NZYP Project Casestudy using SilverStripe CMS

Editor's Notes

1. Initial discussion almost a year ago led to a business analysis project and report.THe original approach was to overhaul CYP’s website but after brainstorms and realising that most YPO’s had similar goals, ways of operating and would likely require similar functionality we decided to look at the project from a bigger pictire and turn it into a turn-key style system for providing websites for any regional YPO that required a new website.
2. Initial discussion almost a year ago led to a business analysis project and report.THe original approach was to overhaul CYP’s website but after brainstorms and realising that most YPO’s had similar goals, ways of operating and would likely require similar functionality we decided to look at the project from a bigger pictire and turn it into a turn-key style system for providing websites for any regional YPO that required a new website.
3. Fix business problems/objectivesObjectives, 1. More freqently and effectively communicate with members through taking the information to them via email, social media and engaging them where they are rather than require them to always be checking the website. 2. Build a “turn-key” system that will scale and provide websites and related services to other YPO’s around NZ. 3. Rework and automate many of the (at the time) manual processes carried out as part of the website and save time of the already very busy executive committee (these people are in busy professions, convienvance was a big factor!).
4. why we used siliverstripeSilverStripe was chosen as it was seen as a flexible framework which could be built upon in future developments of the project.Open Source - no ongoing license fees or being locked in to one vendor.The subsites module was close to what we were looking for to match the need to multiple sites being managed independantly.NZ Made! - they liked the idea of supporting a NZ made open source product that had a great community following around it - felt there was a match in cultures. Also the benefit that they can get support for the project direct from SilverStripe if ever required in the future.Open SourceNZ MadeCommunity SupportModules
5. What we developed A system based on the SilverStripe CMS and Subsites module that can supply many independant websites, managed by many admins. Each site has its own managed branding look and feel while gaining the benefits from a shared base template. The YPO’s on board also share the costs of the web infrastructure (server etc) and for future development there is now a “build once and everyone benefits” collaborative mentality in place.The system also integrates with selected 3rd party services for membership payment, email newletters, event listings and content syndication.
6. Subsites by default
7. Subsites by default
8. Iron triangle refers to time, cost and quality/scope
9. System Quality – Usability, Responsiveness, Reliability, Availablility.Information Quality – personalised, complete, relevant, easy to understand.Service Quality – Support, Self-Service, Feedback.Usage – Intention to use (attitude), Use (behaviour). – Measure number of visits, goalsUser Satisfaction – Opinions, User Experience. Measure return visitsNet Benefits – Most important (Objectives you set out to achieve… but you cannot measure in isolation… requires the full system model to make sense).Example… you cannot measure the impact of improved value to members without considering the System Quality and Information quality ie relevant content and usabilityNot always easy to measure this at the time of delivery… requires follow up, user survey/feedback and analytics.
10. @johnclegg at WDCNZCacheGet the requests down!Performance matters