REFERENCE GUIDE - Star Alliance Employees Portal

REFERENCE GUIDE 

For Employees of Star Alliance Member Carriers 

15th Edition, July 2011

WELCOME 

WELCOME TO THE 15TH EDITION OF THE STAR ALLIANCE REFERENCE GUIDE 

2011 marks another year of growth for the Alliance. This edition adds baggage, airport and frequent flyer 

information for Ethiopian Airlines, due to join in the next few months. With the addition of Ethiopian, 

Star Alliance grows to 28 members. 

This guide is designed to provide a user-friendly tool that gives quick access to the information needed to 

deliver a smoother travel experience to international travellers. 

Information may change during the course of the year, so please continue to consult your airline’s 

publications and information systems for changes and updates, as well as for operational information 

and procedures. Information on United and Continental in particular is subject to change, as their 

merger progresses. 

We hope this book continues to serve your needs. We welcome your feedback at 

ref.guide@staralliance.com. 

Thank you, Star Alliance Internal Communications 

2

TABLE OF CONTENTS 

OVERVIEW 

Welcome 2 

Greetings from Ethiopian Airlines 4 

Vision / Mission 6 

Facts & Figures 7 

GENERAL INFORMATION 11 

Customer Benefits 12 

Frequent Flyer Programmes 16 

Reservation Call Centres 20 

Reservation Special Service Items 50 

Booking Class Alignment 52 

Ticketing Procedures 59 

Interline E-Ticket FAQ - Reservations 63 

GDS Access Codes 66 

Star Alliance Services GmbH, Frankfurt Airport Centre, Main Lobby D-60546 Frankfurt∕Main 

Vice-President, 

Corporate Office 

Christian Klick 

Director, Internal 

Communication 

Janet Northcote 

Editor 

Garry Bridgewater 

AIRPORTS INFORMATION 67 

Priority Baggage Handling 68 

Free checked Baggage Allowances 69 

Special Checked Baggage 74 

Carry-on Baggage Policy 132 

Irregular Operations Handling 133 

Interline E-Ticket FAQ - Airports 138 

LOUNGE INFORMATION 140 

Lounge Access 142 

Lounge Access Chart 148 

Destinations with Lounges 151 

MAJOR AIRPORT MAPS 171 

World Time Zones 243 

Layout 

Rachel Niebergal, Peridot Design 

Photography 

Cover: Narita International Airport 

Corporation. Other photos by Ted 

Fahn, Frank Socha and Star Alliance 

3

GREETINGS FROM ETHIOPIAN AIRLINES 

It is a great honour and privilege for all of us at Ethiopian to join Star Alliance, the 

longest-serving of its kind in the world. We strongly believe that the Alliance will greatly 

enhance our growth potential while offering a wide range of choices to our customers in 

terms of network connectivity and convenience. 

With over 65 years of successful service, Ethiopian is the pioneer in the history of 

African aviation, committed to bringing Africa closer to the world. Our network spreads 

over 79 destinations, 40 of which are in Africa, 22 across four other continents and 17 in 

Ethiopia. During our fiscal year ending in June, 2011, we will have served over 3.5 million 

passengers across our network. We also have codeshare agreements with several 

international carriers that permit our clients to travel to other destinations and beyond. 

Currently we operate 48 aircraft. We have 33 additional aircraft on order among which 

are 10 B787-8s and 12 A350s. Our long-term strategic plan calls for the transformation of 

Ethiopian Airlines into a leading aviation group in Africa providing safe, dependable and 

superior quality of world-class service. 

Ethiopian has recently received Bombardier’s Airline Reliability Performance award, Deal of the Year 2010 

award and African Cargo Airline of the Year award for its achievements and contribution to the industry. 

I would like to thank Star Alliance for welcoming Ethiopian to be part of its team, and look forward to 

making a contribution towards the advancement of the ideals of the alliance. 

Tewolde GebreMariam, CEO, Ethiopian Airlines 

Tewolde 

GebreMariam, 

CEO, 

Ethiopian 

Airlines 

5

VISION 

To be the leading global airline alliance for the high-value international traveller. 

MISSION 

To contribute to the long-term profitability of its members beyond their individual capabilities. 

CUSTOMER EXPECTATIONS 

Star Alliance was formed to better meet the needs of international travellers. Following extensive research 

with these valuable customers, we learned that they want and expect the following from the Alliance: 

• a consistent delivery of best quality and comfort standards 

• trusted performance with focus on safety and security 

• an enjoyable and relaxing travel experience 

• Frequent Flyer privileges and status recognition 

• Convenient and hassle-free global access 

Customers want us to provide them with these specific, tangible benefits every time they travel with each 

of the member carriers. 

STAR ALLIANCE WEBSITES 

Please invite your customers to visit the Star Alliance website www.staralliance.com, 

on Facebook at www.facebook.com/staralliance, and download the iPhone app at 

www.staralliance.com/en/services/apps/iphone/. Employees can visit 

www.starallianceemployees.com to get the latest Star Alliance news. 

6

FACTS & FIGURES 

THE NETWORK AS OF JULY, 2011 

Total revenue US$ 160.3 billion US 

Revenue passenger km 1,275 billion 

Annual passengers 652.24 million 

Daily departures 21,410 

Number of employees 409,152 

Countries served 189 

Airports served 1,210 

Fleet 4,382 

Lounges 990 

Figures relate to schedule data as of July, 2011 as compiled by Star Alliance Corporate Office, including Ethiopian Airlines. 

Continental and United are shown separately below, however each figure represents the total for United Continental Holding Company. 

7

STAR ALLIANCE FLEET NUMBER OF MAJOR HUB 

MEMBERS SIZE EMPLOYEES AIRPORTS 

Adria Airways (JP) 13 443 Ljubljana 

Aegean Airlines (A3) 29 1,949 Athens 

Air Canada (AC) 328 23,200 Montreal, Vancouver, Calgary, Toronto 

Air China (CA) 282 24,459 Chengdu, Beijing, Shanghai 

Air New Zealand (NZ) 103 10,500 Auckland, Hong Kong, Los Angeles 

ANA (NH) 221 32,578 Tokyo, Osaka 

Asiana Airlines (OZ) 72 8,763 Seoul Incheon, Seoul Gimpo 

Austrian (OS) 82 6,000 Vienna 

Blue1 (KF) 19 400 Helsinki 

bmi (BD) 60 3,613 London 

Brussels Airlines (SN) 49 3,300 Brussels 

Continental Airlines (CO) 1,269 86,576 Chicago, Cleveland, Denver, Guam, Houston, 

(Represents United Continental Holding Company) Los Angeles, New York (Newark), 

San Francisco, Tokyo (Narita), Washington 

D.C. (Dulles). 

8



Croatia Airlines (OU) 13 1,131 Zagreb 

EGYPTAIR (MS) 75 7,500 Cairo 

Ethiopian Airlines (ET) 47 6,173 Addis Ababa, Lomé 

LOT Polish Airlines (LO) 54 2,887 Warsaw 

Lufthansa (LH) 419 37,689 Frankfurt, Munich 

Scandinavian Airlines (SK) 136 12,883 Stockholm, Copenhagen, Oslo 

Singapore Airlines (SQ) 105 13,588 Singapore 

South African Airways (SA) 55 8,000 Johannesburg 

Spanair (JK) 31 2,474 Barcelona 

SWISS (LX) 89 7,506 Basel, Geneva, Zurich 

TAM (JJ) 155 29,000 Brasilia, Rio de Janeiro, Sao Paulo 

9



TAP Portugal (TP) 71 6,500 Lisbon, Porto 

Thai Airways International (TG) 90 25,884 Bangkok, Chiang Mai, Hat Yai, Phuket 

Turkish Airlines (TK) 176 14,206 Ankara, Istanbul 

United Airlines (UA) 1,269 86,576 Chicago, Cleveland, Denver, Guam, 

(Represents United Continental Holding Company) Houston, Los Angeles, New York 

(Newark), San Francisco, Tokyo 

(Narita), Washington D.C. (Dulles). 

US Airways (US) 338 32,000 Charlotte, Washington, 

Philadelphia, Phoenix 

FUTURE MEMBERS: 

AviancaTaca (AV-TA) 150 12,000 Bogota, San Salvador, San Jose, 

Guatemala City, Lima 

Copa Airlines (CM) 60 4,772 Panama City 

Shenzhen (ZH) 95 8,747 Shenzhen 

10

GENERAL 

INFORMATION 

11

CUSTOMER BENEFITS 

MILEAGE ACCUMULATION 

There is no Star Alliance frequent flyer programme. There are 21 carrier frequent flyer programmes, all 

operating independently. Customers of any Star Alliance member airline’s frequent flyer programme (see 

chart) can accrue miles, kilometres or points* when they travel on any eligible Star Alliance member airline 

flight on a fare eligible for mileage accrual. 

In addition, when travelling on Star Alliance member flights, miles or points count toward higher membership 

status in the customer’s chosen frequent flyer programme. 

To ensure successful membership accrual, passengers should quote the frequent flyer number on their 

membership card, show their card, and save passenger receipts and boarding passes in case retroactive 

crediting is necessary. 

*Qualifying accruals vary by frequent flyer programme and are subject to paid fares. Air New Zealand’s frequent flyer currency is Airpoints Dollars. 

STAR ALLIANCE AWARDS 

No matter which Star Alliance member airline’s frequent flyer programme a customer belongs to, they can earn and 

redeem miles and build status on any of the member airlines. They need only one frequent flyer card and can collect 

miles from all of the member airlines on which they travel. 

RECOGNITION ON INFLIGHT PAPERWORK AND BOARDING PASS 

Recognition of Star Alliance Gold and Star Alliance Silver customers can be found on inflight paperwork and boarding 

passes. Look for this format: XX*G or XX*S and read as Airline Star Alliance Gold or Airline Star Alliance Silver (XX 

is the two-letter airline code). Example: TG*S = THAI Star Alliance Silver = THAI Royal Orchid Plus Silver 

12

STAR ALLIANCE UPGRADE AWARD 

The Star Alliance Upgrade Award is an electronic upgrade product. Customers can use their own FFP miles to 

upgrade on member airline operated flights. The upgrade must be requested and confirmed in advance and is 

subject to seat availability. Limited to eligible booking class and flights operated by Star Alliance Upgrade Award 

participating carriers. 

RECOGNITION OF MEMBERSHIP CARDS 

Membership cards carry these Star Alliance Gold or Star Alliance Silver logos. 

STAR ALLIANCE GOLD 

Priority Reservation Waitlist 

Priority Airport Standby 

Priority Checkin 

Additional Baggage Allowance 1 

Priority Baggage Handling 

Worldwide Airport Lounge Access 2 

Priority Boarding 

STAR ALLIANCE SILVER 

Priority Reservation Waitlist 

Priority Airport Standby 

1 Star Alliance Gold customers are entitled to one additional piece of checked baggage (piece concept) or an additional 20 kgs (weight concept). 

2 See Star Alliance Lounge Access details. Star Alliance Gold Lounges are identified by a sign at the entrance. Additional top-tier benefits for each airline’s 

frequent flyer programme are only applicable on that particular airline. 

13

CUSTOMER BENEFITS 

STAR ALLIANCE GOLD SIGNS 

Star Alliance Gold signs have been placed at all Star Alliance Gold Lounge entrances. 

LOUNGE RESTRICTIONS 

• No ID (duty/employee travel) or AD (agency staff) accepted. 

• Different access policies may prevail for each airline’s own premium customers, particularly as they pertain to 

guests and/or lounges operated by third parties in select cities. 

• Exceptions or restrictions are shown in the Lounge Access Chart. 

STAR ALLIANCE GOLD CARDS 

The following levels are Star Alliance Gold Card holders. Please refer to frequent flyer programmes of Star Alliance 

member carriers for more details. 

Adria Airways JP HON Circle, Senator 

Aegean Airlines A3 Miles&Bonus Gold 

Air Canada AC Air Canada Super Elite, Air Canada Elite, Air Canada VIP 

Air China CA Air China Platinum, Air China Gold 

14

Air New Zealand NZ Airpoints Gold Elite, Airpoints Gold 

ANA NH Diamond, Platinum, Super Flyers 

Asiana Airlines OZ Asiana Club Platinum, Asiana Club Diamond Plus, Asiana Club Diamond 

Austrian OS HON Circle, Senator 

Blue1 KF EuroBonus Pandion, EuroBonus Gold 

bmi BD diamond club gold 

Brussels Airlines SN HON Circle, Senator 

Continental Airlines CO OnePass Infinite Platinum Elite, Presidential Platinum Elite, 

OnePass Platinum Elite, OnePass Gold Elite, 

Croatia Airlines OU HON Circle, Senator 

EGYPTAIR MS EGYPTAIR Plus Platinum, EGYPTAIR Plus Gold 

Ethiopian Airlines ET Gold Club 

LOT Polish Airlines LO HON Circle, Senator 

Lufthansa LH HON Circle, Senator 

Scandinavian Airlines SK EuroBonus Pandion, EuroBonus Gold 

Singapore Airlines SQ KrisFlyer Elite Gold, PPS Club, Solitaire PPS Club, Solitaire PPS Club Life 

South African Airways SA Voyager Lifetime Platinum, Voyager Platinum, Voyager Gold 

Spanair JK Spanair Plus Black, Spanair Plus Gold 

SWISS LX HON Circle, Senator 

TAM JJ Fidelidade Black, Fidelidade Red 

TAP Portugal TP Victoria Gold Winner 

Thai Airways International TG Royal Orchid Plus Gold 

Turkish Airlines TK Miles&Smiles Elite Plus, Miles&Smiles Elite 

United Airlines UA Premier Executive 1K, Premier Executive, Global Services & Red Carpet Club 

US Airways US Chairman’s Preferred, Platinum Preferred, Gold Preferred 

15

FREQUENT FLYER PROGRAMMES 

Star Alliance Frequent Flyer Star Alliance Star Alliance Programme 

Members Programme Gold Silver Currency 

Adria Airways (JP) Miles & More HON Circle Frequent Traveller Miles 

Senator 

Aegean Airlines (A3) Miles&Bonus Miles&Bonus Miles&Bonus Miles 

Gold Blue 

Air Canada (AC) Aeroplan Air Canada Super Elite Air Canada Prestige Miles 

Air Canada Elite 

Air Canada VIP 

Air China (CA) Phoenix Miles Air China Platinum Air China Silver Kilometres 

Air China Gold 

Air New Zealand (NZ) Airpoints Airpoints Gold Elite Airpoints Silver Airpoints 

Airpoints Gold Dollars 

ANA (NH) ANA Mileage Club Diamond Bronze Miles 

Platinum 

Super Flyers 

16



Asiana Airlines (OZ) Asiana Club Asiana Club Platinum Asiana Club Gold Miles 

Asiana Club Diamond Plus 

Asiana Club Diamond 

Austrian (OS) Miles & More HON Circle Frequent Traveller Miles 

Senator 

Blue1 (KF) EuroBonus EuroBonus Pandion EuroBonus Silver Points 

EuroBonus Gold 

bmi (BD) diamond club diamond club gold diamond club silver Miles 

Brussels Airlines (SN) Miles & More HON Circle Frequent Traveller Miles 

Senator 

Continental Airlines (CO) OnePass OnePass Infinite Platinum Elite OnePass Silver Elite Miles 

Presidential Platinum Elite 

OnePass Infinite Platinum Elite 

OnePass Gold Elite 

Croatia Airlines (OU) Miles & More HON Circle Frequent Traveller Miles 

Senator 

EGYPTAIR (MS) EGYPTAIR Plus EGYPTAIR Plus Platinum EGYPTAIR Plus Miles 

EGYPTAIR Plus Gold Silver 

17



Ethiopian Airlines (ET) ShebaMiles Gold Club Silver Club Miles 

LOT Polish Airlines (LO) Miles & More HON Circle Frequent Traveller Miles 

Senator 

Lufthansa (LH) Miles & More HON Circle Frequent Traveller Miles 

Senator 

Scandinavian Airlines (SK) EuroBonus EuroBonus Pandion EuroBonus Silver Points 

EuroBonus Gold 

Singapore Airlines (SQ) KrisFlyer KrisFlyer Elite Gold KrisFlyer Elite Silver Miles 

PPS Club 

Solitaire PPS Club 

Solitaire PPS Club Life 

South African Airways (SA) Voyager Voyager Lifetime Platinum Voyager Silver Miles 

Voyager Platinum 

Voyager Gold 

Spanair (JK) Spanair Plus Spanair Plus Black Spanair Plus Silver Points 

Spanair Plus Gold 

18



SWISS (LX) Miles & More HON Circle Frequent Traveller Miles 

Senator 

TAM (JJ) Fidelidade Fidelidade Black Fidelidade Blue Points 

Fidelidade Red 

TAP Portugal (TP) Victoria Victoria Gold Winner Victoria Silver Winner Miles 

Thai Airways Intl. (TG) Royal Orchid Plus Royal Orchid Plus Gold Royal Orchid Miles 

Plus Silver 

Turkish Airlines (TK) Miles&Smiles Miles&Smiles Elite Plus Miles&Smiles Miles 

Miles&Smiles Elite Classic Plus 

United Airlines (UA) Mileage Plus Premier Executive 1K Premier Miles 

Premier Executive 

Global Services & 

Red Carpet Club 

US Airways (US) Dividend Miles Chairman’s Preferred Silver Preferred Miles 

Platinum Preferred 

Gold Preferred 

19

RESERVATION CALL CENTRES 

Adria Airways (JP) www.adria-airways.com/ 

Albania +355 (0) 4-2274-666 

Austria +43-1-879-87-05 

Belgium +32-2-75-32-336 

Bosnia and +387 (0) 33-232-125 / 126 

Herzegovina 

Croatia +385 (1) 48-10-011 / 016 

Denmark +46 (0) 42-28-47-78 

France +33 (0) 147-42-95-00 

Germany +49 (69) 269-56-720 / 721 

Greece +30 (0) 21-09-94-7263 

Israel +972-3-52-23-161 

Kosovo +381 (0) 38-54-3411 

Macedonia +389 0 (96) 262-026 

Aegean Airlines (A3) www.aegeanair.com 

Call Centre 0030-210-6261000 

Austria 0043 (0) 1700735915 

Belgium 0032 (0) 27534710 

Cyprus 00357-22654000 

France 0033 (0) 170031323 

Germany 0049-69-238563-0 

Montenegro +382 (0) 20-210-201 

Netherlands 0031-20-625-11-22 

Poland +48 (0) 22-696-8520 

Russia +7-495-727-0885 

Serbia +381 (0) 11-2286-457 

Spain +34-93-246-67-77 

Slovenia Domestic toll free 080-1300 

+386-1-369-1010 (International) 

Sweden +46 (0) 42-28-47-78 

Switzerland +41 (44) 212-63-93 

Turkey +90 (212) 512-42-32 

Ukraine +38 (0) 44-287-07-47 

United Kingdom +44 (0) 12-93-507-182 

Greece 0801-11-20000 

Italy 0039 (0) 697150532-33 

Spain 0034-93-550-0550 

Turkey 0090-212-373-5858 

United Kingdom 08712000040 

20

Air Canada (AC) www.aircanada.com 

Antigua & +1-268-462-1147 

Barbuda (toll-free +1-800-744-2472) 

Argentina (toll-free 0800-444-2007) 

Aruba 1-800-744-2472 

Australia +61-2-8248-5757 

(toll-free 01-300-655-767) 

Austria 43-1-585-363040 

Bahamas (toll-free +1-888-247-2262 

within the Bahamas) 

+242-377-1029 (local number) 

Bahrain 973-17-828-771 / 774 

Barbados +1-246-428-5077 

(toll-free +1-800-744-2472) 

Belgium +32-070-220-100 

Bermuda 1-888-247-2262 

Botswana 27-21-422-3232 

Brazil (toll-free 5511-3254-6600) 

Canada (toll-free +1-888-247-2262) 

Chile (toll-free 800-400-142) 

China +86-400-811-2001 

Hong Kong: +852-2-867-8111 

Colombia 1-800-952-0337 

Costa Rica (toll-free 0-800-052-1988 

24 hours a day) 

Cuba 537-8363226 

Czech Republic 1-514-393-3333 

(regular toll charges apply) 

Denmark +45-3311-4555 

Dominican Rep. (toll-free 1-888-760-0020) 

Ecuador (toll-free +1-800-010135) 

Egypt 20-2-575-8402 

Estonia +45-3311-4555 

Ethiopia +254-20-2105-348 / 349 

Finland +45-3311-4555 

France 0825-880-881 (Indigo number 

- 0.15€/min taxes included) 

Germany +49-69-27115-111 

Grand Cayman (toll-free 1-866-931-2021) 

Greece 00800-39-12-91-998 

Grenada 800-744-2472 

Guadeloupe +590-211-277 

Haiti 509-2810-5857 

Hungary 1-514-393-3333 


India 91-11-4717-2900 

(Delhi & Haryana) 

21

1-800-102-8182 

(Outside Delhi & Haryana) 

Indonesia 62-21-83780670 

Ireland 1-800-709900 

Israel +972-3-607-2111 

Italy +39-06-835-14-955 

Jamaica 800-677-2485 

Japan +81-3-5405-8800 

(0120) 048048 (free call 

number in Japan) 

Jordan 1-514-393-3333 


Kenya (254) 20-2105-348 / 349 

Korea (South) +82-2-3788-0100 

Latvia +45-3311-4555 

Lebanon +961-1-811-690 / 1 / 2 / 3 

Lesotho +27-21-422-3232 

Lithuania +45-3311-4555 

Luxembourg 31-20-405-5250 

Malaysia +60-3-2141-3080 

Malta 39-06-6501-1462 / 0991 

Martinique +596-21-1277 

Mexico (toll-free 01-800-719-2827 

within Mexico) 

Namibia +27-21-422-3232 

Netherlands 0800-022-9769 

New Zealand +64-9-969-7470 

Norway +45-3311-4555 

Pakistan 92-21-356-77395 / 77212 / 54933 

Panama (toll-free 00-800-052-1215 


Paraguay +595-21-448917 

Peru (toll-free 0800-52-073) 

Philippines +63-2-840-4626 to 29 

Poland (48) 22-696-85-21 

Portugal 1-514-393-3333 


Puerto Rico (toll-free 1-888-247-2262 


Qatar 1-514-393-3333 


Russia +7-495-771-6471 (Moscow) 

7-812-740-3820 (St. Petersburg) 

Saudi Arabia Dammam (966) 3-8356000 

Dharan (966) 3-8822602 

Jeddah (966) 2-2632996 

Riyadh (966) 1-4772228 

Singapore 6567373166 

South Africa +27-21-422-3232 

Spain +34-91-458-5568 / 5571 

Sri Lanka 94-11-254-2875-77 

St. Lucia +1-800-744-2472 

22

St. Maarten 52-55-9138-0280 

868-669-0641 / 4016 

Sudan +254-20-2105-348 / 349 

Swaziland +27-21-422-3232 

Sweden +45-3311-4555 

Switzerland 0848-247-226 

Taiwan +886-2-2511-7799 

Tanzania +254-20-2105-348 / 349 

Thailand +66-2-670-0400 

Trinidad & Tobago 868-669-4279 

Turks & Caicos (toll-free +1-866-931-2012) 

Uganda +254-20-2105-348 / 349 

Air China (CA) www.airchina.com.cn/en/index.shtml 

Australia +61-2-92327277 

Austria +43-1-5868008 

Canada +1-604-685-0921 

+1-800-882-8122 

China +86-4008-100-999 

+86 4008-986-999 

Denmark +45-33149222 

Europe +800-86-100-999 

Finland +358-9-6818990 

Ukraine 1-514-393-3333 


UAE 971-4-2112-537 

United Kingdom 0871-220-1111 (Calls cost 10p 

per min. plus network extras) 

United States (toll-free +1-888-247-2262) 

Uruguay (toll-free 000-405210083 


Venezuela (toll-free 0-800-100-4918) 

Vietnam 1-514-393-3333 

(regular call charges apply) 

France +33-1-42666688 

Germany +49-30-2360810 

Greece +30-2107220630 

India +91-11-43508888 

Indonesia +62-21-57938578/9 

+62-21-57938580 

Italy +39-06-8552249 

Japan +81-3-52510711 

+81-1-20474999 

23

Korea (South) +82-2-7746886 

Kuwait +96-5-2438568 

Malaysia +603-21661999 

Mongolia +976-11-452544 / 7 / 8 

Myanmar +95-1-505024 

Nepal +977-1-4440650 

New Zealand +64-9-3797696 

Pakistan +92-21-430-1801 / 2 / 3 / 4 

Russia +7-495-9805768 

+810-800-86-100-999 

Air New Zealand (NZ) www.airnewzealand.co.nz 

Australia (toll-free 132-476) 

Austria (toll-free 0-800-295-838) 

Belgium (toll-free 0-800-79-586) 

Canada English: 0-800-663-5494 

French: 0-800-799-5494 

Vancouver: +1-604-606-0150 

China Beijing: +86-10-6587-0000 

Shanghai: +86-21-2325-3333 

Hong Kong: +852-2862-8988 

Cook Islands +682-26-300 

Czech Republic (toll free 800-143-854) 

Denmark (toll-free +800-17-055) 

Fiji +679-331-3100 

Singapore +65-622-52177 

Spain +34-91-5489032 

Sweden +46-8-216146 

Switzerland +41-44-2136080 

Thailand +66-2-634-8991-97 

Turkey +90-2122965342 

UAE +97-1-42718555 

United Kingdom +44-20-77440800 

United States +1-800-882-8122 

Vietnam +84-88233888 

Finland (toll-free 0-800-113-282) 

France (toll-free 0-800-907-712) 

French Polynesia +689-540-747 

Germany (toll-free 0-800-183-0619) 

India New Delhi: +91-11-23730864 

Mumbai: +91-22-26817910 

Chennai: +91-44-28586868 

Ireland (toll-free 1-800-551-447) 

Israel +972-3-560-1616 

Italy +39-02-4345-8390 

Japan +81-3-3287-6311 

Tokyo, Chiba, Saitama, Kanagawa: 

(toll-free 0-120-300-747 rest of Japan) 

24

Korea (South) +82-2-752-4801 

Luxembourg (toll-free 0-800-225-27) 

Malaysia +603-2715-5020 

Mexico +52-55-5208-1216 

Netherlands (toll-free 0-800-022-1016) 

New Caledonia +687-286-677 

New Zealand +64-9-357-3000 

(toll-free 0-800-737-000) 

Norfolk Island +6723-22-195 

Norway (toll-free 800-11-080) 

Niue +683-4317 

Philippines +632-856-1423 

Portugal (toll-free 800-880-452) 

Russia +7-495-744-0490 

ANA (NH) www.ana.co.jp/ 

Argentina +54-11-5274-1600 

Austria 0-1-7956-7360 

Belgium 0-702-33387 

Bolivia +591-212-4474 

Brazil +55-11-2141-2121 

Samoa +685-20825 

Singapore +65-6734-5595 

Slovakia (toll-free 0-800-005-126) 

Solomon Islands +677-20-031 

South Africa +27-11-289-8036 

Spain +34-93-415-2039 

Sweden (toll-free 0-20-792-939) 

Switzerland (toll-free 0-800-557-778) 

Taiwan +886-2-2567-8950 

Thailand +66-2-2358-280 

Tonga +676-23-192 

United Kingdom 0-800-028-4149 


Vanuatu +678-22-666 

Chile +56-2-754-6800 

China 4008-82-8888 

Hong Kong: +852-2810-7100 

Colombia +57-1-620-3515 

Costa Rica +506-257-5745 / 7475 

25

France 0-820-803-212 

Germany 0-180-300-0309 

Guatemala +502-2-362-8018 

India +91-022-6147-0787 

Indonesia +62-021-837-80-687 

Ireland 1-850-200-058 

Italy 848-858140 

Japan 0-570-029-333 

Korea (South) +82-02-2096-5500 

Malaysia +60-03-2032-1331 

Myanmar +95-01-255-412 / 413 

Netherlands 0-900-666-6666 

Norway 810-00-011 

Panama +507-263-3033 

Asiana (OZ) www.flyasiana.com/english/ 

Australia +61-1300-767-234 

Bangladesh +880-2-912-9682 

Brazil +55-11-3337-7778 

Cambodia +855-23-890-441 

Chile +56-2-639-0889 

China 400-650-8000 (07:00-21:00) 

or +86-10-8451-0101 

Hong Kong: +852-2523-8585 

France +33-1-5343-7907 

Peru +51-1-444-4441 

Russia +7-495-258-2370 

Singapore +65-6323-4333 

Spain 901-116-703 

Sweden 0-8-5877-0428 

Switzerland 0-844-803-545 

Taiwan +886-02-2521-1989 

Thailand +66-02-238-5121 

UAE +971-02-676-0900 

United Kingdom +44 (0) 20-8762-8977 


Uruguay +598-2-903-1760 

Venezuela +58-212-285-4433 

Vietnam +84-8-3821-9612 

Germany +49-69-9210-190 

India +91-11-2565-4001 / 2 

Indonesia +62-21-571-2345 

Japan 0570-082-555 

or +81-03-5812-6600 

Kazakhstan +7-727-270-3234 / 6 

Korea (South) 1588-8000 

or +82-2-2669-8000 

Malaysia +60-88-268-677 

26

New Zealand +64-9-308-3359 

Pakistan +922-1-568-0620 

Philippines +63-2-793-6868 

Russia +7-4242-722000 / 1 

Saipan +1-670-288-2624 / 6 

Singapore +65-6225-3866 

Sri Lanka +94-11-243-0380 

Austrian (OS) www.austrian.com 

Albania +355-4-235-029 

Armenia +374-10-512-201 

Australia (toll-free 1-300-655-727) 

Austria +43-5-1766-1000 

Belarus +375-17-2-900-900 

Belgium +32-2-642-25-79 

Bosnia and +387-33-259-910 

Herzegovina 

Bulgaria +359-2-806-0001 


China +86-4008-810-770 

Croatia +385-1-6265-900 

Cyprus +357-24-008576 

Czech Republic +420-227-231-231 

Denmark +45-70-11-30-00 

Taiwan Taipei: 886-2-2581-4000 

Thailand +66-2-263-8333 

Turkey +90-212-334-2931 

United Kingdom +44-20-7304-9900 


Uzbekistan +998-71-140-0900-1 

Vietnam +84-8-3822-2622 

Egypt local hotline 19380 

Finland 0-20-795-9010 

France within France: 0-820-816-816 

Georgia 995-32-24-33-24 

Germany +49-180-300-0520 

Greece +30-801-11-26026 

Hungary +36-1-411-9940 

India (toll-free 1-800-102-5838) 

Iran +98-21-833-88 

Israel +972-3-511-511-1 

Italy +39-02-896-34-296 

Japan (toll-free 0120961786) 

Jordan +962-6-5660449 

Korea (South) +82-2-3788-0140 

Latvia/Estonia +371-67507700 

27

Lebanon +971-4-211-25-38 

Libya +218-21-335-0375 

Lithuania +370-5-210-5030 

Moldavia +373-22-244083 

Netherlands local hotline 0-900-265-8920 

Norway local number 815-21-052 

Poland local hotline 0-801-40-40-40 

Romania +40-21-204-45-60 

Russia +7-495-995-0-995 

Serbia +381-11-324-8077 

Slovak Republic +421 (0) 2-4940-2100 

Blue1 (KF) www.blue1.com/ 

Belgium 0-90088690 

Denmark 90-13-25-83 (4.8 DKK/min) 

Estonia 6804304 

Finland 0-6000-25-831 (1.75 EUR/min 

+ local net charge or mobile 

charge, not accessible 

internationally) 

France 0-892-390-160 (0.34 EUR/min) 

Italy 1-99-259-102 

(0.30 EUR/call + 0.15EUR) 

Norway 820-70210 (13.02 NOK/min 

+ 0.59 NOK starting fee + 

Slovenia +386-1-244-30-60 

Spain local hotline 902-551-257 

Sweden local hotline 0-770-82-73-73 

Switzerland +41-1-286-8088 

Syria +963-11-2210707 

Thailand +66-2-236-7873 

Turkey +90-212-354-88-67 

Ukraine 0-800-300042 

UAE +971-4-211-25-38 

United Kingdom (local toll-free 0-870-1-24-26-25) 


local net charge or mobile 

phone charge, not accessible 

internationally) 

Russia 7495-228-3164 

Spain 807-070-010 

(0.3564 EUR/min) 

Sweden 0900-10-25831 (15 SEK/ 

min+local net charge or 

mobile call charge not 

accessible internationally) 

Switzerland 0-900-000-406 (0.36 CHF/min) 

UK & Ireland 0-906-294-2016 (0.25GBP/min) 

28

mi (BD) www.flybmi.com/ 

Armenia +37-410-512-202 

Australia +61-1-300-655-727 

Austria +43-1-512-8650 

Azerbaijan +99-4-124-97-05-00 

Bahrain +973-17223555 

Belarus +38-246-7201 

Belgium +32-2-713-12-84 

Brazil +55-21-3410-1062 


China +86 (21) 6247-6281 

Hong Kong +852-2111-9831 

Cyprus +357-2-287-3330 


Denmark +45-88-30-66-00 

Egypt +202-2269-0971 / 2 

Ethiopia +251-11-551-5666 

(not open to public) 

Finland +358-9-2243-1044 

France +33-1-41-91-87-04 

Georgia +995-32-940-719 / 720 

Greece +30-210-6175200 

Hungary +36-1-483-2172 

Iceland +354-1-577-2010 

India +91-22-228747-21 / 25 

Indonesia +62-21-812-390 

Iran +98-21-833-88 

Ireland +(0) 1-407-3036 

Israel +972-3-5135-301 

Italy +39-02-67077382 

Japan +81-0120-051-844 

Jordan +962-6-520-0180 

Kazakhstan +7-727-2724040 

Korea (South) +82-2-775-6408 

Kuwait +965-2247-8354 

Kyrgyzstan +996-312-664-922 

Lebanon +961-1-747-777 

+961-1-347-007 

Malaysia +603-2715-1155 

Malta +356-21-322-992 

Moldavia +38-246-7201 

Netherlands +31-20-664-9891 

New Zealand 0800-945-220 

29

Oman +971-8005822 

Pakistan +92-21-565-4932 


Poland +48-12-285-3613 

Portugal +351-91-748-0350 

Qatar +974-4483751 

Russia +7 (495) 799-93-09 

Saudi Arabia Dammam +966-3-897-9691 

Riyadh +966-1-463-2004 

Sierra Leone +232 (22) 221-481 / 482 / 483 

Singapore +65-6245-5600 

South Africa +27-11-289-8111 

Spain +34-93-217-1569 

Sri Lanka +94-11-48800-33 / 34 

Brussels Airlines (SN) www.brusselsairlines.com 

General Number +32-27-232420 / 30 / 40 

Angola +244-2311-447 

Austria Base: +43 (0) 5-1766-1011; 

FTL: -1013; SEN: -1012; HON: -1010 

Belgium 0902-51-600 

Burundi +257-2225-6281 

Cameroon +237-342-05-15; +237-223-47-35 

Czech Republic +42 (0)-2-34-00-82-58 

DR Congo +243-89-89-75-010 

Sudan +249-83779369 

Switzerland +41-56-674-75-70 

Syria Damascus +963-11-223-9800 

Taiwan +886-2-2740-5849 

Tajikistan +38-246-7201 

Thailand +66-2-267-8143 

Turkey +90-212-266-5702 / 3 (fax only) 

Turkmenistan +38-246-7201 

Ukraine +38-44-246-7201 

UAE +971-8005822 

United Kingdom within the UK: 0844-8484-888 

outside the UK: +44 (0) 1332-64-8181 


Uzbekistan +38-246-7201 

Denmark Base/FTL: +45-333-77-353; SEN/ 

HON: +45 (0) 32-32-32-05 

Finland Base/FTL: +358 (0) 203-86-300; 

SEN/HON: +358 (0) 203-99-33-66 

France Base/FTL: 0892-231-682; 

SEN: -681; HON: -676 

Gambia +220-446-68-81 

Germany Base: 01805-59-59; 

FTL: 01803-99-33-55; 

30

SEN: -66; HON: 0800-099-33-88 

Greece Base: +30-210-6175-350; 

FTL: -275; SEN/HON: -270 

Guinea +224-41-34-40 

Hungary Base: +36-1-411-99-77; SEN/HON: -99 

Ireland +44-208-750-3500 

Israel Base: +272-14-15-35-87; 

FTL: 1-80-937-3-937; 

SEN/HON: 00-972-351-35-383 

Italy Base/FTL: 199-400-299; 

SEN: -399; HON: -777 

Ivory Coast +225-21-21-38-70 

Kenya +254-20-444-30-70 

Lithuania +370-5-230-60-31; +370-5-232-92-92 

Luxembourg German: 90-07-30-75; French: -15 

Malta 2125-20-20 

Netherlands Base/FTL: 0900-1234-380; 

SEN: -900; HON: -100 

Norway Base/FTL: +47 (0) 22-83-65-69; 

SEN/HON: +47 (0) 64-81-85-80 

Poland Base: +48-22-5777-222; FTL/ 

SEN: +48 22 846-97-10; 

HON: +48-22-5777-330 

Portugal 707-783-783 

Romania +40-21-20-48-411 

Russia +7-495-980-999-7; 

SEN/HON: +7-495-937-779-5 

Rwanda +250-57-52-90 

Senegal +221-823-04-60 

Sierra Leone : +232-22-23-6442 

Slovenia +386 (0) 40-747-440 

Spain Base/FTL: 902-220-105; 

SEN: -109; HON: -106 

Sweden Base/FTL: +46 (0) 86-11-59-30; 

SEN: +46 (0) 86-14-15-40 

Switzerland Base: 0900-85-0000; 

FTL: +41 (0) 848-85-9000; 

SEN: -6000; HON: -3000 

Uganda +356-41-754-200 

Ukraine +38 (0) 44-4-90-38-00 

United Kingdom 0871-945-9737; 

SEN: +44 (0) 20-8750-3509; 

HON: +44 (0) 20-8990-9276 

United States Base: 1-800-581-6400; 

FTL: 1-8--268-9127; 

SEN: 1-866-846-4282; 

HON: 1-888-330-6350 

31

Continental Airlines (CO) www.continental.com 

Argentina 0800-333-0425 

Aruba 800-1507 

Australia 1-300-737-640 

Bahamas 800-231-0856 

Barbados 1-800-534-0089 

Belgium 02-643-39-39 

Belize 0800-266-3822 

Bermuda 800-231-0856 

Bonaire 0101-001-800-231-0856 

Brazil Sao Paulo (11) 2122-7500 

Other cities 0800-702-7500 

Canada 800-231-0856 

Cayman Islands 800-231-0856 

China Beijing 86-86-10-8527-6686 

010-8527-6686 

Beijing (toll-free) 400-650-6686 

Shanghai 400-650-6686 

Hong Kong (852) 3198-5777 

Colombia 01-800-944-0219 

Costa Rica 0800-44-0005 

Curacao 001-800-231-0856 

Denmark 701-26-233 

Dominican Santo Domingo (809) 262-1060 

Republic Other regions (toll-free 1-200-1062) 

Ecuador (toll-free 1-800-222-333) 

Quito (local) (593) 2-225-0905 

El Salvador (503) 800-6153 

Fiji 679-672-6044 

France 01-71-23-03-35 

Germany 01803-212610 

Greece 00-800-441-4-3592 

(Mobile/Cell users) 2111-76-8888 

Guam (671) 647-6453 

Guatemala 1-801-81-26684 

Honduras San Pedro Sula 557-4141 

Tegucigalpa 220-0999 

India New Delhi (95) 124-4315500 

Other regions (0) 124-4315500 

Indonesia Denpasar (Bali Island) 

(62) 361-768-358 

Jakarta (62) 21-391-5509 

Ireland 1-890-925-252 

Israel 03-511-67-77 

Italy Milan 02-69-63-32-56 

Rome 06-66-05-30-30 

32

Jamaica 800-231-0856 

Japan Tokyo 81-3-5464-5050 

Other areas (toll-free 0120-24-2414) 

Kosrae (691) 370-3224 

Luxembourg 00-32-2-643-39-39 

Malaysia (60) 3-2142-4751 

Marshall Islands Kwajalein (805) 355-1013 

Majuro (692) 625-3209 

Mexico (toll-free, all cities 01-800-900-5000) 

Mexico City 52-83-55-00 


Netherlands Antilles 001-800-231-0856 

Nicaragua (505) 22-76-81-29 

Norway 810-03-630 

Palau (Koror) (680) 488-2448 / 1029 

Panama 00-800-044-0001 

011-800-044-0001 

(507) 265-0040 

Paraguay Asuncion 595-2161-2319 

595-2149-6118 

Peru 0800-700-30; (511) 712-9230 

Philippines Manila (632) 818-8701 /817-9666 

Cebu (6332) 255-7533 

Pohnpei (691) 320-2424 

(691) 320-5425 

Portugal 21-415-9102 

Puerto Rico 800-231-0856 

Saipan 1-866-359-6435 

Singapore (65) 6538-6860 

South Korea (82) 2-756-3792 / 3793 

Spain 900-96-1266 

St. Thomas, 800-231-0856 

St. Croix 

Sweden (08) 585-36954 

Switzerland Swiss-German 044-800-9212 

Swiss-French 022-417-7280 

Taiwan Taipei 886-2-2712-0131 

Kaohsiung 886-7-802-6630 

Thailand (662) 267-8135 / 8138 

Trinidad & Tobago 800-461-2744 

Truk (Chuuk) (691) 330-2424 

United Kingdom (outside London) 0845-60-767-60 

United States (toll-free 800-523-3273 Dom.) 

(toll-free 800-231-0856 Intern.) 

U.S. Virgin Islands 800-231-0856 

Venezuela 0800-100-3198 

Vietnam Ho Chi Minh City (848) 821-5828 

Yap (691) 350-2702 

(691) 350-2788 

33

Croatian Airlines (OU) www.croatiaairlines.com 

Croatia 062-500-505 (in Croatia only) 

+358 (0) 1-6676-555 (international) 

EGYPTAIR (MS) www.egyptair.com/English/ 

Algeria 00213 (21) 644357 / 634008 

Australia 0061 (02) 97674321 

Austria 0043 (01) 587-453-216 / 217 / 218 

Bahrain 00973 (17) 243-060 / 317 

Belgium 0032 (2) 219-16-14 

Canada 001 (514) 875-9990 Ext. 225 / 227 

China 0086 (10) 85275000 

Cyprus 00357 (22) 559200 

Denmark 0045-72304470 

Egypt Land Line 090070000 / Mobile 1717 

Eritrea 0029 (11) 127510 / 034 

Ethiopia 00251 (111) 564493 / 94 / 95 

France 0033 (1) 4494-8515 / 16 / 17 / 19 

Germany 0049 (89) 545-88213 / 214; 

(69) 273003 / 125; (211) 3559580; 

(30) 8892769-13 / 14 / 15 

Ghana 00233 (021) 243537 / 538 

Greece 0030 (210) 9212818 / 19 / 20 / 22 

Hungary 0036 (1 ) 266-4300; 0036 (1) 

2672484; 0036 (1) 3280260 

India 0091 (22) 22833798 / 

24088 / 21562 

Indonesia 0062 (021) 5742471/72 

Italy 0039 (02) 865777 / 72021805; 

0039 (06) 4871429 / 4742641 / 42 / 43 

Japan 0081 (3) 3211-4521 / 4525; 

0081 (6) 6641-0747 

Jordan 00962 (6) 4636011 / 

9119 / 0011 / 4628911 

Kenya 00254 (20) 226821 / 2 / 3 

Korea (South) 0082-7743581 / 3411 

Kuwait 00965-224-39576 / 39620 / 

60957 / 60950 

Lebanon 00961 (1) 980165 / 465 / 167 

34

Libya 00218 (061) 9095500; 

00218 (21) 333-2781 / 82 

Malaysia 066 (3) 21456867 

Malta 00356-21-341548 

Morocco 00212 (22) 306700 / 315564 

Netherlands 0031 (20) 6256661 

Nigeria 00234 (1) 2620087 / 2712308 

/ 2712307; 00234 (64) 630759 / 

0023464 630760 

Norway 004724112206 

Oman 00968 (24) 794113 / 

796134 / 796389 

Philippines 0063 (2) 8922938 

Portugal 00351 (21) 892 5830 

Qatar 00974-435-6040 / 6020 / 1144 

Russia 007 (495) 9670621/2 

Saudi Arabia 00966 (01) 478 4004; 00966 (03) 

8649999 / 8985252; 00966 (02) 

6441313 /1515 /1717 

Singapore 006567380006 

South Africa 0027 (021) 4217503 / 4217513 / 

4258971; 0027 (11) 8804525 / 

3270258 / 3270259 

Spain 0034 (91) 541-6863 / 548-8645; 

(93) 302-3148 / 7312 

Sudan 00249 (183) 780064 / 781428 

Sweden 0046 (86) 636558 

Switzerland 0041 (022) 731-3979 / 3937 

Syria 00963 (11) 2232158 / 2240164 / 

2245843 

Taiwan 008869 (2) 25782121 

Thailand 0066 (02) 2310504 / 5 / 6 / 7 / 8 

Tunisia 00216 (71) 860138 / 165 / 466 

Turkey 0090 (212) 231-11-26 / 27 

Uganda 002564341278 

Ukraine 00380 (44) 2563020 

UAE 0971(4) 2289444 / 2248555 

United Kingdom 0044 (207) 287-1728; 0044 (207) 

734-2343 / 2395; 0044 (207) 

734-2864 

United States 001 (212) 581-5600; 001 (212) 

586-6599 

Yemen 00967 (1) 273452 / 275061 

35

Ethiopian Airlines (ET) www.ethiopianairlines.com 

Bahrain 0800-04434 

China Hong Kong 800905629 

North China 108007141635 or 

86-4001-589689 

South China 108001401619 or 

86-4001-589689 

Egypt 8002244444 

202-21600-006 

France 0800901031 

LOT Polish Airlines (LO) www.lot.com/ 

Austria 0-810-810-855 - Polish language 

0-810-810-885 - German/English 

language 

Belgium +32-7-818-0014 

Canada +1-416-236-4242 

Denmark +45-7-010-5063 

Finland +358-9-6937-9036 

France 0-800-10-12-24 (available only 

within France) +33-1-47-42-05-60 

Germany 01803-000-336 / 346 

Luxembourg (toll-free 800-27-336) 

Italy +39-8-4885-9300 / 8-4882-1388 

Germany 8001818982 

India 18001039933 

Italy 39-0645230459 

Saudi Arabia 8008020-0048 

South Africa 0800984023 

Thailand 18001562069708 

UAE 0800-20-0-0257 

United Kingdom 08006350644 

United States 1-800-445-2733 

Netherlands +31-20-201-3917 

Norway +47-8-100-0023 

Poland 0-801-703-703 

(available only within Poland) 

+48-22-577-9952 

Russia (toll-free 8-10-800-5082-5082) 

Spain +34-9-0111-6710 / 6713 

Sweden +46-8-5877-0447 

Switzerland +41-0-844-555-232 

Turkey +90-212-241-5749 

United Kingdom +44-845-601-0949 / 0767 


36

Lufthansa (LH) www.lufthansa.com/ 

Albania +355-4-238-1977 

Antigua (toll-free within USA 

& Barbuda +1-800-645-3880) 

Argentina +54-11-4319-0600 

Australia +61-1-300-655727 

Austria 0810-1025-8080 - only available 

within Austria 

Azerbaijan +994-12-907-050 

Bahamas (toll-free within USA 

+1-800-645-3880) 

Bahrain +973-210-026 

Bangladesh +880-2-865-913 

Belarus +375-1-7-284-7129 

Belgium +32-70-35-3030 

Bolivia +591-2-431-717 

Bosnia and +387-63-990-001 

Herzegovina 

Brazil +55-11-3048-5800 

Brunei +673-2-242-991 

Bulgaria +3592-930-4242 

Cambodia +855-23-27-211 

Canada +1-800-563-5954 

Chile +56-2-630-1655 

China +86 (0) 21-5352-4999 

Hong Kong: +852-2868-2313 

Colombia +57-1-618-0300 

Costa Rica +506-221-7444 

Croatia +385-9-177-314 

Cyprus +357-2-451-777 


Denmark +45-3-337-7333 

Egypt +20-2-339-8339 

Estonia +372-6-314-444 

Ethiopia +251-1-515-666 

Finland +358-2-0358-358 

France +33-892-231-690 

Germany +49-1805-805-805 

Ghana +233-21-221-086 

Greece +30-1-617-5200 

Haiti +509-225-608 

Hungary +36-1-411-9900 

Iceland +354-1-690-100 

India +91-11-2372-4200 

Indonesia +62-21-570-2005 

37

Iran +98-21-873-8701 

Ireland +353-1-844-5544 

Israel 1-80-937-1-937 

Italy +39-1-9940-0054 

Jamaica +1-809-9-224-661 

Japan +81-0-1200-51-844 

Jordan +962-6-520-0180 

Kazakhstan +7-727-333-50-25 

Kenya +254-2-335-819 

Korea (South) +82-2-3420-0400 

Kuwait +965-242-2493 

Laos +856-21-216-1430 

Latvia +371-7-207-183 

Lebanon +961-1-347-005 

Lithuania +370-5-232-9292 

Luxembourg 900-73-055 

valid within Luxembourg 

Malaysia +603-2-052-3428 

Malta +356-249-342 

Mexico +52-1-55-5230-0000 

Montenegro +38-111-303-4741 

Morocco +212-2-312-402 

Myanmar +95-1-75-936 

Namibia +264-61-226-662 

Nepal +977-1-223-052 


New Zealand 0800-945-220 

Nigeria +234-1-266-4430 

Norway +22-33-09-00 

Oman +968-796-692 

Pakistan +92-21-568-5811 

Paraguay +595-21-447-962 

Peru +51-14-424-466 


Poland +48-22-338-1300 

Portugal +351-707-782-782 

Puerto Rico (toll-free within USA 

+1-800-645-3880) 

Romania +40-212-0484-10 

Russia +7-812-320-1000 

Serbia +38-111-303-4741 

Singapore +65-6245-5600 

Slovakia +421-23-222-3222 

South Africa +27-861-842-538 

Spain +34-902-883-882 

Sudan +249-183-771-322 

Sweden +46 (0) 770-111-010 

Switzerland ex German canton 0900-900-922 

ex French canton 0900-900-933 


Syria +963-11-221-1165 

Taiwan +886-2-23258861 

Thailand +66-2-264-2400 

38

Tunisia +216-1-707-344 

Turkey +90-212-354-8888 

Ukraine +38-44-490-3800 

UAE +971-4-343-2121 


United States (toll-free within USA 

+1-800-645-3880) 

Scandinavian Airlines (SK) www.flysas.com/ 

Australia +61-2-8915-1915 

Austria See Estonia 

Belgium +32-2-643-6900 

Bosnia and See Czech Republic 

Herzegovina 

China Beijing +86-10-8527-6100 

Shanghai +86-21-5228-5001 

Hong Kong +852-2865-1370 

Croatia +3726804328 

Czech Republic +3726804328 

Denmark +4570102000 

Egypt +20-2-575-3955 

Estonia +372-166-63 

Finland +358 (0) 6000-25831 

France 0-825-325-335 

(only available within France) 

Uruguay +598-2-901-2816 

Uzbekistan +998-71-120-7401 

Venezuela +58-212-210-2100 

Vietnam +84-8-829-8529 

Yemen +967-1-213-400 

Zambia +260-1-221-063 

Zimbabwe +263-4-793-861 

+33-1-46-93-2825 

Germany +49-1-805-22-1195 

Hungary +372-680-4328 

Iceland See Estonia 

India +91-22-842-681 

Ireland +353-1-844-5440 

Israel +972-3-510-1181 

Italy +39-06-65-95-4156 

Japan +81-3-5400-2331 

Korea (South) +82-2-752-5121-4 

Latvia +37-1-672-055-77 

Lithuania +370-5-230-6638 

Luxembourg +352-2456-5014 

Netherlands 0900-7272-4368 Travel agents 

within Netherlands 

39

New Zealand +64-9-9-77-2214 

Norway +47-915-05400 

Poland +48-22-8500-500 

Romania +40-31-40-35-042 

Russia Moscow +7-495-961-3060 

St. Petersburg +7-812-326-2600 

Singapore +65-6735-2622 

Slovakia +421-372-680 

Spain +34-902-3770-37 

Singapore Airlines (SQ) www.singaporeair.com/ 

Argentina +54-11-43252237 

Austria +49-69-719-5200 / 5150 

Australia (toll-free 13-10-11) 

Bahrain +973-17213054 

Bangladesh +8802-88-11-504 

Belgium +31-88-1-618-618 

Bolivia +591-365521 

Brazil +55-11-3588-1777 

Brunei +673-2-244-901/2 

Cambodia +855-23-426-808 


604-689-1223 (within Canada) 

Chile +56-2-376-9042 

Sweden +46-8-797-4000 

(within Sweden: 0770-727-727) 

Switzerland +41-848-117-100 

Taiwan +886-2-2545-5665 

Thailand +66-2645-8200 

Turkey +90-212-465-5732 

UAE +971-4–316-6505 



China BJS +86-10-6505-2233 

CAN +86-20-8755-6300 

SHA +86-21-6288-7999 

Hong Kong: +852-2520-2233 

Colombia +57-1-6234299 

Costa Rica +506-22342223 

Cyprus +357-22-588-191 

Czech Republic +420-224-23-2603 / 5491 

Denmark +45-3-314-3456 

Egypt +20-2-37-49-2789 

France 0-821-230-380 (within France) 

+33-153-65-79-06 (International) 

Germany +49-69-719-5200 

40

Greece +210-9222192 

Hungary +36-1-345-1570 

Iceland +354-505-0100 

India AMD: +91-79-30012828 

BLR: +91-80-22867869 / 70 

BOM: +91-22-22022747 

CCU: +91-33-23675417 

DEL: +91-124-4310999 

MAA: +91-44-45921921 

Indonesia JKT: +62-21-52-997-888 

DPS: +62-361-768-388 

Italy +39-06-4785-5360 

Japan +81-3-3213-3431 

Korea (South) +82-2-755-1226 

Kuwait +965-2225-8230 

Malaysia +603-2-692-3122 

Maldives +960-3-310-031 

Malta +356-21347401-5 

Mauritius +230-2087695 / 6 / 7 

Mexico +52-55-55258787 

Netherlands 0-900-1-618-618 (within 

Netherlands, €0.25/minute) 

+31-88-1618618 (International) 

New Zealand 0800-808-909 (within NZ) 


Oman +968-24791233 

Panama +507-648623 

Papua +675-3212888 

New Guinea 

Peru +51-479798 


Poland +48-22-6254352 

Qatar +974-4995700 

Russia +7-495-775-3087 

Saudi Arabia +966-9200-18081 

Singapore +65-6223-8888 

South Africa JNB: +27-11-880-8560 

CPT: +27-21-674-0601 

Spain 902-380-777 (within Spain) 


Sri Lanka +94-11-2499699 

Switzerland 0900-88-18-18 (CHF 0.50/min.) 

Taiwan +886–2-2551-6655 

Thailand +66-2-3536000 

Turkey +90-212-463-1800 

Ukraine +38-044-4659388 

UAE AUH: +971-2-622-1110 

DXB: +971-4-3166888 

United Kingdom 0844-800-2380 (within UK) 


41


Venezuela +58-212-7629904 

South African Airways (SA) www.flysaa.com/ 

Angola +244-222-395-880 

Argentina +5411-4319-0099 

Australia +61-1-300-435-972 

Austria +43-1-587-1489 

Belgium +31206-55-11-77 

Botswana +267-390-2210 

Brazil +55-11-3065-5115 

Bulgaria +90-212-251-6130 

Canada +1-800-722-9675 

Cape Verde +238-241-1358 

Chile +56-2-376-9040 

China +86-10-6595-0066 

Hong Kong: +852-2877-3277 

Colombia +57-1-620-3515 

Cyprus +35-75-340-030 


Dem. Rep. +243-81-700-5908 

Of Congo 

Denmark +45-3314-3031 

Egypt +20-2-2579-5008 

Vietnam HAN: +84-4-3826-8888 

SGN: +84-8-38231588 

Ethiopia +251 (0) 11-5-537880 / 537881 

Finland +45-3314-3031 

France +33-825-800969 

Germany +49-69-299-803-20 

Ghana +233 (0) 30-278-3676 / 7 / 8 

Greece +30-210-9600-942 / 3 

Hungary +36 (1) 999-1490 

India Ahmedabad: +91-79- 

6562174/26465974 

Bengaluru: +91-80-2224-4623 

Chennai: +91-44- 

28226149/28226150 

Kolkata: +91-33-2287- 

5207/2287-5196 

New Delhi: +91-11-43513131/91- 

11-3354422 

Mumbai: +91 -22-2282- 

3450/2282-3451/2284-2237 

Indonesia +62-818-785155 

Ireland +44-871-722-1111 

42

Israel +972-3-795-1344 

Italy +39-0243458381 / 82 

Ivory Coast +225-20-21-82-50 

Japan +813-3470-1901 

Kenya +254-20-224-7342 

Korea +82-2775-4697 

Kuwait +965-242667 

Lesotho +266-310662 

Malawi +265-1-620-617 

Malaysia +603-2141-7456 

Mauritius +230-202-6737 

Mexico +52 (55) 5661-4742 

Mozambique +258-1-420740 

Namibia +264-61-273340 

Netherlands +31 (0) 20-6-55-11-77 

New Zealand +64-9-977-2237 

Nigeria +23412702681-5 ext. 

109 / 110 / 111 / 112 

Norway +45-3314-3031 

Peru +511-444-4441 

Philippines +632-884-8129 

Poland +48-22-455-3824 

Portugal +351-21-781-74-70 

Russia +7-4959-375953 ext. 103 

Saudi Arabia +966-1-4633133 ext. 3120 

Senegal +221-33-869-4000 

Singapore +65-62277911 

South Africa +27-11-978-1111 

Spain Barcelona: +34934877285 

Madrid: +34912960420 

Sri Lanka +94-4-1-430707 

Sultanate of Oman +968-24700797 

Sweden +45-3314-3031 

Switzerland +49-69-29-98-03-20 

Taiwan +886-2-2503-9393 

Tanzania +255-22-2117044-7 

Thailand +662-635-1410 

Turkey +90-2122965420 

Uganda +256-41-4345772 / 3 / 5 

Ukraine +38-44-490-65-01 

United Arab Dubai +971 +4-3970-766 

Emirates Abu Dhabi +971 +2-6780-038 



Zambia +260-211-271-031 

Zimbabwe +263-912-135-590 

43

Spanair (JK) www.spanair.com 

Austria 0810-102-585 

Brazil 0800-550-002 

Chile +56-2-233-3585 

Denmark +45-7-015-1598 

Germany 01805-680-681 

(0.14 EUR / Minute) 

Guinea +240-094-003 

SWISS (LX) www.swiss.com 

Austria +43 (0) 810-810-840 

Belgium +32 (0) 78-15-53-19 

Bosnia +381-113030-140 

& Herzegovina 

Bulgaria +359 (0) 2-930-4255 

Canada +1-877-359-7947 

China SHA +86-4008-820-880 

Hong Kong +852-300-213-30 

Croatia +381-113030-140 


Denmark +45-70-105-064 

Finland +358-9-693790-34 

France +33 (0) 892-232-501 

Germany +49 (0) 1805-110-036 (EUR 0.14/min) 

Mexico +52-533-5780 / 81 / 82 

Norway +47-8-152-0400 

Spain 902-13-14-15 

Sweden +46-8-0771-400-475 


United Kingdom +44-1-293-596-695 / 870-126-6710 


Hungary +36-1-411-9950 

Ireland +353-1-890-200-515 

Italy +33-848-868-120 

Luxembourg +352-34-20-808-370 

Netherlands +31 (0) 900-202-0232 

Norway +47-810-00-012 

Poland +48-22-520-3456 

Portugal +351-808-200-487 

Romania +40-21-312-0238 

Serbia +381-113030-140 

Singapore +65-6-823-20-10 

Slovakia +421-232-223-255 

Slovenia +381-113030-140 

South Africa +27 (0) 860-04 / 05 / 06 

44

Spain +34-901-116-712 

Sweden +46 (0) 8-587-704-45 

Switzerland +41 (0) 848-700-700 

TAM (JJ) www.tam.com.br/ 

Argentina 0-810-333-3333 

Brazil 55-11-4002-5700 

Chile 56-2-6767-900 

France 33-1-5353-8000 

Germany 0800-000-11-65 

Italy 00-44-20-8897-0005 

Paraguay 595-21-645-500 

Spain 900-900-354 

Uruguay 000-4019-0223 

Venezuela 0800-100-8586 

United Kingdom 00-44-20-8897-0005 

TAP Portugal (TP) www.flytap.com/ 

Angola +244-2-331-692 / 3 / 4 

Belgium +32-272-03077 

Brazil +55-11-2131-1200 / 10; 

Turkey +90-212-354-9919 

United Kingdom +44 (0) 845-601-0956 


United States 1-888-2FLYTAM 

TAM Viagens, use the following numbers: 

Greater Sao Paulo: (11) 3068-7979 

Rio de Janeiro: (21) 3212-9400 

Other locations: 0800-55-52-00 

TAM Cargo, use the following numbers: 

Sao Paulo: (11) 5582-9323 / 7430 

Other locations: 0300-115-9999 

TAM Executive Aviation, use the following numbers: 

General phone: (11) 5582-8711 

Call Centre: 4002-7000 

0800-707-7787 

Cape Verde +238-241-1195 

Denmark +45-7010-5068 

45

Finland +358-9-6937-9728 

France 0-820-319-320 


Germany 0180-300-0341 

Guinea-Bissau +245-201-359 

Italy +39-02-6968-2334 

Luxembourg +352-4798-2133 

Mozambique +258-1-303-927 / 8 


Thai Airways International (TG) www.thaiairways.com/ 

Australia General (1300) 651960 (within Australia) 

+61-2-9844-0929 

Austria +43-1-586-8309 

Belgium +32-2-502-47-44 

Brunei +673-2-242-991 / 3 

Cambodia +855-23-21-43-59 

China +86-21-3366-4000 

Hong Kong +852-2179-7777 

Denmark +45-33-75-01-20 

France +33-01-55-68-80-70 

Germany +49-69-928741-41 

Greece +0030-210-9692020 

India +91-11-4149-7777 

Norway +47-8-100-0015 

Portugal +351-707-205-700 

South Africa +27-11-455-4907 

Spain +34-901-11-6718 

Sweden +46-8-5877-0455 


United Kingdom within the UK: 0845-601-0932 


Indonesia +62-21-2302552 

Italy +3902-890-0351 

Japan General (81-3) 3503-3311 

Korea (South) +82-2-3707-0133 

Kuwait +965-242-1444 

Laos +603-2034-6900 

Malaysia +603-2034-6900 

Myanmar +95-1-255499 

Nepal +977-1-422-1247 

New Zealand +64-9-377-3886 

Norway +47-23-11-88-88 

Oman +24-70-59-34 

Pakistan +92-51-227-2140-3 

46


Russia +7-495-647-1082 

Singapore +65-6210-5000 

South Africa +27-11-268-2580 

Spain +34-9-1782-0520 / 24 

Sri Lanka +94-11-2307100-8 

Sweden +46-8-598-83-600 

Switzerland +41-44-215-6500 

Turkish (TK) www.thy.com/ 

Austria 0810-222849 

Denmark +45-33-14-40-55 

France 0-825-800-902 

Germany +49-180-5849-266 

Italy +39-06-45213849 

Netherlands +31-20-405-96-36 

North America 1-800-874-88-75 

United Airlines (UA) www.united.com/ 

Argentina 0810-777-864-833 

Australia (toll-free 131-777) 

Taiwan +886-2-8772-5111 

Thailand General +662-356-1111 

+662-288-7000 

Turkey +90-212-334-2950 

UAE +971-4-2681701 

United Kingdom +0844-561-0911 

United States (toll-free 1-800-426-5204) 

Vietnam +84-4-3826-7921 / 23 

Norway 00-47-648-20-530 

Russia +74-95-980-52-02 

South Africa 002711578004 

Switzerland +41-848-444-849 

Turkey +90-212-444-0-849 


United States 1-800-874-8775 

Bahrain 973-1721-4062 

Belgium +32-2-713-3600 

47

Brazil 0800-16-2323 

Sao Paulo: (11) 3145-4200 

Canada 1-800-United-1; 

+1-800-864-8331 

China Beijing: (010) 8468-6666 

Shanghai: (012) 3311-4567 

(toll-free 1-800-810-8282) 

Hong Kong: +852-2810-4888 

Costa Rica 0800-052-1243 

Denmark +45-8-035-8100 

El Salvador 800-6004 

Finland (toll-free 0800-96-070) 

France 0-810-72-72-72 

Germany +49-69-5007-0387 

India +91-33-560-8184 

Italy +39-2-6963-3707 

Japan (toll-free within Japan 

+1-2011-4466); 

+81-3-3817-4411 

US Airways (US) www.usairways.com/ 

Aruba Within Aruba: 800-1580 

Austria Within Austria: 08-1000-1172 

Korea (South) +82-2-757-1691 

Kuwait +965-247-5696 

Mexico +1-800-003-0777; +52-5-627-0222 

Netherlands +31-20-201-3708 

New Zealand +64-9-379-3800 

Norway 800-188-63 

Peru +51-1-421-3334; 800-40-380 

Russia +810-8002290-1044 

Singapore +65-6-873-3533 

Sweden +46-8-2055-0777 


Taiwan +886-2-2325-8868 

Thailand +66-2-353-3939 

UAE 800-0-441-5492 


United States 1-800-United-1; +1-800-864-8331 

Uruguay +598-2-902-4630 

Venezuela +58-2-278-4545 

Vietnam +84-8-823-4755 

Belgium Within Belgium: 07-815-0026 

Belize Within Belize: 800-622-1015 

48

Bermuda Within Bermuda: 1-800-622-1015 

Brazil 0-800-761-1114 

Costa Rica 0-800-011-0793 

Dominican 800-622-1015 

Republic 

Denmark 80-60-48-55 

Finland 080-09-8873 

France 0-810-63-22-22 


Germany Within Germany: 0180-300-0609 

Greece 00800-4414-3810 

Ireland Within Ireland: 1890-925-065 

Italy Within Italy: 8488-1-3177 

Mexico 1-800-428-4322 

Netherlands Within Netherlands: 020-201-3550 

Norway 800-188-63 

Portugal Within Portugal: 808-200-958 

Spain Within Spain: 901-117-073 

Sweden 0850-163-427 


Tel Aviv 03-754-8400 

United Kingdom Within the UK: 0845-600-3300 

United States Within USA: 800-428-4322 

West Indies & 1-800-622-1015 

Virgin Islands 

49

RESERVATIONS SPECIAL SERVICE ITEMS 

The following special service items have been harmonised by all Star Alliance member carriers. 

Wheelchairs 

Should be requested at time of reservation. Will be confirmed by the individual carrier (e.g. WCHR / WCHS / WCHC). 

Passenger Contact (PCTC) 

If permitted by law, to be used in reservation messages. 

Special Meals 

A minimum list of special meals will be offered by all Star Alliance member carriers. Exceptions may apply on 

certain routes and carriers. 

Seat Requests 

All carriers can create and respond to generic and specific seat requests (if applicable for the 

market booked). 

Checked Baggage Policy 

See the Airport Information section for details on free checked baggage allowances and carrier specific 

information about special checked baggage items. 

Flight Information (FLIFO) 

Access to real-time movement flight information can be provided via the individual carrier’s in-house 

reservation system. 

50

Passenger Name Records (PNRs) 

Bilateral Passenger Name Records servicing exists between the Amadeus carriers, between UA, LX and 

LH/OS and between SN and LH. 

Availability Display 

A common Star Alliance availability display containing only Star Alliance member carriers’ flights is available in Amadeus, 

Galileo, Infini, Apollo, Sabre, Abacus, Travelsky and Worldspan. 

Example for flights from London Heathrow to Bangkok: 

GDS System Entry 

AMADEUS AN*A DDMMM LHRBKK 

APOLLO A DDMMM LHRBKK =/*A (please enter: “end item” instead of +) 

ABACUS 1 DDMMM LHRBKK =/*A (please enter: “cross of lorraine” instead of +) 

GALILEO A DDMMM LHRBKK //*A 

INFINI 1 DDMMM LHRBKK +/*A (please enter: “Yen mark” instead of +) 

SABRE 1 DDMMM LHRBKK +/*A (please enter: “cross of lorraine” instead of +) 

WORLDSPAN A DDMMM LHRBKK -/*A 

*A: Indicator to obtain Star Alliance availability 

51

BOOKING CLASS ALIGNMENT 

Star Alliance common classes are in bold face: First F, A, O; Business C, D, I, R; 

Economy Y, B, M, H, Q, X, N, V, W. Carrier specific exceptions are in regular face. 

Star Alliance FIRST FIRST BUSINESS BUSINESS ECONOMY ECONOMY 

Members CODE CODE CODE 

Adria Airways (JP) No service Business C, D, Z, I, R Economy Y, B, M, P, H, Q, 

Class Class X, E, A,T, N, V, 

G, L, W, K, O, S, U 

Aegean Airlines (A3) No service Business C, D, Z, A, I, R Economy Y, B, M, H, Q, 

Class Class V, W, O, L, K, 

J, S, E, T, U, 

P, G, N, X, F 

Air Canada (AC) 

No service Business J, C, D, Z, R, I Economy Y, B, M, U, H, 

Class Class Q, V, N, W, G, 

S, P, T, E, L, K, X 

Air China (CA) First F, A, P, O Business C, D, I, Z Economy Y, B, M, H, K, 

Class Class Class L, Q, G, S, V, 

U, W, T, E, X 

52



Air New Zealand (NZ) No service Business C, D, Z, J, R, I Economy Y, B, M, H, Q, V 

Class Class W, L, S, G, X, N, K 

Premium Economy No service No service Premium U, E, O, A 

Economy 

ANA (NH) First F, A Business J, C, D, Z, P, R, I Economy Y, E, B, M, U, H, Q 

Class Class Class V, W, S, L, K, N, X 

Asiana Airlines (OZ) First F, A, O Business C, D, Z, J, I, R Economy Y, B, M, H, E, 

Class Class Class Q, K, S, V, L, 

W, T, G, X, N 

Premium Business No service Business C, D, Z, J, I, R no service 

Class 

Austrian (OS) No service Business J, C, D, Z, I, R Economy Y, B, M, U, H, 

Class Class X, G, Q, N, V, W, 

S, T, E, L, K 

53



Blue1 (KF) No service No service Economy E, M, H, Q, V, 

Class W, U, K, L, T, 

O, G, X, N 

bmi (BD) 

Premium Economy No service No service Premium C, D, J, Z, I, R, 

Economy Y, S, B, P 

Brussels Airlines (SN) 

No service Business J, C, D, Z, P, Economy Y, B, M, U, H, 

class I, R O, X, G, Q, N, 

V, W, S, T, E, 

L, K 

No service Business J, C, D, Z, I, R Economy Y, B, M, H, K, 

Class Class T, Q, V, W, U, 

S, L, E, X, N 

54



Continental Airlines (CO) 

Domestic No service Business F, C, D, Z, I Economy Y, B, M, E, U, 

Class Class H, Q, V, W, S, 

T, L, K, G, X 

Intercontinental No service Business F, J, C, D, Z, I Economy Y, B, M, E, U, 

Class Class H, Q, V, W, S, 

T, L, K, G, X 

Croatia Airlines (OU) 

No service Business C, D, Z, R, I Economy Y, B, M, H, X, Q, 

Class Class N, V, W, S, T, E, L 

G, A, F, J, K, O, P 

EGYPTAIR (MS) First F, A, O, P Business C, D, J, Z, I, R Economy Y, B, M, H, Q, 

Class Class Class K, X, N, V, L, 

G, S, W, T, U 

Ethiopian Airlines (ET) No service Business C, J, D, Z, I, R Economy Y, G, S, X, B, 

Class Class M, K, L, V, H, U 

Q, T, W, E, O, N 

55



LOT Polish (LO) No service Business C, D, Z, I, R Economy Y, B, M, E, H, 

Airlines Class Class K, Q, G, T, S, X, 

V, W, L, U, O, N 

Lufthansa (LH) First F, A, O Business J, C, D, Economy Y, B, M, U, H, X 

Class Class Z, P, I, R Class G, Q, N, V, W 

S, T, E, L, K 

Scandinavian No service Business C, D, J, Z, I, R Economy Y, S, B, E, M, H 

Airlines (SK) Class Class Q, V, W, U, K 

L, T, O, G, X, N 

Economy Extra No service No service Economy Y, S, B, P 

Extra 

Singapore First F, P, A, R Business Z, C, J, D, I Economy S, Y, B, E, M, H, 

Airlines (SQ) Class Class Class W, Q, N, V, T, 

U, G, L, K, X 

South African No service F, P, A, Business C, J, Z, D, Economy Y, B, M, K, H, 

Airways (SA) O, U Class E, I, R Class S, Q, T, V, L, 

W, G, X, N 

56



Spanair (JK) No service Business C, I, D, J, R Economy Y, B, M, H, Q 

Class Class V, L, T, W, K, 

X, E, S, U, Z, O, 

N, G, A 

SWISS (LX) First F, A, O Business J, C, D, Z, Economy Y, B, M, U, H, 

Class Class P, I, R Class G, Q, V, W, S, 

T, X, N, E, L, K 

TAM (JJ) First F, P, A, O Business C, D, J, Z, R, I Economy Y, B, E, U, S, M, 

Class Class Class H, K, G, Q, V, 

L, W, T, X, N 

TAP Portugal (TP) No service Business C, D, Z, R, J, I Economy Y, B, M, H, Q, 

Class Class V, G, W, S, L, 

K, P, A, U, E, T, 

O, N, X 

Thai Airways First Class F, A, P, O Business C, D, J, Z, I, R Economy Y, B, M, H, Q, 

International (TG) Class Class T, K, S, X, V, 

W, N 

57



Turkish Airlines (TK) First Class F, O Business C, D, J, I, R Economy Y, B, M, K, H, 

Class Class S, E, Q, T, L, V, 

P, W, G, X, N 

Premium Economy No service No service Comfort Class U, A, Z 

United Airlines (UA) 

Domestic First Class F, A Business J, C, D, Z, I Economy Y, B, M, E, U, H, Q, 

Class Class V, W, S, T, L, K, G, X 

International First Class F, A Business J, C, D, Z, I Economy Y, B, M, E, U, H, Q, 

Class Class V, W, S, T, L, K, G, X 

US Airways (US) 

Continental US, Canada, First Class F, A No service Economy Y, B, M, H, Q, N, 

Caribbean, Mexico, Class V, W, L, S, T, G, 

K, U, E, R, X 

Transatlantic, South Atlantic No service Business C, D, Z Economy Y, B, M, H, Q, N, 

Class Class V, W, L, S, T, G, 

K, U, E, R, X 

FFP Code for aligned carriers O I X 

58

TICKETING PROCEDURES 

The following are harmonised ticketing policies and procedures. 

Initial Issue 

Each carrier’s policies and procedures related to the issuance of tickets will be in accordance with the IATA Ticketing 

Handbook. 

Reissue 

Each carrier’s policies and procedures related to the reissue of tickets will be in accordance with the IATA 

Ticketing Handbook. 

Reservation Changes/Revalidation 

Each carrier’s policies and procedures related to the revalidation of tickets will be in accordance with the IATA 

Ticketing Handbook. 

Endorsement Waiver 

Each carrier will publish and honour the Star Alliance Endorsement Waiver Agreement (EWA) policy 1 , as 

agreed on a multilateral basis between Star Alliance member carriers. 

For electronic tickets, the endorsement, as described in the following conditions, is granted by giving airport 

control from the validating carrier to the Star Alliance member carrier performing the reissue/exchange. 

Paper tickets: Any Star Alliance member carrier or one of its agents will be able to reissue or exchange a 

ticket or MCO without having to request a written or stamped endorsement, under the described conditions: 

1 Exceptions apply to SQ. 

59

Conditions: Voluntary 

• When a customer requests a change of airline or re-routing (as described in IATA Resolution 736), the 

Star Alliance member carriers agree to grant airport control (thus waive the endorsement requirement 

between themselves) for non-restricted tickets or MCOs provided that: 

A. such tickets or MCOs do not bear carrier validation restrictions, which by their terms prohibit the 

transfer of the ticket or MCOs such as “Valid on XX only” and “Non-Endorsable”; 

B. such tickets or MCOs are not governed by fare rules that prohibit transfer of the ticket to the other party. 

• No endorsement required for First Class, Business Class, full Economy Class and non-restricted excursion 

fare tickets. 

• Does not apply to ID/AD tickets. 

Conditions: Involuntary 

• When an airline undergoes a schedule change or encounters an irregularity in accordance with the general 

provisions of IATA Resolution 735D, the two Star Alliance member carriers agree to grant airport control 

(and thereby waive the endorsement requirement) for the following: 

A. non-restricted tickets; 

B. restricted tickets; 

C. frequent flyer redemption tickets. 

• No endorsement required for any fare types when an airline encounters an irregular operation (within 24 

hours of departure). 

• Does not apply to ID tickets. 

60

TICKETING PROCEDURES 

Miscellaneous Charges Order (MCO) 

Each carrier’s own MCO is handled according to the carrier’s policies and procedures and in accordance 

with the IATA Ticketing Handbook. 

MCOs for Star Alliance member carriers 

• Each member issues MCOs for travel on other member carriers, using its own MCO stock. The MCO is issued for 

the purpose of service recovery, and is endorsed valid for redemption on any Star Alliance member for the following 

purposes: 

• It can be used to pay for tickets, upgrades and excess baggage; 

• It can be redeemed at all Star Alliance member carriers’ sales offices or airport ticket offices but not at 

travel agencies; 

• The MCO tendered to all member carriers must be limited to US$750, or its equivalent in other currencies: 

A. if the value of the service purchased exceeds that of the MCO, payment of the outstanding sum can be 

made in any form accepted by the Star Alliance member carrier, 

B. if the value of the service purchased is less than the value of the MCO, a new MCO will be issued for the 

remaining amount. A new MCO will be issued under the same conditions as the original MCO if the amount 

exceeds US$50; 

• MCOs valued at less than US$50 cannot be renewed. Cash payments against the MCO are not possible; 

• MCOs are valid for one year from the date of issue. Extension of validity is at the discretion of the issuing member; 

• Lost MCOs cannot be reissued. 

Multi-Purpose Document (MPD) 

Each carrier’s policies and procedures related to the use of an MPD will be in accordance with the IATA Ticketing 

Handbook. 

61

Transmittal of Ticket Number(s) in the PNR 

Each carrier agrees, by automated or procedural means, to transmit the ticket numbers to any Star Alliance 

member carriers participating in the ticketed itinerary. 

NOTE: Carrier positions: 

• Automated for AC, BD, LH, LO, OS, SK, SN, TG, UA as SSR 

TKT(–) element 

• Automated for CO, MS, NH, SQ and US as SSR TKN(-) element 

• Automated for TP 

• Automated for NZ (procedural for paper tickets) 

• Automated for TK and OZ as OSI TKNO and SSR TKNE 

element 

• Automated for JP, SN, SA, LX as SSR TKNx element (x = A or 

M or E) 

• Automated for OU as SSR TKNx element (x = A or M or E) 

• Automated for TG as SSRTKNE for ETKT numbers, while OSI 

TKNA, OSI TKNM, SSRTKNA or SSRTKNM for paper ticket 

numbers depending on specific requirements of the airlines in 

the ticketed itinerary. 

Prepaid Ticket Advice (PTA) 

If carriers still use PTAs (e.g. for non-e-ticket eligible sales) these carriers’ policies and procedures related to 

the issuance and refunding of PTAs will be in accordance with the IATA Ticketing Handbook. 

NOTE: AC, LO and LX do not allow PTAs. 

Lost Ticket Indemnity 

If a paper ticket is lost, each carrier will issue a ticket against a Lost Ticket Indemnity if the original ticket was 

plated on its own ticket stock for travel on its own or another carrier’s flight. 

Flight Interruption Manifest (FIM) 

A FIM is a document used in place of a ticket when a passenger is involuntarily re-routed and the appropriate 

flight coupon(s) is (are) no longer available. IATA resolutions have been adopted with the intent of reducing 

the number of FIMs issued in the event of an involuntary re-route. The FIM format has been standardised 

allowing for a ticket-sized FIM and two coupons. For details about how to process FIMs, please consult your 

own carrier’s procedural training manuals, or contact your training representative. 

62

INTERLINE E-TICKET FAQ - RESERVATIONS 

GENERAL INFORMATION 

Q: What are the benefits of interline e-tickets to the reservation/ticketing agents? 

A: E-ticketing allows greater flexibility when serving Star Alliance customers. The e-ticket is available online. Interline 

E-ticketing has been implemented between all Star Alliance member carriers. 

ISSUING 

Q: Is there a service fee for issuing an interline e-ticket? 

A: Some carriers may apply a service fee for e-ticket issuance. Please contact the individual airline for more information. 

Q: When do I still have to issue paper tickets? 

A: Your system will indicate if the issuance of an e-ticket is technically not possible. In this case a paper ticket 

needs to be issued. 

Q: Can I issue an interline e-ticket for groups? 

A: Yes, most carriers have the ability to issue e-tickets for groups. Some carriers may have restrictions. 

Q: Can I issue an interline e-ticket for a PNR with infant? 

A: Yes, most carriers have the ability to issue e-tickets for infants. Some carriers may have restrictions. 

63

Q: Can I issue an interline e-ticket for ID-tickets? 

A: Some carriers have the ability to issue ID interline e-tickets. Within the Alliance, interline ID e-tickets are under development. 

Q: Can I issue an interline e-ticket for a fully-open itinerary? 

A: Some carriers have the ability to issue interline e-tickets with open segments, including fully open e-tickets. 

Within the Alliance, open segments in interline e-tickets are under development. 

Q: Can I print an interline e-ticket to paper? 

A: In IRROP situations, most carriers have the ability to print an e-ticket to paper using either the Direct Print or Print 

Exchange functionality, depending on the system’s capability. 

CHANGES 

Q: How do I make changes to an existing e-ticket? 

A: All necessary information about the e-ticket is stored in the system and changes are done according to fare 

conditions, ticket validity and in accordance with the IATA Ticketing Handbook. 

Q: How do I exchange another carrier’s e-ticket? 

A: The validating carrier will grant airport control according to endorsement agreements so that the necessary 

ticket information is available in your carrier’s system. Exchanges are done according to fare conditions, ticket 

validity and in accordance with the IATA Ticketing Handbook. 

64

INTERLINE E-TICKET FAQ - RESERVATIONS 

Q: What do I have to do if the fare, the origin/destination or the operating carrier changes? 

A: The e-ticket must be reissued/exchanged. 

REFUNDS/VOIDS 

Q: How do I refund another carrier’s ticket? 

A: Refunds of other carrier-issued e-tickets are not permitted. 

Q: Can I void an interline e-ticket? 

A: In accordance with individual airline policy, an interline e-ticket may be voided only by the validating carrier. 

65

GDS ACCESS CODES FOR FARE & DISCOUNT PRODUCTS 

For Star Alliance Round the World fares use Fare Quote Display: 

FQD FRAFRA, FD ORDORD or FD ORDORD-RTW/A(carrier code), FSD SINSIN, FQ LAXLAX, 

4FMIAMIArw-(carrier code), etc. 

For Star Alliance Circle Asia fare, use Fare Quote Display: 

FQD BKKBKK, FQ SELSEL, FD SINSIN or FDSINSIN-CTF/(carrier code), 4FTYOTYOct-(carrier code), etc. 

For Star Alliance Circle Pacific fare, use Fare Quote Display: 

FQD AKLAKL, FDHKGHKG, or FD HKGHKG-CTF (carrier code), FD LAXLAX-, 4FSFOSFOct-(carrier code), etc. 

For Star Alliance Circle North Asia fare, use Fare Quote Display: 

FQD SELSEL, FQSELSEL or FD SELSEL-CTF/(carrier code), 4FSELSELct-(carrier code). 

To access rules and fares of below Star Alliance Fare & Discount Products, use Fare Quote Display in your 

GDS of fictitious O&D “QMXQMY” 

AMADEUS: FQD QMXQMY.R,U/A(carrier code) 

GALILEO: FD QMXQMY/(carrier code) or 

FD ]QMXQMY/(carrier code) 

SABRE: FQ QMXQMY-(carrier code) 

Product Codes in the fictitious O&D “QMXQMY” display: 

Conventions Plus = CONVPLUS 

Africa Airpass = STARAPAF 

Asia Airpass = STARAPAS 

Brazil Airpass = STARAPBR 

China Airpass = STARAPCN 

Europe Airpass = STARAPEU 

SITA: FSD QMXQMY/(carrier code)/ 

(currency code) 

WORLDSPAN: 4FQMXQMYSR-(carrier code) 

Japan Airpass = STARAPJP 

Micronesia Airpass = STARAPMI 

Middle East Airpass = STARAPME 

North America Airpass = STARAPNA 

South Pacific Airpass = STARAPSP 

Thailand Airpass = STARAPTH 

66

AIRPORTS 

67

PRIORITY BAGGAGE HANDLING 

Priority Baggage Handling Policy 

The Star Alliance priority tag is used for premium customers. It features the Star Alliance logo and the word 

“PRIORITY” and it should be attached to the bag tag so that it is highly visible and recognisable by all baggage 

handling staff to ensure that the bags with Priority tags will be delivered first to the arrivals baggage claim area. 

This harmonised policy will ensure that our most valued customers receive consistent baggage handling service 

and this policy sets the minimum standard to be applied by all airlines. Recognition of priority status at checkin and 

the priority handling of checked baggage is offered to the following customers: 

First Class 

On all flights 

NOTE: Some carriers do not provide First Class service. 

Business Class 

On intercontinental flights including connecting flights (for this purpose intercontinental is defined as travel between 

Europe, Asia, North America, South America, Australia, New Zealand and Africa). 

NOTE: Some airlines offer Priority Baggage Handling to all business class customers. 

Star Alliance Gold Members 

On all flights, regardless of fare paid or class of service flown. 

68

FREE CHECKED BAGGAGE ALLOWANCES 

NOTE: Free baggage allowances may change. Please check your carrier’s CRS for up-to-date information. 

Piece Concept Number of Maximum dimensions Maximum weight 

Pieces of each piece of each piece 

1. First and Business Class 

AC 3 158 cm (62 inches) 32 kg (70 pounds) 

NH F class 3 - C class 2 203 cm (80 inches) 32 kg (70 pounds) 

NZ 3 158 cm (62 inches) 23 kg (50 pounds) 

A3, BD, CA, JK, JP, KF, LO, MS, 2 158 cm (62 inches) 32 kg (70 pounds) 

OU, OZ, SA, SK, TG, TK, UA, US 

TP 2 or 1 158 cm (62 inches) 23 or 30 or 32 kg 

(50 or 66 or 70 pounds) 

SQ 2 158 cm (62 inches) 23 kg (50 pounds) 

CO, ET, LH, LX, OS, SN 3 or 2 158 cm (62 inches) 23 or 32 kg 

(50 or 70 pounds) 

JJ 2 158 cm (62 inches) 23 or 32 or 33kg 

NOTE: Some carriers do not offer First Class. AC, BD, CO, LX, NZ, SN: no bags over 32 kg/70 lbs accepted as checked baggage. CO: BusinessFirst customers: 

3 pcs (32kg). First Class, Intern. First Class, Latin Business Class: 2 pcs (23kg). LH, LX, OS, SN: First Class, 3 bags up to 32 kg each, Business Class 2 bags up to 32 

kg each. JJ: Brazil/U.S. and v.v. and South America to Europe 2 x 32 kg. From Europe to South America 2 x 23 kg. From Brazil to South America and within Brazil 33 

kg. Frequent flyer Fidelidade Black and Red + 20 kg/ + 2 pcs and Blue + 10 kg/ +1 pc. SK: Economy Extra Class counts as Business Class. Econ. Extra allowed 2 x 23 

kg, 158 cm. TP: Executive travel originating in OXB 2 pcs 20 kg or 1 pc 30 kg. All others 2 pcs 32 kg. 

69



1.1 Star Alliance Gold (First, Business) 

All carriers one additional piece 

2. Economy 

A3, ET, KF, LH, LX, NZ, OS, SN 1 158 cm (62 inches) 23 kg (50 pounds) 

BD 2 158 cm (62 inches) 32 kg (70 pounds) 

NH 2 203 cm (80 inches) 32 kg (70 pounds) 

AC, CA, CO, ET, JK, JP, LO, 2 158 cm (62 inches) 23 kg (50 pounds) 

MS, OU, OZ, SA, SK, SQ, TG, 

TK, TP, UA, US 

JJ 2 158 cm (62 inches) 23 or 32 kg 

(50 or 70 pounds) 

NOTE: AC: For travel between Canada to/from U.S. (incl. Hawaii), the Caribbean, Costa Rica, Europe, India, Mexico and within Canada - 1st bag free, 2nd bag fee applies. 

CA: Max. dimension of both pieces may not exceed 273 cm. BD, CO: No individual item in excess of 32 kg/70 lbs permitted as checked baggage. CO: Charge 

applies to 1st and 2nd checked bag to/from certain destinations. Check with carrier for more information. JJ: Brazil/U.S. v.v. and South America to Europe 2 x 32 kg. 

From Europe to South America 2 x 23 kg (except FRA 2 x 32 kg). From Brazil to South America v.v. and within Brazil 23 kg. JK: 1 piece 20 kg. JP: Between Europe and 

Canada/U.S./Mexico 1 pc with 23 kg max. dimensions 158 cm, other areas 2 pc with 23 kg each max. dimensions 273 cm both. LH: For travel origin Brazil 2 x 32 kg/70 

lbs. For travel origin Japan 2 x 32 kg/70 lbs if piece concept applies. Between Europe/India/SVX and U.S./Canada/Mexico 1 x 23 kg/50 lbs. LX: For travel origin Brazil 2 

x 32 kg/70 lbs. Between Europe and U.S./Canada/Mexico 1 x 23 kg/50 lbs. LO: For 2nd piece, second bag fee applies. MS: For travel to/from Europe except Turkey 

only one piece. NZ: Premium Economy is allowed an additional piece. OS: Charge applies to 2nd bag to and from certain destinations. Check with carrier for more 

information. No bags over 32 kg/70 lbs accepted as checked baggage. SK: Allowance to/from U.S. 1 pc with 23 kg. Business allowed 1 extra piece 32 kg and 158 cm. 

Economy Extra, one extra piece at 23 kg, 158 cm. Charge applies to 2nd bag to and from certain destinations. Check with carrier for more information. SN: For travel 

70

AFR to/from EU 2 x 23 kg, AFR to U.S./Canada 2 x 23 kg, EU to U.S./Canada 1 x 23 kg, TLV to U.S./Canada 1 x 23 kg. TP: 2 pcs (23 kg) allowed to/from DKR/USA/CSS 

to Brazil. 2 pcs (32 kg) origin Brazil. Travel origin in OXB 2 pcs 20 kg or 1 pc 30 kg. All others 2 pcs 23 kg. UA: For travel to/from Brazil Y class max. bag weight is 32 kg/70 

lbs. Charge applies to 1st and 2nd checked bag to/from certain destinations, exceptions apply. Check with carrier for more information. US: Charge applies to 1st and/or 

2nd checked bag to/from certain destinations. For travel to/from Brazil, max. bag weight is 32 kg/70 lbs. Check with carrier for more information. 



2.1. Star Alliance Gold (Economy) 

NH one additional piece 203 cm (80 inches) 32 kg (70 pounds) 

BD, CO, JK, JP, KF, NH, SK, TP, UA one additional piece 158 cm (62 inches) 32 kg (70 pounds) 

AC, CA, ET, OS, LH, LO, LX, MS, NZ, one additional piece 158 cm (62 inches) 23 kg (50 pounds) 

OU, OZ, SA, SN, SQ, TG, TK, US 

NOTE: AC: For Brazil, free baggage weight allowance is 32 kg/70 lbs. No bags over 32 kg/70 lbs accepted as checked baggage. BD, CO: No individual item in 

excess of 32 kg/70 lbs permitted as checked baggage. JK: Economy 20 kg, business 32 kg plus 1 more bag with 32 kg or 2 pcs with 15 kg. KF: Baggage weight is 

according to booking class. C class is 32 kg, Y class is 23 kg. NZ: Premium Economy is allowed an additional piece. SK: For Star Gold travelling in economy: 3 pieces 

with 23 kg but to/from U.S.: 2 pieces with 23 kg. 

3. Infants not occupying a seat 

A3, JP 1 + 1 fold up, collapsible stroller 115 cm (45 inches) 32 kg (70 pounds) 

NH 1 + 1 fold up, collapsible stroller 203 cm (80 inches) as per adult allowance 

in booked class 

NZ, OZ 1 + 1 fold up, collapsible stroller 158 cm (45 inches) 23 kg (50 pounds) 

71



CA, CO, JK, KF, LH, LO, LX, 1 + 1 fold up, collapsible stroller 115 cm (45 inches) 23 kg (50 pounds) 

MS, OS, OU, SK, SN, SQ, TG, 

TK, UA, US 

AC (paid seat or not 2 + collapsible stroller at the gate 158 cm (62 inches) 23 kg (50 pounds) 

occupying a seat) 

BD, ET, SA, TP 1 + 1 fold up, collapsible stroller 115 cm (45 inches) 10 kg (22 pounds) 

NOTE: BD: Collapsible stroller only for infants travelling on bmibaby tiny fares on bmi flights. In economy, the free checked baggage allowance is 23 kg/50 lbs. CO: 

Does not grant baggage allowance to infant-no seat customers for travel within U.S. and to/from Canada. LO: Max. dimension of both pieces not to exceed 273 

cm/107 inches. MS: For travel to/from Europe except Turkey only 10 kg (22 lbs). NZ: Car seat and stroller travel free. TG: ROP Platinum, 30 kg or 1 piece. ROP Gold 

and Star Silver, 20 kg or 1 piece. UA, US: If fare paid. 

Weight Concept Maximum combined weight Class of service 

of all pieces 

All carriers 40 kg (88 lbs) First Class 

All carriers 30 kg (66 lbs) Business Class 

All carriers 20 kg (44 lbs) Economy Class 

Star Alliance Gold 

All carriers Extra 20 kg (44 lbs) 

72

Weight Concept Maximum combined weight Class of service 

of all pieces 

Infants not occupying a seat 

All carriers 10 kg (22 lbs) +1 fold up, 

collapsible stroller 

NOTE: BD, JP, NZ: No bags over 32 kg /70 lbs. accepted as checked baggage. CO, LH, LX, NH, NZ, OS, SK, SN, US: Do not offer the weight concept. Some 

carriers do not offer First Class. SK: Economy Extra Class counts as Business Class. NZ: Infants not occupying a seat - allowance as per adult allowance in booked 

class. SQ: Max. weight per piece is 32 kg/70 lbs. TG: ROP, 10 kg. TK: Max. weight per piece is 32 kg/70 lbs and max. dimensions for each piece is 115 cm. If the full First 

Class itinerary is on TK, baggage allowance is 60 kg. If the First Class flight completely operated by TK, baggage allowance is 60 kg. If the First Class flight with TK and 

connecting with a Star Alliance member airline, baggage allowance is 40 kg. 

73

SPECIAL CHECKED BAGGAGE 

The following is a general guideline, for information purposes only. For up-to-date information please 

consult your internal Star Alliance information pages or contact the carrier directly. “NA” means: Not Available. 

Adria Airways (JP) 

ITEMS 

WITHIN FREE 

BAGGAGE ALLOWANCE INTERLINE- SSR 

Piece Weight 

ABLE REQUIRED 

Concept Concept 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition No Yes Yes Yes WEAP Max. 5 kg ammunition, separate packing from arms. 

Archery equipment No No Yes Yes SPEQ 

Bike No No Yes Yes BIKE limitations may apply on CRJ aircraft 

Bike - Tandem No No Yes Yes BIKE+BULK limitations may apply on CRJ aircraft 

or SPEQ 

Bulk baggage No Yes Yes Yes BULK/FRAG Several SSR codes can be used. 

/XBAG 

Cabin baggage in seat No No Yes Yes CBBG Max. 75 kg. 

Firearms No Yes 1 Yes Yes WEAP Max. 5 kg ammunition, separate packing from arms. 

Fishing equipment No Yes 2 Yes Yes SPEQ 

Golf equipment No Yes Yes Yes SPEQ Max. 15 kg within FBA, HON/SEN/FQTV 1 set FOC in 

addition to FBA. 

Hang gliders No No Yes Yes SPEQ 

Kayaks No No Yes Yes SPEQ 

Kite No No Yes Yes SPEQ 

Pets as Checked Baggage No No Yes Yes AVIH Crate max. 125x75x85 cm and 80 kg including pet 

(AVIH) and food 

74

JP continued 

ITEMS 

WITHIN FREE 


Piece Weight 

ABLE REQUIRED 


SSR 

ITEM 

PACKAGING 

REQUIRED 

Pets in Cabin No No Yes Yes PETC Cats & Dogs only, limited number. Only 1 PETC on 

CRJ aircraft, crate max. 55x40x21 cm max. 8 kg. 

Scuba Equipment No No Yes Yes SPEQ Oxygen bottles must be empty. 

Service Animals Yes Yes Yes Yes DEAF/BLND 

+ PETC 

Skis / Snowboard No Yes 2 Yes Yes SPEQ 

Small Surfboard No No Yes Yes SPEQ 

less than 2 m / Wakeboard 

Surfboard/Windsurfer No No Yes Yes SPEQ Volumetric limitations may apply on CRJ aircraft. 

Max. 32 kg 

Wheelchair non powered Yes Yes Yes Yes WCHx Volumetric limitations may apply on CRJ aircraft. 

+ WCMP 

Wheelchair with Yes Yes Yes Yes WCHx Volumetric limitations may apply on CRJ aircraft. 

Dry Cell Batteries + WCBD 

Wheelchair with NA NA NA NA NA Spillable batteries (WCBW) not accepted on 

Wet Cell Batteries JP flights. 

NOTE: 1 Hunting, sporting equipment only 

2 If less than 15 kg and max. 140 cm 

75

Aegean Airlines (A3) 

ITEMS 

WITHIN FREE 

BAGGAGE ALLOWANCE INTERLINE- 

Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Ammunition No No Yes Yes WEAP Yes 

Archery equipment Yes Yes Yes Yes SPEQ Yes 

Bike Yes Yes 1 Yes Yes BIKE No 

Bike - Tandem No No 1 Yes Yes BULK No 

Bulk baggage No No Yes Yes BULK No 

PACKAGING 

REQUIRED 

Cabin baggage in seat No No Yes Yes CBBG No, but must be restrained in seat 

Canoe No No 1 Yes Yes BULK No 

Firearms Yes No Yes Yes WEAP Yes 

Fishing equipment No No 1 Yes Yes SPEQ Yes 

Golf equipment No No 1 Yes Yes GOLF No 

(Domestic Free) 

Hang gliders No No 1 Yes Yes BULK Yes 

Kayaks No No 1 Yes Yes BULK No 

Kite No No Yes Yes BULK No, but recommended 

Pets as Checked No No Yes Yes AVIH Yes in appropriate kennel 

Baggage (AVIH) 

Pets in Cabin No No Yes Yes PETC Yes 

Scuba Equipment No No 1 Yes Yes SPEQ No 

Service Animals Yes Yes Yes Yes PETC No 

Skis / Snowboard 1 Free, 1 Free, Yes Yes SPEQ Yes 

second No second No 1 

76

A3 continued 

ITEMS 

WITHIN FREE 

BAGGAGE ALLOWANCE 

Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Small Surfboard No No 1 Yes Yes SPEQ No, but recommended 


Surfboard/Windsurfer No No 1 Yes Yes SPEQ/BULK No, but recommended 

Vaulting Poles No No Yes Yes SPEQ/BULK No 

Wheelchair non powered Yes Yes Yes Yes WCMP No 

Wheelchair with Yes Yes Yes Yes WCBD No 

Dry Cell Batteries 

Wheelchair with Not permitted Not permitted No No NIL No 

Wet Cell Batteries 

NOTE: 1 Sports equipment is free on domestic flights 

PACKAGING 

REQUIRED 

77

Air Canada (AC) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes No Yes No Max of 5 kg. Must be packaged separately from 

firearm. Declaration form required. 

Archery equipment Yes No Yes Yes SPEQ Recommended, but not mandatory. 

Handling fee will apply. 

Bike Yes No Yes Yes BIKE Recommended, but not mandatory. 


Bike - Tandem Yes No Yes Yes BIKE Recommended, but not mandatory. 


Bulk baggage NA NA NA NA NA Recommended, but not mandatory. 

Cabin baggage in seat Yes No Yes Yes CBBG Cabin Baggage restraint net. 

Firearms Yes No Yes Yes WEAP Firearm must be unloaded. Packaged in a locked 

non-see through case. Declaration form required. 

Ammunition must be packaged separately. 

Fishing equipment Yes No Yes Yes SPEQ Recommended, but not mandatory. 


Golf equipment Yes No Yes Yes SPEQ Recommended, but not mandatory. 


Hang gliders Not accepted NA NA NA Ship via Cargo only. 

Kayaks Not accepted NA NA NA Ship via Cargo only. 

Kite Not accepted NA NA NA Ship via Cargo only. 

if you mean 

Kite-Board 

Pets as Checked Yes No STAR Only Yes AVIH Approved Kennel. 

Baggage (AVIH) 

78

AC continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Pets in Cabin Not accepted. No No Yes PETC NA 

Service 

animals only. 

NOTE: 1 Birds not accepted in cabin as service animals 

PACKAGING 

REQUIRED 

Scuba Equipment Yes No Yes Yes SPEQ Tank must be empty. Gear must be suitably packed 

in a rigid or hard shell container. Handling fee will apply. 

Service Animals Yes 1 No Yes Yes PETC NA 

Skis / Snowboard Yes No Yes Yes SPEQ Recommended, but not mandatory. 


Small Surfboard Yes No Yes No Recommended, but not mandatory. 

less than 2 m / Wakeboard Handling fee will apply. 

Surfboard/Windsurfer Windsurfer NA NA NA Surfboard can be accepted on a standby basis — 

not accepted handling fee will apply. Windsurfers are not accepted 

— must be shipped via Cargo only. 

Wheelchair non powered In addition to NA Yes Yes WCMP No 

free baggage 

allowance 

Wheelchair with Dry Cell Batteries In addition to NA No Yes WCBD Battery must be disconnected. If the wheelchair cannot be 

free baggage stowed in an upright position, battery must be removed and 

allowance prevented from short circuit. 

Wheelchair with Wet Cell Batteries In addition to NA No Yes WCBW Battery must be disconnected. If the wheelchair cannot be 

free baggage stowed in an upright position, battery must be removed and 

allowance prevented from short circuit. 

79

Air China (CA) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition No No No Max of 5 kg. Must be packaged separately from firearm. 

Declaration form required. Handling fee will apply 

Archery equipment No No No Packaging required 

Bike Yes Yes Yes No Packaging required. Only 1 piece for 1 pax 

Bike - Tandem No No No Ship via cargo 

Bulk baggage No No No Packaging required 

Cabin baggage in seat No No No Yes CBBG Packaging required. Maximum weight 75 kg, 

maximum dimensions: 100x60x40 cm 

Edge Tool and Blunt other than Yes Yes No No Packaging required 

Controlled knives 

Firearms No No No No Firearm must be unloaded. Packaging required. Declaration 

form required. Ammunition must be packaged separately. 


Fishing equipment Yes Yes Yes No Packaging required 

Golf equipment Yes Yes Yes No Packaging required. Handling fee will apply. 

Hang gliders No No No Yes Needs to include dimensions and total weight 

Packaging required. Handling fee will apply. 

Human remains (bone ash) No No No No Packaging required 

Kayaks No No Yes Yes SPEQ Packaging required. Handling fee will apply. 

Pets in Cabin No No No 

Pole No No No Yes SPEQ 

Precision Instrument and No No No No Packaging required. Handling fee will apply. 

Electrical Equipment 

Scuba Equipment No No No Not allowed 

80

CA continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

Service Animals Yes Yes Yes 

SSR 

REQUIRED 

SSR 

ITEM 

Skis / Snowboard Yes Yes Yes No Handling fee will apply 

Small Surfboard Yes Yes No Yes Handling fee will apply 


Surfboard/Windsurfer No No Yes Yes SPEQ Handling fee will apply 

Vaulting Poles Yes Yes Yes No Packaging required 

Wheelchair non powered Yes Yes Yes 

Wheelchair with Dry Cell Batteries Yes Yes Yes No 

Wheelchair with Wet Cell Batteries No No No No Packaging required 

PACKAGING 

REQUIRED 

81

Air New Zealand (NZ) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes Yes Yes Yes SSR- Securely packaged in quantities not exceeding 

WEAPNZNN1 5 kg (11 lbs) gross per pax. 

Archery equipment Yes Yes Yes No Nil Nil 

Bike Yes Yes Yes Yes SSR- Yes. Handlebars fixed sideways. Pedals removed or padded. 

BIKENZNN1 Chain wrapped. Bike wrapped in corrugated cardboard or in 

purpose-built bike container. 

Bike - Tandem Yes Yes Yes Yes SSR- Yes. Handlebars fixed sideways. Pedals removed or padded. 

BIKENZNN1 Chain wrapped. Bike wrapped in corrugated cardboard or in 

purpose-built bike container. 

Bulk baggage No No No No Nil Nil 

Cabin baggage in seat Yes Yes No Yes SSR- Nil 

CBBGNZNN1 

Firearms Yes Yes Yes Yes SSR- In passenger baggage or suitable container. 

WEAPNZNN1 

Fishing equipment Yes Yes Yes No Nil Nil 

Golf equipment Yes Yes Yes No Nil Nil 

Hang gliders Yes 1 Yes 1 Yes No Nil Max. length 2.5 m (If booked on a 2000, 5000 or 8000 flight 

number. Max. length 1.8 m.) 

Kayaks Yes 1 Yes 1 Yes No Nil Max. length 2.5 m (If booked on a 2000, 5000 or 8000 flight 

number. Max. length 1.8 m) 

Kite Yes 1 Yes 1 Yes No Nil Max. length 2.5 m (If booked on a 2000, 5000 or 8000 flight 


Pets as Checked Baggage (AVIH) Yes 2 Yes 2 No Yes SSR- Clean/leakproof/escape proof/well ventilated container made of 

AVIHNZNN1 fibreglass, metal, rigid plastic, wickerwork, wire mesh or wood 

with a strong framework. 

Pets in Cabin No No No No NA NA 

82

NZ continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Scuba Equipment Yes Yes Yes No NA Tanks must be de-pressurised 

Service Animals Carried in cabin 4 Carried in cabin Yes Yes SSR- NA 

PETCNZNN1 

Skis / Snowboard Yes Yes Yes No No NA 

PACKAGING 

REQUIRED 

Small Surfboard Yes Yes Yes No No If booked on a 2000, 5000 or 8000 flight number, max. 

less than 2 m / Wakeboard length 1.8 m. 

Surfboard/Windsurfer Yes 1 Yes 1 Yes No No Max. length 2.5 m (If booked on a 2000, 5000 or 8000 flight 


Wheelchair non powered No No Yes No SSR- NA 

WCMPNZNN1 

Wheelchair with Dry Cell Batteries No No Yes No SSR- Insulate battery terminals, battery securely fastened to 

WCBDNZNN1 wheelchair but must be disconnected 

Wheelchair with Wet Cell Batteries No 3 No 3 Yes No SSR- Leaktight, impervious to battery fluid packaging, spill resistant 

WCBWNZNN1 caps, insulate battery terminals, secured upright position. 

Corrosive and package orientation labelling. 

NOTE: 1 Subject to space 

2 Only permitted domestically within N.Z. 

3 For wheelchairs 

4 Service animals: Air New Zealand only permits dogs in the cabin. It is also the customer’s responsibility to ensure (s)he has the health permit and all other necessary 

documentation and information from the originating country prior to departure. 

83

ANA (NH) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Ammunition Yes Yes Yes WEAP Yes, in proper package. 

Archery equipment Yes Yes No Yes, in proper package. 

Bike Yes Yes Yes BIKE Yes, in proper package. 

Bike - Tandem Yes Yes Yes BIKE Yes, in proper package. 

Bulk baggage Yes Yes No No 

Cabin baggage in seat No Yes Yes CBBG No 

Firearms Yes No Yes WEAP Yes, in proper package. 

Fishing equipment Yes Yes No Yes 

Golf equipment Yes Yes No No 

Hang gliders Not permitted Not permitted Not permitted Not permitted Not permitted 

Kayaks Not permitted Not permitted Not permitted Not permitted Not permitted 

Kite Yes Yes No Yes, in proper package. 

Pets as Checked Baggage (AVIH) No No Yes AVH Yes, in proper kennel. 

Pets in Cabin Not permitted Not permitted Not permitted Not permitted Not permitted 

Scuba Equipment Yes Yes Yes SPEQ Yes, in proper package. 

Service Animals Yes 1 Yes Yes PETC No 

Skis / Snowboard Yes Yes Yes SPEQ No 

Small Surfboard Yes Yes Yes SPEQ Yes, in proper package. 


Surfboard/Windsurfer Yes Yes Yes SPEQ Yes, in proper package. 

Wheelchair non powered Yes 1 Yes Yes WCMP Yes, in proper package. 

PACKAGING 

REQUIRED 

84

NH continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Wheelchair with Dry Cell Batteries Yes 1 Yes Yes WCBD Yes, in proper package. 

Wheelchair with Wet Cell Batteries Yes Yes No Yes, in proper package. 

NOTE: 1 FOC 

ANA does not support the weight concept any more. 

PACKAGING 

REQUIRED 

85

Asiana Airlines (OZ) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes Yes Yes Yes WEAP Yes. Accepted under condition stipulated in 

IATA DGR and OZ manual 

Archery equipment Yes Yes Yes Yes SPEQ Yes 

Bike Yes Yes Yes Recommended BIKE Yes 

but not 

mandatory 

Bike - Tandem Yes Yes Yes Recommended BIKE Yes 

but not 

mandatory 

Bulk baggage Yes Yes No Yes BULK Yes 

Cabin baggage in seat No No Yes Yes CBBG Yes, must be restrained in seat. Max. weight 75 kg. 

Max. height 155 cm for an instrument (150 cm for a cello). 

Firearms Yes Yes Yes No WEAP Yes. Accepted under condition stipulated in IATA DGR 

and OZ manual 

Fishing equipment Yes Yes Yes No Yes 

Golf equipment Yes Yes Yes No No 

Hang gliders Not accepted Not accepted NA NA Only accepted as Cargo 

Kayaks Not accepted Not accepted NA NA Only accepted as Cargo 

Pets as Checked Baggage (AVIH) No No Yes Yes AVIH Yes. Max. weight 32 kg. Max. dimensions 246 cm. 

Pets in Cabin No No Yes Yes PETC Yes. Dog, Cat, Bird only. Max. weight 5 kg including cage 

weight. Hardside cage 43x30x21 cm (height). Softside cage 

43x30x25 cm (height). 

Scuba Equipment Yes Yes Yes No Yes, Tank must be empty 

Service Animals Free of charge 1 Free of charge 1 Yes Yes BLND/DEAF No 

Skis / Snowboard Yes Yes Yes No Yes 

86

OZ continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Small Surfboard Yes Yes Yes No Yes 


Surfboard/Windsurfer Yes Yes Yes No Yes 

PACKAGING 

REQUIRED 

Wheelchair non powered Free of charge Free of charge Yes Yes WCHR Accepted under condition stipulated in IATA DGR 

and OZ manual 

Wheelchair with Dry Cell Batteries Free of charge Free of charge Yes Yes WCHR Accepted under condition stipulated in IATA DGR 

and OZ manual 

Wheelchair with Wet Cell Batteries Yes Yes Yes No For WCBW, accepted under condition stipulated in IATA DGR 

and OZ manual, free of charge 

NOTE: 1 OZ only permits dogs in the cabin. 

87

Austrian (OS) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes 3 N/A Yes Yes WEAP Securely packed, separated from arms. 

Archery equipment Yes N/A Yes Yes SPEQ Packaging recommended. 

Bike Yes 1 N/A Yes Yes BIKE Rotate handlebar 90 degrees and tighten. Remove pedals. 

Pack bikes in a carton box or special plastic box to 

prevent damage. 

Bike - Tandem No N/A Yes Yes BIKE-TANDEM Rotate handlebar 90 degrees and tighten. Remove pedals. 

Pack bikes in a carton box or special plastic box to 

prevent damage. 

Bulk baggage No N/A Yes Yes BULK Packaging recommended. 

Cabin baggage in seat No N/A Yes Yes CBBG Packaging recommended. 

Firearms Yes 1 N/A Yes Yes WEAP Strong, rigid container made of wood, metal etc. 

Fishing equipment Yes 1 N/A Yes Yes SPEQ Packaging recommended. 

Golf equipment Yes 1, 2 N/A Yes Yes SPEQ-GOLF Packaging recommended. 

Hang gliders No N/A Yes Yes SPEQ Packaging recommended. 

Kayaks No N/A Yes Yes SPEQ Packaging recommended. 

Kite No N/A Yes Yes SPEQ Packaging recommended. 

Pets as Checked Baggage (AVIH) No N/A Yes 4 Yes AVIH Container according IATA LAR 

Pets in Cabin No N/A Yes Yes PETC Leak-proof kennel. 

Scuba Equipment Yes 1 N/A Yes Yes SPEQ Packaging recommended. 

Service Animals Always free N/A Yes Yes PETC+free text None. 

of charge 

Skis / Snowboard Yes 5 N/A Yes Yes SPEQ-SKI Packaging recommended. 

Small Surfboard Yes 1 N/A Yes Yes SPEQ Packaging recommended. 


88

OS continued 

ITEMS 

WITHIN FREE 


ABLE REQUIRED 

Piece Weight 

SSR 

ITEM 

PACKAGING 

REQUIRED 


Surfboard/Windsurfer No N/A Yes Yes SPEQ Packaging recommended. 

Wheelchair non powered Yes N/A Yes Yes WCMP 

Wheelchair with Dry Cell Batteries Yes N/A Yes Yes WCBD Battery must be disconnected. 

Wheelchair with Wet Cell Batteries Cargo only N/A 

NOTE: 1 if within sport equipment category “small” (up to 15 kg and/or 140 cm) 

2 HON/SEN/FTL 1 set up to 15 kg free 

3 Up to 5 kg/pax 

4 Provided the transfer time does not exceed 3 hrs. 

5 One set free per passenger 

89

Blue1 (KF) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes N/A Yes No SSR WEAP Max. 5 kg. Separate from the weapon. 

SK NN1 

Archery equipment Business/Y N/A Yes No 

Economy Extra/Y 

Economy/N 

Bike Yes, Yes, No N/A Yes Yes SSR BIKE 

SK NN1 

Bike - Tandem Yes, Yes, No N/A Yes Yes SSR BIKE 

SK NN1 

Bulk baggage No N/A Yes Yes SSR XBAG 

SK NN1 

Cabin baggage in seat No N/A Yes SSR CBBG Only cello accepted. 

SK NN1 

Firearms Yes, Yes, No N/A Yes Yes SSR WEAP Sporting weapon only. 

SK NN1 

Fishing equipment Yes, Yes, No N/A Yes No 

Golf equipment Yes, Yes, No N/A Yes No 

Hang gliders No N/A No Only accepted as cargo. 

Kayaks Yes, Yes, No N/A Yes Yes, whitewater SSR SPEQ SK Only white water kayak. 

kayak only WHITE WATER 

KAYAK + 

measurements 

& weight 

Kite No N/A 

Pets as Checked Baggage (AVIH) No N/A Yes Yes SSR AVIH Leak-proof container. On KF only AVIH on MD90. 

90

KF continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Pets in Cabin No N/A Yes Yes SSR PETC 1 Leak-proof container. 

Scuba Equipment Yes, Yes, No N/A Yes No 

Service Animals Yes N/A Yes No SSR PETC SK- Contact carrier. 

Seeing eye dog 

/hearing aid 

dog/monkey 

Skis / Snowboard Yes, Yes, No N/A Yes No Contact carrier. 

Small Surfboard Yes, Yes, No N/A Yes Yes SSR SPEQ SK- 

less than 2 m / Wakeboard Surfboard + 

measurement 

& weight 

Surfboard/Windsurfer Yes, Yes, No N/A Yes Yes SSR SPEQ SK- 

Windsurfing 

equipment + 

measurements 

& weight 

Wheelchair non powered Yes N/A Yes Yes SSR WCHR/ 

WCHS/WCHC 

Wheelchair with Dry Cell Batteries Yes N/A Yes Yes SSR WCHC 

SK NN1- Power 

driven WCH, 

measurements 

& weight, NON 

SPILLABLE 

battery 

Wheelchair with Wet Cell Batteries No N/A 

PACKAGING 

REQUIRED 

NOTE: 1 Only cats and dogs accepted as PETC 

Musical instruments up to 15 kg free of charge in Economy Extra and Economy. If weighing over 15 kg, special excess rates apply. No SSR necessary. 

91

mi (BD) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes Yes Yes SPEQ Must be carried in a strong container made of wood, metal or 

fireboard. Inside the container the ammunition has to 

be protected against shock. Written declaration and 

documentation required. Max 5 kgs. 

Archery equipment Yes 1 Yes 1 Yes Yes SPEQ 

Bike Yes 1 Yes 1 Yes Yes BIKE Handlebars turned and the front pedals turned inwards or 

removed. Front wheel removed and fixed to the rear. 

Bike - Tandem Yes 1 Yes 1 Yes Yes BIKE Handlebars turned and the front pedals turned inwards or 

removed. Front wheel removed and fixed to the rear. 

Bulk baggage Contact bmi Contact bmi NA NA 

cargo cargo 

Cabin baggage in seat Yes 2 Yes 2 Yes Yes CBBG Secured by safety belt. 

Firearms Yes 1 Yes 1 Yes 3 Yes WEAP Must be unloaded and free of ammunition. In a hard shell case 

with firearms label attached. 

Fishing equipment Yes 1 Yes 1 Yes Yes SPEQ Must be checked into the hold. No live bait carried. 

Golf equipment Yes 1 Yes 1 Yes Yes SPEQ Packed in bag 

Hang gliders Yes 1 Yes 1 Yes Yes SPEQ 

Kayaks Yes 1 Yes 1 Yes Yes SPEQ 

Kite Yes 1 Yes 1 Yes Yes SPEQ 

Musical Instruments Yes Yes No Yes SPEQ Must be suitably packed, carried subject to space availability. 

Pets as Checked Baggage (AVIH) No No No Yes AVIH Approved container in accordance with IATA live animals 

regulations. 

Pets in Cabin NA NA NA NA NA 

Scuba Equipment Yes 1 Yes 1 Yes Yes SPEQ Securely packed in one bag. Tank must be empty. 

92

BD continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Service Animals Yes Yes Yes Yes PETC Certain routes. DEFRA permit carriage of assistance dogs in 

the cabin. 

Skis / Snowboard Yes 1 Yes 1 Yes Yes SPEQ Skis and poles must be securely fastened together and points 

and sharp edges padded. 

Small Surfboard less Yes 1 Yes 1 Yes Yes SPEQ Hold baggage only. 

than 2 m / Wakeboard 

Surfboard/Windsurfer Yes 1 Yes 1 Yes Yes SPEQ (BD Hold baggage only (BD does not accept windsurfers). 

does not accept 

Windsurfers) 

Wheelchair non powered Yes Yes Yes Yes WCMP 

Wheelchair with Dry Cell Batteries Yes Yes Yes Yes WCBD 

Wheelchair with Wet Cell Batteries Yes Yes Yes Yes WCBW Accepted in the hold providing the battery is disconnected and 

attached to the wheelchair and the terminals are insulated to 

prevent short circuit. 

NOTE: 1 For the following items, the following rates apply: Business Class/Premium Economy = Free if within allowance //Economy = GBP30 

Archery equipment, Bike/Tandem, Fishing equipment, Golf equipment, Hang gliders, Kayaks, Kites, Scuba equipment, Skis/Snowboard, Small surfboard, 

Surfboard/Windsurfer. Firearms: GBP50 all classes of travel 

2 Musical intruments only— seat musical intruments only — seat must be purchased. Double bass must travel in hold. 

3 Firearms can be interlined out of the UK. Into the UK, they must be checked at the first port of call. 

93

Brussels Airlines (SN) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes 3 N/A Yes Yes WEAP Ammunition must be packed separately from the firearm in a 

strong outer container made of wood, metal or fibreboard. 

Protected inside the container against shock. Quantity limit of 

max. 5 kg. per passenger. 

Archery equipment N/A N/A N/A N/A N/A 

Bike No 1 N/A Yes Yes BIKE Recommended to rotate handlebar 90°, tighten it in its 

position and remove the pedals. 

Bike - Tandem No 1 N/A Yes Yes BIKE Recommended to rotate the handlebar 90°, tighten it in its 

position and to remove the pedals. 

Bulk baggage No N/A Yes Yes CBBG An extra seat must be booked and paid, max. weight 75 kg 

Cabin baggage in seat No N/A Yes Yes CBBG An extra seat must be booked and paid, max. weight 75 kg 

Firearms Yes 3 N/A Yes Yes WEAP All arms must be unloaded, suitably packed in a strong rigid 

container made of wood, metal, fibre, styropor. 

Fishing equipment Yes 3 N/A Yes Yes SPEQ 

Golf equipment No 4 N/A Yes Yes SPEQ 

Hang gliders No N/A Yes Yes SPEQ 

Kayaks No N/A Yes Yes SPEQ 

Kite N/A N/A N/A N/A N/A 

Pets as Checked Baggage (AVIH) No 2 N/A Yes Yes AVIH Container must be large enough for animal to stand upright, 

turn and lie down in a natural manner 

Pets in Cabin No 2 N/A Yes Yes PETC Leak - and smell proof, soft-sided bag that can be stowed 

under the seat in front with max. weight of 6 kg 

(animal + container) 

Scuba Equipment No 1 N/A Yes Yes SPEQ 

94

SN continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Service Animals Yes - free N/A Yes Yes BLND/DEAF The presence of a guide dog must be mentioned in the SSR 

BLND or SSR DEAF 

Skis / Snowboard Free - no N/A Yes SPEQ 

restrictions 

Small Surfboard Yes 3 N/A Yes Yes SPEQ 


Surfboard/Windsurfer No 1 N/A Yes Yes SPEQ It is recommended to use a protective wrapping 

Wheelchair non powered Yes - free N/A Yes Yes WCHR/WHCS 

/WCHC 

Wheelchair with Dry Cell Batteries Yes - free N/A Yes Yes WCHR/WHCS Battery must be disconnected, insulated and securely 

/WCHC attached to the wheelchair 

Wheelchair with Wet Cell Batteries Yes - free N/A Yes Yes WCHR/WHCS Battery must be disconnected, insulated and securely 

/WCHC attached to the wheelchair 

NOTE: 1 One piece can be included in addition to the free baggage allowance for all passengers travelling in Business Class, b.Business and b.flex economy+. Passengers travelling in 

Economy Class and b.light economy will always have to pay a flat rate. 

2 SN doesn’t accept any PETC nor AVIH on its flights to the UK. 

3 Free if within the free baggage allowance. if exceeding, a flat rate needs to be charged. 

4 Note 1 + Miles & More members may take 1 golf set free of charge, irrespective of the booking class. 

95

Continental Airlines (CO) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes N/A Yes 3 No N/A Yes, restrictions apply/country acceptance requirements apply. 

Contact connecting carrier for acceptance rules. 

Archery equipment Yes N/A Yes No N/A Hard-sided container 

Bike Yes N/A Yes No N/A Bike box/entire bike must fit in box/container 

Bike - Tandem No N/A No No N/A Only single seat bikes accepted 

Bulk baggage No N/A No No N/A 

Cabin baggage in seat No N/A Yes 2 Yes CBBG No, must be restrained in seat. Extra seat must be purchased 

to final destination. 

Firearms Yes N/A Yes 3 No N/A Yes, restrictions apply/country acceptance requirements apply. 

Contact connecting carrier for acceptance rules. Hard-sided 

locked container. 

Fishing equipment Yes N/A Yes No N/A Hard-sided locked container 

Golf equipment Yes N/A Yes No N/A Covered/enclosed carrying case. 

Hang gliders No N/A Yes No N/A Yes, aircraft restrictions apply. 

Kayaks Yes 1 N/A Yes No N/A No, but aircraft restrictions apply 

Kite Yes N/A Yes No N/A No policy for kite acceptance, must meet size and weight 

restrictions. 

Pets as Checked Baggage (AVIH) No N/A No No N/A Shipped as PetSafe only via Cargo. 

Pets in Cabin No N/A Yes Yes PETC Yes, restrictions apply/country acceptance requirements apply. 

Scuba Equipment Yes N/A Yes No N/A Restrictions apply. 

Service Animals Yes N/A Yes Yes SVAN and No, country acceptance requirements apply. 

ESAN 4 

Skis / Snowboard Yes N/A Yes No N/A No 

96

CO continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Small Surfboard No N/A Yes No N/A No 


PACKAGING 

REQUIRED 

Surfboard/Windsurfer No N/A Yes No N/A Skeg/Fin must be removed or well padded and placed in 

suitable container. Aircraft restrictions apply. 

Wheelchair non powered Yes N/A Yes Yes WCMP 

Wheelchair with Dry Cell Batteries Yes N/A Yes Yes WCBD 

Wheelchair with Wet Cell Batteries Yes N/A Yes Yes WCBW 

NOTE: 1 Lightweight kayaks only, no full-sized kayaks. 

2 Cabin baggage can be checked on interline/codeshare itineraries provided the customer has a seat ticketed for the CBBG on the connection/operating carrier. 

3 These items can be checked on interline/codeshare itineraries, however, contact the connecting/operating carrier to ensure all requirements or 

government regulations are followed. 

4 SVAN and ESAN are internal CO SSR codes. Will also accept AVIH and OTHS with service animal note in free flow text. 

97

Croatia Airlines (OU) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Ammunition Yes No Yes Yes WEAP Separate munition (max. 5 kg) 

Archery equipment Yes Yes Yes Yes WEAP Yes 

PACKAGING 

REQUIRED 

Bike Yes Yes Yes Yes BIKE Volumetric limitations may apply on Q400 aircraft. 

Bike - Tandem No Yes Yes Yes BIKE 

Bulk baggage No Yes Yes Yes BULK Volumetric limitations may apply on Q400 aircraft. 

Cabin baggage in seat No No No Yes CBBG Max. 75 kgs/max dimensions 155x42x25 from floor or 

110x42x50 from seat. 

Firearms No No No Yes WEAP Yes 

Fishing equipment Yes Yes Yes Yes SPEQ-FISH 

EQIP 

Golf equipment Yes Yes Yes Yes SPEQ-GOLF 

Hang gliders NA Not applicable 

Kayaks NA Not applicable 

Kite NA Not applicable 

Pets as Checked Baggage (AVIH) No No Yes Yes AVIH Animal containers 

Pets in Cabin No No Yes Yes PETC Box or cage. Max. 115 cm. 

Scuba Equipment Yes Yes Yes Yes SPEQ Oxygen bottles must be empty. 

Service Animals Yes Yes Yes PETC-SEEING 

EYE DOG 

Skis / Snowboard No No Yes Yes SPEQ-SKI Ski bag required. 

Small Surfboard No No Yes Yes SPEQ-WIND 

less than 2 m / Wakeboard SURFER 

98

OU continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Surfboard/Windsurfer No No Yes Yes BULK- 

WINDSURFER 


PACKAGING 

REQUIRED 

Wheelchair with Dry Cell Batteries Yes Yes Yes Yes WCBD Volumetric limitations may apply on Q400 aircraft. 

Wheelchair with Wet Cell Batteries NOT 

PERMITTED 

99

EGYPTAIR (MS) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes Yes No Yes WEAP Max. 5 kgs per passenger. Must be packed in a strong 

outside container made of wood, metal or fiber board and 

protected against shocks. More than 5 kgs must be 

shipped as cargo 

Archery equipment Yes Yes Yes Yes SPEQ Packaging recommended 

Bike Yes Yes Yes Yes BIKE To protect other baggage/items from being damaged, bicycle 

may only be accepted as baggage provided handlebar is 

turned lengthwise and pedals are taken off. 

Bike - Tandem Checked Checked 

as Cargo as Cargo 

Bulk baggage Checked Checked 


Cabin baggage in seat No No Yes Yes CBBG An extra seat must be booked and paid, max. weight 75 kg 

Firearms Yes Yes No Yes WEAP Sporting WEAP only. All arms must be unloaded. 

Packaging recommended. 

Fishing equipment Yes Yes No Yes SPEQ-FISH Checked into the hold. Packaging recommended. 

EQPT 

Golf equipment Yes Yes Yes Yes GOLF Golf bag required. Max. weight 15 kgs. Otherwise 

accepted as limited release. 

Hang gliders Checked Checked 


Kayaks Checked Checked 


Kite No No No Yes SPEQ/BULK Checked into the hold 

100

MS continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Pets as Checked Baggage (AVIH) No No Yes Yes AVIH Checked in hold. Leak proof/escape proof according to IATA 

LAR. Cage must be large enough that the animal can stand 

upright. Reservation has to be made for connecting flights. 

Pets in Cabin No No Yes Yes PETC Weight of animal and container not to exceed 5 kgs. and 

measure 45x35x20 cm. Reservation has to be made 

for connecting flights. PETC carriage to be limited to 

one animal per container, one container per passenger and 

two containers per compartment. 

Scuba Equipment Yes Yes Yes Yes SPEQ-SCUBA Securely packed in one bag. Tanks must be de-pressurised. 

Service Animals Yes Yes Yes Yes PETC/DEAF or Animals should be accompanied by valid health and 

BLIND for vaccination certificates/entry permit. Prior arrangements being 

seeing eye dog made with EGYPTAIR. 

and hearing 

ear dog 

Skis / Snowboard Yes Yes Yes Yes SPEQ-SKI Ski bag required. Points and sharp edges padded. 

Small Surfboard No No Yes Yes SPEQ/SURF- Checked into the hold. Packaging less than 2 m / Wakeboard 

BOARD+ recommended. 

MEASUREMENTS 

Surfboard/Windsurfer Checked Checked - - - - 


Wheelchair non powered Yes Yes Yes Yes WCPM No 

Wheelchair with Dry Cell Batteries Yes Yes Yes Yes WCBD Battery must be disconnected, terminals insulated and 

attached to the wheelchair. 

Wheelchair with Wet Cell Battery Checked Checked - - - - 


101

Ethiopian Airlines (ET) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Not defined Not defined WEAP Must be packed in a strong container made of wood, metal or 

fiberboard. Ammunition must be secured against shock and 

movement. Max. of 5 kg and declaration required. 

Archery equipment N/A N/A 

Bike No No Yes BIKE Accepted if handlebars turned sideways, pedals removed, 

sharp protrusions padded, boxed in a container. 

Bike - Tandem N/A N/A 

Bulk baggage No No BULK 

Cabin baggage in seat No No Yes CBBG Seat baggage must be placed forward of all seated 

passengers in the aircraft. It must be secured in a seat belt and 

seat belt extension. Articles too large or bulky not accepted. 

Canoe No No Yes SPEQ 

Firearms Not defined Not defined 

Fishing equipment Not defined Not defined 

Golf equipment No No Yes SPEQ Must be packed in soft or hard golf case. 

Hang gliders No No Yes SPEQ 

Kayaks N/A N/A Yes SPEQ 

Kite No No Yes SPEQ 

Pets as Checked Baggage (AVIH) No No Yes AVIH Container must be adequately ventilated on three sides, and 

must be big enough to let the animal stand and lie 

down in comfort. 

Pets in Cabin No No Yes PETC Weight not to exceed 8 kg including cage, and dimensions not 

more than 55 X 40 X 20 cm. 

Scuba Equipment No No Yes SPEQ Must be packed in a proper soft or hard scuba case. 

102

ET continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Service Animals Yes Yes Yes PETC Seeing eye dogs and hearing ear dogs must be properly 

harnessed and muzzled. 

Skis / Snowboard No No Yes SPEQ Must be packed in a proper soft or hard ski/snowboard bag. 

Small Surfboard N/A N/A 


Surfboard/Windsurfer No No Yes SPEQ 

Vaulting Poles No No Yes SPEQ 

Wheelchair non powered Yes Yes 

Wheelchair with Dry Cell Batteries Not defined Not defined WCBD 

Wheelchair with Wet Cell Batteries Not defined Not defined WCBD 

103

LOT Polish Airlines (LO) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes 1 No Yes Yes WEAP Special boxes with proper label “Firearm(s) unloaded”. 

Archery equipment No No Yes Yes SPEQ- Adequate packaging recommended. 

(description & 

3 dimensions) 

Bike Yes No Yes Yes BIKE Cardboard package recommended. Handlebars fixed 

sideways or removed, pedals fixed inside. 

Bike - Tandem Yes No Yes Yes BIKE Cardboard package recommended. Handlebars fixed 

sideways or removed, pedals fixed inside. 

Bulk baggage No No Yes Yes SPEQ- Adequate packaging recommended. 


3 dimensions) 

Cabin baggage in seat No No Yes Yes CBBG Extra seat must be booked and paid. Max. weight 75 kg. 

Firearms Yes 1 No Yes Yes WEAP Special boxes with proper label “Firearm(s) unloaded”. 

Fishing equipment Yes 5 Yes 5 Yes Yes SPEQ- Adequate packaging recommended. 


3 dimensions) 

Golf equipment Yes 5 Yes 5 Yes Yes SPEQ-GOLF Golf equipment adequate package. 

with weight and 

dimensions 

Hang gliders Yes No Yes Yes SPEQ- Adequate packaging recommended. 


3 dimensions) 

Kayaks As cargo only As cargo only No Yes 

Kite Yes No Yes Yes SPEQ- Adequate packaging recommended. 


3 dimensions) 

104

LO continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Pets as Checked Baggage (AVIH) No No Yes Yes AVIH Cage 

Pets in Cabin Yes 2 Yes 2 Yes Yes PETC Bag or cage (up to 8 kg) 

PACKAGING 

REQUIRED 

Scuba Equipment No No Yes Yes SPEQ- Adequate packaging recommended. 


3 dimensions) 

Service Animals Yes 3 Yes 3 Yes Yes PETC 

Skis / Snowboard Yes 5 Yes 5 Yes Yes SPEQ- Packaging recommended. 


3 dimensions) 

Small Surfboard No No Yes Yes SPEQ- Adequate packaging recommended. 

less than 2 m / Wakeboard (description & 

3 dimensions) 

Surfboard/Windsurfer No No Yes Yes SPEQ- Adequate packaging recommended. 


3 dimensions) 

Wheelchair non powered Yes 3 Yes 3 Yes Yes WCMP 

Wheelchair with Dry Cell Batteries Yes 4 Yes 4 Yes Yes WCBD Batteries disconnected. 

Wheelchair with Wet Cell Batteries Yes 4 Yes 4 Yes Yes WCBW Fitted with spill resistant vent caps, batteries disconnected, 

pilot-in-command to be notified. 

NOTE: 1 Up to 5 kg/pax with firearms 

2 Only cats and dogs (PETC / AVIH) 

3 Free 

4 After in advance arrangements 

5 If category “small”, otherwise no 

105

Lufthansa (LH) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Ammunition Yes N/A Yes Yes WEAP Yes 

Archery equipment Yes 1 N/A Yes Yes SPEQ Yes 

Bike No N/A Yes Yes BIKE No 

Bike - Tandem No N/A Yes Yes BULK No 

Bulk baggage No N/A Yes Yes BULK No 

PACKAGING 

REQUIRED 

Cabin baggage in seat No N/A Yes Yes CBBG No but must be restrained in seat 

Canoe No N/A Yes Yes BULK No 

Firearms Yes 1 N/A Yes Yes WEAP Yes 

Fishing equipment Yes 1 N/A Yes Yes SPEQ Yes 

Golf equipment Yes N/A Yes Yes GOLF No but recommended 

Hang gliders No N/A Yes Yes BULK Yes 

Kayaks No N/A Yes Yes BULK No 

Kite Yes 1 N/A Yes Yes SPEQ/BULK No but recommended 

Pets as Checked Baggage (AVIH) No N/A Yes Yes AVIH Yes in appropriate kennel 

Pets in Cabin No N/A Yes Yes PETC Yes in appropriate kennel 

Scuba Equipment No N/A Yes Yes SPEQ No but recommended 

Service Animals Yes N/A Yes Yes PETC No 

Skis / Snowboard Yes 2 N/A Yes Yes SPEQ Yes 

Small Surfboard No N/A Yes Yes SPEQ No but recommended 


106

LH continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Surfboard/Windsurfer No N/A Yes Yes SPEQ/BULK No but recommended 

Vaulting Poles No N/A Yes Yes SPEQ/BULK No 

Wheelchair non powered Yes N/A Yes Yes WCMP No 

Wheelchair with Dry Cell Batteries Yes N/A Yes Yes WCBD No 

PACKAGING 

REQUIRED 

Wheelchair with Wet Cell Batteries Yes N/A Yes Yes WCBW No, Wheelchair must be transported upright 

NOTE: 1 if category “small”, otherwise No 

2 Between Europe/India/SVX and USA/Canada/Mexico: for passengers with FBA 1PC = 1free 

107

Scandinavian Airlines (SK) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes N/A Yes No SSR WEAP Max 5 kg. Must be packed in a checked bag separate 

SK NN1 from the firearm. 

Archery equipment Yes N/A Yes No 

Bike Yes N/A Yes Yes SSR BIKE 

SK NN1 

Bike - Tandem Yes N/A Yes Yes SSR BIKE 

SK NN1 

Bulk baggage Yes N/A Yes Yes SSR XBAG 

SK NN1 

Cabin baggage in seat No N/A Yes SSR CBBG Only cello accepted. 

SK NN1 

Firearms Yes N/A Yes Yes SSR WEAP Sporting weapon only. Must be packed in a 

SK NN1 separate checked bag. 

Fishing equipment Yes N/A Yes No 

Golf equipment Yes N/A Yes No SSR 

SPEQ-GOLF 

Hang gliders No N/A No Only accepted as cargo. 

Kayaks Yes 1 N/A Yes 1 Yes 1 SSR SPEQ SK Only whitewater kayak. 

WHITE WATER 

KAYAK + 

measurements 

& weight 

Kite Yes N/A No Yes SSR SPEQ Just the kite board, not required. Kite board with sail or other 

equipment, packaging required. 

Pets as Checked Baggage (AVIH) No N/A Yes Yes SSR AVIH Leak-proof container. On KF only, AVIH on MD90 

108

SK continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Pets in Cabin No N/A Yes Yes SSR PETC Leak-proof container. 

Scuba Equipment Yes N/A Yes No 

PACKAGING 

REQUIRED 

Service Animals Yes N/A Yes Yes SSR PETC SK Seeing eye dog/hearing aid dog/monkey Contact carrier. 

Skis / Snowboard Yes N/A Yes No SSR SPEQ- 

SKI 20KG 200 

X 20 X 20 CM 

Small Surfboard Yes N/A Yes Yes SSR SPEQ SK 

less than 2 m / Wakeboard Surfboard + 

measurement 

& weight 

Surfboard/Windsurfer Yes N/A Yes Yes SSR SPEQ SK Contact carrier. 

Windsurfing 

equipment + 

measurements 

& weight 

Wheelchair non powered Yes N/A Yes Yes SSR WCHR / 

WCHS / WCHC 

Wheelchair with Dry Cell Batteries Yes N/A Yes Yes SSR WCHC Wheelchair powered with lithium batteries not accepted. 

SK NN1- Power 

driven WCH, 

measurements 

& weight, NON 

SPILLABLE 

battery 

Wheelchair with Wet Cell Batteries No N/A 

NOTE: All special baggage within weight and dimension limits in each service class are included in the free baggage allowance. If exceeding weight and dimension limits, 

excess baggage rates are charged. 

1 Kayaks not accepted, only whitewater kayaks. 

109

Singapore Airlines (SQ) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes Yes No Yes WEAP. Telex Yes. Ammunition within IATA DGR Table 2.3A requirements 

has to be sent may be accepted. Ammunition must be packed separately 

to carrier’s local from the checked baggage. 

reservation 

office. 

Archery equipment Yes Yes Yes No Yes 

Bike Yes 1 Yes Yes Yes BIKE Yes. Bike may be accepted provided that handlebars are fixed 

sideways and the pedals are removed. 

Bike - Tandem Yes Yes Yes Yes BIKE Yes. Bike may be accepted provided that handlebars are fixed 

sideways and the pedals are removed. 

Bulk baggage Not accepted Not accepted Not accepted Not accepted BULK Not accepted. 

Cabin baggage in seat No No Yes Yes CBBG See notes A and B. 

Firearms Yes Yes No No WEAP. Telex Yes. Firearms must be unloaded, i.e. cartridges or bullets must 

has to be sent be removed to render the firearms inoperative before 

to carrier’s local acceptance. Any local government regulations must be 

reservation complied with for all departure, transit and discharge stations. 

office. 

Fishing equipment Yes Yes Yes No Must be properly packed for transportation. 

Golf equipment Yes 1,4 Yes Yes No Must be properly packed for transportation. 

Hang gliders Yes Yes No No Must be properly packed for transportation. Subject to space. 

Kayaks No No No No Must be properly packed for transportation. Subject to space. 

Kite Yes Yes Yes No Must be properly packed for transportation. 

Pets as Checked Baggage (AVIH) No No No 3 Yes AVIH. Telex to The pet must be crated in well ventilated & leak proof 

be sent container. Structure must be strong enough to withstand 

reasonable handling. Container to be supplied by the customer 

at his/her own cost & applies to IATA live animals regulation. 

110

SQ continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Pets in Cabin No No No No Pets not accepted in cabin except for service animals. 

Scuba Equipment Yes 1,5 Yes Yes No Tank must be completely empty of contents. 

Service Animals Yes 7 Yes 7 Yes Yes PETC. Must be Moisture absorbent mat to be placed on the cabin floor, 

included in underneath the dog at all times. Supply of mats to be 

SSR element arranged by the passenger. 

Skis / Snowboard Yes 2,6 Yes Yes No Must be properly packed for transportation. 

Small Surfboard No No No No Contact carrier office, subject to space availability. 


Surfboard/Windsurfer No No Yes No Contact carrier office, subject to space availability. 

Wheelchair non powered Yes 7 Yes 7 Yes Yes WCPM. Must No 

be included in 

SSR element 

Wheelchair with Dry Cell Batteries Yes 7 Yes 7 Yes Yes WCBD. Must Loading and packaging must comply with IATA DGR Table 

be included in 2.3A requirement. 

SSR element 

Wheelchair with Wet Cell Battery No No No Yes WCBW - must Wet cell batteries not accepted at checkin. For WCBW, 

be included in loading and packaging must comply with IATA DGR Table 

SSR element 2.3A requirement. 

NOTES SEE NEXT PAGE 

111

SQ continued 

NOTE: 1 A standard charge of 6 kgs will be applied on the item if, together with the customer’s other checked luggage, the total weight exceeds the free allowance entitled to the 

customer. This will apply up to a max. excess of 15 kgs, after which the normal excess baggage charges will apply. 

2 A standard charge of 3 kgs will be applied on the ski equipment if, together with the customer’s other checked luggage, the total weight exceeds the free allowance entitled 

to the customer. This will apply up to a max. excess of 15 kgs, after which the normal excess baggage charges will apply. 

3 Live animals from other carriers are not allowed on SQ flights. However, SQ will allow interline to other carriers. Customers with pets should be notified that on carriage of 

pets must comply with other carrier’s rules and regulations. 

4 One set of golf equipment is deemed to comprise of: 

• 1 golf bag containing not more than 14 golf clubs 

• Maximum of 12 golf balls 

• 1 pair of golf shoes 

• Golf tees 

5 One set of SCUBA diving equipment is deemed to comprise of: 

• a buoyancy control device 

• a regulator 

• a mask and snorkel 

• a pair of fins 

• a wet suit 

• a weight belt with weights 

• a SCUBA diving tank (empty) 

6 One set of ski equipment is deemed to comprise of: 

• a pair of skis 

• a pair of ski poles 

• a pair of ski boots 

• a ski mask 

OR 

• a snowboard with accessories 

112

SQ continued 

7 Items are carried free-of-charge. It will not be counted into the free baggage allowance. 

A) Weight limited to 75 kgs and dimensions have to fit the seat and item must be able to be strapped. The max. dimensions of the baggage must be: 

i) 75 kgs 

ii) 21 inches high (height is measured from seat bottom cushion) 

iii) 17 inches deep (depth is measured from backseat cushion) 

iv) not exceed the seat dimension width: 

• First Class Seat: 20 inches 

• Business Class Seat: 19 inches 

• Economy Class Seat: 17 inches 

B) The baggage must be packaged and covered to avoid injury to passengers. Odd shaped items should be packaged in a box for ease of tie down. 

113

South African Airways (SA) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes Yes Yes No Securely packed. Max. 5 kg separated from arms. 

Archery equipment Yes Yes Yes No Packaging required. 

Bike Yes Yes Yes No Bike may be accepted provided handlebars are fixed sidways 

and pedals removed. Must be packed in cardboard box or 

hardshell container. 

Bike - Tandem Yes Yes Yes No Bike may be accepted provided handlebars are fixed sideways 

and pedals removed. Must be packed in cardboard box or 


Bulk baggage No No Yes Yes BULK Adequate packaging required. One piece may not exceed 32 kg. 

Cabin baggage in seat No No Yes Yes CBBG An extra seat must be purchased, max. weight 75 kg. 

Firearms Yes Yes Yes No Special packaging, marked with firearm tag. 

Fishing equipment Yes Yes Yes No Adequate packaging required. 

Golf equipment Yes Yes Yes No Adequate golf bag. 

Hang gliders Strictly as cargo Strictly as cargo 

Kayaks Strictly as cargo Strictly as cargo 

Kite Yes Yes Yes Smaller than 200 cm. 

Musical Instruments Yes Yes No Yes SPEQ Adequate packaging. 

Pets as Checked Baggage (AVIH) No No Yes Yes AVIH Animal container must be large enough that the animal can 

stand upright, turn and lie down in a natural manner. Travel to 

South Africa must be as manifested cargo. 

Pets in Cabin No No No No 

Scuba Equipment Yes Yes Yes No Adequate packaging required. Tank must be empty. 

Service Animals Yes - free Yes - free Yes Yes PETC 

114

SA continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Skis / Snowboard Yes Yes Yes Adequate packaging. 

Small Surfboard/Windsurfer Yes Yes Yes Smaller than 200cm. 


Wheelchair with Dry Cell Batteries Yes Yes Yes Yes WCBD 

PACKAGING 

REQUIRED 

Wheelchair with Wet Cell Batteries Yes Yes Yes Yes WCBW Accepted in the hold providing the battery is disconnected 

and attached to the wheelchair and the terminal is insulated to 

prevent short circuit. 

115

Spanair (JK) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Ammunition Yes No Yes Yes SRWEAP Secure packaging. 

Archery equipment Yes No Yes Yes SRWEAP 

PACKAGING 

REQUIRED 

Bike Yes No Yes Yes SRBIKE Both pedals facing each other. Tires partially empty. 

Bike - Tandem Yes No Yes Yes SRBIKE Both pedals facing each other. Tires partially empty. 

Bulk baggage Yes No Yes Yes SRXBAG Description, dimensions and weight required. 

Cabin baggage in seat Yes No Yes Yes SRCBBG Size, weight and description. 

Firearms Yes No Yes Yes SRWEAP Secure packaging. 

Fishing equipment Yes No Yes Yes SRSPEQ 

Golf equipment Yes No Yes Yes SRSPEQ 

Hang gliders Yes No Yes Yes SRSPEQ 

Kayaks Yes No Yes Yes SRSPEQ 

Kite Yes No Yes Yes SRSPEQ 

Pets as Checked Baggage (AVIH) Yes No Yes Yes SRAVIH According to IATA recommendations (at least one of the three 

sizes must be less than 73 cm). Only Dogs and cats accepted. 

Pets in Cabin Yes No Yes Yes SRPETC According to IATA recommendations. (max sizes 50 x 40 x 25). 

Only dogs and cats accepted. Max. 3 PETC per A/C. 

Scuba Equipment Yes No Yes Yes SRSPEQ 

Service Animals Yes No Yes Yes PETC in addition 

to other blnd or 

deaf codes 

Skis / Snowboard Yes No Yes Yes SRSPEQ 

Small Surfboard Yes No Yes Yes SRSPEQ 


116

JK continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Surfboard/Windsurfer Yes No Yes Yes SRSPEQ 

Wheelchair non powered Yes No Yes Yes SRWCMP in 

addition to other 

WCHS/WCHS 

/WCHC 

Wheelchair with Dry Cell Batteries Yes No Yes Yes SRWCBD in 

addition to other 

WCHR/WCHS 

/WCHC 

Wheelchair with Wet Cell Batteries No No No 

PACKAGING 

REQUIRED 

117

SWISS (LX) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes N/A Yes Yes WEAP YES. Packed separately from firearm in a strong outer 

container made of wood, metal or fibreboard, protected inside 

container against shock and secured against movement. 

Limit of 5 kg per pax. 

Archery equipment Yes N/A Yes Yes SPEQ 

Bike No N/A Yes Yes BIKE Yes. Must be packed in a cardboard box or in a 


Bike - Tandem No N/A Yes Yes BIKE Yes. Must be packed in a cardboard box or in a 


Bulk baggage NA N/A NA NA NA 

Cabin baggage in seat No N/A Yes Yes CBBG Extra seat must be booked and paid. Max. weight 75 kg. 

Firearms Yes N/A Yes Yes WEAP Yes. Arms must be unloaded, suitably packed in a strong rigid 

container made of wood, metal, fibre, styropor etc. LX needs 

pre-advice TLX from carrier to transfer station and destination. 

Fishing equipment Yes N/A Yes Yes SPEQ 

Golf equipment Yes, Exception: N/A Yes No One golf equipment up to 23 kg. free of charge for HON Circle, 

free for LX golf Senator and Star Gold members on all routes except from/to 

traveller (always U.S. and Canada. 

one equipment 

free) 

Hang gliders No N/A Yes Yes BULK 

Kayaks No N/A Yes Yes BULK 

Kite No N/A Yes Yes SPEQ 

Pets as Checked Baggage (AVIH) No N/A Yes Yes AVIH Yes. Animal container must be large enough that the animal 

can stand upright, turn and lie down in a natural manner. 

118

LX continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Pets in Cabin No N/A Yes Yes PETC Yes. Container must be soft-sided with max. weight of 8 kg 

(animal and container). 

Scuba Equipment Yes N/A Yes Yes SPEQ Max. weight of 15 kg. Torch in carry-on baggage only. 

Service Animals Yes - free N/A Yes Yes PETC 

Skis / Snowboard Yes. Every pax N/A Yes No 

may check in 

1 eq. free 

Small Surfboard No N/A Yes Yes SPEQ 


Surfboard/Windsurfer No N/A Yes Yes SURFBOARD 

- SPEQ// 

WINDSURFER 

- BULK 

Vaulting Poles No N/A Yes Yes BULK 

Wheelchair non powered Yes - free N/A Yes Yes WCHR/WCHS 

/WCHC&WCMP 

Wheelchair with Dry Cell Batteries Yes - free N/A Yes Yes WCHR/WCHS 

/WCHC&WCBD 

Wheelchair with Wet Cell Batteries Yes - free N/A Yes Yes WCHR/WCHS Only accepted in conx with wheelchair with wet cell 

/ WCHC batteries. Package of batteries must be leak tight, impervious 

to battery fluid and protected against spillage. 

119

TAM (JJ) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition No No No No WEAP Max. 5 kg. ammunition. Separate packing from arms. 

Archery equipment Yes No Yes Yes SPEQ 

Bike Yes Yes Yes Yes BIKE 

Bike - Tandem No No Yes Yes BIKE + BULK Limitations may apply on A319/A320 aircraft. 

Bulk baggage No No Yes Yes BULK / FRAG / 

XBAG. Several 

SSR codes 

can be used 

Cabin baggage in seat No No Yes Yes CBBG Max. 75 kg. 

Firearms No No No Yes WEAP Max. 5 kg. ammunition. Separate packing from arms. 

Fishing equipment Yes No Yes Yes SPEQ 

Golf equipment No Yes Yes Yes SPEQ 

Hang gliders Currently not accepted as baggage. Must be referred to air freight. 

Kayaks Currently not accepted as baggage. Must be referred to air freight. 

Kite No No No No SPEQ 

Pets as Checked Baggage (AVIH) No No Yes Yes AVIH Restrictions for aircraft type and destinations. 

Pets in Cabin No No Yes Yes PETC Cats & Dogs only. Limited number per aircraft type. 

Scuba Equipment Yes Yes Yes Yes SPEQ Oxygen bottles must be empty. 

Service Animals Yes Yes Yes Yes DEAF / BLND 

+ PETC 

Skis / Snowboard Yes Yes Yes Yes SPEQ 

Small Surfboard No No Yes Yes SPEQ 


120

JJ continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Surfboard/Windsurfer Yes, no charge Yes, no charge Yes Yes SPEQ Volumetric limitations may apply on A319/A320 aircraft. 

if within limits if within limits 

Wheelchair non powered Yes Yes Yes Yes WCHx + WCMP 

Wheelchair with Dry Cell Batteries Yes Yes Yes Yes WCHx + WCBD 

Wheelchair with Wet Cell Batteries N/A N/A N/A N/A N/A Wheelchairs with spillable batteries (WCBW) are not accepted 

on JJ flights. 

121

TAP Portugal (TP) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes Yes Yes Yes WEAP Cartridges must be packed in strong container made of wood, 

metal or fibreboard, protected against shock and secured 

against movement inside container. Quantity not exceeding 

5 kg. per passenger. All are for sporting purpose. 

Archery equipment Yes Yes Yes Yes SPEQ 

Bike Yes Yes Yes Yes BIKE Bicycle must have handlebars fixed sideways and pedals 

removed. Advisable to rotate handelbars 90 degrees 

and tighten in this position. 

Bike - Tandem Yes Yes Yes Yes BIKE 

Bulk baggage Yes Yes Yes Yes BULK 

Cabin baggage in seat No No Yes Yes CBBG 

Firearms Yes Yes Yes Yes WEAP All arms must be unloaded. 

Fishing equipment Yes Yes Yes Yes SPEQ Yes 

Golf equipment Yes Yes Yes Yes SPEQ Yes 

Hang gliders No No Yes Yes SPEQ 

Kayaks No No Yes Yes SPEQ 

Kite Yes Yes Yes Yes SPEQ 

Pets as Checked Baggage (AVIH) No No Yes Yes AVIH 

Pets in Cabin No No Yes Yes PETC Only cats and dogs. Max. weight (pet plus container) is 7 kg. 

Size of container not to exceed 48L X 32W X 25H cm. 

122

TP continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Scuba Equipment Yes Yes Yes Yes SPEQ Not more than 48L X 32W X 25H cm. 

Service Animals No No Yes Yes The code BLND 

to be included in 

the SSR followed 

by SEEING-EYE 

DOG or DEAF 

followed by 

HEARING DOG 

Skis / Snowboard Yes Yes Yes Yes SPEQ 

Small Surfboard Yes (less than Yes Yes Yes SPEQ 

less than 2 m / Wakeboard 150cm) 

Surfboard/Windsurfer No (exceeding No Yes Yes SPEQ 

150cm) 

Wheelchair non powered Yes Yes Yes Yes BULK + Accepted under condition stipulated in DGR. 

WCHR/S/C 

(as applicable) 

Wheelchair with Dry Cell Batteries Yes Yes Yes Yes BULK + Accepted under condition stipulated in DGR. 

WCHR/S/C 


Wheelchair with Wet Cell Batteries Yes Yes Yes Yes BULK + Accepted under condition stipulated in DGR 

WCHR/S/C 


123

Thai Airways (TG) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes Yes No Yes SSR WEAP Cartridges must be securely boxed in quantity not exceeding 

5 kg. Allowance for more than one passenger must not be 

combined into one or more packages. 

Archery equipment Yes Yes Yes No SSR SPEQ 

Bike Yes Yes Yes recommended SSR BIKE Bicycle may only be accepted as baggage provided handlebar 

but not is turned lengthwise and pedals are taken off. 

mandatory 

Bike - Tandem Yes Yes Yes recommended SSR BIKE Yes, but not mandatory (TG may accept only single seat 

but not bicycle). 

mandatory 

Bulk baggage Yes Yes Yes No SSR BULK Carriage of unusual baggage size/weight is considerably in 

/ SSR XABG excess of maximum weight & dimensions as stipulated per 

TG’s restriction. 

Cabin baggage in seat No No Yes Yes SSR CBBG Weight: Max. 50 kgs per seat/Item. Height: Max. 70 cms. 

Baggage must be fastened by passenger seat belt. 

Firearms Yes Yes No Yes SSR WEAP Firearms shall be unloaded, i.e. free of ammunition and 

suitably packed for carriage. Cartridges must be securely 

boxed in quantity not exceeding 5 kg/passenger. Ammunition 

with explosive or incendiary projectiles is prohibited for 

carriage by air. 

Fishing equipment Yes Yes Yes No No Yes 

Golf equipment Yes Yes Yes Yes SSR GOLF One set of golf clubs consists of one golf bag containing max. 

14 golf clubs/12 golf balls/a pair of golf shoes. 

Hang gliders Yes Yes Yes recommended SSR SPEQ Yes 

but not 

mandatory 

Kayaks No No No Yes SSR SPEQ Yes 

124

TG continued 

WITHIN FREE 

ITEMS 


ABLE REQUIRED 

Piece Weight 

SSR 

ITEM 


Kite Yes Yes Yes recommended SSR SPEQ 

but not 

mandatory 

Yes 

PACKAGING 

REQUIRED 

Pets as Checked Baggage (AVIH) No No Yes Yes SSR AVIH Providing a suitable container, strong, leakageproof, clean, 

disinfected and covered with absorbing materials and container 

dimensions must be suitable for pets to stand and move around. 

Pets in Cabin No No Yes Yes SSR PETC Weight including container not to exceed 10kgs. Container must 

be leak proof with min. dimensions 55x37x30cms (LxWxH). 

Scuba Equipment Yes Yes Yes recommended SSR SPEQ Scuba diving equipment is subject to acceptance as checked 

but not baggage only. 

mandatory 

Service Animals No No Yes Yes SSR PETC/ Escort dog in cabin is exempted from weight limitations and 

SSR AVIH container requirements. 

Skis / Snowboard Yes Yes Yes recommended SSR SPEQ Yes 

but not 

mandatory 

Small Surfboard No No No recommended SSR SPEQ Surfboard/Windsurf equipment may be accepted as checked 

less than 2 m / Wakeboard but not baggage for widebody aircraft only, and shall not be included in 

mandatory checked baggage allowance. 

Surfboard/Windsurfer No No No recommended SSR SPEQ Surfboard/Windsurf equipment may be accepted as checked 

but not baggage for Wide body Aircraft only, shall not be included in 

mandatory checked baggage allowance. 

Wheelchair non powered Yes Yes Yes Yes SSR WCPM 

Wheelchair with Dry Cell Batteries Yes Yes No Yes SSR WCBD Wheelchair that is powered by Lithium batteries is not allowed 

on all THAI flights. 

Wheelchair with Wet Cell Batteries Yes Yes See note 1 Yes SSR WCBW Accept under condition stipulated in TG manual (dangerous 

goods chapter) 

NOTE: 1 Most Star Alliance carriers will not allow WCBW type. Check and confirmation must be received prior to acceptance. 

125

Turkish Airlines (TK) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes Yes Yes Yes Must be Cartridges must be packed in a strong container made of 

requested wood, metal or fibreboard, protected against shock and 

secured against movement inside the container. Quantity not 

exceeding 5 kg per passenger. (All are for sporting purposes). 

Archery equipment No No Yes Yes 1, 7 No 

Bike No No Yes Yes Must be No 

requested. 5 

Bike - Tandem No No Yes Yes Must be No 

requested. 5 

Bulk baggage Yes Yes Yes Yes 1, 7 No 

Cabin baggage in seat No No Yes Yes Must be No, must be restrained in seat. 

requested. 2 

Firearms Yes Yes Yes Yes Must be Yes 

requested. Only 

hunting weapons. 

Fishing equipment Yes Yes Yes Yes 1, 7 No 

Golf equipment No (First piece No (First piece Yes Yes 1, 7 No 

free of charge) free of charge) 

Hang gliders No No Yes Yes 1, 7 No 

Kayaks No (First piece No (First piece Yes Yes 1, 7 No 


Kite No No Yes Yes 1, 7 No 

Pets as Checked Baggage (AVIH) No No Yes Yes Must be Yes 

requested 3 

Pets in Cabin No No Yes Yes Must be Yes 

requested. 4 

126

TK continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Scuba Equipment No No Yes Yes 1, 7 No. Tank must be empty 

Service Animals Free of charge Free of charge Yes Yes Must be No 

requested. 6 

Skis / Snowboard No (First piece No (First piece Yes Yes 1, 7 Yes 


Small Surfboard No No Yes Yes 1, 7 No 


Surfboard/Windsurfer No No Yes Yes 1, 7 

Wheelchair non powered Free of charge Free of charge Yes Yes Must be No 

requested. 

Wheelchair with Dry Cell Batteries Free of charge Free of charge Yes Yes Must be Yes 

requested. 

Wheelchair with Wet Cell Batteries Not accepted Not accepted Not accepted Not accepted Not accepted Not accepted 

NOTE: 1 Dimensions, weight and type of ıtem must be advised. Not permitted over 32 kg. each piece. 

PACKAGING 

REQUIRED 

2 1 piece allowed, max. size 50 x 59 x 67. Max. weight 75 kg. No size and weight restriction for musical instruments. Contrabass is not allowed in cabin. 

3 Dog and Cat only. Dimensions of container, total weight and kind of animal must be advised. 

4 Dog and Cat only. 1 same species animal per cabin class allowed on any Airbus and B777 aircraft. On other equipment, only one animal is accepted. Dimension of the box 

should be 45 x 35 x 23 cm. Weight of animal & cage cannot exceed 6 kg 

5 Dimensions, weight must be advised. 

6 Seeing-eye & Hearing-ear dogs to be requested as PETC. Service animals are accepted free of charge. 

127

United (UA) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes 1 Yes Yes Yes WEAP Yes, restrictions apply/country acceptance requirements apply 

Archery equipment Yes 1 Yes Yes No NA Yes 

Bike No Yes, wholly Yes Yes, if BIKE No for international; strongly recommended; aircraft 

within Europe international limitations for UAX 

Bike - Tandem No Yes, wholly No NA NA No for international; strongly recommended; aircraft limitations 

international for UAX 

Bulk baggage NA NA NA NA NA NA 

Cabin baggage in seat No NA Yes No N/A No, must be restrained in seat. Extra seat must be purchased 

to final destination. 

Firearms Yes 1 Yes Yes Yes WEAP Yes, restrictions apply/country acceptance requirements apply 

Fishing equipment Yes 1 Yes Yes No NA Yes 

Golf equipment Yes 1 Yes Yes No NA Yes 

Hang gliders No No No NA NA Yes, Aircraft restrictions apply 

Kayaks No No No NA NA Yes, Aircraft restrictions apply 

Kite No No No NA NA Treated as hang glider 

Pets as Checked Baggage (AVIH) No No No Yes AVIH Yes, Aircraft restrictions/country acceptance 

requirements apply 

Pets in Cabin No No Yes Yes PETC Yes, restrictions apply/country acceptance requirements apply 

Scuba Equipment No No Yes No No Restrictions apply 

Service Animals Yes Yes Yes Yes PETC or AVIH, No, country acceptance requirements apply 

PNR should 

reflect service 

animal 

128

UA continued 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

INTERLINE- 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

Skis / Snowboard Yes 1 Yes Yes No NA Yes 

Small Surfboard Yes 1 Yes Yes No NA No 


Surfboard/Windsurfer No No Yes Yes SPEQ No, Aircraft restrictions apply 

Wheelchair non powered Yes Yes Yes Yes Applicable code No 

to identify 

customer 

PACKAGING 

REQUIRED 

Wheelchair with Dry Cell Batteries Yes Yes Yes Yes Applicable code Yes, Aircraft and other restrictions 

to identify 

customer 

Wheelchair with Wet Cell Batteries Yes Yes Yes Yes Applicable code Yes 

to identify 

customer 

NOTE: 1 Bag fees apply to/from certain destinations. Exceptions apply. Check with carrier for more information. 

129

US Airways (US) 

ITEMS 

WITHIN FREE 


Piece 

Concept 

Weight 

Concept 

ABLE 

SSR 

REQUIRED 

SSR 

ITEM 

PACKAGING 

REQUIRED 

Ammunition Yes 1 Yes Yes WEAP Yes, restrictions apply/country acceptance requirements apply 

Archery equipment Yes 1 Yes No NA Must be packed in a case or container of sufficient strength to 

protect the bows and quiver with arrows from accidental 

damage. 

Bike No Yes Yes BIKE Hard-cased bicycle container preferred. Limitations may exist 

due to aircraft size 

Bike - Tandem not accepted NA 

Bulk baggage Cargo only NA 

Cabin baggage in seat No Yes Yes CBBG 

Firearms Yes 1 Yes Yes WEAP Yes, restrictions apply/country acceptance requirements apply 

Fishing equipment Yes 1 Yes No 

Golf equipment Yes 1 Yes No Golf equipment should be enclosed with a cover to prevent 

loss of contents. 

Hang gliders not accepted No NA NA 

Kayaks No Yes No Unless the kayak or canoe is packaged in a hard-shelled case 

specifically designed for shipping, passenger assumes liability 

for damage. Aircraft restrictions apply. 

Kite not accepted 

Pets as Checked Baggage (AVIH) not accepted 

Pets in Cabin No Yes Yes PETC Yes, restrictions apply/country acceptance requirements apply 

Scuba Equipment Yes 1 if checked Yes No Restrictions apply 

without tank, 

No - if checked 

with tank(s) 

130

US continued 

WITHIN FREE 

ITEMS 


ABLE REQUIRED 

Piece Weight 

SSR 

ITEM 

PACKAGING 

REQUIRED 


Service Animals Yes Yes Yes DEAF-Deaf psgr Country acceptance requirements apply 

with hearing ear 

animal; BLND- 

Blind psgr with 

seeing eye animal; 

OTHS-Blind and 

deaf psgr with 

guide animal; 

OTHS-OFFICIAL 

with search and 

rescue dog 

Skis / Snowboard Yes 1 Yes The passenger must provide acceptable packaging for the ski 

equipment such as fiberglass or cloth bag to protect the ski 

equipment & to prevent damage to other bags. If the ski 

equipment is not properly protected, the customer assumes 

all risk of damage. 

Small Surfboard Yes 1 Yes No No 


Surfboard/Windsurfer Yes 1 Yes No When packaging a surfboard, keels and/or kedges must be 

removed or crated in such a manner so as to prevent damage 

to other baggage. Surfboards will be accepted on US Airways 

Express flights. Their acceptance may be restricted by length 

on some aircraft. 

Wheelchair non powered Yes 1 Yes Yes WCHR/S/C 

as applicable 

Wheelchair with Dry Cell Batteries Yes 1 Yes Yes WCHR/S/C 

as applicable 

Wheelchair with Wet Cell Batteries Yes 1 Yes Yes WCHR/S/C separate battery transportation box 

as applicable 

NOTE: 1 Bag fees apply to/from certain destinations. Check with carrier for more information. 

131

CARRY-ON BAGGAGE POLICY 

SIZE 

Carry-on baggage maximum dimensions are 23 x 40 x 55 cm. 

NOTE: CA, ET, LH, LX, SQ allow 20 x 40 x 55 cm. JK allows 25 x 40 x 50 cm. NH allows 25 x 40 x 55 cm. TG allows 25 x 45 x 56 cm. ET allows collapsible stroller, 

subject to cabin space.” 

PIECES 

2 / 2 / 1 POLICY*: 

2 pieces for First Class 2 pieces for Business Class 1 piece for Economy 1 Class 

The 2/2/1 policy applies to intercontinental flights, and domestic flights connecting to intercontinental flights. 

Intercontinental refers to travel between Europe, Asia, North America, South America, Australia, New Zealand 

and Africa. Some carriers may use “International”, nonetheless, the policy is the same. Two pieces can be 

defined as one carry-on and one personal item. 

NOTE: Certain airports limit carry-on to one piece regardless of class of travel. 

WEIGHT 

Weight policy has not been harmonised, please check individual carrier restrictions. 

• 2/2/1 policy applies except where restricted by government regulations. 

• For certain flights operated by small size aircraft, restrictions may apply. 

• For flights to/from/within the U.S., only one carry-on and a personal item are allowed, due to government regulations. 

1 AC allows two pieces for all classes: one standard article max. dimensions 23 x 40 x 55 cm and one personal article max. dimensions 16 x 33 x 43 cm. 

Weight for each bag no more than 10 kg. 

132

IRREGULAR OPERATIONS HANDLING 

When a flight is delayed, cancelled or re-routed, special guidelines and procedures have been created for 

re-booking and notification to the passengers and onward Star Alliance member carriers. Special rules and 

exceptions apply for EU carriers and non-EU carriers operating from the EU. 

COMMUNICATION TO THE CUSTOMER 

For all disrupted services, communication to customers must be provided immediately when known, and not 

later than scheduled boarding time with updates every 15 minutes or as appropriate. 

COMMUNICATION BETWEEN STAR ALLIANCE MEMBER CARRIERS 

A common SITA address, K9, at all stations is available to send messages regarding customer disservice or 

intra-airline information for action by a Customer Service staff member. This may include information regarding 

customers with new connections due to the delay. 

133


STAR ALLIANCE TELEX FORMAT 

A common template has been developed for transmittal of customer messages/ information. See below. 

Y. 

QK JFKK9UA 

.NRTK9NH 

############################################################### 

VERY IMPORTANT / STAR ALLIANCE PASSENGER SERVICE REQUEST 

############################################################### 

FROM: AGENT SUZUKI / KIXKINH / ALL NIPPON AIRWAYS 

RE: REBOOKING REQUEST FOR DISRUPTED FLIGHT 

FLT NO: NH0153 / DATE: 02SEP99 / SECTOR: KIX-BKK 

DEP: 14:55L (LOCAL TIME) / ARR: 23:45L (LOCAL TIME) 

PAX NAME: KUROKI/TOSHIHIDEMR NOGUCHI/HIROMR KATO /TOMASITOMR 

TTL NBR OF PAX: 3 PAX 

INFO: ATTN UA - NH0153 CLD NRTJFK STP PSGR PRO ON NH0983 NOW MSCNX JFK TO ORD STP PLS RE- 

BOOK ON NEXT AVAILABLE FLIGHT STP BAG TAG DETAILS NH000000000 

134

AMENITIES - CONTROLLABLE* 

In the event of a controllable delay, Star Alliance member carriers will provide amenities such as accommodation, 

refreshment, meals and transportation for customers as appropriate. 

AMENITIES – UNCONTROLLABLE* 

In the event of an uncontrollable delay, Star Alliance member carriers will provide amenities to Premium Customers 

(First, Business and Star Alliance Gold) travelling on an Intercontinental journey including connection 

to/from domestic services. 

Intercontinental refers to travel between Europe, Asia, North America, South America, Australia, New Zealand 

and Africa. A connection is defined as one that does not exceed 24 hours. 

Some carriers apply amenities provision to international journeys. Please check procedures manual. 

*Special conditions apply for EU registered carriers and non-EU registered carriers operating from the EU. 

135


REBOOKING 

The policies apply in all irregularity situations. When a customer’s travel plan is disrupted due to a flight irregularity 

and rebooking is required, the following procedures apply to all Star Alliance member carriers. Alternate 

transportation may apply when no flights are available on the same day or protection is not acceptable to the 

customer. The policies apply to all customers with confirmed reservations and those who have been accepted 

on the flight. Rebooking shall be done wherever an irregularity takes place, everything else is an exceptional 

case. If no common reservations system exists, make same-day rebooking on another airline by phone in 

order to avoid the risk that bookings may be rejected later. 

ONWARD CARRIAGE 

Provide onward carriage with the least possible delay to the destination shown on the ticket(s). 

NOTE: NZ: provided onward tickets are on the same ticket or issued in-conjunction. 

SAME RATED ROUTING* 

Rebook on the same rated routing whenever possible. 

*Special conditions apply for EU registered carriers and non-EU registered carriers operating from the EU. 

CARRIER ORDER 

Rebook in the following carrier order, depending on frequency of flights and the customer’s best interest: 

• Own airline 

• Star Alliance member airline 

• Non-Star Alliance member airline (OAL) 

136

PASSPORT OR VISA 

Identify any passport or visa constraints that would affect rebooking customers via alternate routing. 

SAME BOOKING CLASS 

Rebook in the same booking class whenever possible. 

HIGHER CABIN CLASS 

If booking in a higher cabin class is required, preference must be given to Star Alliance Gold and full-fare customers. 

Rebooking in a higher cabin class on another Star Alliance carrier or another airline is only permitted 

with prior approval of the new receiving carrier. Additional cost may apply. 

STANDBY 

Previously inconvenienced customers that receive standby status should receive special priority. 

ALTERNATIVE TRANSPORTATION 

Alternative transportation, such as taxi, train or bus will be provided on request or when no alternative flights 

are available. 

137

INTERLINE E-TICKETING FAQ - AIRPORTS 

MISSING DOCUMENTS 

Q: What do I do if the present credit card indicator (fraud indicator) has been set and the 

passenger can’t produce the credit card used to purchase the ticket? 

A: If the passenger can’t produce the credit card used to purchase the interline e-ticket, he/she is required to 

purchase a new ticket. Alternatively, the original issuing carrier may be contacted for authorisation. 

MISSING DATA 

Q: What do I do if I can’t find the interline e-ticket coupon? 

A: Get as much information about the journey as you can from the passenger. Use this information to search for 

the e-ticket using alternative search criteria. If you still can’t find it, call your help desk. 

Q: What do I do if I can find the PNR but not the ticket? 



Q: What do I do if I can find neither the PNR nor the ticket? 



138

Q: What do I do if I can’t get control of the interline e-ticket coupon? 

A: Call your help desk. 

IRREGULAR OPERATIONS 

Q: How do I handle an IRROP situation when the operating flight has been cancelled? 

A: According to individual carrier processes. 

Q: How do I handle an IRROP situation when another operating flight has been cancelled and 

a passenger is coming to me? 


Q: How do I handle re-routes? 


MODIFICATIONS 

Q: Is there a help desk number in case of problems? 

A: Each carrier has its own help desk. Airport agents are to call their own internal help desk. 

Q: What do I have to do if I have to make a name correction in the PNR? 

A: Contact airline ticket office or help desk. 

139

140

LOUNGES 

141

LOUNGE ACCESS 

INTERNATIONAL FIRST CLASS CUSTOMERS 

Customers have access to International First Class and/or any Star Alliance member carriers’ owned lounges. 

• Customer must present a boarding pass for travel in International First Class on a Star Alliance flight; 

• Customer must be departing from the local airport in International First Class; 

• Customer must be a revenue customer; 

• Customer is entitled to one guest. 

INTERNATIONAL BUSINESS CLASS CUSTOMERS 

Customers have access to any Star Alliance member carriers’ owned Business Class lounges. 

• Customer must present a boarding pass for travel in International Business Class on a Star Alliance flight; 

• Customer must be departing from the local airport in International Business Class; 


• Customer is not entitled to any guests. 

DOMESTIC FIRST CLASS 

Some Star Alliance member carriers offer lounge access to customers travelling in Domestic First Class. 

• Where Domestic First Class-level lounges are offered, customers must present a boarding pass for 

travel in Domestic First Class on a Star Alliance flight; 

• Customer must be departing from the local airport in Domestic First Class; 



142

DOMESTIC BUSINESS CLASS 

Some Star Alliance member carriers offer lounge access to customers travelling in Domestic Business Class. 

• Where Domestic Business Class-level lounges are offered, customers must present a boarding pass for 

travel in Domestic Business Class on a Star Alliance flight; 

• Customer must be departing from the local airport in Domestic Business Class; 


• Customer is not entitled to any guests. 

STAR ALLIANCE GOLD (SAG) CUSTOMERS TRAVELLING IN ANY CLASS 

Customers have access to any Star Alliance member carriers’ owned lounges with the Star Alliance Gold 

logo at the entrance. 

• Customer must present proof of SAG-level status via a valid frequent flyer programme SAG-level card 

or other valid indication of SAG-level status as defined in Component B11 - Recognition of Star Alliance 

Gold and Silver Customers, such as XX*G on the boarding pass, where XX is the carrier code of the carrier 

with whom the customer has SAG-level status; 

• Where a discrepancy exists between loyalty status level displayed on the frequent flyer programme card, 

boarding pass or other means presented for entrance and what is displayed in the Star Alliance Premium 

Customer Database (Lounge Access Component B10), the highest displayed level will be honoured; 

• Customer must also present a boarding pass for travel on a Star Alliance flight departing from the local airport; 

• Customer is entitled to one guest; 

• UA, US and CO SAG customers may only access the Red Carpet Clubs, US Airways Clubs and Presidents 

Clubs within the U.S. when travelling in conjunction with a Star Alliance international flight. 

143

PAID LOUNGE MEMBERSHIP CUSTOMERS 

Eligible Paid Lounge Membership customers have access to any Star Alliance member carriers’ owned Business 

Class lounges. 

• Eligible Paid Lounge Membership customers include: United Airlines Red Carpet Club, US Airways 

Club - Star Alliance Lounge Upgrade, Air Canada Maple Leaf Club – Worldwide, and Continental Airlines 

Presidents Club; 

• Customer must present a valid eligible paid lounge membership card which displays the Star Alliance 

Lounge logo; 

• Note: UA Red Carpet Club cards display the Star Alliance Lounge logo as of 2010; 

• Customer must also present a boarding pass for travel on a Star Alliance flight departing from the local 

airport; 


DEFINITIONS: TYPE OF LOUNGES 

• MEMBER CARRIERS’ OWNED LOUNGES: Departure lounges owned, operated by Star Alliance member 

carriers. Arrival lounges are not included. 

• CONTRACT LOUNGES: Lounges owned and operated by a third party and contracted for use by Star 

Alliance member carriers. 

• STAR ALLIANCE BRANDED LOUNGES: Lounges belonging to a subset of Star Alliance member carriers 

with Star Alliance branding. 

144

DEFINITIONS: TYPE OF ELIGIBLE CUSTOMERS 

• INTERNATIONAL FIRST CLASS CUSTOMERS: Customers travelling with a boarding pass for a Star Alliance 

flight in International First Class departing from the local airport. 

• INTERNATIONAL BUSINESS CLASS CUSTOMERS: Customers travelling with a boarding pass for a Star 

Alliance flight in International Business Class departing from the local airport. 

• DOMESTIC FIRST CLASS CUSTOMERS: Customers travelling with a boarding pass for a Star Alliance 

flight in Domestic First Class departing from the local airport. 

• DOMESTIC BUSINESS CLASS CUSTOMERS: Customers travelling with a boarding pass for a Star Alliance 

flight in Domestic Business Class departing from the local airport. 

• STAR ALLIANCE GOLD (SAG) CUSTOMERS: Customers identified as SAG-level customers in the Star 

Alliance Premium Customer Database (Lounge Access Component B10) and holding proof of their SAGlevel 

status. 

• ELIGIBLE PAID LOUNGE MEMBERSHIP CUSTOMERS: Some of the Star Alliance member carriers have 

Paid Lounge Membership programmes included in the Star Alliance Lounge Access Policy. These 

include members of United Airlines Red Carpet Club, US Airways Club, Air Canada Maple Leaf Club – 

Worldwide, and Continental Airlines Presidents Club. 

• ELIGIBLE GUESTS: International First, Star Alliance Gold and Eligible Paid Lounge Membership customers 

are entitled to one guest: 

• The guest must enter the designated lounge with the eligible customer; 

• The guest must also present a boarding pass for any Star Alliance flight departing from the local airport. 

145

DEFINITIONS: OTHERS 

• STAR ALLIANCE FLIGHT: Flights operated under the two-letter code of a Star Alliance member carrier. 

• ACCESS AND BILLING PRIORITY: Access to lounge and billing will be determined in order by boarding 

pass, followed by SAG and Paid Lounge Membership cards, including their guests. 

• BOARDING PASS FOR A STAR ALLIANCE FLIGHT: Boarding pass must display the two-letter code for a 

Star Alliance member carrier operated flight departing from that airport. 

• INFANTS: Infants of eligible customers should be provided with lounge access without limit to the number 

of infants accompanying an eligible customer. Infants do not count as guests. There is no crosscharging 

for infants. 

• INFANT DEFINITION: An infant is defined by IATA as a child under two (2) years of age. 

• REVENUE TICKET/CUSTOMER: All customers excluding airline staff. Customers travelling on discounted 

fares, frequent flyer award tickets or upgrades are considered revenue customers and are included as 

revenue customers. Airline employees flying on free or service charge tickets, or Industry Discount (e.g., 

ID50, ID75, ID90) tickets are not considered revenue customers. 

• LOUNGE CAPACITY: Some lounges are capacity restricted. All eligible customers will be given equal access 

to these lounges based on the availability of seating, including guests. 

CONTRACT LOUNGES 

SAG customers have access to third party contract lounges contracted by the Star Alliance member carrier 

on which the customer is travelling. 

• Customer must present a valid frequent flyer programme SAG-level card; 

146

• Customer must also present a boarding pass for a Star Alliance flight departing from that local airport 

having a contract with the third-party lounge; 

• Customer is entitled to one guest. Guest must be departing on the same carrier as the eligible SAG 

customer; 

• Paid Lounge Membership customers are not entitled to use any contract lounges. 

STAR ALLIANCE BRANDED LOUNGES 

Access policy for Star Alliance branded lounges is the same as for the member carriers’ owned lounges. Prerequisite 

for access is that the individual member carrier has signed an agreement with the assigned operator. 

OTHERS 

Lounge access not explicitly addressed in the previous sections is outside the scope of the B08 Lounge Access 

Component and should be agreed upon bilaterally. Different rates and/or billing procedures may be applied. 

LOUNGE NETWORK 

The Star Alliance network offers Star Alliance Gold customers access to more than 990 airport lounges 

worldwide, owned, operated or contracted by a Star Alliance member carrier. 

STAR ALLIANCE GOLD SIGNS 

Star Alliance Gold signs have been placed at all Star Alliance Gold Lounge entrances. 

147

LOUNGE ACCESS CHART 

BOARDING PASS ACCESS CARD ACCESS 

International International Domestic Domestic Star Alliance AC Maple CO United US 

First Class Business First Business Gold (SAG) Leaf Club - Presidents Red Airways 

Class Class Class Worldwide Club Carpet Club Club 

Aegean Club Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ 

Maple Leaf Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ 

Air China Lounge (Business Class) ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ ✔ 

Air China Lounge (First Class) ✔ - ✔ - - - - - - 

Koru Lounge ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ 

International Lounge ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ 

CLUB ANA Lounge ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ 

ANA Lounge ✔ ✔ ✔ - ✔ ✔3 ✔3 ✔3 ✔3 

signet ✔ - - - ✔ - - - - 

ANA Suite Lounge ✔ - - - - - - - - 

Asiana Lounge (Domestic) - - - - ✔ ✔ ✔ ✔ ✔ 

Asiana Lounge (Business Class) ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ 

Asiana Lounge (First Class) ✔ - - - - - - - - 

Austrian Business Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ 

Austrian Senator Lounge ✔ - - - ✔ - - - - 

HON Circle Lounge ✔2 - - - - - - - - 

business lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ 

diamond club lounge ✔ - - - ✔ - - - - 

Sunrise Lounge ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ 

Business Lounge ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ 

148





Continental Presidents Club ✔ ✔ - - ✔1 ✔ ✔ ✔ ✔ 

EGYPTAIR Business Class Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ 

EGYPTAIR First Class Lounge ✔ - - - - - - - - 

Cloud Nine Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ 

LOT Business Lounge - Polonez ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ 

Business Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ 

Senator Lounge ✔ - - - ✔ - - - - 

First Class Lounge ✔2 - - - - - - - - 

Business Lounge ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ 

Scandinavian Lounge ✔ - - - ✔ - - - - 

SIA Premier Lounge ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ 

Silver Kris Lounge (Business Class) ✔ ✔ - - ✔4 ✔4 ✔4 ✔4 ✔4 

Silver Kris Lounge (First Class) ✔ - - - - - - - - 

Baobab Premium Class Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ 

Cyad First Class Lounge ✔ - - - - - - - - 

Spanair VIP Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ 

Star Alliance Lounge (Business Class) ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ 

Star Alliance Lounge (First Class) ✔ - - - - - - - - 

SWISS Business Class Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ 

Senator Lounge ✔ - - - ✔ - - - - 

SWISS First Class Lounge ✔2 - - - - - - - - 

149





Domestic Lounges ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ 

International First Class Lounge ✔ - - - - - - - - 

International Business Class Lounge ✔ ✔ - - ✔ ✔ ✔ ✔ ✔ 

TAP Premium Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ 

Royal Orchid Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ 

Royal Silk Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ 

Royal First Lounge ✔2 - - - - - - - - 

Business Class Lounge ✔ ✔ - ✔ ✔ ✔ ✔ ✔ ✔ 

United Red Carpet Club ✔ ✔ - - ✔1 ✔ ✔ ✔ ✔ 

United First International Lounge ✔ - - - - - - - - 

Envoy Lounge ✔ ✔ - - ✔ - - - - 

US Airways Club ✔ ✔ - - ✔1 ✔ ✔ ✔ ✔ 

NOTE: 1 UA, US, CO SAG customers may only access the Red Carpet Clubs and CO Presidents Clubs within the United States when travelling in conjunction with a Star Alliance 

international flight. 

2 Except HON/First Class Lounges in FRA/MUC for LH, ZRH/GVA for LX and VIE for OS; BKK TG Spa Lounge. 

3 NRT and HND International Departures Lounge only. 

4 Except SIN 

150

DESTINATIONS WITH LOUNGES 

This section provides a quick reference to key destination information for customers. 

The destinations listed are where each airport has at least one of these facilities: 

Gold Lounge or First Class Lounge. 

For each city, you will find which carrier has a Star Alliance Gold Lounge, or which carrier has a First Class 

lounge. The two-letter carrier code in “gold” type is the owner of a Star Aliiance Gold Lounge. 

City Airport Code 

Country Airport Name 

Hong Kong HKG SQ, TG, UA 

China Hong Kong International Airport UA 

For example, at Hong Kong International Airport: 

SQ, TG and UA operate Star Alliance Gold Lounges. 

UA also operates a First Class Lounge. 

Please refer to Lounge Access policies. 

151

DESTINATIONS WITH LOUNGES: WITH LOUNGES A 

A-B 



Adana ADA TK 

Turkey Adana Sakirpasa Airport 

Addis Ababa ADD ET 

Ethiopia Bole International Airport 

Adelaide ADL SQ 

Australia Adelaide International Airport 

Amsterdam AMS SQ 

Netherlands Schiphol Airport 

Ankara ESB TK 

Turkey Esenboga International Airport 

Antalya AYT TK 

Turkey Antalya Airport 

Athens ATH A3, LH 

Greece Eleftherios Venizelos International Airport 

Atlanta ATL CO, LH 

United States Hartsfield-Jackson Atlanta International Airport 

Auckland AKL NZ 

New Zealand Auckland International Airport 

152

DESTINATIONS WITH LOUNGES: A-B 



Austin AUS CO 

United States Austin-Bergstrom International Airport 

Avarua RAR NZ 

Cook Islands Rarotonga International Airport 

Bangkok BKK SQ, TG 

Thailand Suvarnabhumi International Airport 

Barcelona BCN JK 

Spain Barcelona Airport 

Basel BSL LX 

Switzerland EuroAirport Basel-Mulhouse-Freiburg 

Beijing PEK CA CA 

China Beijing Capital International Airport 

Belfast BHD BD 

United Kingdom Belfast City Airport 

Berlin TXL LH 

Germany Berlin Tegel/Otto Lilienthal Airport 

Bilbao BIO JK 

Spain Bilbao Airport 

153

DESTINATIONS WITH LOUNGES: B-C 



Bodrum BJV TK 

Turkey Milas-Bodrum Airport 

Boston BOS CO, LH, 

United States Logan International Airport UA, US 

Bremen BRE LH 

Germany Bremen Airport 

Brisbane BNE NZ, SQ 

Australia Brisbane International Airport 

Brussels BRU SK, SN 

Belgium Brussels National Airport 

Buenos Aires EZE UA 

Argentina Ministro Pistarini International Airport 

Buffalo BUF US 

United States Buffalo Niagara International Airport 

Cairo CAI MS 

Egypt Cairo International Airport 

Calgary YYC AC 

Canada Calgary International Airport 

154

DESTINATIONS WITH LOUNGES: C 



Cape Town CPT SA SA 

South Africa Cape Town International Airport 

Charlotte CLT US 

United States Charlotte Douglas International Airport 

Cheju CJU OZ 

South Korea Cheju International Airport 

Chengdu CTU CA CA 

China Chengdu Shuangliu international Airport 

Chiang Mai CNX TG 

Thailand Chiang Mai International Airport 

Chiang Rai CEI TG 

Thailand Chiang Rai International Airport 

Chicago ORD LX, SK, LX, UA 

United States Chicago O’Hare International Airport UA 

Christchurch CHC NZ 

New Zealand Christchurch International Airport 

Cleveland CLE CO 

United States Cleveland-Hopkins International Airport 

155

DESTINATIONS WITH LOUNGES: C-D 



Cologne CGN LH 

Germany Cologne-Bonn Airport 

Copenhagen CPH SK 

Denmark Copenhagen Kastrup Airport 

Curitiba CWB JJ 

Brazil Curitiba Afonso Pena Airport 

Dalaman DLM TK 

Turkey Dalaman International Airport 

Dallas DFW CO 

United States Dallas Fort Worth International Airport 

Denver DEN UA 

United States Denver International Airport 

Detroit DTW LH 

United States Detroit Metropolitan Wayne County Airport 

Dhaka DAC TG 

Bangladesh Zia International Airport 

156

DESTINATIONS WITH LOUNGES: D-E 



Dresden DRS LH 

Germany Dresden Airport 

Dubai DXB LH 

United Arab Emirates Dubai International Airport 

Dublin DUB BD 

Ireland Dublin Airport 

Dunedin DUD NZ 

New Zealand Dunedin International Airport 

Durban DUR SA 

South Africa Durban International Airport 

Dusseldorf DUS LH 

Germany Dusseldorf International Airport 

East London ELS SA 

South Africa East London Airport 

Edinburgh EDI BD 

United Kingdom Edinburgh Airport 

Edmonton YEG AC 

Canada Edmonton International Airport 

157

DESTINATIONS WITH LOUNGES: F-G 



Florianopolis FLN JJ 

Brazil Florianopolis Hercilio Luz Airport 

Fort Lauderdale FLL CO 

United States Fort Lauderdale/Hollywood International Airport 

Frankfurt FRA LH 

Germany Frankfurt Main International Airport 

Fukuoka FUK NH 

Japan Fukuoka Airport 

Funchal FNC TP 

Portugal Funchal Madeira Airport 

Gaziantep GZT TK 

Turkey Gaziantep Airport 

Geneva GVA LX 

Switzerland Geneva International Airport 

Gothenburg GOT SK 

Sweden Gothenburg Landvetter Airport 

Greensboro/High Point GSO US 

United States Piedmont Triad International Airport 

158

DESTINATIONS WITH LOUNGES: G-H 



Guam GUM CO 

Guam Guam International Airport 

Gwangju KWJ OZ 

South Korea Gwangju Airport 

Halifax YHZ AC 

Canada Halifax International Airport 

Hamburg HAM LH 

Germany Hamburg Fuhlsbuttel Airport 

Hamilton HLZ NZ 

New Zealand Hamilton International Airport 

Hannover HAJ LH 

Germany Hannover Langenhagen International Airport 

Harare HRE SA 

Zimbabwe Harare International Airport 

Hartford/Springfield BDL US 

United States Bradley International Airport 

Hat Yai HDY TG 

Thailand Hat Yai International Airport 

159

DESTINATIONS WITH LOUNGES: H-I 



Helsinki HEL SK 

Finland Helsinki Vantaa International Airport 

Hiroshima HIJ NH 

Japan Hiroshima International Airport 

Hohhot HET CA 

China Hohhot Baita International Airport 

Hong Kong HKG SQ, TG, UA 

China Hong Kong International Airport UA 

Honolulu HNL CO, UA 

United States Honolulu International Airport 

Houston IAH CO 

United States George Bush Intercontinental Airport 

Istanbul IST TK 

Turkey Istanbul Ataturk International Airport 

Izmir ADB TK 

Turkey Izmir Adnan Menderes International Airport 

160

DESTINATIONS WITH LOUNGES: J-L 



Johannesburg JNB SA SA 

South Africa OR Tambo International Airport 

Kagoshima KOJ NH 

Japan Kagoshima Airport 

Kathmandu KTM TG 

Nepal Kathmandu Tribhuvan International Airport 

Khon Kaen KKC TG 

Thailand Khon Kaen International Airport 

Kiev KBP OS 

Ukraine Kiev Borispol, Ukraine 

Komatsu KMQ NH 

Japan Komatsu Airport 

Krabi KBV TG 

Thailand Krabi Airport 

Kuala Lumpur KUL SQ, TG 

Malaysia Kuala Lumpur International Airport 

Larnaca LCA A3 

Cyprus Larnaca International Airport 

161

DESTINATIONS WITH LOUNGES: L-M 



Las Vegas LAS CO 

United States McCarran International Airport 

Leipzig LEJ LH 

Germany Leipzig Halle Airport 

Lisbon LIS TP 

Portugal Lisbon Portela Airport 

London LHR AC, SQ 

United Kingdom London Heathrow Airport BD, SK, 

SQ 

Los Angeles LAX AC, CO, UA 

United States Los Angeles International Airport NZ, UA, 

US 

Lusaka LUN SA 

Zambia Lusaka International Airport 

Madrid MAD JK 

Spain Madrid Barajas 

Manchester MAN BD 

United Kingdom Manchester Airport 

162

DESTINATIONS WITH LOUNGES: M-N 



Manila MNL SQ, TG SQ 

Philippines Ninoy Aquino International Airport 

Matsuyama MYJ NH 

Japan Matsuyama Airport 

Melbourne MEL NZ, SQ, SQ 

Australia Tullamarine International Airport UA 

Mexico MEX UA 

Mexico Benito Juarez International Airport 

Milan MXP LH 

Italy Milan Malpensa Airport 

Montreal YUL AC 

Canada P. E. Trudeau International Airport 

Mumbai (Bombay) BOM LH 

India Chhatrapati Shivaji International Airport 

Munich MUC LH 

Germany Munich Franz Josef Strauss 

Nadi NAN NZ 

Fiji Nadi International Airport 

163

DESTINATIONS WITH LOUNGES: N-O 



Nagoya NGO NH 

Japan Central Japan International Airport 

Napier / Hastings NPE NZ 

New Zealand Napier Airport 

Nelson NSN NZ 

New Zealand Nelson Airport 

New Plymouth NPL NZ 

New Zealand New Plymouth Airport 

New York JFK LH, LX, UA 

United States John F. Kennedy International Airport LX, UA 

New York LGA CO, UA, 

United States La Guardia Airport US 

New York EWR CO, LH, 

United States Newark Liberty International Airport SK, UA 

Nuremberg NUE LH 

Germany Nuremberg Airport 

Okinawa OKA NH 

Japan Okinawa Naha Airport 

164

DESTINATIONS WITH LOUNGES: O-P 



Orange County SNA UA 

United States John Wayne Airport 

Orlando MCO UA 

United States Orlando International Airport 

Osaka KIX NH, TG, 

Japan Osaka Kansai International Airport UA 

Osaka ITM NH 

Japan Osaka Itami Airport 

Oslo OSL SK 

Norway Oslo Gardermoen Airport 

Ottawa YOW AC 

Canada Macdonald-Cartier International Airport 

Palmerston North PMR NZ 

New Zealand Palmerston North International Airport 

Panama City PTY CO 

Panama Tocumen International Airport 

Paris CDG AC, LH, 

France Charles de Gaulle SK, UA 

165

DESTINATIONS WITH LOUNGES: P 



Penang PEN SQ 

Malaysia Penang International Airport 

Perth PER SQ 

Australia Perth International Airport 

Philadelphia PHL UA, US 

United States Philadelphia International Airport 

Phitsanulok PHS TG 

Thailand Phitsanulok Airport 

Phoenix PHX UA, US 

United States Phoenix Sky Harbor International Airport 

Phuket HKT TG 

Thailand Phuket International Airport 

Pittsburgh PIT US 

United States Pittsburgh International Airport 

Portland PDX UA 

United States Portland International Airport 

Porto Alegre POA JJ 

Brazil Porto Alegre Salgado Filho International Airport 

Pusan PUS OZ 

South Korea Pusan Kimhae International Airport 

166

DESTINATIONS WITH LOUNGES: Q-S 



Queenstown ZQN NZ 

New Zealand Queenstown International Airport 

Raleigh-Durham RDU US 

United States Raleigh-Durham International Airport 

Recife REC JJ 

Brazil Guararapes-Gilberto Freyre Airport 

Regina YQR AC 

Canada Regina International Airport 

Rio de Janeiro GIG JJ JJ 

Brazil Galeao-Antonio Carlos Jobim International Airport 

Rio de Janeiro SDU JJ 

Brazil Santos Dumont Airport 

San Antonio SAT CO 

United States San Antonio International Airport 

San Diego SAN UA 

United States San Diego International Airport 

San Francisco SFO CO, SQ, SQ, UA 

United States San Francisco International Airport UA 

Sao Paulo GRU JJ, UA JJ 

Brazil Sao Paulo Guarulhos International Airport 

167

DESTINATIONS WITH LOUNGES A-B 

DESTINATIONS WITH LOUNGES: S 



Sapporo CTS NH 

Japan New Chitose Airport 

Seattle SEA CO, UA 

United States Seattle Tacoma International Airport 

Sendai SDJ NH 

Japan Sendai Airport 

Seoul ICN OZ OZ 

South Korea Seoul Incheon International Airport 

Seoul GMP OZ 

South Korea Seoul Gimpo International Airport 

Shanghai PVG CA 

China Shanghai Pudong International 

Shenzhen SZX CA 

China Shenzhen International Airport 

Singapore SIN SQ, TG SQ 

Singapore Singapore Changi International Airport 

St. John’s YYT AC 

Canada St. John’s International Airport 

Stockholm ARN SK 

Sweden Stockholm Arlanda Airport 

168

DESTINATIONS WITH LOUNGES: S-T 



Stuttgart STR LH 

Germany Stuttgart Echterdingen Airport 

Surat Thani URT TG 

Thailand Surat Thani Airport 

Sydney SYD NZ, SQ SQ 

Australia Sydney Kingsford Smith Airport 

Taipei TPE SQ, TG 

Taiwan Taiwan Taoyuan International Airport 

Tampa TPA US 

United States Tampa International Airport 

Thessaloniki SKG A3 

Greece Thessaloniki Airport 

Tianjin TSN CA 

China Tianjin Binhai International Airport 

Tokyo HND NH 

Japan Tokyo Haneda International Airport 

Tokyo NRT NH, UA UA 

Japan Narita International Airport 

Toronto YYZ AC 

Canada Lester B. Pearson International Airport 

169

DESTINATIONS WITH LOUNGES: T-Z 



Trabzon TZX TK 

Turkey Trabzon Airport 

Ubon Ratchathani UBP TG 

Thailand Ubon Ratchathani Airport 

Vancouver YVR AC 

Canada Vancouver International Airport 

Vienna VIE OS 

Austria Vienna International Airport 

Warsaw WAW LO 

Poland Frederic Chopin Airport 

Washington DCA CO, UA, 

United States Washington National Airport US 

Washington IAD LH, UA UA 

United States Washington Dulles International Airport 

Wellington WLG NZ 

New Zealand Wellington International Airport 

Winnipeg YWG AC 

Canada Winnipeg International Airport 

Zurich ZRH LX 

Switzerland Zurich Kloten Airport 

170

MAPS 

171

SEE LAST-PAGE FOLDOUT FOR MEMBER LOGOS AND LEGEND 

Operating Carriers: BD | ET | LH | MS | TK 

ADD 

Addis Ababa, Ethiopia 

Bole International Airport 

www.ethiopianairports.com/ 

172


Operating Carriers: CO | ET | JP | LH | LO | LX | 

MS | OS | OU | SK | SQ | TK | TP | UA | US 

AMS 

Amsterdam, Netherlands 

Schiphol Airport 

www.schiphol.nl 

173


Operating Carriers: A3 | CA | CO | JP | KF | LH | LO | LX | MS | OS | SK | SN | SQ | TG | TK | US 

ATH 

Athens, Greece 

Eleftherios Venizelos International Airport 

www.aia.gr 

174


Operating Carriers: NZ | SQ | TG 

AKL 

Auckland, New Zealand 

Auckland International Airport 

www.aucklandairport.co.nz 

175


Operating Carriers: CA | ET | LH | LX | MS | NH | OS | OZ | SK | SQ | TG | TK | UA 

BKK 

Bangkok, Thailand 

Suvarnabhumi International Airport 

www.airportthai.co.th 

176


Operating Carriers: A3 | AC | CO | JK | JP | LH | LO | LX | MS | OS | OU | SK | SN | SQ | TK | TP | US 

BCN 

Barcelona, Spain 

Barcelona Airport 

www.aena.es 

177


Operating Carriers: AC | CA | CO | ET | LH | MS | NH | NZ | OS | OZ | SK | SQ | TG | TK | UA 

PEK 

Beijing, China 

Beijing Capital International Airport 

www.bcia.com.cn 

178


Operating Carriers: AC | CO | LH | LX | UA | US 

BOS 

Boston, USA 

Logan International Airport 

www.massport.com 

179


Operating Carriers: A3 | AC | BD | CO | ET | JP | KF | LH | LO | LX | MS | OS | OU | SK | SN | TK | TP | UA | US 

BRU 

Brussels, Belgium 

Brussels National Airport 

www.brusselsairport.be 

180

Terminal A 

Entrance 

CK 

Operating Carriers: AC | CO | JJ | LH | SA | UA 

3 

2 

4 5 6 7 

AC, CO, JJ, 

LH, SA, UA 

Entrance Entrance 


Operating Carriers: AC | CO | JJ | LH | SA | UA 

TX 

JJ 

8 

9 

10 

11 12 

Terminal B 

13 

EZE 

Buenos Aires, Argentina 

Ministro Pistarini International Airport 

www.aa2000.com.ar/ 

171 

181


Operating Carriers: A3 | BD | LH | LO | LX | MS | OS | SQ | TK 

CAI 

Cairo, Egypt 

Cairo International Airport 

www.cairo-airport.com 

182


Operating Carriers: AC | CO | LH | UA | US 

CLT 

Charlotte, USA 

Charlotte Douglas International Airport 

www.charlotteairport.com 

183

LO 

Concourse M 

TK 

CK LO, LX, 

TX OZ, SK, TK 

Main Entrances 

Terminal 5 

All International Arrivals 


Operating Carriers: AC | CO | LH | LO | LX | NH | OZ | SK | TK | UA | US 

Operating 174 Carriers: AC | CO | LH | LO | LX | NH | OZ | SK | TK | UA | US 

K 

H 

Concourse L 

G 

Gate M7 

F 

Terminal 2 

F3-12 

F2-3 

E2-2A 

E3-15 

F1-1A E1-1A 

B1-8 

AC, CO, US CK 

US TX 

UA TX 

Main Entrances 

E 

UA CK 

C1-17 

B 

TX CK 

LH, NH 

Terminal 1 

(Departures 

Level) 

C 

B9-22F 

C18-32 

Chicago, USA 

ORD 

ORD 

Chicago O’Hare 

Chicago, www.ohare.com USA 

Chicago O’Hare 

www.ohare.com 

184


Operating Carriers: AC | BD | CO | KF | JK | JP | LH | LO | LX | MS | OS | OU | SK | SN | SQ | TG | TK | TP 

CPH 

Copenhagen, Denmark 

Kastrup 

www.cph.dk 

185


Operating Carriers: CA | CO | ET | LH | LX | OS | OZ | SQ | TG | TK 

DEL 

Delhi, India 

Indira Gandhi International 

www.newdelhiairport.in 

186

www.flydenver.com 

Concourse B 

15 17 21 23-29 31-37 

16 18 22 

Concourse C 

Concourse A 



GOLD 

24-39 

CK 

AC, CO, 

LH, UA, US 

TK 

Terminal West 


28-39 40-50 

Train 

38-45 

40-53 

Terminal East 

46-53 

58-68 

55-60 

59 A-L 

61A-K 

DEN 

Denver, USA 

Denver International Airport 

www.flydenver.com/ 

177 

187


Operating Carriers: CA | ET | LH | LX | MS | OS | SK | SQ | TG | TK | UA 

DXB 

Dubai, United Arab Emirates 

Dubai International Airport 

www.dubaiairport.com 

188


Operating Carriers: A3 | CA | LH | LO | LX | MS | OS | OU | SK | TK | TP 

DUS 

Düsseldorf, Germany 

Düsseldorf International 

www.duesseldorf-international.de 

189


Operating Carriers: A3 | AC | CA | CO | JJ | JK | JP | LH | LO | LX | MS | NH | OS | OU | OZ | SA | SK | SQ | TG | TK | TP | UA | US 

FRA 

Frankfurt, Germany 

Frankfurt Main International Airport 

www.frankfurt-airport.de 

190


Operating Carriers: CA | CO | NH | OZ | SQ | TG 

FUK 

Fukuoka, Japan 

Fukuoka Airport 

www.fuk-ab.co.jp 

191


Operating Carriers: AC | CO | LH | LO | LX | MS | OS | SK | SN | TK | TP 

GVA 

Geneva, Switzerland 

Geneva International Airport 

www.gva.ch 

192


Operating Carriers: CA | ET | LH | NH | MS | OZ | SQ | TG 

CAN 

Guangzhou, China 

Guangzhou Baiyun International Airport 

www.baiyunairport.com 

193


Operating Carriers: KF | LH | LO | OS | SK | TK | TP 

HEL 

Helsinki, Finland 

Helsinki-Vantaa International Airport 

www.helsinki-vantaa.fi 

194


Operating Carriers: CA | LH | NH | OZ | SQ | TG | TK | UA 

SGN 

Ho Chi Minh City, Vietnam 

Tan Son Nhat Airport 

www.hochiminhcityairport.com/ 

195


Operating Carriers: AC | CA | CO | ET | LH | LX | NH | NZ | OZ | SA | SQ | TG | TK | UA 

HKG 

Hong Kong, China 

Hong Kong International 

www.hongkongairport.com 

196


Operating Carriers: AC | CO | LH | SQ | UA | US 

IAH 

Houston, USA 

George Bush Intercontinental Airport 

www.fly2houston.com 

197


Operating Carriers: A3 | JP | LH | LO | LX | MS | OS | OU | SK | SQ | TK 

IST 

Istanbul, Turkey 

Ataturk International 

www.ataturkairport.com/ 

198


Operating Carriers: CA | LH | NH | SQ | TG | TK 

CGK 

Jakarta, Indonesia 

Soekarno–Hatta International Airport 

www.jakartaairportonline.com/ 

199


Operating Carriers: ET | LH | LX | MS | SA | SQ | TG | TK 

JNB 

Johannesburg, South Africa 

Johannesburg International Airport 

www.acsa.co.za/ 

200


Operating Carriers: CA | LH | MS | SQ | TG 

KUL 

Kuala Lumpur, Malaysia 

Kuala Lumpur International Airport 

www.klia.com.my 

201


Operating Carriers: CO | LH | LX | SN | TK | TP | US 

LIS 

Lisbon, Portugal 

Lisbon-Portela Airport 

www.ana-aeroportos.pt 

202


Operating Carriers: A3 | AC | BD | CA | CO | ET | JJ | KF | LH | LO | LX | MS | NH | NZ | OS | OU | OZ | SA | SK | SN | SQ | TG | TK | TP | UA | US 

LHR 

London, United Kingdom 

Heathrow 

www.baa.com 

203

www.lawa.org 

Tom Bradley 

International 

Terminal 

CK 

LH, LX, NH, 

OZ, SQ, TG, TK 

Terminal 4 

Terminal 3 

Terminal 5 

Terminal 2 

26 28 27 

24 25 

22 

TX 

23 

21 

CK AC, CA, NZ 

Main Entrance 


Operating Carriers: AC | CA | CO | LH | LX | NH | NZ | OZ | SQ | TG | TK | UA | US 

67A 

67B 

Operating Carriers: AC | CA | CO | LH | LX | NH | NZ | OZ | SQ | TG | TK | UA | US 

66 

68A 

69A 

69B 

68B 

Terminal 6 

Terminal 1 

CK CK 

60 

62 

CO UA 

CK US 

TX 

71A 

71 

71B 

73 

75A 

75B 

77 

70A 

70B 

72 

74 

76 

Terminal 7 

UA 

CK 

80 

81 

82 

83 

84 

85 

86 

87 

88 

Terminal 8 

LAX 

Los Angeles, USA 

Los Angeles International 

www.lawa.org 

204


Operating Carriers: A3 | AC | CA | CO | JJ | JK | LH | LO | LX | MS | SK | SN | TG | TK | TP | US 

MAD 

Madrid, Spain 

Barajas 

www.aena.es 

205


Operating Carriers: BD | CO | JP | LH | LX | SK | SN | SQ | TK | US 

MAN 

Manchester, United Kingdom 

Manchester International 

www.ManchesterAirport.co.uk 

206


Operating Carriers: CA | CO | NH* | OZ | SQ | TG 

MNL 

Manila, Philippines 

Ninoy Aquino International Airport 

www.manila-airport.net/ 

207


Operating Carriers: CA | NZ | SQ | TG | UA 

MEL 

Melbourne, Australia 

Tullamarine International 

www.melbourneairport.com.au 

208

Mexico City, Mexico 

MEX 

Benito Juarez 

www.aicm.com.mx 

36 

29 

28 

27 26 

International 




20 

21 

International Gates 

19 

TX CK AC, LH, UA 

US 

CK TX AC, LH, UA 

Terminal 1 

F3 F1 E D C B A 

Main Entrance 

2nd Level 

Gate H (past Security Check) 

Terminal 2 

(small scaled) 

Transfer by Train 

15 

International 

Departures 

14 

Domestic 

TX CK 

CO 

Domestic Gates 

9 

1 

Domestic 

Departures 

7 6 

2 

200 

MEX 

Mexico City, Mexico 

Benito Juarez 

www.aicm.com.mx 

209


Operating Carriers: AC | CO | JJ | LH | LX | UA | US 

MIA 

Miami, USA 

Miami International 

www.miami-airport.com 

210


Operating Carriers: A3 | CA | CO | JJ | LH | LO | LX | MS | OS | SK | SN | TG | TK | TP | UA 

MXP 

Milan, Italy 

Malpensa 

www.milanomalpensa2.eu/ 

211


Operating Carriers: AC | CO | LH | LX | UA | US 

YUL 

Montréal, Canada 

Pierre Elliot Trudeau 

www.admtl.com 

212


Operating Carriers: CO | ET | LH | LX | MS | NH | SA | SQ | TG | TK 

BOM 

Mumbai, India 

Chhatrapati Shivaji International Airport 

www.airportsindia.org.in 

213


Operating Carriers: A3 | AC | CA | CO | JK | JP | KF | LH | LO | LX | MS | NH | OS | OU | SA | SK | SQ | TG | TK | TP | UA | US 

MUC 

Munich, Germany 

Franz Josef Strauss 

www.munich-airport.de/ 

214


Operating Carriers: CA | CO | LH | NH | OZ | SQ | TG 

NGO 

Nagoya, Japan 

Central Japan International Airport 

www.centrair.jp 

215


Operating Carriers: AC | CO | LH | LO | LX | SK | SQ | TP | UA | US 

EWR 

New York, USA 

Newark Liberty International Airport 

www.panynj.gov/airports 

216


Operating Carriers: AC | CA | JJ | LH | LO | LX | MS | NH | OS | OZ | SA | SQ | TK | UA | US 

JFK 

New York, USA 

John F. Kennedy International 

www.panynj.gov/airports 

217


Operating Carriers: CA | CO | LH | MS | NH | NZ | OZ | SQ | TG | TK | UA 

KIX 

Osaka, Japan 

Kansai International Airport 

www.kansai-airport.or.jp 

218


Operating Carriers: CO | KF | LH | LX | OS | SK | SN | TG | TK | TP 

OSL 

Oslo, Norway 

Oslo Gardermoen 

www.osl.no 

219


Operating Carriers: A3 | AC T2A | CA | CO | ET T2A | JJ | JP | KF | LH | LO | LX | MS | NH | OS T2D | OU | OZ | SK | SN | SQ | TG | TK | UA | US 

CDG 

Paris, France 

Charles de Gaulle 

www.paris-cdg.com 

220

Philadelphia International Airport 

www.phl.org 

18 

Level 4 

LH, US Intl. 

TX CK 

20 

17 16 15 14 1 

2 

1 

22 

24 

26 25 23 

21 

19 Transatlantic 2 

Gates 

(All Carriers) 4 

6A 11 

4 

6 

12 10 8 

14 

3 

5 

7 

9 

Concourse A-West 

6 13 

16 

15 13 11 

Concourse A-East 8 12 

10 

Concourse B 

Operating Operating Carriers: Carriers: AC | CO AC | | LH CO | UA | LH | US | UA | US 

Main Entrance 


US domestic 

CK TX 

18 16 

20 17 

22 19 

24 21 

26 23 

25 

28 

27 

30 31 29 

Concourse C 

AC, CO, UA 

CK TX 

38 

35 

36 

33 

34 

31 32 

29 30 

27 

28 

25 

1 3 

26 

5 7 

9 24 

2 4 

6 

11 

8 

10 13 

12 

14 

15 

17 

16 19 

18 21 

20 23 

22 

1 

3 Concourse E 

5 

7 

9 

11 

13 

Concourse D 

Concourse F 

214 

PHL 

Philadelphia, USA 

Philadelphia International Airport 

www.phl.org 

221

Concourse A 

Gates A17-A30 Gates A1-A14 Gates B1-B14 Gates B15-B28 

Operating Carriers: AC | CO | UA | US 

CO, UA 

Gate Level Upper Level Upper Level 


Operating Carriers: AC | CO | UA | US 

215 

TX 

CK 

1 

3 

TX US 

Level 2 

UA 

Concourse A Concourse B 

TX AC 

Terminal 2 

International 

Concourse B 

Terminal 4 

PHX 

Phoenix, USA 

PHX 

Phoenix Sky Harbor International Airport 

Phoenix, USA 

www.phxskyharbor.com 

Phoenix Sky Harbor International Airport 

www.phxskyharbor.com/ 

222


Operating Carriers: CO | LH (to start Oct 2011) | JJ | TP | UA | US 

GIG 

Rio de Janeiro, Brazil 

Galeão International Airport 

www.infraero.com.br/ 

223


Operating Carriers: A3 | AC | CA | CO | KF | LH | LO | LX | MS | OS | OU | SK | SN | SQ | TG | TK | TP | UA | US 

FCO 

Rome, Italy 

Fiumicino 

www.adr.it 

224


Operating Carriers: AC | CA | CO | LH | NH | NZ | OZ | SQ | UA | US 

SFO 

San Francisco, USA 

San Francisco International Airport 

www. flysfo.com 

225

Guarulhos-São Paulo International Airport 

www.infraero.gov.br 

CK 

AC, CO, LH, 

TX LX, SA, TK, TP 

Wing D 

Terminal 2 

24 26 

22 

27 

25 

20 

23 

18 

21 

16 

19 

14 15 

Wing C 

Entrances 

Operating 

Operating 

Carriers: 

Carriers: 

AC | CA 

AC 

| CO 

| CA 

| JJ 

| CO 

| LH 

| 

| 

JJ 

LX 

| 

LH 

SA | SQ 

LX 

| TK 

SA 

| 

| 

TP 

SQ 

| UA 

| TK | TP | UA 

AC 

LH 

LX SA TK TP 

CK CA 


TX 

TX 

CK 

Wing B 

JJ 

9 

7 

5 

3 

11 

12 

10 

STAR ALLIANCE 

GOLD 

8 

6 

4 

2 

TD 

CK 

Terminal 1 

STAR ALLIANCE 

GOLD 

SQ, UA 

TX SQ, UA 

Wing A 

GRU 

São Paulo, Brazil 

Guarulhos-São Paulo International Airport 

www.infraero.com.br 

220 

226

South Satellite 

TD 

Concourse S 

International 

Terminal/Customs 

and Immigrations 

Facility 

Concourse B 

OZ 

LH 

STAR ALLIANCE 

GOLD 

Concourse A 

Operating Carriers: AC | CO | LH | OZ | UA | US 

CK TX 

US 

TX 

CK LH, OZ, SK 


Operating Carriers: AC | CO | LH | OZ | UA | US 

Main 

Terminal 

3 2 

CK TX 

CO 

1 

4 

1 

CK 

AC, UA 

TX UA 

Concourse C 

3 

Concourse D 

12 

Concourse N 

9 11 15 

N15 

TD 

STAR ALLIANCE 

GOLD 

Level Transit 

N10 

N9 

7 

N1 

11 

North Satellite 

9 

N2 

SEA 

Seattle, USA 

Seattle, USA 

SEA 

Seattle Tacoma International Airport 

www.portseattle.org/seatac 

Seattle Tacoma International Airport 

www.portseattle.org/seatac 

227


Operating Carriers: AC | CA | LH | NH | OZ | SQ | TG | TK | UA 

ICN 

Seoul, South Korea 

Incheon International 

www.airport.or.kr 

228


Operating Carriers: AC | CA | CO | LH | LX | NH | NZ | OZ | SQ | TG | TK | UA 

PVG 

Shanghai, China 

Shanghai Pudong International Airport 

www.shanghaiairport.com 

229


Operating Carriers: CA | LH | NH | OZ | SQ | TG | TK | UA 

SIN 

Singapore 

Singapore Changi Airport 

www.changiairport.com/ 

230


Operating Carriers: CA | CO | ET | KF | JK | JP | LH | LO | LX | OS | SK | TG | TK | TP | US 

ARN 

Stockholm, Sweden 

Arlanda Airport 

www.arlanda.se/ 

231

25 

24 

8 

Pier B 


TD 

Operating Carriers: AC | CA | NZ | OZ | SQ | TG | UA 

227 

9 

Operating Carriers: AC | CA | NZ | OZ | SA | SQ | TG | UA 

23 

10 

31 

33 

35 

30 

37 

32 

22 

34 

36 

20 

AC, CA, OZ, UA 

TX 

CK 

Main Entrance 

STAR ALLIANCE 

GOLD 

3rd Floor 

51 

Terminal 1 International 

53 

Pier C 

55 57 

50 

54 

CK NZ, SQ, TG, UA 

TX 

STAR ALLIANCE 

GOLD 

58 

3rd Floor 

TD 

60, 61 

63, 56 

Sydney, Australia 

SYD 

SYD 

Sydney, Australia 

Kingsford Smith 

www.sydneyairport.com.au 

Kingsford Smith 

www.sydneyairport.com.au 

232


Operating Carriers: CA | NH | OZ | SQ | TG | UA 

TPE 

Taipei, Taiwan 

Taiwan Taoyuan International Airport 

www.taoyuan-airport.com 

233


Operating Carriers: CA | NH | OZ | SQ | TG 

HND 

Tokyo, Japan 

Haneda Airport 

www.tokyo-airport-bldg.co.jp/en/ 

234


Operating Carriers: AC | CA | CO | LH | LX | MS | NH | NZ | OS | OZ | SK | SQ | TG | TK | UA 

NRT 

Tokyo Japan 

Narita International 

www.narita-airport.jp 

235


Operating Carriers: AC | CO | LH | LO | OS | TK | UA | US 

YYZ 

Toronto, Canada 

Lester B. Pearson International 

www.torontopearson.com/ 

236


Operating Carriers: AC | CA | CO | LH | NZ | UA | US 

YVR 

Vancouver, Canada 

Vancouver International 

www.yvr.ca 

237


Operating Carriers: BD | JK | JP | LH | LO | LX | MS | OS | OU | SN | TK | TP 

VIE 

Vienna, Austria 

Vienna International Airport 

www.viennaairport.com 

238


Operating Carriers: JP | LH | LO | LX | OS | SK | SN | TK | TP 

WAW 

Warsaw, Poland 

Frederic Chopin Airport 

www.lotnisko-chopina.pl/ 

239

5 

Concourse C 

GOLD 

C28 

STAR ALLIANCE 

GOLD 

C2 C4 C14 C20 D4 D8 D14 

Concourse A 

STAR ALLIANCE 

Main Terminal 


Operating Carriers: AC | CO | ET | LH | NH | OS | SA | SK | TK | UA | US 

Operating Carriers: AC | CO | ET | LH | NH | OS | SA | SK | TK | UA | US 

CK 

A-32 

TX 

B37 B39 B41 B45 B47 

Concourse D 

D20-D30 

C1 C3 C9 C11 C17 C27 

D1 D3 

D5 D11 D15 D23 

A 20 

STAR ALLIANCE 

GOLD 

Z Gates 

AC, CO, ET, LH, NH, 

OS, SA, SK, TK, UA, US 

Concourse B 

B51 

STAR ALLIANCE 

GOLD 

IAD 

Washington, USA 

Washington Washington, Dulles International Airport USA 

IAD 

Washington Dulles International Airport 

www.metwashairports.com 

www.metwashairports.com 

240


Operating Carriers: LH | OS | OU | TK | TP 

ZAG 

Zagreb, Croatia 

Zagreb Airport 

www.zagreb-airport.hr 

241


Operating Carriers: AC | BD | JP| KF | LH | LO | LX | OS | OU | SK | SQ | TG | TK | TP | UA | US 

ZRH 

Zurich, Switzerland 

Zurich Airport 

www.zurich-airport.com/ 

242

REFERENCE GUIDE - Star Alliance Employees Portal

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