the airline industry.
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Air Ceylon our foundation
in the sky
Aviation in Sri Lanka began in the year 1911, Bleriot Monoplane was the first
Aircraft to arrive in
Sri Lanka.
The first flight in the skies of Sri Lanka was in the early morning of 7th Dec 1912,
when two Frenchmen took off in a Bleriot aircraft, fly and land safely at the Race
course grounds. The first International flight to Sri Lanka, a De Havilland Puss moth
arrived from Bombay on 7th May 1931.
Ratmalana Airport was built in 1935, formal opening was in 1938. .Modern
International Airport at Katunayake was build in the year 1967 and opened for
International operation in the year 1968, which is now known as B.I.A(Bandaranayke
International Airport)
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Air Ceylon was established in the year 1947 as State owned flag carrier, the inaugural
flight of Air Ceylon took place on 10th Dec 1947 from Ratmalana to Kankasanturai
with 16 passengers. Initial operation was limited to domestic routes with Douglas
C-47. Fleet increased to three DC3, Sita Devi/Sunethra Devi and Viharamaha Devi.
June 1947 DC3 flew to London with few stops, the duration was 9 days.
First Captain to fly Air Ceylon was Peter Fernando and the first air hostesses was
Marvis Wijesekera who in fact was the Receptionist.
Air Ceylon (AE) in the 32 year history achieved the distinction of one of the world’s
safest Airlines never recording a single passenger fatality.. .Air Ceylon (AE) entered
into partnership with ANA (Australian National Airways) in the year 1948 and
began international services with DC4.
Air Ceylon entered into partnership with KLM in the year 1956, and later with BA
in the year 1962 .Last partnership was with UTA in the year 1972.
Earlier operation aircraft type: Lockheed Constellation/AVRO748/Nord262/
Trident/Electra Propjet/Comet 4/VC10/DC8
The birth of Air Lanka (which is now known as Sri Lankan) was on the 1st of
September 1979 when Air Ceylon was wound up and the new Airline commenced
operation with the assistance of Singaporeans. Today it has a modern fleet with a
total of 21 Aircraft and operates to 96 destinations in 46 countries in partnership
with several International Airlines and is a member of the “One World” alliance.
I had the privilege of being with Air Ceylon from 1969 to 1976 and I am ever grate-
ful to my peers and my colleagues who introduced me to Civil Aviation and showed
the path which lead to what I am today in the field of Aviation, I will cherish those
memories to the rest of my life.
Dharmasiri Ehelepola
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Aircraft Cabin
Cabin of an aircraft is the section in which passengers’ travel, cabin crew move around
the isle in this area to carry out their functions to serve and facilitate passengers
Commercial airlines divide the cabin into several sections. They could be to segregate
classes of travel, as an example; First, Business, Premium Economy and economy.
Airlines decide the classes according to the demand after analytical studies carried
out on the routes of operations as yield is important for the operation to be viable.
Higher the class comforts are more, seats are wider with extra leg space.
First and Business classes provide personalized service offered by well trained, care-
fully selected cabin crew
First Class –This section of the cabin of an airline offers the best service which is
superior to all other classes of travel, and is more expensive than all other classes.
Seats can be converted to beds for more relaxation especially on long haul flights.
187
They are provided with complimentary items such as high quality pajamas, shoes
and toiletries, personalized high quality Hi-FI entertainment and TV. They are
entitled for separate check-in, access to the airlines first class lounge and preferred
boarding and in exclusive luxury transport for remote bays.
On Board catering –Airline meal trolley introduced in the late 1960s is a small cart
supplied by the carrier for use by cabin crew inside the aircraft for transportation
of beverages, champagne, glasses cutlery vines hard liquor, food and other duty free
items. First Business class meals require careful preparation .Special dietary meals
are also available when necessary advance booking are made.
Crew seats allocated in the cabin, though not as comfortable as passenger seats are
mainly for the crew to be seated during takeoff and landing according to interna-
tional regulations .Certain times they occupy them to have a bit of a rest.
Cabin Pressurization- The process is active pumping of compressed air into the
cabin of an aircraft in order to ensure safety and comfort to all crew and passengers
on board. When the aircraft reaches a certain altitude, the natural atmospheric pres-
sure is insufficient to supply necessary oxygen to travelers on board. Lack of pres-
surization will lead the occupants to suffer from altitude sickness including hypoxia
Emergency oxygen system These are emergency equipment fitted to pressurized
commercial aircraft to be used when the cabin pressurized system fails and the
cabin altitude is above a safe level. There are number of yellow individual oxygen
masks (yellow soft silicone facial cap) stored in compartments near passenger seats,
and near galleys and lavatories and an oxygen source.
In the event cabin pressurization is lost, compartment containing the oxygen mask
will open automatically, either above or in front of passenger and crew seats. They
will also open automatically during extreme rough landing or during severe turbu-
lence. (A row of seats has an extra mask).Life jackets are also available stowed in the
corner beneath your seat or panel above your head (correct position will be advised
by the crew)
Emergency Doors-crew will advise about the number and the locations. Floor low
power markings running along the cabin will illuminate in darkness to guide pas-
sengers to the nearest exit in an emergency.
Overhead Stowage Bins-These are available for stowing passenger carry-on bag-
gage, however there are restriction to the weight and size depending on the Airline
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A irc r a ft C abin
Toilets – They are located class wise .Build in tanks supply water for the flushes and
wash basin use. Reasonable amount of toiletries, tissues, paper towels are available
for the use of both passengers and crew.
P.A system and in flight passenger announcements by crew
The public address system is used to pass information to passengers, and generally
they are used for the following purposes
■■ Boarding
■■ Door closure
■■ Safety demonstration
■■ Takeoff/decent
■■ Turbulence
■■ Decent final
■■ Landing
■■ (deviations according to operational requirement )
EG. Ladies and Gentleman the Captain has turned on the seat belt sign, if you hav-
en’t already done so, please take your seat and fasten your seat belts…………..
In-flight Entertainment
One way to keep passengers happy is to provide good on board entertainment.
Hopefully the live television or blockbuster movie would alleviate the discomfort
of any initial irritation due to some mishap. In-flight entertainment (IFE) on new
planes have become sophisticated seat-back computers loaded with more movies
than most multiplex cinemas, or wireless setups that stream content to your smart
phone or tablet. IFE systems now include Internet connectivity, interactive maps,
and even surround-sound audio.
On Board catering –Airline meal trolley introduced in the late 1960s is a small cart
supplied by the carrier for use by cabin crew inside the aircraft for transportation of
beverages, hard liquor, food and other items.
189
Aircraft Turnaround
Coordination
Coordination and overseeing of aircraft turnaround activities are important to

achieve a safe, secure and efficient operation in compliance with local regulations
and standard operating procedures.
The turnaround coordinator or the Ramp coordinator will supervise activities for
overall aircraft turnaround, ensuring safe work practices of all turnaround processes.
Function of a turnaround coordinator involves overseeing ground handling
activities.
■■ Concentrate on punctuality within the parameters of safety and Manage the
off-loading/ loading procedures of aircraft
■■ Manage the full turnaround of aircraft, coordinating resources and processes
190
■■ Apply best practices to be safe, punctual and commercially successful in turn-

around services
■■ Understand and apply the safety and punctuality aspects of loading operations
■■ Design and offer consistent services according to widely accepted IATA
Airport Handling Manual (AHM) and IATA Ground Operations Manual
(IGOM) standards
■■ Take a leading role in your ramp team
■■ Ensure all Last minute changes are incorporated in the load sheet
■■ Ensure final baggage count loaded to the aircraft tallies with the load Sheet
count
■■ Ensure total passenger count on board tallies with the final count in the load
sheet.
■■ Make certain any baggage of no-show passengers are offloaded prior to
releasing the aircraft
Training -
After completion of initial Basic Airport Services course provided by the Airline,
undergo training on check-in, Basic load control ,Loading supervision, Dangerous
goods certification, Human factor course, Security awareness ,Ramp Safety.(recom-
mend to hold at least one Load control license ,requirement differed with individual
Airline policies)
Complete the IATA aircraft coordination and loading supervision course which
includes the following subjects.
■■ Air side and ramp safety
■■ Aircraft handling operations
■■ Aircraft movement
■■ Turnaround plan
■■ Aircraft loading functions
■■ Load control functions
■■ High efficiency factors
191
Pr-Arrival
- Collect details of disembarking and joining loads of Passengers including
transfers cargo & mail.
- Gather information on special loads special category passengers.
- Special category loads.
- Collect copy of load plan and ensure details are properly understood and clar-
ify any queries with concerned load controller.
- Pre - plan to prioritize activities
- Pre - plan resources and ensure both manpower and equipment are available to
meet aircraft on arrival.
- Re-calculate applicable ground times as applicable for late arrival flights.
On Arrival
- Pass chocks on time as applicable.
- Monitor deplaning process of passengers.
- Meet crew for required coordination to provide information.
- Coordinate with inter-departments to facilitate handling.
- Monitor ground handling activities and prioritize as per company procedures.
- Ensure all offloading/loading are carried out according to plan and communi-
cate with the assigned load controller (or designated Coordinator of the sec-
tion) as applicable for any deviations.
- Deviation on loading are to be carried out only when confirmation is given by
the load controller assigned for the flight. Any offloading due space or other
LMC (last minute changes) should be communicated to the load controller
prior to finalizing of load sheet.
- Execute co-ordination plan with time management to achieve O.T.P. (On-Time
Performance).
- Activate incident response according to company approved policy.
- Coordinate with crew for boarding clearance and last minute requirements.
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- Communicate as required to inform boarding clearance.

- Monitor enplaning of passengers and ensure priority and proper care for spe-
cial passengers.
- Communicate with Loading Supervisor Baggage Units of departure/transfer
arrival to finalize loading.
- Communicate to crew once boarding is completed and provide final count
prints.
Departure
- Pass chock off times as applicable.
- Communicate with designated post holder to finalize delay reasons (if any)
with proper justifications and provide any important issues during flight
handling.
- Record all details of events in the dispatcher card and raise additional activity
reports as required.
193
Aircraft Maintenance
Engineer
An Aircraft Maintenance Engineer (AME) also Licensed Aircraft Maintenance

Engineer (LAME), is a licensed person who carries out and certifies aircraft
maintenance. The license is widespread internationally and is recognized by the
International Civil Aviation Organization (ICAO)
Becoming an aircraft maintenance engineer is one of the jobs which attract both
prestige and rewarding salaries. The profession also entices a number of people who
marvel at the prospect of maintaining machines that defy gravity and soar high up
into the sky.
Course Options
The aircraft maintenance engineering career starts with basic diploma or degree in
aircraft maintenance and progresses with apprentice training programs and license
examinations, which qualifies you to hold a license. It usually takes between 4 –
5 years of theoretical and practical experience to quality. The career pathways for
LAME are as follows.
Diploma in Aircraft Maintenance Engineering

This is a basic course that gives only the limited skills and knowledge. Normally the
diploma programs take 30 – 36 months, but covering the practical elements might
take up to 3 years. Successful completion of this program will gain you an employ-
ment as an aircraft maintenance technician.
194
A irc r a ft M a in te nance E ngineer
Degree in Aircraft Maintenance Engineering

These programs are offered in some of the universities in Europe. Mostly the cur-
riculum is designed by balancing practical and theory-based elements, for the
license and a professional degree. During the course of study, you will gain extensive
knowledge on Aviation Technology as well as management. EASA part 147 require-
ment will be fulfilled by completing all the EASA theory modules and part of the
required practical experience. After successful completion of this program, you will
be employed as a technician. However, the main advantage of this program is that
you will have to complete only the practical element to gain EASA license and your
skills in management paves way for a managerial position within a short period of
time.
EASA License Program

These license programs are being offered by EASA part 147 approved training
schools. These organizations will follow a structured theory and practical program,
which normally takes up to 30 - 36 months. At the end of the program you will be
awarded with the EASA approved certificate. You will be employed as a trainee air-
craft maintenance engineer and carryout duties under supervision. The advantage
of following a course at part 147 organizations is that you may have to work only for
3 years to apply for EASA license instead of 5 years.
TAME (Trainee Aircraft Maintenance Engineer) this program is offered only by
some of the part 145 approved aircraft maintenance organizations. The companies
will hire you as apprentice and provide training under the guidance of an aircraft
maintenance engineer. You will spend five years as a trainee, gaining practical expe-
rience and passing your license exams as you go. If you choose this path, you will
need to approach organizations and ask them to take you on to the program, as not
all organization offers this program.
Note: Whichever pathway you choose, you are required to hold your local (country
that you are employed) civil aviation Aircraft Maintenance Engineer License to sign
out an aircraft.
195
Job Description
These engineers work round the clock inside a closed hangar or out on the run-
way at various drastic temperature conditions. Aircraft maintenance is classified
as Line Maintenance and Base Maintenance, which involves the following services.
An-aircraft maintenance engineer is responsible for ensuring an aircraft operates
properly and safely. ... Daily duties may include keeping records of and perform-
ing scheduled maintenance, making emergency repairs, or preparing for Federal
Aviation Administration (FAA) inspections.
Line Maintenance
■■ Any unscheduled maintenance resulting from unanticipated events.
■■ Scheduled servicing and inspection checks that do not require specialized
training, equipment or facilities.
■■ First flight service preparation.
■■ Aircraft maintenance after a period of being out of service.
■■ Servicing or repairs on enrooted aircraft during transits.
■■ Preparing an on-time schedule departure.
Base Maintenance
■■ A and B checks
■■ Technical defect rectification
■■ Interior refurbishment
■■ Exterior aircraft cleaning
■■ C and D checks
■■ Routine maintenance
■■ Flight hours review
■■ Avionics and airframe modification
■■ Structure inspection and repairs
■■ Composite repairs
■■ NDT (Non Destructive Testing)
■■ Engine overhaul and replacement
■■ Landing gear checking and replacement
196
Airports of the Future
Air travel is the fastest mode of transportation, which is very much safer than other
modes of transportation.Tourisam is the fastest growing industry .People love to
travel to other countries and the purpose can be business, holidaying or for other
needs. During travel they have to experience the facilities at the airports. People
hate long queues which is annoying and frustrating. Self serving check-in will be a
standard in the future.
Online checking has reduced a bit of the waiting time at the airport counter, facing
grumpy staff with heavy workload. Baggage drop off and retrieval has drawbacks
and loss baggage is a nightmare to the traveller. There are many airports where you
have to carry a paper boarding pass; many are in the process of converting to the
paperless smart phone boarding pass.
With many airports and Airlines opting for (REID) radio frequency identification
to label and track baggage, worries of loss baggage will be a thing in the past. Airlines
can keep a track of baggage at each phase of the journey until the final destination,
which can include many Airlines and many points of interlining. Baggage claim at
the carousel will be easier.
Biometric passports and biometric scanning has advanced Air travel and we can-
not rule out the possibility of even getting rid of the passport .When things really
advance with time, biometric passport data and boarding pass data could be stored
in one biometric ticket. Each traveller will be scanned with biometric date unique
to them. This can become a possibility once the regulatory hurdles are taken care of.
Amsterdam Schipol Airport and London Heathrow Airport are carrying out exper-
iments on this issue. Once this is implemented, the need for passport and boarding
pass check at multiple stages of the journey will not be necessary.
197
Area of security will undergo a big change with laser molecular body scanners.
Passengers can simply walk pass them rather than waiting in another queue. These
will scan for banned substances or liquids in clothing or baggage.
Many Airports offer good duty free facility and in the future touch screen wall
screens and intelligent Chatbots will take care of shopping requirement of a travel-
ler. The chatbots are able to speak any language. The traditional retail sales outlets
will also remain .Airport lounges and relaxation areas will have adequate facilities
to please the traveller.
The distance from the Airport to some cities is not very encouraging as it is another
time waster. Faster railway tracks will make it quick and cheap to get to the city..
Some Airport for example Heathrow, Amsterdam does provide faster train services
to their cities .We cannot rule out the possibility of supersonic travel in the future.
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Historical look at Weather
Forecasting
Weather forecasting –it is the application of science and technology to predict the
conditions of the atmosphere, for a given location at a given time.
Ancient methods-Babylonians, Greeks, Chinese and Indians contributed immensely
in the subject of meteorology.
Aristotle was one of the forefathers in the history of the science of meteorology. His
Meteorologica is the oldest comprehensive documentary in the subject of mete-
orology. Ancient Greeks invented the term meteorology, the study of atmospheric
disturbances. The word climate stems from the Greek word klima
Babylonians predicted the weather from the clouds
. Some of our first observational meteorologists and weather forecasters were shep-
herds, farmers, hunters’, warriors and sailors whose livelihoods and safety depended
upon understanding and predicting the weather. Shepherds guarding their flocks
on the ancient hillsides looked skyward for signs of changes in the weather. Farmers
noticed that rain or drought could destroy crops if they were planted or harvested at
the wrong time. Sailors experienced severe storms at sea or long delays if they were
“trapped” in areas of calm. These groups gathered data through keen observations,
which proved important as a foundational database of weather information.
In the evening, it will be fair weather, for the sky is red, and in the morning, today it
will be stormy, for the sky is red and overcast
Following are wise old sayings
■■ Red sky at night sailor’s delight
■■ Red sky in the morning sailor’s take warning
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■■ Aches in bones and joints indicate changes in weather

■■ Wind that causes leaves to turn upwards on trees indicates a coming of a
weather change.
■■ Lack of dew on grass in the early morning indicates change in weather
■■ A circle around the moon indicates impending precipitation.
An inscription on a 3500 year old stone block from Egypt may be one of the world’s
oldest weather reports. This could also provide new evidence about the chronology
of events in the ancient Middle East Ancient weather forecasting methods usually
relied on observed patterns of events. As an example if the sunset was particularly
red the following day often had fair weather however not all of these predications
are accurate at all times
200
Aviation Weather
The earth is enveloped by a vast ocean of air called the atmosphere, at the bottom
of which lives man. The branch of science concerned with weather study is called
meteorology. Physical factors such as temperature, pressure and winds are related to
theory of flight.
Study of weather is a vast subject, however those involved in the aviation industry
attached to flight operations and flying should have an understanding of certain
basic factors to perform their duties efficiently and accurately for the safety of both
passengers and crew on board the plane. Weather is a very powerful factor that can
dictate to any mode of transportation.
Metar – It is aviation routine weather report issued at hourly or half hourly inter-
vals, with the description of the meteorological elements observed at an Airport at
a specific time.
TAF – Terminal Aerodrome forecast .It is a concise statement of the expected mete-
orological conditions at an airport during a specific period (usually 24 hours).
Speed-In aviation speed is measured in knots (nautical miles per hour); it can be
converted to miles per hour when multiplied by 1.15.
Wind – The maximum wind limit for commercial aircraft depend on the aircraft
type, airport and the direction of the wind compared to the direction of takeoff or
landing. Limitations are different for takeoff and landing, they are further restricted
due to condition of the runway (dry, wet or contaminated).A runway is contami-
nated when there is snow, ice or standing water on the runway.
Limits are divided as follows:
Cross wind component the side element of the wind
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Headwind-amount of wind from the front of the aircraft

Tailwind-amount of wind from behind the aircraft
Total wind – Ideally an aircraft would like to take off and land into a headwind as
this lowers the distance required to get airborne or the distance required to bring
the aircraft to a stop.Consider an aircraft standing still on the runway, the headwind
component during that time is 20kts, If the aircraft has a takeoff speed of 140kts, the
ground speed of the aircraft has to be only 120kts to get airborne because it already
has 20kts of airspeed from the wind.
Take Off - example B 737-800
Max allowable cross wind component for a dry runway is 33 kits and if the runway
is wet it is reduced to 27kts.Airlines can reduce the limits to suit the safety standards.
If the crosswind exceeds these limits the aircraft cannot takeoff using this particular
runway. There are no set limits of headwinds for takeoff and landing. However if
the wind speed is about 100mph the aircraft doors cannot be opened or closed, the
limitation is around 45kts.Max allowable tailwind is about 10 to 15 kits.
Landing – example B737-800- Max crosswind limitation is 33 kits for a dry runway
and 30kts for a wet runway.Max tailwind component is around 10-15kts (actual
figure is based on runway length and weight of the aircraft. Contaminated runways
have reduced limits for both cross wind and tailwind.
Door Limits- If the wind speed is above 45 kits it is not safe to operate passenger
cabin or cargo hold doors.
Turbulence- Is a flow regime in fluid dynamics characterized by chaotic changes in
pressure and flow velocity.Pre-warning is given by crew to fasten seat belts for safety
when such situations are anticipated.
Aircraft Performance in Relation to Atmospheric Pressure, Density and
Temperature-Increase in temperature gives way to decreased air density, which in
turn affects the aircraft performance in terms of reduced lifting ability and reduced
mass of air entering the cylinders for combustion. Due to very high temperatures at
certain airports Max Take Off will be reduced to Regulated Take Off and could lead
to restrict/offload payload to enable take off.
Layers of Atmosphere-Troposphere are the first layer above the surface and con-
tain half of earth’s atmosphere, weather occurs in this layer. Above this layer is the
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Av ia tio n Weather
stratosphere, and the thin layer between the two is the tropopause.Conditions are
very stable in the stratosphere, hence aircraft fly in this layer, it is very advantages to
long haul flights.
QUOTE AND UNQUOTE-(source Aerochapter)-Boeing has set a date for taking
its first B787-10 on its maiden sortie and says, if weather permits the first flight is
schedule to takeoff on 31st March2017.
Cause of Delay –National Airspace system pie chart shows the cause of delays
(USA).You can judge by the higher percentage allocated to extreme condition of
weather.
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Aviation Interesting Facts
■■ KLM is the world’s oldest airline which was established in the year 1919.
In June 2011 KLM flew the first passenger flight powered by bio-fuel. The
Boeing 737-800 carried 171 passengers from Amsterdam to Paris using used
cooking oil as part of the bio-fuel mix.
■■ Qantas is the world’s second oldest airline established in the year 1920
■■ Business class was invented by Qantas in the year 1979
■■ Internet check-in was introduced by Alaska airlines in 1999
■■ Route Sydney to Dallas flown by Qantas A380 is the longest flight by distance
■■ Frequent Flyer program was first created by Texas International airline in the
year 1979
■■ the world’s most frequent flyer
Tom Stuker has taken the term “frequent flyer” to completely new heights this year,
logging just over 1.000.000 miles in 2012 all on United, all in first class. Generally, he
has travelled over 10 million miles. The 59-year-old Chicago native and New Jersey
resident says he’s flown a total of 13 million miles, much of that in his capacity as
an independent consultant and sales trainer for automobile dealerships around the
world.
■■ Pilot and co-pilot eat different meals during a flight.
There are various rules which are imposed by different airlines. However, there is
one rule which is common to the vast majority of them. It is the rule that pilots
must be fed the same multi-course meal given to those in the first and business class
whilst the co-pilots are encouraged to eat different entrees to guard against cases of
food poisoning.
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Av ia tio n In te r e sting Facts
■■ English is the international language for flights, all pilots who fly on interna-
tional flights and air traffic controllers manning ATC centers are expected to
speak in English.
■■ In 1979 English aviator George Cayley (1773-1857) build the first glider that
could go short distance, he was known as father of Aviation.
■■ Oxygen Mask only lasts 15 Minutes: The oxygen masks in an airplane only
hold enough oxygen to last approximately fifteen minutes, which is long
enough for the plane can reach a low enough altitude to have breathable air.
■■ FAA requires for all airplanes to be capable of being evacuated within ninety
seconds .It only takes a minute and a half for a fire to spread and engulf a
plane
■■ The windows in an airport control tower must be tilted out at exactly fifteen
degrees from the vertical to minimize reflections from both inside and out-
side the control tower.
■■ Lights are dimmed in the cabin on landing not to save money, but so that
if the landing goes badly and the lights fail, passengers’ eyes will already be
adjusted to the darkness.
■■ Window shades are open during take-off and landing in case of accidents. It
allows passengers and flight attendants to see if there is fire and, if there is,
which exits to use or not use.
■■ Wings keep an airplane up in the air, but the four forces of flight - lift, thrust,
drag and weight are what make this happen. They push a plane up, down,
forward, or slow it down
■■ A child born in US airspace is a US citizen by birth.
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BIRD STRIKE
A bird strike –sometimes called bird strike (bird ingestion for an engine), bird hot
or Bash (for bird aircraft strike hazard) is a collision between an airborne animal
usually a bird or bat and an aircraft. Most bird strikes occur during day light hours.
In the world of aviation hardly a week passes without an aircraft being damaged,
and, as strange as it may sound, in many cases the fault of such problems lie in birds.
First recorded incident took place in the year 1905.First serious incident took place
in 1912, when a plane was hit by a flock of seagulls.
Meanwhile, the worst bird strike in the aviation history occurred in 1960 when an
Eastern Airlines propeller driven Lockheed L-188 Electra crashed into the sea while
attempting to take off from Logan Airport.62 people lost their lives, just 10 people
survived, A flock of starlings suddenly flew into the path of the aircraft, hundreds of
birds were ingested into the engines causing two engines to lose power, third flamed
out resulting a quick crash.
Bird strikes are a significant threat to flight safety. Most accident occurs due to a
collision involving a bird or birds and the windscreen, or when bird or birds gets
sucked into the engine. Damages pile up to millions of dollars per year.
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Av ia tio n In te r e sting Facts
Bird strikes usually occur during landing and takeoff, and during low altitude flying,
however there are occasions of bird strikes at high altitude.
Jet engine ingestion is extremely serious due to the rotation speed of the engine fan
and engine design. As the bird strikes a fan blade, that blade can be displaced into
another blade and so forth, causing a cascading failure. Jet engines are particularly
vulnerable during the takeoff phase when the engine is turning at a very high speed
and the plane is at a low altitude where birds are more commonly found
Numbers of emergency landings were performed due to bird strike. Cost of such
incidence to the industry is around $900 million each year. It causes disruption to
flight operations and threatens lives of passengers and crew.
Over the next decade bird strike incidents are expected to increase due to increasing
air traffic, increase in bird population and the trend of twin engine aircraft.
There are various methods that are used to chase away birds. Bird alarms, flash bangs
to push away birds, dogs trained to scare birds, birds’ distress Signals, birds defecting
radar Birds have no traffic sense and causes damages to windscreen and engines
of aircraft. Researchers propose a number of preliminary concepts that could help
birds to avoid aircraft, Runway lights that illuminate in sync with taxiing planes and
onboard lights that flash during taxing and shine continuously during takeoff.
Preventive Strategies
■■ Pilots should not rely onboard weather radar, landing lights, airplane mark-
ings, time of day, or visibility to prevent bird strikes.
■■ Flight operations may need to be modified in the presence of known or antic-
ipated bird activity.
■■ Delay takeoff or landing in the presence of bird activity.
■■ Below 10,000 feet, keep speed below 250 knots if operationally possible.
■■ Below 2,000 feet, climb at the maximum rate to reduce the flight time expo-
sure to a strike hazard.
■■ Descend with idle power and avoid extended low-altitude level flight, particu-
larly over water courses, nature reserves, or other areas of known or expected
bird activity.
Avoid or minimize maneuvering at low altitude to avoid birds.
Ultimate zero bird strike solution is yet to come.
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Black Box
The “black box” which was invented on 17th March 1953 by an Australian, David
Ronald de Mey Warren is made up of two separate pieces of equipment: the flight data
recorder (FDR) and a cockpit voice recorder (CVR). The Black Box is required by
international regulation, overseen by the International Civil Aviation Organization,
to be capable of surviving the conditions likely to be encountered in a severe aircraft
accident. For this reason, they are typically specified to withstand an impact of 3400
g and temperatures of over 1,000 °C (1,830 °F) .
This compulsory unit which is orange colored is usually kept in the tail of an air-
craft, where they are more likely to survive a crash. FDRs record things like airspeed,
altitude, vertical acceleration and fuel flow (operating functions). Flight data record-
ers can record a number of parameters including, the time, altitude, , direction, and
vertical acceleration of the flight, as well as more technical things like the movement
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B la ck B ox
of individual flaps on the wings Early versions used wire string to encode the data;
these days they use solid-state memory boards. Solid-state recorders in large aircraft
can track more than 700 parameters. FDR records continuously and has a duration
of 25 hours. The CVR records all of the sound, and conversations that happen in the
cockpit, crew’s interaction with each other and Air traffic, also back ground noise
that can give vital clues to support investigation .It is one of the most important
pieces of technical equipment on board a plane, despite the fact that they are not
able to help the plane while it is in the air. The purpose of the unit is to facilitate the
investigation of aviation accidents and incidents. CVR records the Cockpit conver-
sations of the last 2 hours of the journey. Trained investigators are also able to listen
for engine sounds, stall warnings, or emergency alarms that could provide evidence
into a mechanical problem
The outermost shell is a case made of hardened steel or titanium designed to survive
intense impact and pressure damage. The second layer is an insulation box while the
third is a thermal block to protect against severe fire and heat.
Each unit is fitted with an underwater locater beacon (ULB) that is activated as soon
as the recorder comes into contact with water – this is what creates the “ping” that
investigators use to locate the device..They work to a depth of 4kms and ping once
a second for 30days.They are virtually indestructible Black boxes are designed to
withstand catastrophic events.. According to National Geographic, one black box
recorder called the L-3 FA 2100 underwent testing that included being exposed to a
1,110°C fire for an hour and 260°C heat for 10 hours. The devices are also designed
to operate from -55° to +70°C. This is done with high-temperature insulation. It can
survive a crash and survive underwater. No definite theories to suggest the term
Black Box.
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Cabin Appearance
Services
In aviation, time is of essence, air service is committed to keep flights clean and
maintain on time departures.
A consistently clean, tidy aircraft interior improves the passenger experience and
builds a foundation of brand-loyal customers. Key function of cabin appearance is
cabin cleaning. Maintaining high standards of cleanliness is not only important for
hygiene and health reasons, it is a key factor in delivering a positive customer expe-
rience and a lasting impression by all passengers.
Most of us have the experience of traveling on airplanes and are impressed by the
cleanliness and orderliness of the cabin that welcome us together with the friendly
and smiling faces of the aircrew every time we board an airplane. The cleanliness
and orderliness of the cabin are the results of the hard work of heroes behind the
scene—the aircraft cabin cleaners. The work of these cleaners seldom attracts
Task of the job-There are basically three levels of cleaning services for the aircraft,
quick transit cleaning, overnight or layover cleaning, and deep cleaning. The types
of services rendered depend on the duration of stay of the aircraft at the airport.
With the introduction of low cost carriers certain services are curtailed as a saving
to the handling charges.
The tasks in a typical quick transit cleaning involve: (1) seat cleaning, (2) seat pocket
cleaning, (3) ashtray cleaning, (4) galley cleaning, (5) toilet cleaning and replenish-
ment, (6) floor cleaning, and (7) blanket management. Lay-over cleaning is more
thorough and in addition to the above processes includes: (1) floor vacuuming, (2)
window cleaning, (3) stowage cleaning, and (4) cleaning of the cabin crew resting
area. Deep cleaning includes all the above tasks but in a more extensive manner...
Although this is a general guideline, Handling Agents/Airlines can work on an
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C a b in A p p e a r ance S er vices
expanded menu with an appropriate price...IATA Annex A of the SGHA has a good
guideline to formulate cabin cleaning service menu.
Working Conditions
A cabin serviceperson is responsible for cleaning and preparing the interior of air-
craft. The job involves bending and lifting bags of blankets weighing between 45-50
lbs. Particular duties include vacuuming the floor, picking up trash, washing lava-
tories and buffets, replacing headrests and pillow covers, folding blankets, refilling
seat pockets with magazines and safety information, refilling the drinking water
supply, and cleaning the cockpit windows. The job often must be completed within
10 or 15 minutes allowed before the plane loads passengers. Other service persons
are responsible for the exterior of the aircraft. They wash, polish, touch up paint, and
de-ice the outside of the airplane. They also work with chemicals that are used to
prevent corrosion of surfaces. Exterior cleaning is usually carried out during longer
stays at the airport. These employees use cleaning equipment and must work at a
fast pace and in cramped areas with a team of workers. There is shift work, and uni-
forms must be worn. Main hazard of the job are related to ergonomics, and the tight
working schedule, together with congested workplace
Training – workers are provided practical training on how to use equipment/chem-
ical pertaining to cabin cleaning. They are also trained on safety measures, concept
of good postures, Classroom lectures are carried out to brief them on various types
of aircraft. Workplace hazards are constantly reminded to avoid human errors that
could cause accidents. Mandatory Security awareness training is provided to all
workers
Work organization
A team leader is responsible for the delegation of duties. The number of cleaning
crews (each with 5–6 members) assigned to each aircraft depends on the type of
aircraft and the type of service required (quick transit, lay-over, or deep cleaning).
On average, 6–8 crews are needed for a large aircraft (747-400), 3–4 crews for a
medium size aircraft (747/757/767/330/MD11/DC10), and 2 for a small size air-
craft (320/321/737). The crew members normally change their work tasks and class
of service (first, business, and economy) every week. These general guidelines do
211
change with the introduction of new wide body large aircraft, and according to
schedule transit times, additional requirements of airline
Workplace hazards
The main hazards of the job are related to ergonomics, and the tight working sched-
ule and congested workspace underlie most of the hazards.
Seat front floor cleaning and vacuuming

Floor cleaning and vacuuming is considered to be one of the most physically
demanding tasks for lay-over cleaning. To perform the task, each worker has to
carry a vacuum cleaner (6 kg) on the back. Two shoulder straps and one waist strap
are provided to secure the vacuum cleaner. As workers have to work in the narrow
aisle and space between rows, and very often need to give way to other workers, it is
not unusual for the workers to secure the cleaner with unnatural postures that may
induce unnecessary stress to the shoulders and the back. For the seat front/footrest
cleaning and vacuuming task, the situation becomes more difficult as the workers
have to lift up the footrest and stretch the hose or the sweeper into the seat front to
clean the floor. Indeed, postural analysis revealed that working with the back in a
forward flexed position constituted up to 81% of all the back postures.
Galley cleaning
Galley cleaning involves tidying up and cleaning of the workbench of the galley,
food cart, storage cupboards, and coffee shelves, and cleaning of the floor surface.
Back forward bending (39% of the time) and arms at or above shoulder level (10%
of the time) are the common work postures. The workers also have to squat down
frequently to perform the task (24% of the time).
Lavatory cleaning
Owing to the limited working space inside the lavatory (average 50×70 cm, width by
depth), the worker has to adopt very awkward and unnatural postures when work-
ing. Squatting (25%) and forward bending of back (47%) are common postures
observed in this activity.
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C a b in A p p e a r ance S er vices
Prevention of other hazards

Regular maintenance of vacuum cleaners may help to cut down noise generation,
and better insulation of transportation vehicles will also help to reduce noise expo-
sure while workers are staying on the ramp. Rubber and/or plastic gloves should be
worn when handling chemicals or cleaning with chemicals and the cabin should be
adequately ventilated with fresh air after pesticide spraying before cabin cleaners are
allowed to work inside.
This brief explanation will give the reader about the importance of this function.
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Cockpit
A cockpit or flight deck is the area, usually near the front of an aircraft from which
a pilot controls the aircraft.
The cockpit of an aircraft contains flight instruments on an instrument panel, and
the controls that enable the pilot to fly the aircraft. There is a door that separates
the cockpit from the aircraft cabin. After the September 11, 2001 attacks, all major
airlines fortified their cockpits against access by hijackers.
Cockpit is a pit for fighting cocks as appareled in the English language in the year
1580, and from cock+pit used in nautical sense (1706)for midshipmen’s compart-
ment below deck transferred to airlines in the year 1914..
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C o ckpit
Presently with the advancement of technology only two crew members, mainly the
pilot in command or the captain and the first officer manages the duties at the cock-
pit .Earlier there were five crew members, the Captain, first officer, second officer,
navigator and the flight engineer, Thus the number of crew and crew seats were
reduced, a big saving to the airlines. However there are one or two extra seats in the
cockpit, known as jump seats, which are now termed as 3rd occupant and 4th occu-
pant seats...These are used to carry supernumerary crew or airline staff. Flight deck
jump seat use policy is maintained in the airline’s flight operations manual.
Any flight deck jump seat authorized person should have permission from the oper-
ating captain of the flight.
Flight Instruments: are the instruments in the cockpit of an aircraft. They provide
the pilot with information about the flight situation of the aircraft, such as altitude,
airspeed and direction; they improve safety by allowing the pilot to fly the aircraft
in level flight, and make turns without a reference outside the aircraft such as the
horizon. Instrument flight rules (IFR) additionally require a gyroscope pitch-bank
(artificial horizon), directional gyro, rate of turn indicator and a slip-skid indicator,
adjustable altimeter and a clock. Flight into Instrument meteorological conditions
(IMC) require radio navigation instruments for precise takeoffs and landing.
All instruments essential for the operation of an aircraft are located on panels. The
front instrument panel positioned in the normal line of sight of the pilots, contains
all the instruments critical for the safe flight of the aircraft. Other panels within the
cockpit(flight deck) are typically positioned overhead, left and right side and cen-
trally between the pilots.
All the instruments in the cockpit are laid out in an order. The first standard layout
of instruments was “ Basic six layouts or Blind Flying Panel.” It contains Air Speed
indicator, Altimeter, Gyro Horizon, Direction Indicator, Vertical Speed Indicator
and Turn & Slip Indicator.
With the development and introduction of new types of aircraft with more compre-
hensive display presentation, afforded by the Flight Director Indicator system,“ Basic
T layout “ was adopted. It contains combined Air Speed indicator, Attitude Director
Indicator (ADI), Horizontal Situation indicator (HSI) and Altimeter. Vertical Speed
indicator and Radio Magnetic indicator are located outside the T.
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Pitot-Static System: consists of Air Speed Indicator, Altimeter, Vertical Speed

Indicator, Pitot head, Static vent and pipe lines. In addition to these, modern aircraft
consist of Air Data Computer, Air Data Module and Air Data Inertial Reference
System (ADIRS).
Magnetic compass, Remote reading compass, Automatic Directional Finder(ADF)
and very High Frequency Omni Range(VOR) are used as navigational aids.
Electronic Flight Instrument System(EFIS) is a flight deck instrument display sys-
tem that displays flight data electronically rather than electromechanically. The
EFIS normally consists of Primary Flight Display(PFD), Navigation Display(ND),
Engine Indication and Crew Alerting System(EICAS), Electronic Centralized
Aircraft Monitoring(ECAM) and Multi-Function Display unit. Early EFIS mod-
els used cathode ray tube(CRT) displays, but liquid Crystal Display(LCD) are now
more common. The complex electromechanical Attitude Director Indicator(ADI)
and Horizontal Situation Indicator(HSI) were the first candidates replacement by
EFIS as EADI and EHSI, however few flight deck instruments cannot be replaced
by an electronic display.
Boeing Aircraft
EADI, EHSI, Engine Indicating & Crew Alerting System(EICAS),MPD
Airbus Aircraft
PFD, ND, ECAM and Multi-function Control and Display Unit(MCDU)
Cockpit with a display type (TV type) instruments is called a glass cockpit.
Centre stick or simply control stick found on small aircraft with a single pilot cock-
pit and fighter aircraft is an cockpit arrangement where the control stick(or joystick
is located in the centre of the cockpit between the pilot’s legs. Since the throttle con-
trols are typically located to the left of the pilot, the right hand is used for the stick.
Old transport category aircraft were fitted with duel control columns. Now all mod-
ern aircraft are fitted with duel control columns and especially Airbus aircraft which
have Fly By Wire(FBW) flight controls system are fitted with side sticks instead of
control column. Capt uses his left hand to move the side stick F/O uses his right.
The centre stick or the control column is a part of an aircraft’s flight control system,
and is typically linked to its ailerons and elevators, or alternatively to elevons (tail
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C o ckpit
less aircraft) by control rods or control cables on basic aircraft. On heavier, faster,
more advanced aircraft the centre stick or control column may also control pow-
er-assist modules. Modern aircraft centre sticks and control columns are also usu-
ally equipped with a number of electrical control switches within easy finger reach,
in order to reduce the pilot’s workload.
Avionics next generation may have other advancement.
217
Carriage of Dangerous
Goods By Air
Dangerous Goods
Dangerous goods are materials or items with hazardous properties which if not
properly handled or controlled, present a hazard to human health and safety
218
C a r r iag e o f D a n g e rous Goods B y A ir
,infrastructure and their means of transportation. These include things such as

,explosives, radioactive material, flammable liquids, strong acids, compressed gasses,
poison. Dangerous volatile chemicals
Dangerous Goods Regulation

IATA works with local governments and ICAO in the development of regulations.
This is to ensure effectiveness and safety.IATA Dangerous Goods Regulation man-
ual is the global reference for packaging, allowed quantities and shipping by air, and
the only standard recognized by airlines worldwide.
Guidance for Airlines to carry Dangerous Goods by Air

IATA Dangerous Goods Regulation is a manual version of ICAO technical instruc-
tions.IATA DGR manual paragraph 1.2.4 clearly stipulates that airlines are not
obliged to transport a particular substance or product and they are free to impose
requirements beyond standards recommended IATA regulations.
DGR Training requirement IATA clause 1.5

1.5.0 General 1.5.0.1 the successful application of regulations concerning the trans-
port of dangerous goods and the achievement of their objectives are greatly depend-
ent on the appreciation by all individuals concerned of the risks involved and on a
detailed understanding of the Regulations. This can only be achieved by properly
planned and maintained initial and recurrent training programs for all persons con-
cerned in the transport of dangerous goods.
Compulsory Staff Training

• operators; • ground handling agencies which perform, on behalf of the operator,
the act of accepting, handling, loading, unloading, transfer or other processing of
cargo, mail or stores;(checking staff/load controllers/loading supervisors/dispatch-
ers/Ramp agents/pilots)
Hidden Dangerous Goods

Operators’ acceptance staff must be adequately trained to assist them to identify and
detect dangerous goods presented as general cargo. Cargo declared under a general
219
description may contain hazardous articles that are not apparent. Such articles
may also be found in baggage. With the aim of preventing undeclared dangerous
goods from being loaded on an aircraft and passengers from taking on board those
dangerous goods which they are not permitted to have in their baggage, cargo and
passenger acceptance staff should seek confirmation from shippers and passengers
about the contents of any item of cargo or baggage where there are suspicions that it
may contain dangerous goods.
Acceptance and Loading of Dangerous Goods

IATA DGR manual is a guideline for all operators for acceptance of dangerous
goods. Operating Manual of Airlines will detail acceptance limits loading positions
and notification via Loading instructions,
220
Emergencies in the
Aviation world
Emergency
An emergency situation is one in which the safety of the aircraft or of persons on
board or on the ground is endangered for any reason
Types of emergencies
Fire on board the aircraft
Technical defects and instrument malfunction (engine failure, loss of pressuriza-
tion, issues that can endanger the lives of people on board.
Shortage of fuel
Extreme bad weather
Sickness of a passenger or crew needing medical attention
Aircraft damage e,g bird strike)
Illegal activity (bomb threat, hijacking)
When a pilot declares emergency, ATC will provide assistance, guidance and support
Mayday
It is an emergency procedure word used internationally as a distress voice radio
communication.
Mayday procedure word originated in 1923, word derived from a French word
meaning come and help.
221
Emergency Training
All operators provide a manual of emergency procedures both to ground staff as
well as flying staff.
Emergency briefing and training is mandatory and all staff are required to attend
these sessions once a year, training records are subjected to audit checks.
Safety and emergency procedure training (SEPT)

The objective of the Safety and Emergency Procedure Training (SEPT) courses is
to ensure crew are equipped with the necessary skills to handle any emergency or
unusual situation that can occur on-board their aircraft and that they are informed
of any new regulations, procedures or equipment.
In terms of CAA legislation, both flight deck and cabin crew are required to undergo
SEPT recurrence training annually. Crews are also required to complete a skills test
on board the aircraft on which they operate. Should they operate on more than one
aircraft type, a skills test will need to be completed for each aircraft type
Emergency Landing
An emergency landing is a prioritized landing made by an aircraft in response to
an emergency which contains an imminent or on-going threat to the safety and.
Operation of the aircraft or involves a sudden need for a passenger or crew for nec-
essary treatment for a medical emergency.
Types of emergency landing

Forced
Precautionary
Example of an emergency landing
Navajo Save (quote from records)

On a late afternoon in June 1993, air taxi pilot Edward Wyer, a 45-year-old ex-RAF
Tornado pilot, took off from Birmingham, England, on a flight to Norwich, about
130 miles due east. Aboard were seven passengers—a load that, in his eight-seat
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E m e rg e n c ie s in the Aviation wor ld
Piper Navajo, made even a low-rent charter airliner seem spacious. The two back-
row fares sat with their knees in their faces, and Wyer had a traveler next to him in
what normally would have been the copilot’s seat.
Some 40 miles west of Norwich, as Wyer slowly reduced power to begin his descent,
there was a huge bang, the airplane shook like a soggy Labrador and both engines
went silent.
The right engine, in fact, went away—tore itself from its mounts and fell off. It had
shed one of its three prop blades, and the huge rotating imbalance ripped the engine
loose. Nor was that the only damage done by the big aluminum blade. Flung with
incredible force through the Navajo’s nose, it flew out the other side and into the left
engine’s prop, killing that engine.
Meanwhile, the sudden asymmetry had snapped the Piper into a tight spin to the
right, which Wyer managed to correct after only two turns—nice work even if you’re
fully prepared for a practice spin in an intact airplane. Wyer tried his best to reach a
satisfactory glide angle, but
Coming down fast, Wyer spotted an open field to his left and without hesitation
turned toward it, even though the approach path was complicated by power lines.
It took two hands on the yoke and all his strength to manage the airplane, so there
was no way Wyer could hand-pump the flaps and landing gear down with the emer-
gency handle, but he managed to get over the wires and put the Navajo down on its
belly so gently that the sole injury was to a passenger who later claimed whiplash.
Accident investigators were able to verify the exact place where the Navajo’s tail had
first brushed a tall stand of crops, and the neatly cut swath showed that the airplane
had sunk inch by inch over a 2,300-foot flare and slid a smooth 460 feet after ground
contact
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Flight Planning
Flight planning is the process of producing a flight plan to describe a proposed

aircraft flight. It involves two safety-critical aspects: fuel calculation, to ensure that
the aircraft can safely reach the destination, and compliance with air traffic con-
trol requirements, to minimize the risk of midair collision. In addition, flight plan-
ners normally wish to minimize flight cost through the appropriate choice of route,
height, and speed, and by loading the minimum necessary fuel on board. ATS use
the completed flight plan for separation of ACFT in ATM services, including track-
ing and finding lost ACFT, during search and rescue (SAR) missions.
Flight planning requires accurate weather forecasts so that fuel consumption cal-
culations can account for the fuel consumption effects of head or tail winds and air
temperature. Safety regulations require aircraft to carry fuel beyond the minimum
needed to fly from origin to destination, allowing for unforeseen circumstances
or for diversion to another airport if the planned destination becomes unavaila-
ble. Furthermore, under the supervision of air traffic control, aircraft flying in con-
trolled airspace must follow predetermined routes known as airways, even if such
routes are not as economical as a more direct flight. Within these airways, aircraft
must maintain flight levels, specified altitudes usually separated vertically by 1000
or 2000 feet (305 or 610 m), depending on the route being flown and the direction of
travel. When aircraft with only two engines are flying long distances across oceans,
deserts, or other areas with no airports, they have to satisfy additional ETOPS safety
rules to ensure they can reach some emergency airport if one engine fails.
Producing an accurate optimized flight plan requires millions of calculations, so
commercial flight planning systems make extensive use of computers (an approxi-
mate unoptimised flight plan can be done by hand in an hour or so, but more allow-
ance must be made for unforeseen circumstances). When computer flight planning
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F lig h t P l anning
replaced manual flight planning for eastbound flights across the North Atlantic, the
average fuel consumption was reduced by about 1,000 pounds per flight, and the
average flight times were reduced by about 5 minutes per flight.[1] Some commer-
cial airlines have their own internal flight planning system, while others employ the
services of external planners.
A licensed flight dispatcher or flight operations officer is required by law to carry out
flight planning and flight watch tasks in many commercial operating environments
(e.g., US FAR §121,[2] Canadian regulations). These regulations vary by country but
more and more countries require their airline operators to employ such personnel.
SID and STAR

A SID is sometimes called a Departure Procedure (DP). SIDs are unique to the asso-
ciated airport. A STAR, or Standard Terminal Arrival Route, (‘Standard Instrument
Arrival’ in the UK) defines a pathway into an airport from the airway structure
ATS FLIGHT PLAN

The purpose of a Filed Flight plan (FPL) is to provide specified information to air
traffic services (ATS) units about: The type of aircraft used and some of its charac-
teristics. An intended flight or portion of a flight of an aircraft and its flight rules.
SELCAL
SELCAL, or Selective Calling, is a signaling system used in conjunction with High
Frequency (HF) radio communications. It is used to alert pilots communicating
with ATC of an incoming radio message on HF
ICAO CODES
These codes are defined by the International Civil Aviation Organization, and pub-
lished in ICAO Document 7910: Location Indicators are used by air traffic control
and airline operations such as flight planning.
ACARS SYSTEM
In aviation, ACARS (eikarz an acronym for Aircraft Communications Addressing
and Reporting System) is a digital data link system for transmission of short
225
messages between aircraft and ground stations via air band radio or satellite. The
protocol was designed by ARINC and deployed in 1978, using the Telex format.
ATS Flight Plan
Submission of a flight plan (FPL)

- Information relative to an intended flight or portion of a flight, to be provided
to ATS units, shall be in the form of a FPL.
- A FPL shall be submitted prior to operating:
a) Any flight or portion thereof to be provided with ATC service;
b) Any IFR flight within advisory airspace;
c) Any flight within or into designated areas, or along designated routes, when
so required by the appropriate ATS authority to facilitate the provision of FIS,
alerting and SAR services;
d) Any flight within or into designated areas, or along designated routes, when
so required by the appropriate ATS authority to facilitate coordination with
appropriate military units or with ATS units in adjacent States in order to avoid
the possible need for interception for the purpose of identification
e) Any flight across international borders.
NOTE: The term ’flight plan’ is used to mean variously, full information on all items
comprised in the FPL description, covering the whole route of a flight, or limited
information required when the purpose is to obtain a clearance for a minor portion
of a flight such as to cross an airway, to take-off from, or to land at a controlled
aerodrome.
- An FPL shall be submitted, before departure, to an ATS reporting office or,
during flight, transmitted to the appropriate ATS unit or air-ground control
radio station, unless arrangements have been made for submission of repetitive
FPLs.
- Unless otherwise prescribed by the appropriate ATS authority, an FPL for a
flight to be provided with ATC service or air traffic advisory service shall be
submitted at least sixty minutes before departure, or, if submitted during flight,
226
at a time which will ensure its receipt by the appropriate ATS unit at least ten
minutes before the aircraft is estimated to reach:
a) The intended point of entry into a control area or advisory area; or
b) The point of crossing an airway or advisory route.
Contents of a FPL
A FPL shall comprise information regarding such of the following items as are con-
sidered relevant by the appropriate ATS authority:
– Aircraft identification
– Flight rules and type of flight
– Number and type(s) of aircraft and wake turbulence category
– Equipment
– Departure aerodrome (see Note 1)
– Estimated off-block time (see Note 2)
– Cruising speed(s)
– Cruising level(s)
– Route to be followed
– Destination aerodrome and total estimated elapsed time
– Alternate aerodrome(s)
– Fuel endurance
– Total number of persons on board
– Emergency and survival equipment
– Other information.
NOTE: 1. For FPLs submitted during flight, the information provided in respect of
this item will be an indication of the location from which supplementary informa-
tion concerning the flight may be obtained, if required.
NOTE: 2. For FPLs submitted during flight, the information to be provided in respect
of this item will be the time over the first point of the route to which the FPL relates.
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Completion of a FPL
- Whatever the purpose for which it is submitted, a FPL shall contain infor-
mation, as applicable, on relevant items up to and including ’Alternate aero-
drome(s)’ regarding the whole route or the portion thereof for which the FPL
is submitted.
- It shall, in addition, contain information, as applicable, on all other items when
so prescribed by the appropriate ATS authority or when otherwise deemed
necessary by the person submitting the FPL.
Changes to a FPL
Subject to inadvertent changes, all changes to a FPL submitted for an IFR flight, or
a VFR flight operated as a controlled flight, shall be reported as soon as practicable
to the appropriate ATS unit. For other VFR flights, significant changes to a FPL shall
be reported as soon as practicable to the appropriate ATS unit.
NOTE: 1. Information submitted prior to departure regarding fuel endurance or
total number of persons carried on board, if incorrect at time of departure, consti-
tutes a significant change to the FPL and as such must be reported.
NOTE: 2. Procedures for submission of changes to repetitive FPLs are contained in
the PANS-ATM, Part II (Doc 4444)
Closing a FPL
- Unless otherwise prescribed by the appropriate ATS authority, a report of
arrival shall be made in person, by radio-telephony or via data link at the ear-
liest possible moment after landing, to the appropriate ATS unit at the arrival
aerodrome, by any flight for which a FPL has been submitted covering the
entire flight or the remaining portion of a flight to the destination aerodrome.
- When a FPL has been submitted only in respect of a portion of a flight, other
than the remaining portion of a flight to destination, it shall, when required, be
closed by an appropriate report to the relevant ATS unit.
- When no ATS unit exists at the arrival aerodrome, the arrival report, when
required, shall be made as soon as practicable after landing and by the quickest
means available to the nearest ATS unit.
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- When communication facilities at the arrival aerodrome are known to be inad-

equate and alternate arrangements for the handling of arrival reports on the
ground are not available, the following action shall be taken. Immediately prior
to landing the aircraft shall, if practicable, transmit to an appropriate ATS unit,
a message comparable to an arrival report, where such a report is required.
Normally, this transmission shall be made to the aeronautical station serving
the ATS unit in charge of the flight information region in which the aircraft is
operated.
- Arrival reports made by aircraft shall contain the following elements of
information:
a) Aircraft identification;
b) Departure aerodrome;
c) Destination aerodrome (only in the case of a diversionary landing);
d) Arrival aerodrome;
e) Time of arrival.
NOTE: Whenever an arrival report is required, failure to comply with these provi-
sions may cause serious disruption in the ATS and incur great expense in carrying
out unnecessary SAR operations.
Source ICAO
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Flight Dispatcher
When it comes to aircraft safety, a flight dispatcher plays a vital role. In fact, a pilot
and a flight dispatcher work hand in hand, one from the air and one from the ground,
on a number of shared responsibilities. These responsibilities include coordinating
flight plans, calculating the necessary amount of fuel for a trip, taking weather and
wind into account, and ensuring the safe passage of an aircraft and its passengers in
compliance with regulations. Airlines could not function efficiently without highly
skilled people on the ground; ensuring aircraft are where they need to be. A vital
part of airport life is the task of keeping the airplanes operating on schedule – part
of the individuals who take responsibility for this are known as flight dispatchers.
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F lig h t D ispatcher
The flight dispatcher must take into account the weather – both during the journey
and at the final destination. That means studying winds aloft, thinking about alter-
native destinations, fuel requirements, altitudes, and general traffic flow. Efficiency
and competence is vital to ensure that the flight plan enables the aircraft to arrive at
its destination on schedule with the least operating cost.
stand of crops, and the neatly cut swath showed that the airplane had sunk inch by
inch over a 2,300-foot flare and slid a smooth 460 feet after ground contact
231
How to survive a plane
crash
Majority of the people enjoy flying and cherish the experience when seated in a
higher class. Only very few people get nervous with thoughts of fear that something
may go wrong.
Thought of being involved in a plane crash is not a pleasant one. People are helpless
during such situations and nothing much one can do to save when falling from
36000 feet out of the sky.
First plane crashed occurred in the year 1908.
Sole survivors from 1936 to 2017 are 58 (ref Wikipedia)
Another sole survivor is a former Serbian flight attendant, Vesna Vulović. According
to the Guinness Book of Records she holds the record for surviving the highest fall
without a parachute at 10,160 meters (33,330 ft). There was some controversy in
2009 when it was reported that her story might have been communist propaganda,
but black box data strongly supported the official story
In the year 2016, 325 people died in 19 airplane crashes worldwide.
Still the safest mode of transportation is travel by air. In fact, the odds of a plane
crash are one for every 1.2 million flights
Among passengers aboard crashed planes, 95.7 percent survive. And according to
the National Transportation Safety Board, even passengers of the most devastating
airplane crashes survive at a rate of 76 percent.
There are no hard and fast rules to survive a plane crash, luck may play a percentage,
however few useful tips are given below.
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H ow to s u r v iv e a plane cr ash
■■ Read the safety instructions, pay attention during safety briefing by crew.
Study the location of life jackets/oxygen mask. Emergency exists.
■■ From where you are seated count the number of rows to the emergency exist,
this will help if you have to get to the emergency exist in pitch dark.
■■ 11 minutes rule –In aviation it accounts to first three minutes of the journey
and last 8 minutes of the journey. 80 percent of the plane crashes occurred
during these 11 minutes. Pay attention during this period and don’t fall asleep.
■■ Panic –never panic as it is the number one enemy of survival stay calm and
listen to instructions.
■■ Just 90 seconds – there are only 90 seconds to get out of the plane ,and any
longer the fire can burn through the aluminum skin of the plane and engulf
everything
■■ Do not waste time looking for your handbag after a crash, instead get to the
exist in double quick time.
■■ Avoid excessive alcoholic drinks during the journey
■■ Wear comfortable clothes and shoes, particularly ladies should avoid wearing
high heels.
■■ It is recommended knowing which brace position is best for each assigned
seat. For those with another seat in front of them, use that seat back as a brace
for which to support your head. Others can bend over their legs and grab
behind their knees for support.
■■ Keep the seat belts tight at all times.
Decade % surviving
1930s 21
1940s 20
1950s 24
1960s 19
1970s 25
1980s 34
1990s 35
2000s 24
Survival rate of
passengers on
aircraft ditching 53%
during controlled
flight
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2000s 24
Survival rate of
Gro u n d passengers
Op e r a tio non
s & Aviation N ews
aircraft ditching 53%
during controlled
flight
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Aircraft Loading
Supervisors
Job Purpose
Aircraft Loading Supervisors are passionate about working in a fast-paced, chal-
lenging and multicultural environment, inspiring others to ensure our customer
aircraft are turned around efficiently and safely.
Monitors the readiness of various ground services providers to ensure that all
resources are available and that the equipment restricted area (ERA) is clear to
receive inbound aircraft and deliver a safe on-time performance
Responsibility-
Lead a team of handling agents
Supervise the team to load / unload aircraft safely, efficiently and according to
Loading Instructions
The Loading supervisor signs the Loading instructions to confirm that the aircraft
is loaded according to the loading instructions. This involves safety of the aircraft,
crew and passengers. Any changes or deviations are to be communicated to the
Load Controller for necessary Last minute changes prior to releasing of the aircraft.
During incident accident investigation loading instructions is a compulsory docu-
ment for the investigation team to find facts.
IATA requires all Handling Agents/Airlines to retain a copy of the Loading
Instructions for a stipulated period. This is compulsory without any deviations.
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Qualification
High school certificate with minimum of 5 years experience with Ground Handling.
Training Courses to Develop skills

Basic Airport Services
Basic check-in procedures
Basic Load Control Awareness with minimum of one Load control Certificate (var-
ies with policies of individual ground handling company).
Loading Supervision
Handling of Dangerous goods and loading
Special category loading procedures
Dangerous goods certification.
Ramp Safety
Human Factor
Equipment operation and citification including positioning of equipment to aircraft.
Loading changes and LMC procedures.

Resource management and utilization
Incident accident reporting procedures
Emergency handling procedures.
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Principles of Aircraft
Loading
Let us first understand the aircraft weight limitations: every aeroplane has certain
weight restrictions which are determined by the manufacturer. The operator is
legally bound by these limitations, and under no circumstances the stipulated limi-
tations should be exceeded when loading an aircraft.
MAXIMUM DESIGN WEIGHTS;
a. Maximum Zero Fuel Weight (MZFW) –This is a structural limitation imposed
to avoid undue weight on wing structure .ZFW, the total weight of the aircraft
,and all its contents ,minus the total weight of the usable fuel on board.
b. Maximum Take-off weight– (MTOW) it is the maximum permitted weight at
take-off. TOW, is the sum of ZFW and take off fuel on board.
c. Maximum Landing weight (MLAW)-Maximum permitted weight at which
aircraft may land. The undercarriage is required to cushion the impact suffi-
ciently at touchdown so as to prevent excessive loads being transmitted to the
aircraft structure. LAW= TOW minus trip fuel.
d. Operational weights –The maximum designed TOW and LAW of an aircraft
may be regulated subject to conditions prevailing at the airfield of departure or
arrival .Few examples ,runway length, condition of runway,temperature,wind
component,obstructions,noise abatement rules and aircraft defects (permissi-
ble to fly with restrictions)
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Diagram below illustrates the build up of weight associated with the operation of
an aircraft
BASIC WEIGHT
PLUS
CREW AND CREW BAGGAGE + PANTRY/CATERING + FLIGHT SPARES
EQUALS
DRY OPERATING WEIGHT
PLUS
TRAFFIC LOAD
EQUALS
ZERO FUEL WEIGHT
PLUS
TAKE OFF FUEL
EQUALS
TAKE OFF WEIGHT
MINUS
TRIP FUEL
EQUALS
LANDING WEIGHT
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Pr in c ip le s o f A ircr aft Loading
The Safe Range.-MAC% -The safe range for a particular aircraft type is specified by
the manufacturer and is usually expressed in terms of percentage of MAC (Mean
Aerodynamic Chord)
Structure; The aircraft to be safely loaded, the load should be distributed in such way
as to ensure that neither the overall fuselage strength nor the local strengths of the
floors are exceeded
LOAD PLANNING -
(only basics are highlighted as the subject needs detail explanation).
Few factors to be considered while planning- Linear load limitation, Compartment
load limitation, Volume restrictions, individual heavy packages, special category
loading. Dangerous goods, perishable cargo, live animal loading. Total of estimated
passenger baggage according to the booked passenger load, booked cargo and
P.O.Mail are taken into account to plan out loading (there are specific requirement
to load special category load) .Loading instructions report is completed by the load
controller to indicate loading positions.
Loading Instructions Report-For every aircraft that is departing /terminating a load-
ing instruction report must be issued .Clear instructions should be issued. There
cannot be any room for misunderstanding. They must be scrupulously adhered to
because the consequence of wrong loading could be disastrous for the aircraft and
its occupants. Special instruction column will indicate any items that need special
attention. Special load notification (NOTOC) to the captain will indicate special
load on board.
Loading Supervisor – A very responsible position to ensure that loading is carried
out according to the plan of the loading instruction without any deviation. Any
changes or last minute additions/offloading to be communicated to ensure that
the information is incorporated to the load sheet by the load controller/Dispatcher.
Loading supervisor shall sign the loading instructions to state that, aircraft has been
loaded in accordance with these instructions and the deviation shown on the report.
Anti –Tipping Procedure-Load Controller may determine by balance computer,
whether the possibility of tipping exists, if it does specific instructions will be incor-
porated into the loading instructions.
239
a. Offload the forward cargo hold first or last as required. (Requirement of a tail
strut needs further explanantion)
Consequences of loading error risks.
A/Loss of control in flight
B/Runway excursion during takeoff or landing
C/Damage of aircraft holds during flight
The principal risks associated with loading of aircraft holds are as follows:
A/Holds are not loaded in accordance with the Loading Instructions provided - and
the Load Instruction/ Load sheet is not amended to reflect these changes. (Balance
limits are to be checked with the changes to ensure C.of G falls within the safe limits.
B/The load is not secured or restrained correctly.
C. Unauthorized items are loaded (e.g. dangerous goods, cargo aircraft only items
on a passenger plane, etc)
D...Aircraft structure is damaged by unintended impact from mechanized loading
equipment. Such impacts may go unnoticed by the loading staff or, noticed but not
reported. This may happen when the defaulter can see no apparent damage so con-
sider reporting the impact unnecessary. Where the aircraft structure is formed using
composite materials, all incidents must be reported. While evidence of significant
damage to a metal structure is usually clearly visible, this is not necessarily true for
composite materials. Although the skin may appear to be undamaged, the core of a
composite structure may have deformed or have been significantly weakened.
Both Load controllers and Loading supervisors are highly trained and qualified
skilled workers. Their functions are to comply with safety of the aircraft, crew and
passengers on board the plane.
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My First Experience
with the B747
My first glimpse of the big bird or the B747 was in the year 1970 when I visited UK
to undergo training with B.O.A.C or British Overseas Airways Corporation now
known as BA. The training was an orientation for the introduction of B747.
241
The Aircraft was still in the hangar waiting to commence operation. During that era
Super V.C 10 was considered a big wide Body aircraft and travel in it was considered
luxury wide seats with ample leg room equipped with Rolls Royce engine.
With the introduction of Being 747 even the heights of the passenger steps had to
adjust to a new height compared to the requirement of existing larger aircraft at
that time. Passenger load capacity and cargo load capacity increased tremendously
requiring changes in procedures, as well as service equipment to adjust to a new
Aviation age.
Well the big bird became bigger and bigger with B787 and A380, no one can think of
a limit. Gone are the days of DC3, and even medium jet aircraft, as people look for
comfort, safety and faster mode of travel.
Good luck to the world of Aviation
- DharmasiriEhelepola
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Operational Restrictions
during Takeoff and Landing
Night flying restrictions is any regulation or legislation imposed by a governing body

to limit the ground-perceived exposure to aircraft noise during the night hours, when
the majority of residents are trying to sleep. Such regulations may include restrictions to
available flight paths, or prohibitions against takeoffs, or prohibitions against takeoffs and
landings, or prohibitions against ground operations (engine run ups or taxiing).Landing
is allowed for exceptional cases of emergency
Aircraft noise restrictions.

Aircraft noise is the most significant cause of adverse community reaction related to the
operation and expansion of airports. One of ICAO,s main priorities and one of the key
environmental issues. ICAO policy on aircraft noise, which contains details on all the
elements that can be employed to achieve noise reduction, is document in the ICAO doc
9829.
Takeoff and Landing Performance

The majority of pilot-caused aircraft accidents occur during the takeoff and landing
phase of flight. Because of this fact, the pilot must be familiar with all the variables that
influence the takeoff and landing performance of an aircraft and must strive for exacting,
professional procedures of operation during these phases of flight.
Take-off Weight Restrictions

MTOW is the heaviest weight at which the aircraft has been shown to meet all the air-
worthiness requirements applicable to it. MTOW of an aircraft is fixed, and does not
vary with altitude or air temperature or the length of the runway to be used for takeoff
243
or landing. A different weight the “maximum permissible takeoff weight”, or “regulated

takeoff weight”, varies according to flap setting, altitude, air temperature, length of runway
and other factors. It is different from one takeoff to the next, but can never be higher than
the MTOW.
Weight Restriction due high temperature.

Payload restriction is common during summer when temperatures are high; this could
lead to offloading of payload.
When air gets hotter, it also gets less dense .When wings of airplane moves through less
dense air, it produces less lift at a given speed. On hot days airplane needs to go faster for
takeoff. Faster speed needs more runway to accelerate for takeoff speed. At its maximum
weight the length of runway is not sufficient to take off. This situation has only one solu-
tion make the aircraft lighter. Required fuel cannot be reduced resulting the only solution
to reduce payload (passenger/cargo).This situation is classified as weight restriction.
Landing Performance
Actual landing distance is affected by various factors, including high airport elevation or
high density altitude, resulting in increased ground speed. Runway gradient (slope), run-
way condition (wet or contaminated by standing water, slush, snow or ice), wind factor.
Heavier landing weights require higher approach speed, which means the aircraft will
have greater momentum and require more runway in which to land. As an example a 10
percent increase in landing weight has the effect in increasing the landing distance by 10
percent.
The performance data for landing an aircraft can be obtained from the aircraft’s flight
manual or pilot’s operating handbook. It will state the distance required to bring the air-
craft to a stop under ideal conditions, assuming the aircraft crosses the runway threshold
at a height of 50 ft, at the correct speed. The actual landing performance of an aircraft is
affected by many variables which must be taken into account.
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Pilot
An aircraft pilot or aviator is a person who controls the flight of an aircraft by oper-
ating its directional flight controls; they are responsible for the operation of the
aircraft, the safety of passengers and crew members, and for all flight decisions once
in the air, not forgetting safety of the aircraft.
Pilot is a prestigious career above the clouds as they are the landing lights of air
travel. They fly around the world with passengers and cargo for pleasure or business
purposes. Every take-off and landing is a different experience for them. Virtually
you can maintain a pristine modern office at 40000 feet above the ground with a
245
best view one can imagine. Highly paid dynamic rewarding career can be yours
provided you get qualified.
Pre –Flight Duties

Check the weather forecast at departure station/en-route/destination and alternate,
plan extra carriage of fuel where necessary
Check the flight plan and load sheet, ensure special load categories are loaded cor-
rectly (refer to NOTOC).
Carry out safety checks according to the check list (checks are not limited to these
and Airlines stipulates required job functions for each type of aircraft)
Training
Ground School Training: This delivers you the theory subjects including princi-
ples of flight, aircraft instruments, flight planning, navigation systems, meteorology,
weather patterns, radio communications and regulations. Load Control procedures,
special load regulations, carriage of Dangerous goods, First Aid lessons are also part
of the curriculum.
Flight Training: This training begins with flying lessons in a trainer aircraft with a
flight instructor. Your flight training starts from the day one of your ground lessons.
Throughout your training, you will find that ground school instruction and flight
training complement each other, making the lessons more meaningful. A concen-
trated learning effort during flight training is the most effective and economical way
to obtain your pilot certificate. Continuous flight training allows you to master your
flying skills in multi-engine, night flying and navigation systems.
ATPL (Airline Transport Pilot Licence)

As an airline pilot, your career will be in a secured zone once you have obtained
your Airline Transport Pilot License. ATPL certificate permits you to fly as a pilot-
in-command of a single pilot aircraft and multi-crew aircraft.
After successfully completing CPL, you undertake further advanced study in aero-
dynamics, air law, navigation, human factors, flight planning, meteorology, perfor-
mance and loading. Your actual license will be granted to you once you have logged
246
P ilot
on at least 1500 flying hours with specified time as pilot in command, cross country,
night flying and instrument flying time. For applying the license, the applicant must
fulfill the following requirements.
Be at least 21 years of age.

■■ Hold or have held a Command Multi-Engine Instrument Rating.
■■ Hold a valid English language proficiency assessment of at least level 4
■■ Have a current aviation security status check clearance
■■ Hold or be eligible to hold a flight radio-telephone operator license
■■ Have passed the written examination
■■ Hold or have held a command multi engine airplane instrument rating
■■ Have a total of 1500 hours flight time (check with your local civil aviation
authorities for details)
■■ The training never stops and will continue International rules and regulations
dictates compulsory regular training to keep the license valid.
They are trained to take quick and correct during a situation which can save many
lives. There are laws to ensure pilots are sober, well rested and fit to perform duties
as they are responsible for safety of all passengers and crew on board.
247
Reason why planes are
painted white
■■ Thermal protection
■■ Less expensive
■■ More resale value
■■ Easy to spot
Commercial planes are usually painted white for few good reasons.
White color provides a thermal advantage; it helps easy identification of cracks and
dents on the fuselage. Has a higher resalable value.
Color white is a good reflector of sunlight ,as such it reflects almost all the light
that falls on it .Other colors do absorb some of the light. Painting the plane other
than white will absorb sunlight and heat up the body of the plane, which should
be avoided .A plane painted white reflects all the wavelength light resulting in not
converting to heat and keeps the cabin cooler . Colored surface absorbs more wave-
length of light and converts to heat making the cabin warm. Cooler planes cost less
to keep the cabin cool.
Regular checks are carried out to find out for cracks and dents and other forms of
damage, oil leaks, and corrosion. This is a primary safety issue. The task becomes
easier when the plane is painted white.
White planes are easily spotted on land and water.
When planes are painted in colors other than white it costs more and adds more
weight resulting in burning more fuel. This can be a hug burden to the company
when overall costs are taken into account.
248
R e a s o n why p la n e s ar e painted white
As an example a B747 painted in white will add 25kgs compared to 250kgs when it
is painted in another color. (American airlines save over 2million dollars per year on
fuel by painting the planes white)
Color white does not fade away compared to other colors, and makes it easier to
maintain and clean. Colored paints fade away owing to exposure to sun particularly
at 30000 feet, where UV radiation is high.
249
Reasons Why Aircraft
Need Load sheets
250
R e a s o n s W hy A irc r a f t N eed Load sheets
1. An aircraft filled with passengers, baggage, cargo and fuel could be too heavy
for the engines to lift it off the ground.
2. The balance of the aircraft is crucial, and the location of the passengers, bag-
gage, cargo and fuel will affect the aircraft trim.
3. The undercarriage can only support a certain amount of weight on landing.
4. Loading too much weight into a particular part of the aircraft could cause
damage to the structure. Whilst this might not be evident straight away it
could over a period of time shorten the working life of the aircraft.
5. Fuel Savings The primary importance of exact load planning for an airline is
legality and safety. However, efficiency of loading and unloading the aircraft
are also very important to an airline’s ground operations. With today’s price of
aviation fuel, the savings that can be provided through proper load planning
and adherence to this load plan is extremely important to an airline’s oper-
ational costs. Successful airlines carefully calculate passenger, cargo and fuel
weights to provide the most effective load plans which can reduce fuel burn
en-route.
6. General points are to indicate special loads needing care during the jour-
ney and total number of passengers, crew cargo, mail, stores and the loading
positions. During certain situations offloading of dead load can take place at
transit point due to operational requirement and indication of nature of loads
and positions can save time for a quick decision.
- DharmasiriEhelepola
251
Threats to Aviation
Security
From terrorist attacks to geopolitical posturing, if there is one industry that tends to
find itself dragged onto the front line of global security and cyber risks, it is aviation.
Flying was one of the safest ways to travel in the past with few incidents of sabo-
tage.. Recent airport attacks and Istanbul to the shooting of MH17 over Ukraine .
Emerging technologies, the changing character of war, a widening cast of actors and
growing reliance on cyber are changing the nature of the threats – creating pressure
on the industry to make sure it maintains its safety level, with the number of air
travelers projected to nearly double in the next 20 years.
Measures taken by ICAO and ICAO Annex 17

Of critical importance to the future of civil aviation and to the international com-
munity at large are the measures taken by ICAO to prevent and suppress all acts of
unlawful interference against civil aviation throughout the world. SARPs for inter-
national aviation security were first adopted by the ICAO Council in March 1974,
and designated as Annex 17 to the Chicago Convention
With the advent of Annex 17, ICAO began providing States with guidance material
to assist with the implementation of international security measures, the primary
document being the Security Manual for Safeguarding Civil Aviation Against Acts
of Unlawful Interference (Doc 8973 – Restricted).
The most important legislative function performed by ICAO is the formulation and
adoption of Standards and Recommended Practices (SARPs) for international civil
aviation. These are incorporated into the 19 technical annexes to the Convention on
International Civil Aviation, also known as the Chicago Convention
252
T h r e a ts to Av iation S ecur ity
Annex 17 has been adopted in six languages – Arabic, Chinese, English, French,
Russian and Spanish.
Here are four ways in which the likely evolution of the international security land-
scape over the coming years will affect aviation – and four recommendations for
how the industry should react
The threats
1. Technology is rapidly democratizing the ability to inflict large-scale damage.
Attacks that would once have been within the purview of only a few major
states are becoming conceivable for a much wider range of non-state actors
and individuals.
2. The merging of cyber and physical creates new vulnerabilities. The democ-
ratized capacity to wreak large-scale havoc is closely related to the merging
of the virtual world with the physical: increasingly, remote attacks can cause
serious real-world disruptions.
Many systems in civilian aviation are potentially hackable: reservation sys-
tems, flight traffic management systems, access control management systems,
departure control systems, passport control systems, cloud-based airline data
storage, and hazardous materials transportation management, cargo handling
and shipping.
And that’s before we get to computers on aircraft – flight control systems,
GPS- based navigation systems, fuel gouges and fuel consumption systems,
maintenance computers, and so on. The potential points of cyber vulnerabil-
ity in aviation are many and growing.
3. As computers do more, human skills erode. Alongside militarizes and
self-driving car makers – as brought into focus by the recent death of a Tesla
driver using “Autopilot” mode – the aviation industry is grappling with the
“paradox of automation”.
Automated systems are becoming able to handle more and more situations,
meaning that humans need to step in only when something unusual and
unexpected occurs. But when humans have less opportunity to practice and
hone their skills, they become less and less capable of reacting quickly and
appropriately in crisis conditions.
253
Increasingly, researchers are realizing that the most vulnerable points in many
systems are those at which humans interact with automated procedures.
4. Aviation remains a high-value target. Whether between nation states or also
involving non-state actors, modern conflicts are increasingly not confined to
conventional battlefields – they tend to spill over into civilian domains.
As civilian aviation is so critical to the smooth functioning of economies – and as
aviation-related incidents have such an impact on the media, especially with new
technologies enabling the rapid spread of information and misinformation – it
is likely to remain an enticing target for attackers who want to cause maximum
disruption.
The recommendations
1. Too much compliance can be a bad thing. There is still a tendency to focus
safety efforts on compliance with existing regulations. However, as regula-
tions tend to take time to reflect awareness of new vulnerabilities, this can
lead to evolving threats being overlooked, impairing preparedness.
2. Companies should think like attackers, not defenders. The best way to pre-
pare for tomorrow’s attacks, rather than merely prevent a repeat of yesterday’s,
is to think like an attacker.
In the cyber domain, much of the industry could still do much more to work
with “white hackers”, who can help them identify and re-frame their under-
standing of vulnerabilities.
In the physical space, too much still hinges on experiences and not enough on
scenarios. Often the response to one attack is to change security procedures in
a way that merely shifts the vulnerability. Adding another security checkpoint
doesn’t help if it creates queues before the checkpoints which are vulnerable
to an Istanbul- or Brussels-type attack.
This is not a new observation. A 2003 study by RAND on ”Designing Airports
for Security” found that reducing baggage drop waits from 15 minutes to one
minute could halve casualties in a bomb attack. But much more attention is
still typically paid to tightening security checks than reducing the crowding
that can happen before them.
3. Cooperation on security concerns, in the physical and cyber domain, makes
everyone stronger. Individual companies need to avoid seeing their own
254
resilience against attacks as a source of comparative advantage: that creates

the potential for individuals with malicious intent to shop around for the
weakest link, and any successful attack undermines the sector as a whole.
While aviation players are typically aware of the need to share their discover-
ies on previously unknown vulnerabilities and best practices for dealing with
them, especially in the cyber domain, there is nonetheless a need for better
mechanisms to facilitate this collaboration.
4. We need to rethink border security for the digital age. Although attacks can
increasingly be mounted remotely, aviation safety is still improved by bet-
ter knowledge about passengers – and the current approach to cross-border
movement is decidedly 20th century.
Much more could be done to manage risks while also creating a more seamless
travel experience through facilitating what some have coined a “global trusted trav-
eler program” to expedite secure cross-border movements, establishing standards
on the sharing and use of data, traveler analytics and border controls – for example,
ensuring speedy and universal flagging of travel documents reported as lost or sto-
len. This could also be an important part of the process of addressing the challenges
above.
The travel industry overall, and the aviation industry in particular, is at a crossroad.
With security concerns intensifying, the security of flying increasingly depends on
cross-industry and multi stakeholder dialogs and collaboration to tackle new and
shared vulnerabilities
TERRORIST ATTACK AND BRAVEY OF A YOUNG AIR HOSTESS

On September 6,1986 five terrorists hijacked the US bound Pan Am Flight-73
flight at Karachi airport, and took control of the aircraft. One of the worst hijacks
in aviation history it claimed 20 lives; this was the largest toll in a hijack until 9/11.
The remaining 375 passengers and crew members would not have survived, if the
air-hostess Neerja Bhanot, was not there.
Neerja Bhanot identified herself as one of the airhostess, who was held at gunpoint
and announced that the place had been hijacked. Unfortunately, the three-member
cockpit crew of pilot, co-pilot and the flight engineer abandoned the aircraft, leav-
ing 400 passengers and a 13-member cabin crew in the hands of brutal, thoughtless
terrorists. Since Neerja was the cabin crew leader, she took over command. Neerja
255
requested the passengers to be calm and obey the hijackers. She served coffee and
sandwiches and her charming smile eased the tide of fear that had swept across their
faces.
The leaders of the hijack identified himself as Mustaga. He ordered Neerja to collect
the passports of all the passengers. Later she realized that the Americans were the
main target of the terrorists and in a brilliant move she discreetly collected all the
American passports and hid them. There couldn’t have been a better way to confuse
the terrorists. By 9.pm when the auxiliary power unit failed entirely and the aircraft
was plunged into darkness. Fearing an imminent raid by commandos, the hijackers
shouted now is the holy war!! They fired their AK47, till they exhausted the bullets.
By then Neerja had opened an emergency exit and a pan Am mechanic opened
another. She used all her strength to guide and push people down the chute and
while shielding three children; she absorbed the onslaught of bullets into her own
body.
She would have escaped by the emergency exit first, but the angelic women gave up
her life to save the innocents like a mother. After spent the bullets, and try to escape,
the Mustafa and others captured by commandos and sentenced to life by a UA court.
Neerja was brave in life, brave in death. The only stewardess, to have commanded an
aircraft and held the hijackers at bay, was an Indian.
Neerja Bhanot was born on September 7, 1963, in n Chandigarh. Neerja made a
wonderful model as well as an airhostess. For her brave act India awarded her the
Ashoka Chakra (she became the youngest recipient of India’s highest civilian award
for bravery). She was also awarded the “Tagme-e-Insaniyat” (Pakistan), the flight
Safety Foundation Award and the Medal of Heroism of the National Society of the
Sons of the American Revolution (U.S.A.).Neerja died at the age of 22 just 2 days
shy of her 23rd birthday.
Security Lapses at Airports
Brussels Airport attack
On the morning of 22 March 2016, three coordinated suicide bombings occurred
in Belgium: two at Brussels Airport in Zaventem, and one at Maalbeek metro sta-
tion in central Brussels. Thirty-two civilians and three perpetrators were killed, and
more than 300 people were injured. Another bomb was found during a search of the
airport
256
The perpetrators belonged to a terrorist cell which had been involved in the
November 2015 Paris attacks. The Brussels bombings happened shortly after a series
of police raids targeting the group.
The bombings were the deadliest act of terrorism in Belgium’s history. The Belgian
government declared three days of national mourning
The bomb attack at Brussels airport struck at the weak point of aviation security:
“landside”. Huge amounts of resources are poured into prevented aircraft bombings
and hijackings by keeping the “airside” area sterile - preventing passengers taking
anything onto an aircraft that could threaten its safety. But there is nothing secure
about the check-in and arrivals zones of western European airports.
No routine checks are made on flow of people into the pre-security departures area
or the arrival area. Airports are naturally places full of people with luggage - which,
from a terrorist’s perspective, signifies both an opportunity and a target. Bringing
guns or explosives into a modern, open western European airport such as Brussels
is all too easy
The statements issued by Britain’s two biggest airports in the wake of the Brussels
airport attack inadvertently hint at the vulnerability of 21st-century aviation.
Governments across Europe are looking urgently at the implications of the attack
on Brussels airport, and some countries may direct airports significantly to harden
their security - including, crucially, the screening of passengers and their belongings
before they are allowed into the check-in area.
Cities that have suffered multiple terrorist attacks, such as Istanbul, Nairobi and
Bombay, already screen passengers and their baggage before entering the main ter-
minal building.
The problem for European airports - especially crowded
September 11 attacks
September 11 attacks, also called 9/11 attacks, series of airline hijackings and sui-
cide attacks committed by 19 militants associated with the Islamic extremist group
al-Qaeda against targets in the United States, the deadliest terrorist attacks on
American soil in U.S. history. The attacks against New York City and Washington,
D.C., caused extensive death and destruction and triggered an enormous U.S.
effort to combat terrorism. Some 2,750 people were killed in New York, 184 at the
257
Pentagon, and 40 in Pennsylvania (where one of the hijacked planes crashed after
the passengers attempted to retake the plane); all 19 terrorists died (See Researcher’s
Note: September 11 attacks). Police and fire departments in New York were espe-
cially hard-hit: hundreds had rushed to the scene of the attacks, and more than 400
police officers and firefighters were killed.
258
Turbulence
Turbulence is best described as a flow regime in fluid dynamics with chaotic changes
in pressure and flow velocity.
Turbulence is a common factor seen in daily phenomena such as flowing rivers, bil-
lowing storm clouds .Cause of turbulence is due to excessive kinetic energy in parts
of a fluid flow, which overcomes the damping effects of the fluid’s viscosity.
Few types of Turbulences

Clear Air Turbulence-CAT usually occurs outside of clouds at altitudes above
15000feet MSL and caused by strong wind shears in the jet stream. Feels more severe
259
to the passengers than it does to the crew on the flight deck. This is the most com-
mon type
■■ Violent Turbulence
■■ Light Turbulence
■■ Moderate Turbulence
■■ Severe Turbulence
■■ Extreme Turbulence
Both severe and extreme turbulences can be bad experiences. With severe turbu-
lence, you could get tossed about and can have injuries, plus a possibility of the pilot
to momentarily lose control of the plane, regaining it quickly. Altitude of the plane
could change by about 30 meters. Extreme turbulence is a very rare occurrence, pilot
control is definitely lost and there could be significant risk of aircraft damage.
Can turbulence weather be detected in advance?

Both pilots and air traffic control bodies carry out studies to avoid turbulence by
analyzing weather patterns. Before embarking on a flight and during the journey,
pilots take into consideration these turbulence reports, from other pilots who have
recently flown that path and the presence of mountain ranges and cumulonimbus
clouds, which are associated with thunderstorms. Air traffic controllers remain in
constant contact with pilots during the flight, allowing them to relay this helpful
information to each other and chart the best routes.
Forecasting CAT accurately is a difficult task and also difficult to detect on radar. As
a solution pilots do depend on reports from other aircraft.
Is turbulence a factor to cause a plane crash?

There was one off incident 50 years ago, where the tail pin of a plane was torn
apart by severe turbulence causing the aircraft to crash. Modern aircraft today are
designed much stronger and are capable to withstand these forces.
It is still possible to cause damage to a plane by extreme turbulence, but it is extremely
rare, and a crash is even more unlikely.
260
Tu r bu l ence
Air Pocket
Is just another term for ordinary turbulence a region of low pressure causing an
aircraft to lose height suddenly. You may feel as if you are falling from the sky.
Safety
A message will be relayed by crew advising to return to fasten seat belts .The biggest
risk is passenger injury as the aircraft is jostled about.
If .operators and passengers become more educated about the consequences and
then obey seat belt requirement, injuries will be at a minimum perhaps non-existent.
If the regulator and airlines and passengers themselves become more educated
about the consequences and then obeying seatbelt requirements, injuries will be at a
minimum, if not non-existent.”
In fact, aircraft are engineered to take a remarkable amount of stresses and strains,
and a huge safety margin is built into the designs so that even very severe turbulence
will not exceed the design limits of the aircraft. For example, the level of turbulence
required to bend a wing spar is something even most pilots will not experience in a
lifetime of traveling.
261
Oman Air
Oman is a seafaring Nation and Oman is were famed for their maritime skills in the
9th and 10th centuries. We are all aware of the famous voyage of Sindbad. The seven
voyages of Sindbad the sailor describe Oman’s historical seafaring prowess.
However aviation in Oman commenced around the year 1929, when the Airport at
Beit Al Falaj
(a dirt track landing strip)was used by P.D.O. (Petroleum Development of Oman),
for its aircraft flying between Muscat and their oilfields in the desert.
In the year 1972 O.I.S. (Oman International Services),later changed as Oman
Aviation Services in the year 1981, which is now known as Oman Air moved its
262
Om a n A ir
operations to the new terminal at Seeb International Airport; the official inaugura-
tion was on 23rd Dec 1973. Initial facilities were 13 check-in counters, 4 boarding
gates, one transfer desk, one arrival carousel and 8 parking bays.
British Airways, Pakistan International Airlines, Air India, Kuwait Airways, Saudia
and a few other Airlines commenced operations to Oman. Major developments
commenced under the wise leadership of H.M. Sultan Qaboos bin Said. Business
was booming and Oman was on its way to achieve modernization not second to any
major developed country in the world.
In the year 1977 O.1.S.took over the Gulf Air light aircraft operations divi-
sion. Gradually the fleet was increased to four F27 aircraft and two Twin
Otters to replace Sky Vans.These were ideal for the desert operations as P.D.O.
required proper coverage fortheir oil exploration activities at Fahud, Marmul,
Karnalam,Yibul,Lekwar,Mukhaizna,etc.
Operations also commenced to Khasab and Masira Islands which were commer-
cially important to the capital apart from Sur, Buraimi and Salalah, the second larg-
est city in Oman. Widely known as Arabia’s perfume capital, Salalah is a colorful
subtropical city famous for its rich history. The need at that juncture was a daily
operation.
In the year 1974 Gulf Air was formed by the following Gulf States: Bahrain, Qatar,
Oman, and
Abu Dhabi on behalf of the U.A.E.Operations commenced with Lockheed Tri-Stars
which were registered under Oman.
However after a few years when all the participating States decided to start their
own National Carriers, Oman too decided to start its own Airline.
The birth of Oman Air, the National Carrier of Oman, was in the year 1993. Oman
Air commenced its operations to the Indian sub-continent and within the Gulf with
two leased B737 aircraft from Ansett Airlines.
Seeb International Airport was renamed as Muscat International effective February
2008.
Present facilities with the ongoing expansion include86 check-in counters,19
self-service check-in kiosks,24 transfer check-in counters,29 boarding gates,19 pre
- boarding gates, 8 arrival carousels,29 contact stands, 30 remote stands, an air side
263
hotel with 90 beds and a car park with the capacity to hold 8000 cars. New Regional
Airports at Sohar and Duqum were needed for commercial purposes while the
Regional Airport at Ras Al Hadd serves the Turtle Beach resort, a major tourist
attraction.
The present Oman Air fleet has modern and fuel-efficient aircraft with aesthetically
designed interiors. The fleet of 40 aircraft including a Dream liner B787 operates to
50 destinations in the world. Dawn of a new-year brings changes, and In order to
enhance services and optimize revenue, handling section was separated from WY
operations this year (2017) and named as Oman Aviation Handling Company
I was very fortunate to serve Oman and Oman Air for 35 years which is more than
half of my life-time. I wish the best to the people of Oman and Oman Air.
D.Ehelepola
264
To the reader :
I hope the book gave you good informations about ground operations and other
general topics.
Please communicate with me for any clarifications and suggestions .
Dharmasiri Ehelepola
Email : d.ehelepola@hotmail.com
Sri Lanka.

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AIRPORT

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It is a contract between one airline and another, or handling company to perform

I. THE MAIN AGREEMENT

The Simplified Procedure

TYPES OF GROUND HANDLING AGREEMENTS

TERMINOLOGY AND CONVENTIONS

Eg-Article 1-Provision of Services

An Agreement made between:

WHEREBY THE PARTIES AGREE AS FOLLOWS:

(Based on IATA / SGHA 2004 Version Ref: AHM810)

CONTENTS OF MAIN AGREEMENT

DEFINITIONS AND TERMINOLOGY

ARTICLE 7 ACCOUNTING AND SETTLEMENT

shall nevertheless be responsible to the Carrier for the proper rendering of

control, loading of aircraft and handling of dangerous goods, in accordance

11.1 This Agreement shall be effective from ………………………………. the

other means where proof of receipt or acknowledgment is obtained, to the

Signed the ................................................. Signed the ......................................

To the Standard Ground Handling Agreement

SECTION 1 REPRESENTATION, ADMINISTRATION AND

SECTION 2 PASSENGER SERVICES

SECTION 3 RAMP SERVICES

3.11 Interior Cleaning

SECTION 4 LOAD CONTROL, COMMUNICATIONS AND

SECTION 5 CARGO AND MAIL SERVICES

5.6 Transfer/Transit Cargo

SECTION 6 SUPPORT SERVICES

SECTION 8 AIRCRAFT MAINTENANCE

SECTION 1 REPRESENTATION, ADMINISTRATION AND

(b) Cost for provisions of bond guarantee.

SECTION 2 PASSENGER SERVICES

- special equipment, facilities and especially trained personnel, for

(b) Arrange for

2.5.3 Direct departing passenger to connecting transport.

SECTION 3 RAMP SERVICES

(e) Tail stands and/or aircraft tethering

(1) Passenger steps

3.11.9 Disinfect and/or deodorize aircraft with

(b) Replenish water tanks with drinking water

SECTION 4 LOAD CONTROL, COMMUNICATIONS AND

(3) Load Control is performed by a Third Party

irregularities, taking into account the meteorological conditions, the

(1) The Air Traffic Services “ATS” Flight Plan

4.6 FLIGHT OPERATIONS – En-route Flight Assistance

4.9.5 Liaise with hotels on crew call and pickup timings

SECTION 5 CARGO AND MAIL SERVICES

5.2.2 Obtain customs clearance for

(f ) When applicable return copy of airway bill to shipper, endorsed

(a) Bulk cargo

5.7.2 In case of missing documents, issue substitutes

5.7.11 Maintain a file on mail including irregularities for a period of time to

SECTION 6 SUPPORT SERVICES

(2) Passenger reservation and sales

6.4 Fuel Farm (Depot)

6.8 Catering Services – Liaison and Administration

(3) Physical examination of passengers and cabin/unchecked baggage

(3) Security check of Catering sealing of food and/or bar trolleys/

7.5 Additional Security Services

SECTION 8 AIRCRAFT MAINTENANCE

8.2.3 Report technical irregularities and actions taken to the Carrier’s

To the Standard Ground Handling Agreement (SGHA) of January 2004

PARAGRAPH 1. HANDLING SERVICES AND CHARGES

SECTION 1 REPRESENTATION, ADMINISTRATION AND

SECTION 4 LOAD CONTROL, COMMUNICATIONS AND

SECTION 1 REPRESENTATION, ADMINISTRATION AND

- special equipment, facilities and especially trained personnel, for

SECTION 4 LOAD CONTROL, COMMUNICATIONS AND

(3) Security check of Catering sealing of food and/or bar trolleys/

for and on behalf of for and on behalf of ___