sncb international - nmbs internationaal Reviews

Still waiting for a refund of a 3-hour delay from Oct 2023.

Date of experience: April 20, 2024

The SNCB International site was clear and easy to use.
One complaint: we reserved seats on the Deutsche Bahn train from Brussels to Frankfurt. However, we weren't able to give our preference (table or not, quiet carriage or not).

Date of experience: February 11, 2023

We are grateful to have the customer service officer (Jarno at SNCB Brugge Station) serving us patiently explaining to us the ticket options, the schedule for our train to London and advising us to reach at least 30 minutes earlier for checkpoint clearance. Great job!

Date of experience: June 06, 2023

Super easy to book. The conditions were clear, the website easy to use and the prices cheaper than other generic sites. Also some connections no other sites have found, which saved me 2 hours of my journey! SNCF should learn from SNCB!

Date of experience: January 30, 2023

Simplicity of search and selections, accurate suggestions with final prices visible right away. Payment clarity and security, although PayPal payment option term was a disappointment (not usable when buying too close to departure). But was stated in the right section clearly. Thank you.

Date of experience: November 23, 2022

It was easy to navigate. Unfortunately, couldn’t get a return reservation and need to cancel original reservation. Haven’t yet been able to figure out how to call your number (+32 2 801 90 10) and have the call completed from a US phone - if any tips, I’d be happy to hear them. If able to purchase a reservation on line, should be able to cancel on line versus a pay per minute phone call to cancel an internet transaction.

Date of experience: November 24, 2022

At first I tried to make our reservations on the Interrail website - a disaster!
So thank you for having us book reservations smoothly and on a very high transparency level: Great job!

Date of experience: November 24, 2022

Lost Phone ,

On the morning of saturday 11/02 i left the train in a hurry and forgot my phone on the line Bxl-Antwerp.
I went to the station in Antwerp to hear if there where any possibilities of contacting the staff on the train.
The lady at the counter called the staff of the train i thought it was in but they had not left the station,meaning that was not my train .

I could track my phone and so she figured out on what line it was traveling .
She called the staff on the train , and made sure itb was found .After that she proceeded by making an appointement with the chief of the station of Mechelen so I could retrieve it .
She made 4 people who don't know eachother worlk together to fix a problem for a stranger .
Whereas she could have simply told me to fill in the form and be on my way .

It might seem like a small thing but for me ,a forgetfull passenger with a lot of memories on this little plastic thing it meant the world .

Chaima saved the day !!

Date of experience: February 10, 2023

This is easy to book and no issues faced with this booking however when I first came to this a day ago it only showed late night time which is not acceptable for tourist experience.

Date of experience: February 22, 2023

I book a train Milan-Venice and return, all went well, i paid and then it said "an error has occuredd"Unfortunately, there's been an issue while processing your booking. We advise you to contact the Contact Centre via +32 70 79 79 79 (€0.30/min) for more information."I didn't receive any confirmation on e-mail.

Date of experience: January 21, 2024

It was relatively easy to plan and book my journey. I booked a return ticket, but the indicated prize was for a one-way ticket for double the amount of money.

Date of experience: February 27, 2023

Brilliant site with everything clearly explained. Everything in English. What puzzled me was that I paid one price for 4 return tickets Brussels to Maastricht and had to go back into the site to check something. The price had dropped by €20

Date of experience: November 30, 2022

Our train from Munich to cologne was good but the Thalys train from cologne to Brussels was canceled. We had to buy new tickets and we are not even got compensation for the canceled tickets. Now that I'm trying to apply for compensation I'm not been able to get it as I'm not sure if I should contact sncb or Thalys.

Date of experience: December 26, 2022

The worst train company …
No strikes, no special weather conditions, jus a normal regular day, and the train going from Brussels midi to Zottegem, the train kept being delayed and changing tracks.
Not the first time, but this is the worst organisation ever !

Date of experience: January 11, 2024

Customer service page not working, impossible to send the form (already tested with Chrome, Safari and Firefox).
Impossible to pay with Visa or Mastercard (Worldline payment can't show the iframe with Visa Secure payment) and they show a popup with a phone number to call when nobody works at this hour (please at least put in the popup the working hours, to avoid clients to pay for a useless call).
I have screenshots and console errors to share, but it is impossible to send it through the page:
b-europe dot com/EN/Contact/Client-Service
"Technical error
Unfortunately, an error has occured (Errorcode: b.e.)."

Date of experience: May 16, 2023

Just crap. Train reserved at 9:54 for departing at 12:25 to Frankfurt. Train cancelled. Next train 2 hours later with a change date meaning actual delay 2.5 hours. Customer service 30 minutes waiting time. Had to purchase a second seat reservation as they cannot change first one. As I had time wanted to request for refund: website limits picture upload to 3 mb while picture with lowest quality is 4 mb. DNR and sNR numbers not copiable on ticket on purpose to make refund process more difficult and manual. More mistakes less refunds. Never again , will always take the car from now on. My entire day is wasted and they might give me 70 Euro.

Date of experience: January 23, 2023

I’ve booked a Eurostar reservation and now there is a Uk strike on that day and general advice is to avoid travel - will I even get to St Pancras?? So, I thought, no problem, I’ll take advantage of free flexibility to change widely advertised on Eurostar and explore changing my ticket. Now I’ve learned sncb don’t respect this - they charge 20euros to change each 30euro reservation. So I am stuck. I tried messaging sncb and reply was that I have to call a premium rate no. In Brussels!! Due to lack of practical international service support and unfair fee I would avoid them in future. Book direct with Eurostar to avoid this.

Date of experience: March 01, 2023

Informing me on time of my train's cancellation.
And making is easy to ask for reimbursement.
Very much appreciated!

Date of experience: February 05, 2023

I bought my ticket De Pinte-Troisvierges online. There was no mention at all of delays or cancellations due to strike during the booking process. Shortly after, when I was about to depart for the railway station, I checked again, and now it said that there were problems due to a strike in Liege Province. Since I couldn't risk not arriving at my destination on time, I had to take the car instead, and thus I bought a train ticket for nothing. NMBS sucks!

Date of experience: February 05, 2023

How can we get our refund of a train which has been cancelled due to strikes? The notification of cancellation of the train has been sent 4 days !!! before trip had to take place and the T&C say : no refund if cancellation is 7 days before departure!!!
When cancelling online, there is no refund!!!
Why refusing the refund?

Date of experience: March 13, 2023